Shanghai Terrace

4.7
1408 reviews
icon/ic_price_rangeCreated with Sketch.
$31 to $50
icon/ic_cuisineCreated with Sketch.
Chinese
Top tags:
  • Special Occasions
  • Authentic
  • Good for a Date
Recently ranked the number one "Chinese Restaurant in Chicago" by Zagat, the exquisite Asian decor enhances the intimate atmosphere of this venue, which is unique to the city of Chicago. Seating capacity fits 75 guests with additional seating on the Terrace during temperate weather. Also features an intimate Private Dining Room for up to 30 guests. The Shanghai Terrace offers Eastern skyline views over Chicago, serving Chinese cuisine with an emphasis on Cantonese and Shanghainese specialties.
What 1408 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.7based on recent ratings
4.7
Food
4.7
Service
4.7
Ambience
4.2
Value
Noise · Moderate
88% of people would recommend it to a friend
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D
Chicago
34 reviews
Dined 2 days ago
Overall 5Food 5Service 5Ambience 4

Excellent. Due to weather outdoor terrace was closed but indoor ambiance, food and service still resulted in very enjoyable lunch. Nice selection of non-alcoholic drinks which was appreciated for lunchtime.

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EN
1 review
Dined 3 days ago
Overall 3Food 5Service 3Ambience 3

The food was good definitely. However for the cost I would expect better ambience, better service (I think we were served by 4 different people), so u have someone asking something the other person have asked.
I was also a little bit put off that we couldn't sit out on the terrace, they said it was closed when it was clearly summer and there was a couple sitting out there.
I don't mind paying top dollar for great service and ambience but clearly we didn't get those. The food was good, but having gone to quite a few good places, you don't pay that much for food, u actually pay for the experience but it fell a long way short of my expectation

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DB
Chicago
18 reviews
Dined 3 days ago
Overall 3Food 4Service 2Ambience 1

It was our first time at the Shanghai Terrace. We arrived on time for our 645pm reservation and due to the unexpected weather our table was given away to other guests. We were asked to wait for an hour for a table to become available. After 2 additional conversations with the staff we were asked if we wanted to have dinner in the hotel lobby. Knowing my parents drove over 2 hours to get downtown we agreed to have dinner in the lobby. The food and service was pretty good but they offered no apology nor any type of good will and ultimately made this evening an unfortunate dining experience for my family.

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C
Phoenix
38 reviews
Dined 4 days ago
Overall 2Food 1Service 5Ambience 4

My wife and I were staying at the peninsula and so looking forward to enjoying the Shanghai Terrance dining experience, however, we were so disappointed. First the ambience was delightful, welcoming, and beautiful on the patio. Max, our server and the staff were attention, pleasant, and very professional. The “Lost in Shanghai” cocktails were delicious and well presented with a colorful raspberry vodka and lychee garnish.

The Lobster and Chicken dumplings and pork BBQ Pork Buns were average. The Cucumber Salad, with papaya, cucumber, cherry tomato and garlic vinegar sauce was a total miss. Salad was warm. There were no salad greens on the plate. Only a whole cucumber that had been pickled and cleverly sliced with a old soft cherry tomato. The sauce was flavorless and I had to ask where the papaya was. The server pointed out a tiny minced speck at the bottom of the plate. Won Ton soup was tepid in temperature and in flavor. No heat , spiciest, or salt were detected

I had the Shanghai Terrace Vegetables. Again, just barely warm and totally lacking in flavor. My wife had the Steamed Tiger Prawns. Again, just warm temperature, minimal sauce, and lacking in any flavor. Book Choy undercooked and inedible. I asked for Sirachi , lemons, and soy sauce to be brought to the table. That’s just sad.

Wine Bottle, Golfdfield-Dutton Chardonnay retails for $35. The Terrace charged $118. The upcharge seems slightly higher than norm.

Overall, we will not be coming back specifically for the quality of the food.

Shanghai Terrace
Responded 2 days ago

Dear Chrispat, Thank you for choosing Shanghai Terrace and for posting your feedback. We appreciate your remarks on the service and atmosphere, however, we are concerned by your comments that the food was mediocre. We will be sure to review with the team. We would like to hear more about your experience. I will send you a private message with my contact information. We hope to redeem ourselves in the near future! Regards, Richard Hummell Assistant Director of Food and Beverage

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VB
1 review
Dined 4 days ago
Overall 5Food 5Service 5Ambience 5

First time there. Amazing experience, amazing atmosphere, friendly staff. Will be back soon.

Shanghai Terrace
Responded a day ago

Dear VinnieB, Thank you for choosing Shanghai Terrace and for sharing your kind note. We are happy to hear that you enjoyed your first visit with us, our service and the ambiance. We will be sure to share your note with the team. We look forward to welcoming you back again soon! Regards, Richard Hummell Assistant Director of Food and Beverage

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G
San Francisco
26 reviews
Dined 4 days ago
Overall 5Food 5Service 5Ambience 5

What a find! The Shanghai Terrace is outstanding in ambiance, service and food. Sitting on the terrace, a few floors above the street and viewing the surrounding skyscrapers is spectacular. The service is like what I’ve seen in Japan, attentive and thorough. There are food choices for just about every kind of preference.

Shanghai Terrace
Responded a day ago

Dear Greg, Thank you for choosing Shanghai Terrace and for sharing your thoughtful review. We appreciate your kind remarks on the service, cuisine and atmosphere. We are glad to read that you enjoyed The Terrace, Shanghai Terrace's outdoor dining area open during the warmer months in Chicago. We look forward to serving you again soon! Regards, Richard Hummell Assistant Director of Food and Beverage

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AS
Chicago
4 reviews
Dined 6 days ago
Overall 4Food 5Service 5Ambience 4

This place is good for a date night or family dinner. They do have a smart casual dress code but I saw people wearing t shirts and shorts so I’ll leave that to your judgment. The food is really good, we went with our servers recommendations and it didn’t disappoint! For some reason though half of the terrace was closed off so it didn’t quite looked like the images you see on the website or google.

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OT
1 review
Dined 6 days ago
Overall 5Food 5Service 5Ambience 5

Peking Duck was amazing... great atmosphere, great service, would definitely go back

Shanghai Terrace
Responded 3 days ago

Dear Friend of The Peninsula, Thank you for dining at Shanghai Terrace and for sharing your kind remarks. We are pleased to read that you enjoyed our service, the ambiance and food. We are happy to hear you would return and we look forward to serving you again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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KR
Chicago
9 reviews
Dined on 13 July 2019
Overall 5Food 5Service 5Ambience 5

Fabulous food, service and gorgeous terrace. Loved everything about this dining experience.

Shanghai Terrace
Responded 3 days ago

Dear KarenR, Thank you for visiting Shanghai Terrace and for taking the time to share your kind note. We are very happy to read that you enjoyed the cuisine, our service and The Terrace, Shanghai Terrace's outdoor dining open during the warmer months in Chicago. We hope to welcome you back again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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AB
Chicago
4 reviews
Dined on 13 July 2019
Overall 5Food 5Service 5Ambience 5

Shanghai Terrace is one of our favorite restaurants in Chicago and is by far the best Chinese cuisine in Chicago. The staff is friendly and attentive, the ambiance is lovely and the food is exquisite.

Shanghai Terrace
Responded 3 days ago

Dear AdamB, Thank you for choosing Shanghai Terrace and for your loyalty! We truly valued your kind remarks on the atmosphere, cuisine and service. We are honored by your recommendation and we hope to welcome you back again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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NW
New York Area
2 reviews
Dined on 12 July 2019
Overall 5Food 5Service 5Ambience 5

Beautiful terrace with amazing food! The lobster and truffle dumplings were to die for.

Shanghai Terrace
Responded 3 days ago

Dear NatalieW, Thank you for dining at Shanghai Terrace and for your nice feedback. We appreciate your comments on the cuisine and The Terrace, Shanghai Terrace's outdoor dining available during the warmer months in Chicago. We look forward to welcoming you back again soon! Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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r
Chicago
5 reviews
Dined on 12 July 2019
Overall 5Food 5Service 5Ambience 5

Great experience on a warm summer night

Shanghai Terrace
Responded 2 days ago

Dear Friend of The Peninsula, Thank you for dining at Shanghai Terrace and for taking the time to post your thoughtful remarks. We hope to welcome you back again soon. Regards, Richard Hummell Assistant Director of Food and Beverage

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HS
Washington DC
23 reviews
Dined on 10 July 2019
Overall 4Food 5Service 5Ambience 4

Good experience overall and would rate it as excellent except a bit overpriced.

Shanghai Terrace
Responded 5 days ago

Dear HowardS, Thank you for dining at Shanghai Terrace and for taking the time to share your review on OpenTable. We appreciate your remarks on the menu and we will be sure to review with the team. We look forward to serving you again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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JV
Chicago
6 reviews
Dined on 10 July 2019
Overall 5Food 5Service 5Ambience 5

Welcoming staff, lovely terrace and delicious menu.

Shanghai Terrace
Responded 5 days ago

Dear JeanetteV, Thank you for choosing Shanghai Terrace and for posting your kind remarks. We are delighted to hear that you enjoyed our service and The Terrace, Shanghai Terrace's outdoor dining area available during the warmer months in Chicago. We look forward to welcoming you back again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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OT
New York Area
1 review
Dined on 9 July 2019
Overall 2Food 2Service 3Ambience 4

Food wasn’t very good. Way overpriced. Took forever to get our appetizer.

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L
Naples
54 reviews
Dined on 8 July 2019
Overall 5Food 5Service 5Ambience 5

Terrace always excellent food and service.

Shanghai Terrace
Responded on 10 July 2019

Dear Larry, Thank you for dining at Shanghai Terrace and for your continued loyalty! We are pleased that you enjoyed the food and service. We look forward to seeing you again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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G
Chicago
3 reviews
Dined on 8 July 2019
Overall 5Food 5Service 5Ambience 5

Little gem in the city! Especially on a beautiful day, outside.
The dim sum and peking duck are the best i had out of Asia.
Hope to go back soon.

Shanghai Terrace
Responded on 10 July 2019

Dear Gilles, Thank you for dining at Shanghai Terrace and for taking the time to share your feedback. We are happy to read that you enjoyed the food and The Terrace, Shanghai Terrace's outdoor dining open during the warmer months in Chicago. We look forward to welcoming you back again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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GG
Chicago
156 reviews
Dined on 7 July 2019
Overall 5Food 5Service 4Ambience 5

Once again, delightful food. Half of our party was vegetarian. Had many choices and loved the food as did my wife and me who are not vegetarians.

Shanghai Terrace
Responded on 11 July 2019

Dear GlobalGourmet, Thank you for choosing Shanghai Terrace and for your continued patronage! We are always happy hear from our valued guests. We are pleased to read that you and your party enjoyed the menu selections. We look forward to your return visit, hopefully again soon! Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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OT
Chicago
2 reviews
Dined on 7 July 2019
Overall 4Food 5Service 2Ambience 3

Our primary waiter was not very accommodating, often being visibly annoyed when asked to obtain items. Really not expected at a Peninsula restaurant.

Shanghai Terrace
Responded on 11 July 2019

Dear Guest, Thank you for dining at Shanghai Terrace and for sharing your review. We are very sorry to hear of the poor service you experienced. We welcome the opportunity to learn from your experience and improve our services. We will be sure to review with the team. We look forward to serving you again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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BB
Chicago
25 reviews
Dined on 7 July 2019
Overall 5Food 5Service 5Ambience 5

This is such a great restaurant and venue. It has all the class and sophistication that you could want and the food is tremendous.

Shanghai Terrace
Responded on 10 July 2019

Dear BBk2, Thank you for dining at Shanghai Terrace and for sharing your nice review. We are delighted to read that you enjoyed the cuisine and ambiance. We look forward to serving you again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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MM
Chicago
12 reviews
Dined on 7 July 2019
Overall 5Food 5Service 5Ambience 5

I hosted my friends birthday here and they were beyond accommodating and kind. HIGHLY RECOMMENDED!!

Shanghai Terrace
Responded on 10 July 2019

Dear MelissaM, Thank you for choosing Shanghai Terrace to celebrate your friend's birthday! We are delighted to hear that the team made your special occasion memorable. I have taken the liberty of sharing your note with my staff. We are honored by your recommendation and we look forward to welcoming you back again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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OT
Washington DC
6 reviews
Dined on 5 July 2019
Overall 3Food 3Service 2Ambience 3

Overall it wasn’t as great as other Peninsula Restaurants. We had the Dragon tasting menu and the first courses was just ok and the yam soup with herbs was terrible. The rest was just ok and not worth the price. It felt lower class with the people in shorts and flip flops and really was very mediocre. Overall a disappointment and would not recommend to others visiting the area.

Shanghai Terrace
Responded on 9 July 2019

Dear Guest, Thank you for choosing Shanghai Terrace and for sharing your feedback. We are sorry to learn of your unsatisfactory experience. Your comments are truly valued and we will be sure to review with the team. I would like to discuss this further with you. I will send you a private message with my contact information. We hope to redeem ourselves in the near future. Regards, Richard Hummell Assistant Director of Food and Beverage

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OT
Chicago
30 reviews
Dined on 1 July 2019
Overall 5Food 5Service 5Ambience 5

As we have come to expect, the entire evening was fabulous. Thank you

Shanghai Terrace
Responded on 3 July 2019

Dear Friend of The Peninsula, Thank you for choosing Shanghai Terrace and for sharing your note. We are very happy to hear that you had a memorable dining experience. We will be sure to share your note with the team. We look forward to welcoming you back again soon. Regards, Richard Hummell Assistant Director of Food and Beverage

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H
Chicago
35 reviews
Dined on 1 July 2019
Overall 3Food 3Service 5Ambience 5

I love Shanghai Terrace and we love the Peninsula Hotel. Nowhere in Chicago can you get better service and a more lovely ambience. I would recommend it for its ambience and its service but not necessarily for the food.
We have always gone for just appetizers and cocktails and they were always exceptional.
This time, we had dinner and were disappointed. Peking Duck had little taste. The cashew chicken also rather bland and tasteless. Even the desert was not outstanding.
But again, I love the appetizers and the service and the ambience.

Shanghai Terrace
Responded on 5 July 2019

Dear Hedy, Thank you for dining at Shanghai Terrace and for sharing your honest feedback. We appreciate your remarks on the service and decor, however, we are sorry that you had a disappointing dinner. I would appreciate having an opportunity to discuss this with you further. I will send you a private message with my contact information. We hope to redeem ourselves in the future. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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AR
Washington DC
14 reviews
Dined on 28 June 2019
Overall 5Food 5Service 5Ambience 5

always amazing, Paula was our server and she was just perfect..

Shanghai Terrace
Responded on 2 July 2019

Dear AlfredoR, Thank you for dining at Shanghai Terrace and for sharing your wonderful review. We look forward to serving you again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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H
Chicago
1 review
Dined on 27 June 2019
Overall 5Food 5Service 5Ambience 5

Everything was excellent, as always at the Peninsula, including at Shanghai Terrace.

Shanghai Terrace
Responded on 2 July 2019

Dear Helena, Thank you for dining at Shanghai Terrace and for sharing your thoughtful review. We look forward to serving you again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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BR
1 review
Dined on 24 June 2019
Overall 5Food 5Service 5Ambience 5

Our experience was perfect. Our servers, Ryan and Ju, asked if my fiancee and I were celebrating any special occasion, we informed them that we had just gotten engaged the day before. Shanghai Terrace went the extra distance to make our evening even more special, giving us champagne and chocolate mousse cake on top of our already-excellent meal. I had Szechuan Chilean sea bass, she had Peking duck. Atmosphere was quiet, cozy, and peaceful. Great scotch selection. Our dinner here was easily one of the biggest highlights of our trip to Chicago.

Shanghai Terrace
Responded on 28 June 2019

Dear BenjaminR, Thank you for choosing Shanghai Terrace to celebrate your engagement, Congratulations! We are happy to have been part of your wonderful occasion. We are delighted to hear that you and your fiancée enjoyed the food, ambiance and food. We will be sure to share your note with the team. We look forward to welcoming you back again soon! Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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K
Chicago
43 reviews
Dined on 24 June 2019
Overall 3Food 3Service 3Ambience 5

The space is beautiful and the potential for a perfect experience exists. We arrived before the rush and started off very nicely attended to. Every dish was delicious- truly. Except the beef tenderloin in pepper sauce, ordered medium rare. It was well done and the sauce, which was well prepared, was super salty. I think as the evening wore on and they got busy, this dish sat under the lights too long, overcooking the meat and reducing the sauce. At the end of the night, we had to wave down staff to order dessert, to ask for the check, and to pay. Once we were ready to go, getting the check and paying took almost 40 minutes. I'll go back because of the potential for something special.

Shanghai Terrace
Responded on 27 June 2019

Dear Kim812, Thank you for dining at Shanghai Terrace. We regret to read the unsatisfactory food and poor service you experienced. Your comments are truly valued and we will be sure to review with the team. I would appreciate the opportunity to speak with your further about your recent visit. I will send you a private message with my contact information. We hope to redeem ourselves in the near future. Regards, Richard Hummell Assistant Director of Food and Beverage

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c
Chicago
40 reviews
Dined on 20 June 2019
Overall 2Food 2Service 4Ambience 3

for being touted as the best chinese restaurant in chicago, i would beg to differ. to me, the food was disappointing.

Shanghai Terrace
Responded on 25 June 2019

Dear carlandcarl, Thank you for visiting Shanghai Terrace and for posting your review. We are disappointed to learn you did not enjoy your recent experience and we are grateful for the opportunity to receive your feedback. I would like to hear more about your experience. I will send you a private message with my contact information. We hope to redeem ourselves in the near future. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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b
Chicago
3 reviews
Dined on 20 June 2019
Overall 4Food 3Service 4Ambience

Muy bonito lugar, buen servicio, pero la comida, no esta al nivel del lugar y mucho menos del precio

Shanghai Terrace
Responded on 25 June 2019

Dear benjaminc, Thank you for dining at Shanghai Terrace and for sharing your note. We look forward to welcoming you back again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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D
Chicago
146 reviews
Dined on 20 June 2019
Overall 5Food 5Service 5Ambience 5

We loved Shanghai Terrace. The food was amazing. The service was outstanding. The atmosphere was elegant. It was a most enjoyable relaxing dining experience. We look forward to returning.

Shanghai Terrace
Responded on 25 June 2019

Dear Diningdiva, Thank you for dining at Shanghai Terrace and for sharing your nice note. We are pleased to read that you enjoyed the food, our service and the ambiance. We are happy to hear that you would return and we look forward to welcoming you back again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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KM
Philadelphia
2 reviews
Dined on 20 June 2019
Overall 3Food 2Service 3Ambience 5

The food was not fresh - the noodles and dumplings had hard shells

Shanghai Terrace
Responded on 25 June 2019

Dear KellieM, Thank you for dining at Shanghai Terrace and for posting your review. We are disappointed to hear of your unsatisfactory experience and we valued your comments. We would appreciate the opportunity to learn more about your dining experience. I will send you a private message with my contact information. We hope to redeem ourselves in the near future. Warm regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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M
Chicago
57 reviews
Dined on 17 June 2019
Overall 3Food 3Service 1Ambience 4

Service was poor, very unexpected. Water glass and coffee cups not refilled. Poor attention from waiter. Probably not go again for lunch. Very surprised that our experience eating at the other Peninsula Hotel restaraunt was not comparable.

Shanghai Terrace
Responded on 19 June 2019

Dear Mitch, Thank you for dining at Shanghai Terrace and for sharing your review. We are disappointed to hear about your negative experience and we appreciate your feedback. I will be sure to review with the team. I would be grateful to speak with you further regarding your experience. I will send you a private message with my contact information. We hope to redeem ourselves in the near future. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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RJ
1 review
Dined on 15 June 2019
Overall 3Food 1Service 5Ambience 5

A huge disappointment. Zagat called the Shanghai Terrace the "Best Chinese Restaurant in Chicago." That is laughable. We've had better dim sum at a pizza parlor. Chicago has a vibrant Chinese quarter with a dozen eateries, large and small, that beat this place. The service was fine and the ambiance was okay, too. The most astonishing things about it were the prices. Don't come unless you mortgage your home first. Actually, do yourself a big favor, don't come at all.

Shanghai Terrace
Responded on 19 June 2019

Dear RichardJ, Thank you for visiting Shanghai Terrace and for sharing your review. We are very sorry to hear that you did not have an enjoyable dining experience. We appreciate your honest feedback and we will be sure to review with the team. I would like for the opportunity to discuss your recent visit. I will send you a private message with my contact information. We hope to redeem ourselves in the near future. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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S
1 review
Dined on 15 June 2019
Overall 5Food 5Service 5Ambience 5

Fabulous meal with fabulous service! Amazing ambience! I can't wait to go back again.

Shanghai Terrace
Responded on 19 June 2019

Dear Sharon, Thank you for dining at Shanghai Terrace and for sharing your gracious comments about the service and cuisine. We look forward to welcoming you back again soon! Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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l
Los Angeles
22 reviews
Dined on 15 June 2019
Overall 5Food 5Service 5Ambience 5

Exceptional as always.
Duck me that bird is great!

Shanghai Terrace
Responded on 18 June 2019

Dear luv2eat, Thank you for dining at Shanghai Terrace and for sharing your nice review. We look forward to serving you again soon. Regards, Richard Hummell Assistant Director of Food and Beverage

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TE
Atlanta
5 reviews
Dined on 14 June 2019
Overall 5Food 5Service 5Ambience 5

I highly recommend Shanghai Terrace for a special evening out. Food was amazing and service was impeccable. Peking duck was a hit with out table.

The outside terrace was quiet and beautiful on a perfect weather day. The tables closest to the window have a retractable awning over it in case it does rain.

I also enjoyed the Ning sling cocktail.

Shanghai Terrace
Responded on 18 June 2019

Dear TracyE, Thank you for dining at Shanghai Terrace and for taking the time to share your nice review. We appreciate your recommendation of Shanghai Terrace for a special evening out. Thank you for your thoughtful remarks on the ambiance, drinks and cuisine. We look forward to welcoming you back again soon! Regards, Richard Hummell Assistant Director of Food and Beverage

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MC
Chicago
1 review
Dined on 14 June 2019
Overall 5Food 4Service 5Ambience 5

Beautiful hotel, our group of six enjoyed the serene environment and very nice food. We feel that the pricing was high, $450 for a lunch for six, but as we were celebrating a graduation we weren't concerned. However, we might think twice about returning for dinner, not because of the food or service quality but just considering the cost.

Shanghai Terrace
Responded on 18 June 2019

Dear MarkC, Thank you for choosing to dine in Shanghai Terrace and for posting your review. We are honored you would choose to spend this special occasion with us. We appreciate your remarks on the service, atmosphere and food. We will be sure to share your note with the team. We hope to welcome you back again. Regards, Richard Hummell Assistant Director of Food and Beverage

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B
Chicago
9 reviews
Dined on 13 June 2019
Overall 5Food 5Service 5Ambience 5

Pricey, but delicious. A great special occasion restaurant.

Shanghai Terrace
Responded on 19 June 2019

Dear Beth, Thank you for dining at Shanghai Terrace and for posting your review. We look forward to welcoming you back again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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GL
1 review
Dined on 11 June 2019
Overall 3Food 4Service 3Ambience 4

Service was fairly weak, service was quite slow, food was good, ambiance outside nice

Shanghai Terrace
Responded on 14 June 2019

Dear GlennL, Thank you for dining at Shanghai Terrace. We are glad that you enjoyed the food and atmosphere, however, we regret for the slow service you experienced and we will be sure to review with the team. I would like for the opportunity to speak with you further about your recent visit. I will send you a private message with my contact information. We hope to redeem ourselves in the near future. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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