The Promenade Café - Hyatt Hotel Canberra

3.9
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290 reviews
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$41 to $100
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Seafood
Variety and flavour is what The Promenade Café is all about; with the freshest produce transformed into a range of gourmet delights . An extensive buffet featuring the freshest seafood buffet dinner is offered Friday & Saturday eveningr along with a seasonal a la carte menu. Each dish features the best of locally sourced produce and follows the Hyatt food philosophy of offering 'Food, Thoughtfully Sourced, Carefully Served'. Our executive chef has created a menu suitable for a casual dinner for two or a gathering of business associates.
What 290 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.9based on recent ratings
3.9
Food
4.1
Service
4.1
Ambience
3.6
Value
Noise · Moderate
75% of people would recommend it to a friend
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OT
OpenTable Diner
Dined on 23 January 2020
Overall4Food5Service4Ambience4

always reliable

OT
OpenTable Diner
Dined on 17 January 2020
Overall2Food1Service5Ambience4

Have had previous enjoyable dining experiences at the seafood buffet, but last night both my partner and I were violently ill from the food. My partner was sick in the bathroom before we had finished our desert and myself when I returned home.

OT
OpenTable Diner
Dined on 11 January 2020
Overall4Food4Service4Ambience5

Overall, a very good experience.

OT
OpenTable Diner
Dined on 8 January 2020
Overall3Food2Service4Ambience3

poor and slightly dry and old food

MT
MaureenT
1 review
Dined on 5 January 2020
Overall4Food5Service4Ambience4

Have been dining at the Promenade for special occasions for almost as long as the café has been in existence, many years. The food and service has always been first rate.

OT
OpenTable Diner
Dined on 5 January 2020
Overall4Food3Service5Ambience5

I have been there 4 times now and the Sunday buffet hasn’t changed at all. Still have the same tortellini and similar other main courses as well as the dessert bar. It would be lovely to see different food.

OT
OpenTable Diner
Dined on 23 December 2019
Overall5Food5Service5Ambience5

Excellent service and buffet food was good.

OT
OpenTable Diner
Dined on 21 December 2019
Overall5Food5Service5Ambience5

Excellent...always is

OT
OpenTable Diner
Dined on 21 December 2019
Overall3Food3Service3Ambience2

We had dinner here a few years ago and restaurant seemed to have dropped in standard significantly.

OT
OpenTable Diner
Dined on 14 December 2019
Overall5Food5Service5Ambience5

Brilliant place to have a meal.
Thank you Stuart for looking after us so well !!!

OT
OpenTable Diner
Dined on 7 December 2019
Overall4Food5Service4Ambience4

The Promenade cafe is consistently very good. We went for the seafood buffet which has salmon, octopus, prawns, mussels and oysters. Mussels were slightly disappointing (but it might be that the cooks are using less salt, which is a good thing, I suppose). Main buffet is excellent and the dessert buffet is stunning.

OT
OpenTable Diner
Dined on 4 December 2019
Overall4Food4Service5Ambience4

* Lovely venue - first time with the children
* A good selection of food - attempting to get the children to try a variety of new foods and tastes.
* Excellent service.

OT
OpenTable Diner
Dined on 1 December 2019
Overall4Food4Service3Ambience4

We've been to the Promenade many times. The food and setting are always great. On this occasion Stuart was fantastic - he was attentive, humorous, friendly. Unfortunately, the woman who 'greeted' us was rude, with no smile or 'hello'; instead telling me she'd 'phoned many times'. I had no record on my phone of the first call she mentioned; the other 2 were 10 minutes apart on the morning of the booking - I'd called back to confirm. A disappointing start to an otherwise lovely lunch.

AL
AlecL
1 review
Dined on 21 November 2019
Overall5Food4Service4Ambience5

Good food, excellent service in a very pleasant environment

OT
OpenTable Diner
Dined on 10 November 2019
Overall3Food5Service1Ambience5

I made a booking which was quite clear. Please put us the opposite end of the kitchen. Instead we were put right next to the kitchen. Not good enough. Also your drink service as usual was applying.

OT
OpenTable Diner
Dined on 3 November 2019
Overall5Food5Service5Ambience4

Excellent service and ambiance. Food was really tasty.
Selection was broad.

OT
OpenTable Diner
Dined on 2 November 2019
Overall5Food5Service5Ambience5

Fantastic quality and variety of options. Lots of gluten free options that were clearly labelled. Service was very good and a nice quiet atmosphere that suited us perfectly.
Great wine list too!

OT
OpenTable Diner
Dined on 26 October 2019
Overall5Food5Service5Ambience5

This is one of our favourite places to eat in Canberra. Fresh food, great service.

OT
OpenTable Diner
Dined on 25 October 2019
Overall4Food4Service4Ambience2

Lovely food but very loud acoustics so was not what I’d recommend for a romantic date night. Better suited for a catch up with friends or a birthday party.

JH
JayneH
1 review
Dined on 24 October 2019
Overall3Food2Service3Ambience4

The service was quite good but very disappointed with the main course food available. Not much variety with the fried rice being bland, the satay chicken not very satay, the fish and meat didn't look very appetising.
Salads and entrée were quite nice and there was good variety with the desserts.
We had a really nice wine.
We had to adjust our numbers for the night and I did this through Open table and yet this message didn't seem to get to the Promenade Café.
It was a good night apart from this.

OT
OpenTable Diner
Dined on 19 October 2019
Overall3Food3Service2Ambience2

1st time we ever left diabetic son in someone else’s care (first time out this year without kids). Seated at table for two so close to group of twenty my wife was jostled constantly by people getting up and down.
Host seated us said he’d take a drinks order and left (didn’t push my wife’s chair in. 20mins till waiter noticed, order drinks. Wine poured with bottle touching rim of glass (seriously? This IS the Hyatt right?). Food okay, not Hyatt quality. Chocolate fountain watery. Dissapointed!

OT
OpenTable Diner
Dined on 16 October 2019
Overall5Food5Service5Ambience5

Overall a most enjoyable experience right through, from initial booking to departure following payment.
The atmosphere, the staff, the menu (options) and quality of the food provided all highly commendable.
Helped to make a special family celebration even more special and memorable.

OT
OpenTable Diner
Dined on 13 October 2019
Overall3Food3Service3Ambience4

Very disappointed with the food. I think it might because of management change. It cost us $150 for a three persons’ buffet, but the food quality was so much lower than before. I would not go back again.

OT
OpenTable Diner
Dined on 11 October 2019
Overall5Food5Service5Ambience5

Great service and food.

OT
OpenTable Diner
Dined on 29 September 2019
Overall4Food4Service5Ambience3

Food was very nice except I booked for 1pm and there was limited food available by 1.30pm and 3/4 dessert was empty. I mentioned the chocolate mousse was not available and was provided with more but staff did not put any of the other dessert dishes out. I think there was piped music which made conversation very difficult. I love the Hyatt and wanted to bring a friend from interstate so was a bit disappointed but hope to go again.

OT
OpenTable Diner
Dined on 28 September 2019
Overall3Food2Service4Ambience3

We went for the Seafood Buffet at $78 each. A very poor selection, mostly simply prawns and crabs boiled and on a plate. Not good value in terms of selection or presentation. Would not recommend.

OT
OpenTable Diner
Dined on 28 September 2019
Overall1Food1Service1Ambience1

We came to the Hyatt Hotel & Promanade Cafe to celebrate 45 years of marriage & overcoming numerous health issues. The only feedback I can provide to you, my friends, & family is that the food was terrible & we regret staying at the hotel. I also regret the amount of money our kids spent organising this stay & wish they had sent us elsewhere. The roast lamb was serverly raw & there was a lack of meat variety on the menu. The buffet also lacked any variety & seemed poorly structured. Dissapointed

OT
OpenTable Diner
Dined on 28 September 2019
Overall5Food5Service5Ambience5

Friendly and helpful staff, food was plentiful and very tasty. Not too noisy.

OT
OpenTable Diner
Dined on 26 September 2019
Overall4Food4Service4Ambience4

Always happy when we have a girls night at the Hyatt, Love the food, lots to choose from. Would like to see Potato's on a Thursday night not just on Friday and Saturday nights

OT
OpenTable Diner
Dined on 21 September 2019
Overall5Food5Service5Ambience5

Lovely everything!

OT
OpenTable Diner
Dined on 12 September 2019
Overall5Food5Service5Ambience5

A good place to relax after the excitement of a stimulating talk in the Canberra Room. For this solo diner, the dinner buffet selection is very good and the choices of wine by the glass more than adequate. The atmosphere is extremely pleasant and the staff courteous and helpful. High tea is another experience I highly recommend as a perfect way to spend a Friday afternoon with friends.

OT
OpenTable Diner
Dined on 1 September 2019
Overall4Food4Service5Ambience4

That a welcoming drink and tea and coffee were not included in the exorbitant Fathers’s Day lunch @ $85 a person was most disappointing and parsimonious.

OT
OpenTable Diner
Dined on 1 September 2019
Overall2Food2Service2Ambience3

I wouldn't be dining here again as the quality of the buffet was extremely poor and relatively NOTHING for young children to eat. (We had to buy from the kids menu and the chicken sticks were that hard and dry they were inedible). Roast pork extremely fatty and the crackle rubbery. Not enough sides to go with roasts.

OT
OpenTable Diner
Dined on 31 August 2019
Overall5Food5Service5Ambience5

Nice relaxing atmosphere fine food and fine service friendly staff that look after all your needs

OT
OpenTable Diner
Dined on 28 August 2019
Overall4Food4Service5Ambience5

Extremely happy with service. My wife was celebrating a birthday and was certainly surprised when cake with"happy Birthday' was sung by staff and patrons

OT
OpenTable Diner
Dined on 24 August 2019
Overall5Food5Service5Ambience4

Exceeded my expectations! The meal was a taste sensation and the service second to none. Could not fault the evening. Everything was perfect and cannot wait to dine there again

OT
OpenTable Diner
Dined on 24 August 2019
Overall4Food4Service3Ambience4

We have been to this venue a couple of times a year for special occasions. The food selections have dropped and this time the service was a bit lacking. We ordered cocktails when we arrived and it took around 20 minutes for them to be delivered.

OT
OpenTable Diner
Dined on 23 August 2019
Overall4Food4Service3Ambience4

Nice relaxed. Good food

OT
OpenTable Diner
Dined on 20 August 2019
Overall4Food4Service5Ambience5

The Promenade Café is a very pleasant venue, the food is good and the service is excellent. However dining would be vastly improved if the plates for the hot dishes were warm. Good restaurants are equipped with some sort of plate-warming equipment. Cold plates make hot food cold very quickly.

OT
OpenTable Diner
Dined on 18 August 2019
Overall4Food4Service5Ambience5

Good quality food, could be better for vegetarians, efficient staff and nice setting

FAQs

The Promenade Café - Hyatt Hotel Canberra is rated 3.9 stars by 290 OpenTable diners.

You can book this restaurant by choosing the date, time and party size.