Gateways Dine & Drink

4.4 (451)

$31 to $50

Farm-to-table

51 Walker St, Lenox, MA 01240

About this restaurant

Charming
Good for special occasions
Romantic

Gateways Dine & Drink at the historic Gateways Inn in downtown Lenox, MA. The restaurant is open seasonally in the spring and summer, offering New American cuisine. Gateways Dine & Drink is currently closed for nightly dinners this fall and winter but hosts private events all year around, from rehearsal dinners and receptions to birthdays and corporate gatherings. For more information, visit our website or email us at celebrate@gatewaysinn.com.

Gateways Inn welcome inn guests all year. For more information, email us at frontdesk@gatewaysinn.com.

Permanently Closed

This restaurant is permanently closed.

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Dining areas

Additional information

Dining style
Casual Elegant
Price
$31 to $50
Cuisines
Farm-to-table, American, Contemporary American
Hours of Operation
Mon, Sun 17:00–20:00 Dinner Fri, Sat 17:00–21:00
Phone number
(413) 637-1432
Website
http://www.gatewaysinn.com/
Payment Options
AMEX, Discover, Mastercard, Visa
Dress code
Smart Casual
Private party facilities
Gateways Inn offers many events options including private dinners, rehearsal dinners, wedding receptions, birthday parties, business dinners/parties, etc. Please visit our website for more details or reach out to celebrate@gatewaysinn.com with any specific questions or requests.

Location
51 Walker St, Lenox, MA 01240
Area
Lenox
Parking Details
The property at Walker Street Grill has a private lot with access to plenty of parking in the back. In addition, there are a number of spaces available on Walker Street, in front of the restaurant.
Additional
Banquet, Bar/Lounge, Entertainment, Full Bar, Gluten-free Options, Indoor Fireplace, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Takeaway

Reviews

OpenTable reviews from verified diners

Reviews from people who have dined at Gateways Dine & Drink.

4.4

(451)

4.5Food
4.3Service
4.4Ambience
4.4Value

Noise • Moderate

451 Reviews

B
Bill
Greater Boston3 reviews
2.0
Dined on 18 October 2025
1. Overall 2
2. Food 4
3. Service 2
4. Ambience 3
Waiter tried his best but bar service was awful. Took almost half an hour to get our drink. Food was pretty good not great.
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j
john
New York City1 review
1.0
Dined on 18 October 2025
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 3
The absolute Worse Dining Experience I have had in a Restaurant in over a year. The service was Terrible, the food was not served the way it was ordered and it was overcooked. The Bill was in line with all good Restaurants in the Area, $260. for two however, a $30 meal from McDonald's would have been more enjoyable. I will never eat here again.
Gateways Dine & DrinkResponded on 20 October 2025
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your recent visit fell so far below your expectations — and ours. The service delays and issues with your meal are not reflective of the standards we strive to uphold. On the night of your visit, we experienced unexpected staffing shortages and were also managing a private event, which unfortunately impacted both service and timing in the dining room. While this provides context, it does not excuse the experience you had, and we sincerely apologize. We take your feedback seriously and will be addressing this with our team to ensure better communication and quality control moving forward!
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L
Larry
Greater Boston3 reviews
3.0
Dined on 18 October 2025
1. Overall 3
2. Food 4
3. Service 2
4. Ambience 1
The food was very good but the service was not. After waiting more than 45 minutes for salads and appetizers to appear, we asked the server about the delay. No apologies, just an answer that amounted to: It will be ready when it’s ready. The live piano music was too loud for the room.
Gateways Dine & DrinkResponded on 20 October 2025
Thank you for sharing your honest feedback. While we’re glad to hear you enjoyed the food, we’re truly sorry that the service experience — and the noise level — fell short of expectations. On the evening of your visit, we were managing an unexpected staffing shortage alongside a private event in our back room, which unfortunately affected the timing of service throughout the restaurant. That said, your experience should have been handled with better communication and hospitality. We also appreciate your feedback regarding the piano music volume. We take comments like this seriously and will be evaluating both volume levels and how live music is presented in our space. We hope to have the opportunity to provide you with a much better experience in the future.
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J
Jim
New York City26 reviews
5.0
Dined on 18 October 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Wonderful place. Service was excellent and food was superb. So glad we found this place. Loved the pianist too.
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K
Kerri Gold
Greater Boston4 reviews
5.0
Dined on 17 October 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
The ambiance and the food were fabulous. What a wonderful evening!
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T
Terri
Greater Boston17 reviews
5.0
Dined on 13 October 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
We sat at the bar. Felicia the bartender was great, along with other staff members. We had the best Buffalo confit chicken wings and burgers!
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D
Denise
Tampa / Central Florida West10 reviews
5.0
Dined on 12 October 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
My halibut was outstanding. My hisbnd ordered the sausage and kraut, which he was not especially happy with. Surprised the chef gave us dessert gratis. Lovely waitress Esther.
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J
Janice
New York City1 review
4.0
Dined on 11 October 2025
1. Overall 4
2. Food 4
3. Service 5
4. Ambience 4
Nice atmosphere. Food very good. Service excellent.
Is this helpful?
C
Charles Gold
Greater Boston104 reviews
5.0
Dined on 4 October 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
As usual, all terrific. A reliably excellent meal and evening. Thanks, Mark!
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A
Achilles
Greater Boston7 reviews
5.0
Dined on 3 October 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
We had an excellent meal with great service. Cocktails from the bar were unique and delicious. Piano player provided nice ambiance. Would recommend to anyone staying in Lenox.
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Dining areas

Additional information

Dining style
Casual Elegant
Price
$31 to $50
Cuisines
Farm-to-table, American, Contemporary American
Hours of Operation
Mon, Sun 17:00–20:00 Dinner Fri, Sat 17:00–21:00
Phone number
(413) 637-1432
Website
http://www.gatewaysinn.com/
Payment Options
AMEX, Discover, Mastercard, Visa
Dress code
Smart Casual
Private party facilities
Gateways Inn offers many events options including private dinners, rehearsal dinners, wedding receptions, birthday parties, business dinners/parties, etc. Please visit our website for more details or reach out to celebrate@gatewaysinn.com with any specific questions or requests.

Location
51 Walker St, Lenox, MA 01240
Area
Lenox
Parking Details
The property at Walker Street Grill has a private lot with access to plenty of parking in the back. In addition, there are a number of spaces available on Walker Street, in front of the restaurant.
Additional
Banquet, Bar/Lounge, Entertainment, Full Bar, Gluten-free Options, Indoor Fireplace, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Takeaway

Permanently Closed

This restaurant is permanently closed.