The Tea Lounge - Hyatt Hotel Canberra

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1. L

   Linpinbin

   Los Angeles

   1 review

   4.0

   1 review

   Dined 6 days ago

   overall4food4service2ambience4

   Food delightful. Good coffee. Service lukewarm. Note - no split bills. Do not book the tea room through open table - staff claimed no knowledge of our booking and told us that Open Table is a scam and that they only take bookings from the Hyatt website. Staff also mentioned that this issue has arisen many times. Makes a person wonder…..

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2. SC

   ShirleyC

   Canberra

   4 reviews

   5.0

   4 reviews

   Dined on 31 July 2022

   overall5food5service4ambience5

   The high ceilings, luxurious ambience yet cozy surrounds made for a very enjoyable and delightful meetup/catchup with friends whom we haven't seen in ages.

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3. OT

   OpenTable Diner

   London

   1 review

   1.0

   1 review

   Dined on 16 June 2022

   overall1food3service1ambience3

   O.K so the Hyatt is a Canberra Institution 5 star a beautiful example of inter war bungalow architecture (it is magnificent)… So…I made a booking using this app for a 6pm, just light tea for my elderly mother and I (a pick me up for us both) The tea lounge maître de couldn’t find the open table reservation. A then a tedious and draining (but polite) stand off ensued …. A small table was found but the gloss went off the occasion. There was a belated (and I believe) sincere apology from the duty manager which did help…but… Any way it’s clear staff are obviously unaware (not trained) in the use of this booking app, which was unfortunate, however, a more flexible and accomodating approach by staff would have also been appreciated. The tables we were advised had been reserved for guests (perfectly reasonable as they are paying guests) went largely unused which was a little irksome. I later confirmed with OT that the booking was visible on Hyatt end (if they knew to look for it. Stressful times in hospitality, staff turnover is an issue I realise just a disappointing experience I couldn’t wait to leave.

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4. M

   Mackenzie

   New York Area

   1 review

   1.0

   1 review

   Dined on 13 June 2022

   overall1food5service1ambience3

   We were very disappointed to find out that open table has no relationship with the Hyatt and they had no record of our booking. They did not handle the situation very well and made it feel like it was our fault and we were quite embarrassed so we left. I had booked high tea for a birthday gift and it really ruined our day as we had to scrabble to find something else. It also makes me hesitant about using open table in future if this could happen again.

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5. OT

   OpenTable Diner

   Canberra

   1 review

   5.0

   1 review

   Dined on 24 April 2022

   overall5food4service5ambience5

   Wedding Anniversary

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6. s

   sarah

   London

   1 review

   4.0

   1 review

   Dined on 18 January 2020

   overall4food2service4ambience3

   probably wouldn't recommend. The food was a bit disappointing. The Lamb piece of meat on the spoon was horrible - just didn't work as an option. I think you should make the alcohol a choice not an obligation, as if you don't have the fizzy you still end up paying for it. The experience was not worth $68! also the gluten free bread was very stale and unpleasant. Probably, wouldn't go again.

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7. KI

   KIMD

   1 review

   4.0

   1 review

   Dined on 18 January 2020

   overall4food4service3ambience4

   I have visited The Hyatt Canberra Tea Lounge many times and this visit did not disappoint my expectations. Friendly staff, immaculate area and tempting food.

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8. MG

   MargaretG

   1 review

   3.0

   1 review

   Dined on 30 August 2019

   overall3food2service4ambience5

   I was a little disappointed that there was not more choice of food for those not having the full tea. And I wish that serving staff would stop whisking plates away when one has finished eating even though one's company has not finished. I think it is very rude to leave your guest/company still eating when your own plate has been taken away. Is this what people experience at home? It was not my experience. We waited until everyone had finished and then the plates were cleared.

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9. MH

   MargaretH

   1 review

   4.0

   1 review

   Dined on 18 August 2019

   overall4food4service5ambience5

   Excellent service and it was pleasing that dietary concerns were observed and catered. Very welcoming

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10. KR

    KathyR

    1 review

    5.0

    1 review

    Dined on 20 July 2019

    overall5food5service5ambience5

    It was lovely and as it was a birthday treat we were surprised with cake with a candle. Would recommend to anyone as a very enjoyable experience.

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11. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on 22 June 2019

    overall3food4service1ambience2

    Very disappointed with the table service from a supposedly 5 star hotel. Although the tea room was not overly busy we had to ask for tea order to be taken, for milk and utensils to be brought to the table. Ambiance is fine if you don’t mind luggage trolleys being dragged through the room while you are eating. Won’t be going back I’m afraid. Better service and quieter at Hotel Realm (Canberra)

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12. W

    Wall

    Canberra

    2 reviews

    5.0

    2 reviews

    Dined on 26 May 2019

    overall5food5service5ambience5

    Only place to have High Tea in Canberra. Great service, lovely food and the Hyatt is amazing

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13. BD

    BrendanD

    1 review

    3.0

    1 review

    Dined on 25 May 2019

    overall3food2service3ambience4

    Whilst the ambience was pleasant and the service quite good, the food was the biggest letdown. Yes, it looked really great, but was just generally tasteless and too processed. I wouldn’t recommend it because of that.

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14. N

    Narelle

    Canberra

    1 review

    4.0

    1 review

    Dined on 27 April 2019

    overall4food4service3ambience4

    I loved the ambiance of the place. Very old world. Food was great and service good. The deserts where amazing. The pink champagne was an added touch to the overall celebrations.

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15. CM

    CaitieM

    1 review

    1.0

    1 review

    Dined on 3 March 2019

    overall1food1service2ambience3

    Food was very disappointing. Sandwiches were dry, meat pies tasted frozen and reheated and scones were like little rocks that had only risen 1 to 1.5 cm high. If you can't nail a scone for high tea then you are in trouble.

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16. JB

    JenniferB

    1 review

    5.0

    1 review

    Dined on 2 March 2019

    overall5food5service4ambience4

    As usual it was a very pleasant experience but being seated on a settee and not on a chair was not ideal and the noise level made conversation difficult at times.

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17. SP

    SusanP

    1 review

    4.0

    1 review

    Dined on 23 February 2019

    overall4food2service3ambience5

    Lovely old building, beautiful music, However the choice, quality and presentation of the food is slipping whilst the price has now become unaffordable. Hot food (small pies and vegetable balls) were luke warm at best, Cucumber Sandwiches were gluey with cream cheese and poorly cut. Deli Ham and Salami with mass produced cheese I can buy weekly at the supermarket - does not constitute high tea fare to me. Scones in which the melted butter is tipped into the flour and not rubbed in...Also, why am I constantly looking for staff ?Because although Coffee/tea is unlimited it cuts down on the amount served? This was a really disappointing experience.Not recommended.

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18. B

    Bonnie

    Canberra

    1 review

    5.0

    1 review

    Dined on 11 January 2019

    overall5food5service5ambience5

    What a great place to spend an afternoon with friends. The high tea was superb both in quality and variety supported by a good wine list. The lounge has a delightful comfortable atmosphere with great ambience I would highly recommend the experience and will certainly return. I've also enjoyed Christmas lunch and seafood buffets.

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19. JJ

    JasmineJ

    Canberra

    2 reviews

    5.0

    2 reviews

    Dined on 30 November 2018

    overall5food5service5ambience5

    We had high tea for my husbands birthday, the food was lovely, we ate too much! Service was excellent and we really enjoyed the quiet time together. Would definitely recommend. A little on the pricey side, but you get a beautiful meal and experience for what you pay for 😊

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20. m

    mardored

    1 review

    5.0

    1 review

    Dined on 9 November 2018

    overall5food5service5ambience5

    A have High Tea at the Hyatt regularly and always look forward to it. The nibbles change so there is always something new to try, and the staff are wonderful.

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21. AT

    AnitaT

    1 review

    5.0

    1 review

    Dined on 27 October 2018

    overall5food4service4ambience5

    I really loved the live piano playing - very classy. It's a beautiful dining area which has such a great feeling of space. It is annoying to be seated close to other guests so that any conversation is not private. At the Hyatt we felt like we were in our own little haven. I highly recommend high tea here for a special occasion.

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22. DM

    DianneM

    1 review

    2.0

    1 review

    Dined on 27 September 2018

    overall2food1service2ambience3

    Not at all what I expected or remembered from some years ago. Food very ordinary, extremely overpriced for what it was, and very poor selection. Service slow and unhelpful. Atmosphere dull and boring, not even any background music.

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23. AM

    AmyM

    Canberra

    1 review

    4.0

    1 review

    Dined on 23 September 2018

    overall4food3service4ambience4

    Enjoyed the high tea on Sunday, but felt that there could be more in the selection of savoury foods. Service was impeccable.

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24. JH

    JackieH

    London

    2 reviews

    4.0

    2 reviews

    Dined on 1 September 2018

    overall4food3service3ambience4

    We enjoyed the lovely pianst playing and the view into the garden. It was quite busy for a Saturday afternoon but would visit again. A little disappointed there wasn't more cheese or fruit selection and the scones could be delivered hot to each table rather than asking for them to be 'heated up'.

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25. PL

    PhilipL

    1 review

    3.0

    1 review

    Dined on 25 August 2018

    overall3food2service4ambience5

    Variety in the buffet was dissapointing given the price.

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26. H

    Hughesy

    Canberra

    3 reviews

    5.0

    3 reviews

    Dined on 25 August 2018

    overall5food5service5ambience5

    Lovely afternoon tea! Beautiful location, attentive staff... Thanks

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27. AM

    AlisonM

    1 review

    4.0

    1 review

    Dined on 29 June 2018

    overall4food3service4ambience4

    I recommended the High Tea for our girls weekend away as I had been before several years ago. It was still good but in my opinion not as good as it once was. All 6 of us agreed that scones should be the centrepiece of a good high tea. They should be fresh, light and fluffy and unfortunately the scones we had on the day were terrible! Small, flat and dry. I remember there also used to be a lovely warm dessert with a vanilla custard (maybe apple crumble?) but it was not there this time. The other food was nice. Some commented there was not enough crackers/cheese. Otherwise, the venue and service are still as good as I remember and I did not regret recommending it.

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28. KI

    KellyI

    1 review

    3.0

    1 review

    Dined on 3 June 2018

    overall3food2service3ambience3

    Wasn’t to the same standard as the last time I went. The gluten free bread used was not nice, there are much better and softer options that can be found at the supermarket. No gluten free cake options, and the tea was too strong/overbrewed. For a high tea, the tea should be made well. Would not come again in a hurry.

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29. GC

    GCGC

    Canberra

    2 reviews

    5.0

    2 reviews

    Dined on 11 May 2018

    overall5food4service5ambience5

    A delightful setting and a great place to take someone elderly or just to spoil someone. The food was very good but one or two items were not particularly special. Overall, a lovely experience that I would recommend to anyone.

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30. DR

    DonnaR

    1 review

    5.0

    1 review

    Dined on 11 May 2018

    overall5food3service5ambience5

    Drove from Sydney for high tea to celebrate a 70th Birthday. Absolutely beautiful afternoon, ambience was perfect and staff brilliant especially the lovely touch of a birthday cake, totally unexpected. Only downfall are the awful scones, but despite that I will certainly be returning.

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31. OT

    OpenTable Diner

    Central Texas

    2 reviews

    vip
    2.0

    2 reviews

    Dined on 20 April 2018

    overall2food2service3ambience4

    Ordered a lemon drop martini and received a straight vodka martini after the server came back to clarify twice.

    Report
32. K

    Katherine

    1 review

    5.0

    1 review

    Dined on 8 April 2018

    overall5food5service5ambience5

    Been there twice, they never disappoint 😊 Very happy with the service and the food was amazing.

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33. MB

    MichelleB

    Canberra

    1 review

    4.0

    1 review

    Dined on 7 April 2018

    overall4food4service5ambience4

    Fantastic service, plenty of food options including gluten free! Great location to catch up with family and friends to spoil yourselves a little. Definitely recommend 😊

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34. S

    Shirley

    Canberra

    1 review

    5.0

    1 review

    Dined on 29 December 2017

    overall5food5service5ambience5

    High tea at the Hyatt is always a special treat whether it's for a special occasion or not!

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