The Melting Pot - Edmonton

4.3
icon/ic_reviewCreated with Sketch.
2111 reviews
icon/ic_price_rangeCreated with Sketch.
CAN$31 to CAN$50
icon/ic_cuisineCreated with Sketch.
Fondue
The Melting Pot of Edmonton offers an experience like no other in Canada. As the first franchise location to open in Canada, we are proud to bring gourmet fondue to the Alberta province since 2010. From savory cheeses to creamy chocolates, award-winning wines to signature cocktails, our menu is full of items you didn’t know you were craving. Take a seat in one of our cozy booths in the main dining room, in our secluded and intimate Lovers’ Lane, or in our warm, welcoming bar area. No matter where you sit or how many courses you indulge in, you’ll make new, genuine connections and memories last a lifetime.
What 2111 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.5
Food
4.2
Service
4.3
Ambience
3.9
Value
Noise · Moderate
87% of people would recommend it to a friend
Sort by
Filters
OT
1 review
Dined 4 days ago
Overall4Food5Service5Ambience3

I was a bit surprised to see that the floor was so dirty, especially given the cost of dining at this place. They were also out of lobster and low on potatoes so we were only served 1.5 potatoes and could not request more.

The Melting Pot - Edmonton
Responded 21 hours ago

Hello, I am sorry to hear that we did not meet your dining expectations. I would love to discuss it with you. If you wish, please email me back with a phone number where you can be reached, and I will be in touch shortly. Regards, Kristin Voss Relations Manager

Report
SR
Edmonton
1 review
Dined 4 days ago
Overall4Food4Service4Ambience3

Daughters birthday

OT
Edmonton
1 review
Dined 4 days ago
Overall5Food5Service5Ambience5

The kids enjoyed the cheese and chocolate fondue, it was fun! It’s our first time dining here and they explained everything about the menu. I even received 2 complimentary dessert with a candle because it was my birthday. It was a fun experience!

The Melting Pot - Edmonton
Responded 21 hours ago

I am so glad to hear you enjoyed yourselves.... see you again soon! Cheers, Kristin

Report
OT
Las Vegas
3 reviews
Dined 5 days ago
Overall5Food5Service5Ambience5

Out server Nathan was very comical and provide great service for it being only his 4 shift.

K
1 review
Dined 6 days ago
Overall4Food5Service2Ambience3

We come to the melting pot all the time for special occasions it’s one of our favourite spots. This time around the food was amazing as always but service was disappointing as our server was clearly overwhelmed and not as excellent as our severs usually are. We also had a coupon for 6 free signature dipped strawberries which is why we made the reso. We put it in the special instructions and called the day before to confirm yet when we arrive they were out of the strawberries.. very disappointing. Hopefully our next experience will be better..

The Melting Pot - Edmonton
Responded 21 hours ago

Katie, I am sorry to hear that we did not meet your dining expectations. I would love to discuss it with you. If you wish, please email me back with a phone number where you can be reached, and I will be in touch shortly. Regards, Kristin Voss Relations Manager

Report
OT
1 review
Dined on 19 February 2020
Overall5Food5Service5Ambience5

Very well service!

OT
Edmonton
2 reviews
Dined on 16 February 2020
Overall1Food2Service1Ambience5

We come here a lot, it is my favourite place to eat. But lately every time we go it gets worse and worse each time. It is mainly because of the service. The service was absolutely terrible this last time we went. It is expensive to go here and we expect good service and a good experience. We do not want to be rushed or have everything take forever to get to us. We also don’t really need to have our servers co-worker randomly tell us how busy our server is with “15 tables” when there was not many people in there.... I think he said it to us while he was clearly our plates because he could tell we were upset with the server. He kept forgetting a lot of things too. I get people make mistakes and that’s fine but it gets to a point where you’re like okay... you e messed up a lot. Also, every time we come you are out of something for dessert. This time it was strawberries, like how.... and spongecake literally every time which is my favourite. I don’t think blaming it on Valentine’s Day looks good. If you know you’ll be busy that weekend you should probably have enough stuff, especially the popular stuff prepared. The food was good though. But I can say we will not be coming back anytime soon, not worth it when we keep getting worse and worse service. It was very disappointing.

The Melting Pot - Edmonton
Responded 21 hours ago

Hello, I am sorry to hear that we did not meet your dining expectations. I would love to discuss it with you. If you wish, please email me back with a phone number where you can be reached, and I will be in touch shortly. Regards, Kristin Voss Relations Manager

Report
KA
Edmonton
1 review
Dined on 16 February 2020
Overall5Food5Service4Ambience5

We came for our 10th anniversary this past weekend, and we had a fantastic meal! The server seemed a bit rushed at times, but that may have been due to the rush of Valentines weekend. Overall, it was excellent- one of our favourite places to go for special occasions!

OT
Edmonton
2 reviews
Dined on 16 February 2020
Overall5Food5Service5Ambience5

Family day weekend, took the kids and my auntie who had never been. It’s always a wonderful experience and always such great service and delicious food!

The Melting Pot - Edmonton
Responded 21 hours ago

Thank you very much for the great review! I will be sure to let Leandro know of your comments. Cheers, Kristin Voss Relations Manager

Report
a
Edmonton
2 reviews
Dined on 16 February 2020
Overall4Food5Service4Ambience4

The seats we were brought to were tucked away and a little hidden but the booth was kind of uncomfortable. The service was okay overall, but I found it a little slow and since we were tucked away, it was rare that someone would walk by and even harder to get the attention of someone. They would check by every once and a while. Once served, they did check more frequently to see if we needed anything else. But we found that the waiting between the cheese and chocolate was somewhat lengthy. I've been here a few times now, and will continue to come back.

The Melting Pot - Edmonton
Responded 21 hours ago

Hello, I am sorry to hear that we did not meet your dining expectations. I would love to discuss it with you. If you wish, please email me back with a phone number where you can be reached, and I will be in touch shortly. Regards, Kristin Voss Relations Manager

Report
D
Edmonton
7 reviews
Dined on 15 February 2020
Overall5Food5Service5Ambience5

Great food and, if possible, even better service. A tad bit pricey but definitely worth it for a Valentine's day experience

SK
Edmonton
1 review
Dined on 15 February 2020
Overall4Food4Service3Ambience4

No service for first 15 minutes then they seemed to want to rush us the rest of the way. Let me finish my first course before you bring me my second course. Other than that it was good.

OT
1 review
Dined on 14 February 2020
Overall3Food4Service2Ambience3

Valentine’s Day dinner. The restaurant was busy, so the service was lacking compared to previous experiences at The Melting Pot.

M
Edmonton
5 reviews
Dined on 12 February 2020
Overall3Food4Service3Ambience3

they first seated us in the lounge. Asked if we could be in the dining room as they were a few noisy drunks at the bar. We were having a early Birthday Valentines for my wife. Service was slow compared to other times we have eaten here. Had to ask for drinks, extra condiments.
No straws, I get saving the environment, lots of restaurants are using paper straws now.
My wife has sensitive teeth. Yes you can get your drink without ice, however a nice cold drink is more refreshing.
Don't know if they ran out of pork as we only had 2 tiny pieces. However it seemed like we had more steak pieces so that made up for it.
We will come again, as we do enjoy the fondue experience.

The Melting Pot - Edmonton
Responded on 19 February 2020

I am sorry to hear that we did not meet your dining expectations. I would love the opportunity to discuss it. If you wish, please email me back with a phone number where you can be reached, and I will be in touch shortly. Regards, Kristin Voss Relations Manager

Report
OT
1 review
Dined on 8 February 2020
Overall4Food5Service3Ambience4

It’s was very nice, waiter wasn’t that attentive, but still good experience

a
Edmonton
2 reviews
Dined on 8 February 2020
Overall2Food4Service1Ambience3

Service has been poor the last 2 times I have visited, I feel like for the amount of time and money you spend to go here it is not worth it. It's too bad because the food is always great, but there was a point this evening where we sat for a half hour with our food beside us on a serving tray (dropped off by another member of the staff, not our server) before the server came to put it on our table .... I also waited almost an hour for a drink refill.

The Melting Pot - Edmonton
Responded on 12 February 2020

Alysia, I am sorry to hear about your recent experience. I would like the opportunity to discuss it with you. If you wish, please email me back with a phone number where you can be reached, and I will be in touch shortly. Regards, Kristin Voss Relations Manager

Report
MO
Edmonton
2 reviews
Dined on 2 February 2020
Overall5Food5Service5Ambience5

It’s a really nice ambiance and great tasting food

YY
Edmonton
28 reviews
Dined on 31 January 2020
Overall4Food4Service4Ambience3

I am a big fan of Fondue but this is a very pricey option. I do not mind paying more for unique experiences but this came with a large cost. Expect to drop 50$ each plus drinks. Then tip, etc.

OT
Edmonton
1 review
Dined on 31 January 2020
Overall1Food3Service1Ambience2

Service was terrible!!! Will never be back

The Melting Pot - Edmonton
Responded on 12 February 2020

I am sorry to hear about your recent experience. I would like the opportunity to discuss it with you. If you wish, please email me back with a phone number where you can be reached, and I will be in touch shortly. Regards, Kristin Voss Relations Manager

Report
MH
Vancouver
1 review
Dined on 31 January 2020
Overall5Food5Service5Ambience5

Service was great from the start food was excellent we were there to celebrate wife’s birthday

OT
1 review
Dined on 31 January 2020
Overall3Food5Service2Ambience4

The server was never around because we were the only table in that area. We waited forever in between courses for our next dish and then couldn’t find her if we needed extra dippers. Very disappointing as I love this place and usually have such great service. I tipped 18% only because I didn’t want the kitchen staff to suffer as the food was amazing as always.

The Melting Pot - Edmonton
Responded on 4 February 2020

I am sorry to hear that we did not meet your dining expectations. I would like the opportunity to discuss it. If you wish, please email me back with a phone number where you can be reached and I will be in touch shortly. Regards, Kristin Voss Relations Manager

Report
OT
Edmonton
1 review
Dined on 26 January 2020
Overall5Food5Service5Ambience5

We had a great time!!

JK
Edmonton
2 reviews
Dined on 26 January 2020
Overall5Food5Service5Ambience5

My son & I were there for the Wizards with wands: Kids day out event. Our server (Amy I think) was wonderful & the food was delicious!

The Melting Pot - Edmonton
Responded on 4 February 2020

I am so happy to hear you both had a great time! Cheers, Kristin

Report
OT
1 review
Dined on 24 January 2020
Overall4Food4Service4Ambience5

Experience was good - hostess at front desk was a bit rude.

OT
Calgary
2 reviews
Dined on 20 January 2020
Overall5Food4Service4Ambience3

Great service and great food, very professional and friendly staff !

The Melting Pot - Edmonton
Responded on 22 January 2020

Thank you very much for the positive feedback! We look forward to serving you again soon. Cheers, Kristin Voss Relations Manager

Report
L
Edmonton
1 review
Dined on 18 January 2020
Overall3Food4Service5Ambience3

Went with my husband and daughter and thought we would enjoy the experience and we did for the most part, but a few things turned us off. First off, we were put right by the window and it was freezing, by the end of the evening my husband couldn't feel his toes and he was wearing boots. There was ice melting somewhere above us and we kept feeling water dropping on us. There was a table full of drunk women who were very loud and obnoxious and no one tried to get them to quiet down. Seasoning was a bit off and something in our food made both myself and my husband sick that night. Our waiter was awesome and the experience was good, but for the price we paid for the amount of food we got it's not something we're likely to do again.

The Melting Pot - Edmonton
Responded on 22 January 2020

Lucy, I am sorry to hear that we did not meet your dining expectations. I would love the opportunity to discuss it with you. If you would like, please email me back with a phone number where you can be reached, and I will be in touch shortly. Regards, Kristin Voss Relations Manager

Report
OT
Edmonton
2 reviews
Dined on 18 January 2020
Overall4Food5Service4Ambience5

The food was amazing as always and service was great. We’ve eaten at the Melting Pot numerous times before but this time the whole experience felt rushed. We had two food courses literally show up at the same time. Then we had no more than finished those and the next one was on the table. Not the experience we’ve had in the past, it felt like we were being rushed to eat and get out the door which affected our overall experience.
Someone at a booth close to ours also insisted on setting their timer which went off every 1.5-2 mins during their entire meat course so that also was not terribly courteous or respectful given the private atmosphere of the restaurant.
We still love the melting pot just not our best experience to date.

The Melting Pot - Edmonton
Responded on 22 January 2020

Hello, I am sorry that there were a few events that did not make your evening enjoyable. I would love to discuss it with you. If you wish, please email me back with a phone number where you can be reached, and I will be in touch shortly. Regards, Kristin Voss Relations Manager

Report
OT
1 review
Dined on 18 January 2020
Overall2Food4Service1Ambience5

We were at the Melting Pot for my fiancé’s birthday dinner (2 of us dining) and felt the service was very poor. Between our main course and dessert we waited 25 minutes + to see our waiter. We got up from the table to look for him and could not find him. We ended up missing our dessert due to the time constraint. Luckily we were given a chocolate card to go back. We felt that we wouldn’t be going back with friends and family again for a special occasion as much as we love the ambience and food.

The Melting Pot - Edmonton
Responded on 22 January 2020

I am sorry to hear that we did not meet your dining expectations. I would love the opportunity to discuss it with you. If you would like, please email me back with a phone number where you can be reached, and I will be in touch shortly. Regards, Kristin Voss Relations Manager

Report
OT
Edmonton
1 review
Dined on 17 January 2020
Overall5Food5Service5Ambience5

Delicious food and experience. Bit more rushed than it used to be. Our entree came out when we were still eating our starters.

OT
Edmonton
1 review
Dined on 17 January 2020
Overall5Food5Service5Ambience5

We appreciated the privacy and thought the food was fresh and tasty.

OT
Las Vegas
6 reviews
Dined on 13 January 2020
Overall5Food5Service5Ambience5

Yet again a awesome meal!! Great service, food was fantastic and relaxing meal.

OT
Edmonton
1 review
Dined on 12 January 2020
Overall4Food5Service5Ambience4

Nice cozy atmosphere

t
Edmonton
7 reviews
Dined on 12 January 2020
Overall5Food5Service5Ambience5

Yet another great dining experience. Have had some minor issues with slow serving time the last few visits that I've had, but not this time!

The Melting Pot - Edmonton
Responded on 22 January 2020

I am so happy to hear your evening was great! See you soon, Kristin Voss Relations Manager

Report
T
Edmonton
5 reviews
Dined on 10 January 2020
Overall5Food5Service5Ambience4

Once again the Melting Pot didn’t disappoint. The service was excellent (staff are all very funny and engaging with the guests), and the food was delicious as always.

The only draw back is that it gets a bit loud in the restaurant, making it hard to hear both the guests at the table your with and the staff.

Other than that though the whole evening is an experience and I will definitely be back!

The Melting Pot - Edmonton
Responded on 14 January 2020

Trish, Thank you very much for the positive feedback. We look forward to serving you again. Cheers, Kristin Voss Relations Manager

Report
OT
Calgary
1 review
Dined on 5 January 2020
Overall5Food5Service5Ambience5

It was a very good experience! The staff was very nice and the food was delicious! Good for a date!

JE
Edmonton
1 review
Dined on 5 January 2020
Overall4Food4Service3Ambience2

It was my birthday dinner, having a gluten free option is amazing. The server was knowledgeable about which items were gluten free and having a bread option is amazing.

OT
Calgary
5 reviews
Dined on 4 January 2020
Overall4Food4Service4Ambience4

Great overall experience with good food. Our first time at this restaurant so we tried the classics and were not disappointed. Protein portions were good, knowing you’re paying for the experience too. My favorite was the lobster. I would like to see bigger tables -the small booths for four are crowded with all the dishes needed for the fondue.

The Melting Pot - Edmonton
Responded on 8 January 2020

I am so happy to hear you enjoyed your first visit.... see you again soon! Cheers, Kristin

Report
P
Edmonton
11 reviews
Dined on 4 January 2020
Overall5Food5Service5Ambience5

Our server was excellent. The food is always consistently great. A fun place for a big group where people can share food. Most of us had the 4 course meal and were very satisfied.

The Melting Pot - Edmonton
Responded on 8 January 2020

Pamela, Thank you for the great feedback on Mo. He is a great part of our team! I am glad you had a great night. Cheers, Kristin Voss Relations Manager

Report
JB
Las Vegas
8 reviews
Dined on 2 January 2020
Overall4Food4Service4Ambience3

Was a good experience, I was disappointed i had arranged for a special birthday package online for my wife's birthday but they called 3 hours before the reservation and told me they ran out of helium so they could not supply the package. I was offered a different one but did not want that one. After all of that they didn't even acknowledge her special day at all. We had a few other small service issues but they were addressed and looked after immediately. The restaurant has a nice ambiance but it is VERY dark in there, I found it touch to read menus, and search for lost items in the fondue pot without using the flashlight from my cell phone. Prices were average, our bill was higher then anticipated as we were not fully explicated the "combos" and extra cost add ons to it. We would visit again but hope they would heed the darkness issue.

The Melting Pot - Edmonton
Responded on 8 January 2020

Hello Jeff, I am sorry to hear some of your experience was not what you expected. I would love to chat about it. If you wish, please email me back with a phone number where you can be reached and I will be in touch shortly. Regards, Kristin Voss Relations Manager

Report
OT
Toronto
1 review
Dined on 2 January 2020
Overall5Food5Service4Ambience5

Everything was great. Service was a tad slow for water refills and for refills on the sauces/veggies.