The River Restaurant
Fantastic food, looking forward to visiting when the ballroom is back open
Good food. Booked on open table and had a confirmation email. But when we arrived they didn’t have our booking and the blond lady at the entrance seemed very rude. She said there is a 3 week wait for a table and that they were expecting 250 diners that afternoon. I didn’t need to know that. They did eventually seat us but I would have expected a more polite manner and an apology. The food was good but the lady put us off - Snotty and pretentious.
The food serves perfectly. Superb experience and I will definitely come back.
Was not impressed with the food. It was bland, had no taste at all. The atmosphere was okay however it was slightly boring, waited quite some time for the bland food to arrive. Staff were polite and friendly. Overall, we were not satisfied with the food, quite disappointing.
Really lovely meal and staff were friendly and attentive. Wine also very good.
Amazing food, worth it for a celebratory occasion. The staff were friendly and attended to out every need
Most of the food was very nice. The starters were on the whole disappointing. Overall it felt a very expensive meal.
Forgot items and long waits
Main meal really tasty, excellent service and a nice surprise dessert for my birthday.
On arrival at the restaurant, the lady could not find my booking via Opentable and the restaurant was already fully booked. I had to show my booking to the lady in reception. I then got shown to my table. This has happened a few times whereby I have booked with Opentable and it doesn't show on the restaurant's system. Despite this I had a great Sunday lunch and the staff was so friendly and helpful
Excellent meal, highly recommend
All looks but lacking substance.
Really nice looking venue where the food looks like art and tastes like.....food....mostly
My Partner and I visited fairly late on a Friday evening. It wasn't a special occasion so we agreed we would order from the 3 courses for £25 menu with a couple of sides and drinks as to not break the bank......or so I thought.
The food was adequete in flavour, service was on the slower side. The presentation if all 3 courses was lovely however for me flavour comes first and my imediately recalled memory is that my duck skin was soggy and not crispy and the banana sorbet's deserts individual flavours were terrible when not combined, and the drinks were overpriced. This is not to say the food was all bad, the side of chips were nice, and the ducks meat was tender and the chef was great with cellariac but when a venue advertises as fine dining my expectations are to be wowed.... i wasn't.
As a lover of culinary delights I will take a satisfying flavour over quantity, but I will settle for quantity if the food is average. In this instance I was left a little dissapointed on both counts. Then the bill came and with the overpriced drinks which aren't on the menu (£5 for a small bottle of Peroni) it filled me with a deep sadness that I wasted a rare Friday without the kids on overpriced little better than average food, when I can spend the same money at plenty of independant restaurants closer to home and leave feeling joyous and full.
This for me is a 100% a 1 night stand evening as it essentially showed all of the same characteristics, lovely looking, at first glance, well presented, an all in all ok experience but finished with dissapointment and guilt however I was in the car so I didn't have to do the walk of shame home.
Took ages for drinks to arrive. Wanted to take food order before drinks had arrived at table.
Stale bread at a premium price.
Too many staff on floor of restaurant all getting in each other’s way when trying to deliver food. Two or three waiters delivering and clearing tables Of food from small tables.
Staff not attentive in refilling empty wine glasses.
Overall a very underwhelming experience considering the high prices and prestigious location
Lovely Sunday lunch at the restaurant. 3 courses for £22.50 - good value for lunch in a five star hotel. Been here for lunch a few times now and the service is impeccable as always. Will cone again
Lovely Sunday lunch - will recommend if you want to have a lovely hotel for lunch in the city centre. Good menu for the price.
Lovely Sunday lunch in the River Restaurant - gorgeous food and not at all pricey as I would have expected in the restaurant. The staff were very friendly and helpful, especially Skarlet, who was so obliging. Will defintiely come again.
We had a beef tasting board which was amazing! Lovely service from the friendly staff as well.
I enjoyed every course however, my girlfriend didn't like any of the food. The chef sent us a complimentary duck canape which again only I enjoyed. The waiter gave me a complimentary glass of wine. It's a nice hotel but lacking in atmosphere
Delicious food beautifully presented and served, in a delightful setting. Always enjoy dining at the River restaurant, the menu is varied and I love the potted shrimps. The staff are professional but friendly and know their business.
We went for Sunday lunch for my husband's birthday. The whole meal from start to finish was perfect. The meal was finished off by us having our drinks outside in the Manchester sunshine. Manchester at its best.
Service was magnicifent. Great, without being stuffy - after asking the M'aitre D about the mashed potato on the fish pie, which was really good, he asked the chef, now I have a great mashed potato recipe! Food was great, too. Definitely will return! A thoroughly enjoyable evening from G&T in the bar through to Epresso.
It was a date. The Wellington was lovely but nothing extraordinary. The steamed pudding was out of this world! The drinks were good but pricey but the service was great!
If you want the Beef Wellington, make sure you arrive early or call the place in advance. I arrived there at 9 pm and there was no availability. Actually, they could not find my OpenTable reservation, but luckily there was space in the restaurant.
Apart from that, good food - especially if you use the 50% discount voucher from OpenTable.
Starters were served cold, waiters didn’t know the menu and a bit subpar for the cost
Service was very good up until the point of getting the bill - considerable wait as the restaurant had become busy.
The food was very good. The drinks were a little pricey.
Overall a lovely evening.
The three course set menu was very good value for money. I wouldn't say it's the most amazing food but it's nice enough and the service is excellent. I would return as it is good value on a set menu and the staff are very attentive.
A great venue for a business lunch. Attentive service (most of the time) and really nice food. I booked a set menu and this was fantastic value - will definitely visit again!
Excellent all round. Brilliant service with a smile and a great wine recommendation.
This rating is generous. I Would give it MINUS 5 stars. The worst fine dining experience and service I have encountered. Visited to celebrate my 60th birthday. We were only given the set menu and had to ask twice and wait for the Al A Carte one! Ordered red wine and a bottle of white was presented to the table, which had to be changed for the one ordered. My wife wasn't drinking wine and asked for a gin and tonic, this took 25 minutes to arrive at the table. We had to ask where our starters were as they were so long in arriving and eventually they arrived at the table 45 minutes after ordering. We subsequently voiced our disappointment to the staff serving us. The restaurant manager approached our table to see if everything was all right with our evening. He wasn't even aware of the delay with our starters and as we were still waiting for our main courses we again expressed our dis-satisfaction with the service received and he told us he would look into this for us with the kitchen and that was the last time he spoke to us all evening! He did however send some strawberry sorbets over to try and appease us!the deputy manager eventually came to apologise for the delay and to say our meals were being plated and would arrive in a few minutes - they arrived 10 minutes afterwards! Miguel who took our original order then came over to apologise for the delay with our meals and when I explained how disappointed we were with our evening and the abysmal service received he apologised again and said he would let his manager know. We were then given the dessert menu to be told these would be paid for by the hotel for the awful service received. After ordering we were told the dessert I had ordered was not available and they had run out of it an hour ago - we should of been informed of this when the menus arrived and another disappointment for me! Before the desserts arrived, Miguel served us with some courtesy champagne as a further apology to us
Beautiful food unfortunately service was shocking.
The whole ethos of the staff is based around you enjoying the whole experience.
From the Matre d to table service we where greeted with a smile and fantastic service.
Thank you all for a wonderful night.
Had a lovely evening, I enjoyed the ambience of the longe bar, with the talented singer. All the staff were very friendly and attentive. The decor was lovely, and the food was amazing. Would highly recommend a visit.
Good friendly service, Valentine's Day, went for cheaper menu of £24.95 per head for 3 course.
We had an enjoyable meal, that had some excellent food and great service.
Definitely well worth a future visit.
VERY DISAPPOINTED THAT BOTH YOU AND THE RIVER RESTAURANT FAILED TO HONOUR THE BOOKING . THE RIVER RESTAURANT TOLD ME THAT THEY WERE FULLY BOOKED UP AFTER YOU HAD CONFIRMED THE BOOKING
THIS JUST IS NOT GOOD ENOUGH
Fantastic restaurant! Both food and service were outstanding. I would highlyrecommend
Really enjoyed a fabulous meal here. My foodie boyfriend was in heaven with the menu and each course was gorgeous. The staff were wonderful too. Fine dining at its best.
Unfortunately I am unable to write a review as the restaurant rang just hours before our reservation to say they were fully booked !
No offer of compensation, just a quick " sorry about that, we look forward to seeing you another time "
special event ,my wife birthday .the tastiest and best presented meal i think i have ever had.
nothing was too much trouble for the staff.was made to feel special .
service was attentive without being overbearing,all in all an excellent evening.
we were celebrating a birthday in Manchester and wanted somewhere to eat that was special and not fast-food. at 12.30 we were the first in the restaurant so the atmosphere was a little lacking, however it did mean that we could chat in comfort. We were joined after a while with a few other guests which included a large party with small children and they seemed to be made welcome. We chose from the set menu and the food was very well presented and very tasty
we had pigeon with spiced fig and rhubarb to start - thoroughly recommend this dish!
Followed by hogget - an extremely tasty dish!
We also sampled some of the desserts - Croissant Tiramisu and a selection of ice creams and sorbets.
All in all a very satisfying lunch