Communicate one-on-one with guests before they step into your restaurant.
Communicate one-on-one with guests before they step into your restaurant.
Build stronger connections that keep guests coming back with our customer messaging platform
Direct message guests before and after their visit to confirm preferences, prepare for a special occasion, and more.
Increase diner engagement and quickly confirm bookings so you can make sure shifts run like clockwork.
Ensure guests show up by sending customisable reservation reminders via text at times you choose.
Restaurants see 2X faster diner responses* with Premium Communications,** on average, than standard direct messaging alone.
*On average, restaurants with Premium Communications recorded responses from diners nearly 2X faster in 2024 than those with standard direct messaging.
**Included with Pro (exclusions apply); $19/mo for Core
Prepare for shifts, track cancellations, and prevent no-shows
Prepare for shifts, track cancellations, and prevent no-shows
Centrally manage all messages with a dedicated inbox and clear notifications so you can always connect directly with guests, even during times when a phone call isn’t possible
Manage from anywhere, with access to Direct Messaging on Web and iPad, so your front and back of house teams can stay connected with guests.
Keep your team organized with message statuses to differentiate between new, in progress, or complete conversations.
Make meaningful connections with your guests using OpenTable’s Restaurant direct messaging system. Explore our related blog posts for expert insights on optimising restaurant-to-guest messaging and elevating your customer engagement strategy.
Operations
OpenTable constantly innovates to respond to restaurant needs. Here’s a look behind the scenes about how we built our direct messaging feature to help restaurants.
Hospitality
Learn about the tech tools restaurants can use to provide highly personalized hospitality for a guest experience that leads to regulars and ravings fans.
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