The Waterway

4.4
1621 reviews
£26 to £40
European
The Waterway is a stylish bar and restaurant in Maida Vale, West London. Our menu is predominantly French and Modern European and focuses on delivering classic brasserie dishes. We also have a large, south-facing outdoor terrace that is open throughout the summer period. On the terrace, we offer a light grill menu for an alfresco dining experience by the Grand Union Canal. In addition, our wine list focuses on French wines but incorporates some great New World wines.

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
  • Contactless payment available
  • Sealed or wrapped utensils used
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waiting staff wear masks
Screening
  • Sick staff prohibited in the workplace

Featured special offers

Select a special offer by choosing a date, time and party size

Celebrate New Year's Eve with a fantastic meal!

Dine in
Starting Dec 31, 2020

Bespoke New Year's Eve Menu £75.00 per person available from 5pm

Dine out on Christmas Day for a stress-free Christmas

Dine in
Starting Dec 25, 2020

4 COURSES FOR £80.00 & £40 FOR CHILDREN (AGED BETWEEN 7 & 12). On Christmas Day we are only open for lunch from 12pm to 4pm.

What 1621 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.2
Food
4.3
Service
4.5
Ambience
4.1
Value
Noise · Moderate
91% of people would recommend it to a friend
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A
Alistair
1 review
Dined on 4 November 2020
Overall4Food4Service4Ambience5

A lovely little restaurant situated in a peaceful spot near Little Venice

M
Mary
Greece
2 reviews
Dined on 4 November 2020
Overall5Food5Service5Ambience5

Delicious brunch - definitely recommend the poached egg with smoked salmon.
It is a very pretty cafe, with lovely decoration and a good atmosphere, right by Regent's Canal. It is especially lovely on a sunny day!

AM
AdrianneM
London
4 reviews
Dined on 3 November 2020
Overall4Food3Service3Ambience5

A wonderful setting for the last lunch with girlfriends before lockdown 2!

The way they have the terrace set up, we could sit outside, covered by the biggest umbrella I've ever seen, and close to the heaters.

I mistakenly ordered deep fried fish, thinking it was pan-fried. When it came, I was disappointed so changed my order to some plain fish. The waitress intimated that I would be charged but I was pleased to say when the bill came, the fried fish wasn't on it.

The burger my friend ordered was just ok and the sweet potato fries overdone - but having said all that, if drinks are more important than food quality, this had brilliant ambience.

e
vipeeee
London
28 reviews
Dined on 2 November 2020
Overall4Food4Service5Ambience4

Really friendly and great service from Alicia (think that’s her name-the lady that was looking after the tressell table area)

The Waterway
Responded on 4 November 2020

Dear guest, Thank you taking the time to write this lovely review. We will happily pass your comments on to Alicia. We hope to see you soon! Best wishes, The Waterway team

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OT
OpenTable Diner
London
2 reviews
Dined on 2 November 2020
Overall5Food5Service5Ambience5

Great food and service, lovely atmosphere in the outdoor dining area with the fire heaters going

JJ
JJKnow
London
1 review
Dined on 2 November 2020
Overall4Food4Service3Ambience3

Should have been more diligent with COVID measures. Our waiter was not wearing his mask correctly and the restaurant got too busy and crowded. Not much distancing at all.

FL
FoodLover
London
91 reviews
Dined on 1 November 2020
Overall4Food4Service4Ambience4

Love coming here, always a great atmosphere and good food.

The Waterway
Responded on 4 November 2020

On behalf of us all here at The Waterway, we were delighted to have you dine with us and look forward to welcoming you back soon. :)

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SF
vipSofiaF
London
11 reviews
Dined on 31 October 2020
Overall5Food5Service5Ambience5

Amazing place to eat inside, outside, just drinks! You get to see the canal, the setting is rustic and cozy, food is delicious and arrived very fast. Amazing service from Paolo!

EP
ElisaP
London
1 review
Dined on 30 October 2020
Overall4Food4Service4Ambience5

Lovely ambience, good food and good service, would definitely recommend it!

The Waterway
Responded on 2 November 2020

Thank you again for your kind words and we look forward to welcoming you back in the not too distant future.

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OT
vipOpenTable Diner
London
2 reviews
Dined on 29 October 2020
Overall5Food5Service5Ambience5

All great - always a enjoy 😉

The Waterway
Responded on 2 November 2020

Thank you so much for taking the time to write of your recent experience. We are delighted that you had such an enjoyable time with us and look forward welcoming you back.

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OT
OpenTable Diner
London
1 review
Dined on 26 October 2020
Overall1Food3Service1Ambience1

I am extremely disappointed at the service at your restaurant. I booked a table with the discount and they said the discount is only available indoors which is ridiculous. The outdoors of your restaurant is part of your restaurant so it is extremely silly to only be able to apply the discount if you’re sitting indoors. The service was absolutely terrible and I most definitely will not be coming back ever again

The Waterway
Responded on 27 October 2020

Dear Aayushi, Offers exist as a way to promote. As we are still recovering from being closed for months we have decided to join this offer to try and promote our indoors tables. Since Tier 2 restrictions in London, we are in very high demand for tables outdoors. This is all stated before you book. You requested to seat outside instead which we gladly accomodated. We are sorry to hear you were disappointed and hope in time you will forgive us and join us again where a warm welcome awaits.

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G
Gabrielle
London
1 review
Dined on 25 October 2020
Overall5Food4Service4Ambience5

lovely!will come back! worth the money! near the riverside!!

The Waterway
Responded on 2 November 2020

Dear Gabrielle, Thank you for your lovely review. We are thrilled to hear that you have enjoyed your time. I will share your complimentary feedback, our team will be also pleased to hear your kind comments. We hope to welcome you again soon! Warm regards, The Waterway team

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CF
CFRF
London
6 reviews
Dined on 24 October 2020
Overall5Food5Service5Ambience5

Thank you to the staff for all their hard work creating a Covid safe venue. I am a single person household so must meet friends outside only and it’s difficult to find venues in London Despite the heavy rain, we were dry and warm on the terrace. Did not even need a coat. Food as always was outstanding and atmosphere buzzing. Life felt normal for a few hours at least.

The Waterway
Responded on 26 October 2020

Thank you for your wonderful review. We are thrilled to read your words of appreciation for The Waterway. The rain was really heavy on Saturday although we did the best we could to keep everyone dry and warm, so we are very happy to read this feedback. We would love to welcome you again soon and to offer a glass of Prosecco on your arrival. You can contact us directly at info@thewaterway.co.uk for this booking. Warm regards, The Waterway team

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OT
OpenTable Diner
London
1 review
Dined on 24 October 2020
Overall2Food4Service1Ambience2

Nice place but we had rather unpleasant experience - we were seated in the garden however the awning was broken, then we got moved to the smoking part when it started raining. Asked to move to the middle part with the heaters, which was not accommodated. There were several tables freeing up but somehow it was impossible for us to move. The explanations from the staff made no sense. Overall the attitude really ruined our experience.

The Waterway
Responded on 26 October 2020

Thank you for taking the time to write. I was naturally disappointed to see that your experience with us did not live up to your expectations. Unfortunately last Saturday because of circumstances out of our control we had to reset our canopy and reallocate all guests. Thank you again for your feedback and in the meantime I truly hope to have the opportunity to welcome you back, so we can provide you with the exceptional experience that our guests have come to expect from us. Warm regards

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JL
JenniferL
1 review
Dined on 24 October 2020
Overall5Food5Service5Ambience5

Great meal and a really nice setting. It was our first visit and we have already been back! The service was excellent and the staff are really friendly. Everything is very well organised for the current situation and it felt safe. The heaters are very effective and we were able to eat lunch with our coats off even though the weather was not great.

The Waterway
Responded on 2 November 2020

Dear Jennifer, This is the type of experience we strive to create for each and every guest and it’s wonderful to know that you enjoyed your meal at The Waterway. We will see you soon Warm regards, The Waterway team

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OT
vipOpenTable Diner
Chicago
1 review
Dined on 23 October 2020
Overall2Food2Service2Ambience3

Food came out cold, burgers came out over done.

OT
OpenTable Diner
London
2 reviews
Dined on 23 October 2020
Overall5Food5Service4Ambience5

All great by location, our waitress and the food. They let my friends and I enjoy our time together as we had not seen each other properly since lockdown so lots of catching-up. Perfect time.

YN
YanaN
London
1 review
Dined on 22 October 2020
Overall4Food4Service4Ambience5

Great outdoor space, lovely service and consistent food quality through the years!

The Waterway
Responded on 26 October 2020

This is the type of experience we strive to create for each and every guest and it’s wonderful to know that you enjoyed your meal at The Waterway. Best wishes TWW Team

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BY
BenjaminYay
London
1 review
Dined on 21 October 2020
Overall5Food5Service5Ambience5

The place looks nice and the squid is very good, great service

The Waterway
Responded on 26 October 2020

On behalf of us all here at The Waterway, we were delighted to have you dine with us and look forward to welcoming you back soon.

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R
Rosies
London
1 review
Dined on 19 October 2020
Overall5Food4Service3Ambience5

Perfect pandemic spot. Outdoor area is really well heated and covered. Some food really good and cocktails pretty good. I really like the vibe outdoors.

The Waterway
Responded on 23 October 2020

Thank you for your wonderful review. We are thrilled to read your words of appreciation for The Waterway. We would love to welcome you back and to offer a glass of fizz for you and a guest on your next visit, you can contact us directly for this booking at info@thewaterway.co.uk We look forward to hearing from you. Warm regards, The Waterway Team

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MB
MarietaB
London
1 review
Dined on 19 October 2020
Overall5Food5Service5Ambience5

Great food, service (ask for Antonio) and a winter garden, where you can enjoy without being worried you are in a closed venue.

The Waterway
Responded on 23 October 2020

Dear Marieta, Thank you for your kind words, it means a lot to the team. We will share this feedback with Antonio who will be very happy to hear it. Delighted you enjoyed your time with us and we look forward to welcoming you back very soon, where we would like to offer you a dessert on the house. You can contact us directly for this at info@thewaterway.co.uk Kind regards, The Waterway Team

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OT
OpenTable Diner
London
1 review
Dined on 19 October 2020
Overall2Food4Service1Ambience1

Food was good and the outdoor terrace is pretty. Unfortunately the whole experience was soured for us by bad service and a thoroughly unpleasant manager who made us feel unwelcome merely for having booked on the opentable 30% off food offer. Beware that the opentable offer will only be honoured if you sit indoors rather than on the terrace (for no apparent reason), even when there is plenty of room outside and even despite the lockdown rules encouraging people to be outside rather than inside. It is also almost impossible to get the attention of the staff when you need them during the meal. We ended up choosing to eat outside and not getting the discount, but in retrospect wish we had just gone elsewhere because the issue was handled so badly by the manager.

The Waterway
Responded on 27 October 2020

Dear Jack, Offers exist as a way to promote. As you mentioned, guidelines encourage to dine outdoors, so we are now in very high demand outside and do not need to promote this tables. This is all explained prior booking. We tried to offer desserts on the house as a gesture of good will which you promptly declined and claimed drinks instead, which we acomodated. We are sorry to hear that you still felt your experience was unpleasant and we hope to see you again where a warm welcome awaits.

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OT
OpenTable Diner
London
3 reviews
Dined on 19 October 2020
Overall5Food5Service5Ambience5

Great place, Antonio and Biancawere wonderful to me and my guests nd the duck burger is extraordinary

The Waterway
Responded on 23 October 2020

Thank you so much for taking the time to write of your recent experience. We are delighted that you had such an enjoyable time with us and look forward welcoming you back!

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CP
CharlotteP
London
4 reviews
Dined on 18 October 2020
Overall4Food4Service4Ambience4

Nice heated terrace with a view on the canal. Great cocktails and ambience!

C
Charmaine
London
5 reviews
Dined on 18 October 2020
Overall5Food5Service5Ambience5

We had a great relaxing time and delicious food. All covid safe.

The Waterway
Responded on 23 October 2020

Thank you for your lovely review, Charmaine. Come join us again soon and have a dessert on us :) You can contact us at info@thewaterway.co.uk for this Warm regards, TWW Team

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o
ourchef
1 review
Dined on 16 October 2020
Overall5Food5Service5Ambience5

Cozy night out with friends. Weekly spot for sure!!

The Waterway
Responded on 23 October 2020

Thank you for taking the time to write this lovely review. We hope to see you soon!

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DJ
DJAtallah
London
6 reviews
Dined on 16 October 2020
Overall5Food5Service5Ambience5

The 2 gentlemen who were serving us ( Brazilian & Italian(maybe) ) were fantastic and very helpful.

The Waterway
Responded on 23 October 2020

On behalf of us all here at The Waterway, we were delighted to have you dine with us and look forward to welcoming you back soon

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E
Eddie
London
22 reviews
Dined on 15 October 2020
Overall4Food4Service4Ambience4

Another enjoyable meal at the Waterway. Very well organised re Covid. Our waiter, Antonio, was very good--efficient and friendly. I started with the goats cheese croquettes followed by the duck burger both of which were very tasty. Lots of delicious meat in the burger.

The Waterway
Responded on 23 October 2020

Thank you for your kind words and we look forward to welcoming you back in the not too distant future.

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OT
OpenTable Diner
1 review
Dined on 11 October 2020
Overall5Food4Service5Ambience5

Family dining. Very clean, safe , well presented and good service. The menu was ok but limited and the food very good. Overall a very pleasant evening out.

The Waterway
Responded on 26 October 2020

Thank you for taking the time to write your feedback. Unfortunately due to current circumstances we are still working with a reduced menu and staff, but we have different Specials every day. We hope to welcome you again very soon! Warm regards, The Waterway team

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B
Baylinna
London
6 reviews
Dined on 10 October 2020
Overall1Food1Service5Ambience1

very loud, barely able to speak to one another
service was good but we were both very ill afterwards and both had Salmon.
I suspect they are reheating it which is horrible given the prices they are charging. wouldn't eat here again.

The Waterway
Responded on 12 October 2020

Thank you for taking the time to write and let us know about your experience. We were naturally disappointed to see that your experience with us did not live up to your expectations. We would like to discuss this further with you, if you could kindly contact us directly at info@thewaterway.co.uk In the meantime I truly hope to have the opportunity to welcome you back, so we can provide you with the exceptional experience that our guests have come to expect from us. Kind regards, Bianca

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MT
vipManiT
London
7 reviews
Dined on 10 October 2020
Overall2Food1Service3Ambience5

Food is abysmal. Has always been. They can’t even get the burger right. You can forget about the other dishes. Even the appetisers are awful. It’s strange as the sister restaurant down the street - summer house - has amazing food.

Staff are super friendly if not always on the ball. Ambiance is great.

The Waterway
Responded on 26 October 2020

Dear Mani, We were naturally disappointed to see that your experience with us did not live up to your expectations. Our burger is one of the favourite dishes and sold-out on many weekends. We take great pride in providing great service in all areas of our operation and it is most concerning that you did not find this to be the case. Your feedback is most appreciated. Kind regards, The Waterway team

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AW
AmandaW
London
1 review
Dined on 10 October 2020
Overall2Food2Service3Ambience4

Food was disappointing, steak was awful. Starters were better.

The Waterway
Responded on 12 October 2020

We are all very disappointed that we fell below your expectations and you felt the quality of the food was not at our usual standard. We take all feedback very seriously and work very hard to make sure that each guest receives the highest quality of food and service each time they come, I would like to apologise that we did no achieve this on your last visit. I hope that in time you will forgive us and return so that we may demonstrate that this was just an off day.

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MW
MelanieW
London
1 review
Dined on 10 October 2020
Overall4Food4Service4Ambience4

Lovely setting, the staff were really accommodating and polite. The food was delicious (I would really recommend the canal breakfast).

The only thing was one of our group’s toast didn’t come, and when we asked for it, it then came quite late and without butter, which we did ask for but it was a bit too hard to spread.

The Waterway
Responded on 12 October 2020

Thank you for bringing this to our attention, we are so sorry to hear the toast arrived so late. We would love a chance to show you this was just an off day. We would love to welcome you again soon and offer a complimentary dessert of your choosing on your next visit, you can contact us directly at info@thewaterway.co.uk We would also like to thank you for taking the time to write and for your kind words about the staff, we will ensure the compliments are passed along to our team.

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J
Joey
Kent
1 review
Dined on 10 October 2020
Overall4Food5Service5Ambience5

Very nice breakfast and an amazing bloody Mary! Lovely place

The Waterway
Responded on 12 October 2020

Thank you for your wonderful review. We are thrilled to read your words of appreciation and I will happily pass your comments on to our team members at the bar. We hope to see you again!

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AS
AbiS
New York Area
1 review
Dined on 7 October 2020
Overall4Food4Service5Ambience5

Great experience at The Waterway as always. Antonio was very helpful and looked after us well despite the place being quite busy. he did a great job!

The Waterway
Responded on 9 October 2020

Dear Abi, Thank you for your wonderful review. We are thrilled to read your words of appreciation for The Waterway. I will happily pass your comments on to Antonio. We look forward to welcoming you and your guests in the not too distant future.

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MD
MichelleD
London
2 reviews
Dined on 4 October 2020
Overall5Food5Service5Ambience5

1st visit here and very impressed. Nice menu. Staff all masked up. Food beautifully presented and very tasty. Lovely ambiance.

The Waterway
Responded on 7 October 2020

Dear Michelle, Thank you so much for taking the time to write of your recent experience. We are delighted that you had such an enjoyable time with us and look forward welcoming you back. Please accept a glass of fizzy for you and a guest on your next visit, you can contact us directly at info@thewaterway.co.uk for this booking Kind regards, The Waterway team

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n
nimz
Hertfordshire
22 reviews
Dined on 4 October 2020
Overall5Food5Service5Ambience5

Fabulous family afternoon. Great food and staff are always such a delight. I can’t wait till the next time

The Waterway
Responded on 7 October 2020

Thank you for (once again) leaving your lovely feedback, Nimmy! We look forward to welcoming you again. Best wishes, Bianca & The Waterway team

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k
krsti
London
2 reviews
Dined on 3 October 2020
Overall5Food5Service5Ambience5

Super place great service and fab atmosphere! Highly recommended fir a nice night out By the canal!

KN
KieranN
1 review
Dined on 30 September 2020
Overall5Food5Service5Ambience5

Good food and service and will definitely return again

FN
FarisN
1 review
Dined on 29 September 2020
Overall4Food4Service4Ambience3

The food was good and the service was very good, it was an enjoyable evening.

FAQs

The Waterway does offer delivery in partnership with Deliveroo and Just Eat.

The Waterway is rated 4.4 stars by 1621 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.