We weren’t able to order more than 1 round of drinks as our waiter never came back, but food, price and seating all great! Just a shame about the waiters...
Staff took ages to take our order and mucked it up food took almost an hour to come out
Excellent food but service was very slow and all staff members seemed confused by the basics of serving customers. Had to ask for drinks after sitting with empty glasses for half an hour. Staff were lovely but didn’t seem to know what they were doing. Food and cocktails were great.
We visited Up In Smoke on Valentine's day. We loved the authentic look and feel of the venue and our check-in and seating experience was fast and efficient. Unfortunately, our experience went downhill from there.
We ordered the mozzarella sticks (delicious) and spicy buffalo wings as a starter, followed by pulled pork, brisket and a full rack of ribs as a main. With the exception of the mozzarella sticks, all of our items arrived lukewarm /cold. The ribs appeared well cooked, with a good smoke ring, however, the sauce tasted liked Ketchup and they were cold upon arrival. The pulled pork was a good texture, but again overly sauced and cold upon arrival. The brisket was by far the worst - not only was it cold, it was covered with a large jelly-like layer of fat and had zero flavour - I would liken it to a flavourless roast beef.
It's worth mentioning that our reservation was at 5:15 PM - the venue was only at 10% capacity, so there really was no excuse for cold food.
As BBQ enthusiasts who have eaten BBQ in 25+ states across the USA, we were so excited to try out Up In Smoke. We had lots of questions about the type of smoker used, how long the meat is cooked for, where the chefs trained etc and our waiter couldn't answer a single one of our questions. Sadly, we will not be returning.
Very disappointed with this place had extremely high expectations from the reviews, all the orders for our table came on one plate and we didn't know who's was who, we had to ask and so they could separate them. Waited for certain orders as they forgot and the food came out extremely quick, good and bad with this
Been here several times now and love it. The staff are always friendly and fun. The setting is relaxed and comfortable. Always have some great local beers. And the food...OMG...My husband says he had the best pork ribs EVER. I had the Up in Smoke and it was just delicious. Thanks again and we’ll be back 👍
American food is always something I search for. I have been to up in smoke about 4 times and the quality of food hasn't let me down at all. When they have adjusted the menu it has been slightly. One thing they need to work on is ordering from the bar with the line that works its way between tables and also the service from their staff. Waitress asked me if I was ok, said I booked a table for 12:30, response was "huh", I then said I have booked a table, she says "what". Hmmmm. In summary I come for the food not the service.
Went to Up in smoke in the Xmas break with family. Everyone enjoyed and the food very tasty and good beer selection. A great place for a group of people and, if like me, you like some alternative music. Will definitely go back.
Always delicious, great beer, great food. Looking forward to going back.
The tacos, beef brisket tray and beef brisket sandwich all tasted really great. However, for the price you pay, serving sizes aren't particularly generous. They charge you $3 for a side of chips with the sandwich and you only get a few. You only get two slices of brisket with limited sides, and the tacos are tiny. The loaded potato skins were tasteless, and quite small - a shame considering you only get two of them. One of our party is a coeliac, and we learned that Up In Smoke chips are battered - and they also don't offer a gluten free bread option! That locked out most of the menu for my friend, which was disappointing. It's not hard to offer gluten free bread options for the sandwiches. The venue was also quite cold. I'd likely order again because the quality of the meat is nice, but i'd probably just order takeaway next time. Not really a place to linger. Staff were super nice though!