The Palm Court at The Plaza Hotel

4.3
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3397 reviews
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$31 to $50
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American
The iconic Palm Court at The Plaza hotel with a complete renovation helmed by Master Architect Thierry Despont. The Palm Court showcases classic American savory menus from morning to evening, while Despont has brought the grand feeling of Central Park indoors, creating an ambiance that feels warm, private and glamorous. Bespoke furnishings provide a relaxed, yet elegant setting well-suited for either a professional breakfast meeting or an evening of cocktails crafted by mixologist Brian Van Flandern. Afternoon Tea truly shines with custom tableware and china, a tea list with worldly depth, and of course, a bit of Eloise too. Pastry Chef Matthew Lambie creates unique dessert experiences that effortlessly combine both classic and modern elements, while staying true to the Palm Court grandeur. This elegant room marked with its stained glass dome and impressive height adds a touch of old New York to a very polished and modern sense of hospitality.

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What 3397 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.2
Food
4.2
Service
4.6
Ambience
3.7
Value
Noise · Quiet
79% of people would recommend it to a friend
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EK
EmilyK
San Francisco
1 review
Dined on 16 March 2020
Overall5Food5Service5Ambience5

We had Elvis wait on us and he helped make our experience amazing! He had great recommendations and everyone was very attentive to anything we needed!

OT
OpenTable Diner
1 review
Dined on 15 March 2020
Overall5Food5Service5Ambience5

Great server. Fantastic food. Beautiful decor. Incredible afternoon tea.

SG
StaciaG
Poconos
2 reviews
Dined on 14 March 2020
Overall4Food3Service3Ambience5

My medium rare steak was underdone. There were only 3 other tables dining and food was delivered quickly, but waited a long time to get wAitress attention for drinks and bill.

DR
DouglasR
1 review
Dined on 14 March 2020
Overall5Food5Service5Ambience5

Everything was wonderful. Definitely ticked a bucket list item.

J
Joshua
New York Area
1 review
Dined on 14 March 2020
Overall4Food4Service5Ambience5

Beautiful room and ambiance. Historical restaurant in one of the nicest hotels in NYC.

Excellent service.

H
Helen
1 review
Dined on 14 March 2020
Overall3Food5Service2Ambience5

The Palm Court is beautiful, classy, and while the tea and champagne and food were delicious, they were not worth the insane price that was charged. The service seemed condescending when I asked for tap water (they chuckled a bit as if I couldn’t afford better), and didn’t take the time to explain the menu or teas as if we were supposed to know everything when we got there. After paying the bill, my boyfriend and I got up to leave and one of the waiters come rushing after me and shouts, “ma’am, did you pay your bill?!” since I am a younger woman and I’m assuming he thought we were doing some sort of dine and dash cause we couldn’t afford it? I don’t really know, he wasn’t even one of the men waiting on us. Everyone in the restaurant turned around and looked at me and it was embarrassing and rude the way he went about it. Nice way to exit from a $300 bill. Will not be going back.

LA
LeAC
New York Area
1 review
Dined on 13 March 2020
Overall5Food5Service5Ambience5

We had Afternoon tea and it was beautiful! The service was impeccable. The staff we amazing. The food was gorgeous. The venue is beautiful. We all had a fantastic afternoon. Thank you

S
Samantha
1 review
Dined on 12 March 2020
Overall1Food1Service1Ambience1

For the price/status and high scale of this place is, the service did not meet the standard. We traveled across country and chose to spend a birthday celebration of “tea time” at The Palm Court and was completely disappointed by the treatment of the staff inside the restaurant.

They downright ignored my friend and I, until we kept giving them the eye of wanting service. We sat down approximately 12:28pm with reservations at 12:30pm, we finally got approached around 12:45pm. We noticed several tables who sat after us got greeted immediately by a waiter who seemed to be the Head Male Server (Do not recall his name; however, he exude the body language of a head server.)

Several staff members walked passed us numerous times as we were near the entrance to the kitchen. We noticed they stood in the corner and talked amongst themselves in low voices and looked our direction multiple times, but not one of them seemed eager to want to assist us.

When our waiter finally helped us, he was courteous; however he didn’t introduce to himself (he had no name tag) and/or was he thorough about the menu. We did tell the server it was our first time; it seemed that our service was not wanted.

As we walked out after spending a couple hundred dollars, I noticed the bartender and another female staff member talking and looking our direction. They did not seem welcoming what so ever.

Overall, the best part of our anticipated experience was the lovely young lady at the host stand who was very pleasant. Her body language, smile and professionalism was what I would expect from a place like The Plaza. I did not enjoy my birthday brunch due to the treatment of some of the restaurant staff.

SO
SarahO
Houston
2 reviews