The Promenade Café - Hyatt Hotel Canberra

4.1
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276 reviews
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$41 to $100
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Seafood
Variety and flavour is what The Promenade Café is all about; with the freshest produce transformed into a range of gourmet delights . An extensive buffet featuring the freshest seafood buffet dinner is offered Friday & Saturday eveningr along with a seasonal a la carte menu. Each dish features the best of locally sourced produce and follows the Hyatt food philosophy of offering 'Food, Thoughtfully Sourced, Carefully Served'. Our executive chef has created a menu suitable for a casual dinner for two or a gathering of business associates.
What 276 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.0
Food
4.2
Service
4.2
Ambience
3.7
Value
Noise · Moderate
79% of people would recommend it to a friend
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OT
Dined on 10 November 2019
Overall3Food5Service1Ambience5

I made a booking which was quite clear. Please put us the opposite end of the kitchen. Instead we were put right next to the kitchen. Not good enough. Also your drink service as usual was applying.

OT
Dined on 3 November 2019
Overall5Food5Service5Ambience4

Excellent service and ambiance. Food was really tasty.
Selection was broad.

OT
Dined on 2 November 2019
Overall5Food5Service5Ambience5

Fantastic quality and variety of options. Lots of gluten free options that were clearly labelled. Service was very good and a nice quiet atmosphere that suited us perfectly.
Great wine list too!

OT
Dined on 26 October 2019
Overall5Food5Service5Ambience5

This is one of our favourite places to eat in Canberra. Fresh food, great service.

OT
Dined on 25 October 2019
Overall4Food4Service4Ambience2

Lovely food but very loud acoustics so was not what I’d recommend for a romantic date night. Better suited for a catch up with friends or a birthday party.

JH
1 review
Dined on 24 October 2019
Overall3Food2Service3Ambience4

The service was quite good but very disappointed with the main course food available. Not much variety with the fried rice being bland, the satay chicken not very satay, the fish and meat didn't look very appetising.
Salads and entrée were quite nice and there was good variety with the desserts.
We had a really nice wine.
We had to adjust our numbers for the night and I did this through Open table and yet this message didn't seem to get to the Promenade Café.
It was a good night apart from this.

OT
Dined on 19 October 2019
Overall3Food3Service2Ambience2

1st time we ever left diabetic son in someone else’s care (first time out this year without kids). Seated at table for two so close to group of twenty my wife was jostled constantly by people getting up and down.
Host seated us said he’d take a drinks order and left (didn’t push my wife’s chair in. 20mins till waiter noticed, order drinks. Wine poured with bottle touching rim of glass (seriously? This IS the Hyatt right?). Food okay, not Hyatt quality. Chocolate fountain watery. Dissapointed!

OT
Dined on 16 October 2019
Overall5Food5Service5Ambience5

Overall a most enjoyable experience right through, from initial booking to departure following payment.
The atmosphere, the staff, the menu (options) and quality of the food provided all highly commendable.
Helped to make a special family celebration even more special and memorable.

OT
Dined on 13 October 2019
Overall3Food3Service3Ambience4

Very disappointed with the food. I think it might because of management change. It cost us $150 for a three persons’ buffet, but the food quality was so much lower than before. I would not go back again.

OT
Dined on 11 October 2019
Overall5Food5Service5Ambience5

Great service and food.

OT
Dined on 29 September 2019
Overall4Food4Service5Ambience3

Food was very nice except I booked for 1pm and there was limited food available by 1.30pm and 3/4 dessert was empty. I mentioned the chocolate mousse was not available and was provided with more but staff did not put any of the other dessert dishes out. I think there was piped music which made conversation very difficult. I love the Hyatt and wanted to bring a friend from interstate so was a bit disappointed but hope to go again.

OT
Dined on 28 September 2019
Overall3Food2Service4Ambience3

We went for the Seafood Buffet at $78 each. A very poor selection, mostly simply prawns and crabs boiled and on a plate. Not good value in terms of selection or presentation. Would not recommend.

OT
Dined on 28 September 2019
Overall1Food1Service1Ambience1

We came to the Hyatt Hotel & Promanade Cafe to celebrate 45 years of marriage & overcoming numerous health issues. The only feedback I can provide to you, my friends, & family is that the food was terrible & we regret staying at the hotel. I also regret the amount of money our kids spent organising this stay & wish they had sent us elsewhere. The roast lamb was serverly raw & there was a lack of meat variety on the menu. The buffet also lacked any variety & seemed poorly structured. Dissapointed

OT
Dined on 28 September 2019
Overall5Food5Service5Ambience5

Friendly and helpful staff, food was plentiful and very tasty. Not too noisy.

OT
Dined on 26 September 2019
Overall4Food4Service4Ambience4

Always happy when we have a girls night at the Hyatt, Love the food, lots to choose from. Would like to see Potato's on a Thursday night not just on Friday and Saturday nights

OT
Dined on 21 September 2019
Overall5Food5Service5Ambience5

Lovely everything!

OT
Dined on 12 September 2019
Overall5Food5Service5Ambience5

A good place to relax after the excitement of a stimulating talk in the Canberra Room. For this solo diner, the dinner buffet selection is very good and the choices of wine by the glass more than adequate. The atmosphere is extremely pleasant and the staff courteous and helpful. High tea is another experience I highly recommend as a perfect way to spend a Friday afternoon with friends.

OT
Dined on 1 September 2019
Overall4Food4Service5Ambience4

That a welcoming drink and tea and coffee were not included in the exorbitant Fathers’s Day lunch @ $85 a person was most disappointing and parsimonious.

OT
Dined on 1 September 2019
Overall2Food2Service2Ambience3

I wouldn't be dining here again as the quality of the buffet was extremely poor and relatively NOTHING for young children to eat. (We had to buy from the kids menu and the chicken sticks were that hard and dry they were inedible). Roast pork extremely fatty and the crackle rubbery. Not enough sides to go with roasts.

OT
Dined on 31 August 2019
Overall5Food5Service5Ambience5

Nice relaxing atmosphere fine food and fine service friendly staff that look after all your needs

OT
Dined on 28 August 2019
Overall4Food4Service5Ambience5

Extremely happy with service. My wife was celebrating a birthday and was certainly surprised when cake with"happy Birthday' was sung by staff and patrons

OT
Dined on 24 August 2019
Overall5Food5Service5Ambience4

Exceeded my expectations! The meal was a taste sensation and the service second to none. Could not fault the evening. Everything was perfect and cannot wait to dine there again

OT
Dined on 24 August 2019
Overall4Food4Service3Ambience4

We have been to this venue a couple of times a year for special occasions. The food selections have dropped and this time the service was a bit lacking. We ordered cocktails when we arrived and it took around 20 minutes for them to be delivered.

OT
Dined on 23 August 2019
Overall4Food4Service3Ambience4

Nice relaxed. Good food

OT
Dined on 20 August 2019
Overall4Food4Service5Ambience5

The Promenade Café is a very pleasant venue, the food is good and the service is excellent. However dining would be vastly improved if the plates for the hot dishes were warm. Good restaurants are equipped with some sort of plate-warming equipment. Cold plates make hot food cold very quickly.

OT
Dined on 18 August 2019
Overall4Food4Service5Ambience5

Good quality food, could be better for vegetarians, efficient staff and nice setting

OT
Dined on 16 August 2019
Overall3Food3Service3Ambience4

I was disappointed, it was not the Hyatt of old, it was just old! Drinks took far too long to arrive and the buffet just didn’t excite. The promenade used to be a great destination dining experience. But it is just tired now.

OT
Dined on 3 August 2019
Overall4Food4Service5Ambience5

staff were friendly and professional. They make the whole lunch experience a real pleasure.

GA
1 review
Dined on 3 August 2019
Overall5Food5Service5Ambience5

What can I say, everything was just as one would want when one goes out for a special occasion

OT
Dined on 29 July 2019
Overall3Food3Service4Ambience4

Dining at the buffet this week for a special occasion the food was definitely not value for money. The roast was dry and way undercooked. Food tags were very hard to read so did not know what the dishes were. Some of the cakes in the dessert display were very dry and the sliced melon looked old. We definitely did not get a meal worth $58 each and $30 for two glasses of house white wine is ridiculous! Plus the GST added to the bill!! Would look at a better valued meal elsewhere before returning

OT
Dined on 28 July 2019
Overall2Food2Service2Ambience4

Nothing made it special!

For a seafood buffet it was very mediocre for the cost.

Also the variety of seafood was minimalist.

The service was amateurish for a place like the Hyatt.

OT
Dined on 26 July 2019
Overall5Food5Service5Ambience4

The Hyatt is generally good to very good however it is changing. There used to be table cloths and a bit more elegance. Some small details like the cheese selection were not very good and it seems to be less exclusive and becoming "Cheap and Cheerful"

OT
Dined on 20 July 2019
Overall3Food3Service3Ambience3

A very rude staff member chased us through the hotel accusing us of not paying after I had signed the account and charged it to the room perhaps check you facts before accusing your customers of this I would not recommend this place or return to it .
Food was average for the cost .

C
Canberra / ACT
1 review
Dined on 13 July 2019
Overall3Food3Service3Ambience3

The buffet was quite expensive and the food was ok but not as good as you’d expect for the price. The service was also ok and it seemed like there weren’t enough staff on for the amount of people there. Overall ok but probably won’t go back too soon.

OT
Dined on 6 July 2019
Overall1Food1Service3Ambience3

not special, actually my husband and I were very embarrassed to bring our guest to Canberra to your establishment which we have been to over the years and slowly watched it diminish into the rubbish we were forced to endure on Saturday night.

OT
Dined on 6 July 2019
Overall5Food5Service4Ambience3

The staff made us feel welcome and the food was excellent.

OT
Dined on 12 June 2019
Overall5Food5Service5Ambience5

Started with cocktails at Griffin's: Friendly and accomodating barman made great effort to create lamington cocktail for my wife, which got a "beautiful" rating from her. Excellent service.

Then dinner at the Promenade Cafe: Superb service, very cosy booth and the most helpful waitress and chef I have encountered. Two excellent meals, wonderful wine and very reasonable price for the quality.

Finished at The Tea Lounge: Excellent service, delicious cake and coffee in relaxed surrounds.

OT
Dined on 11 May 2019
Overall5Food5Service5Ambience5

Staff are very helpful, always with a smile .

OT
Dined on 4 May 2019
Overall5Food5Service5Ambience3

Great food and service. Went on the seafood night, but only one hot seafood dish offered. Harissa Ling. Would have liked some chowder, hot salmon or seafood mornay dish. Still, beautiful oysters snd prawns.

OT
Dined on 13 April 2019
Overall2Food2Service4Ambience4

Food very poor! Value for money nil!!
Would never eat there again.