The Grounds of Alexandria Cafe
- Surfaces sanitised between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitised menu provided
- Limited number of seated diners
- Extra space between tables
- Sick staff prohibited in the workplace
The service was appalling. The childrens menu was limited. The only milkshake my niece could have was a nutella milkshake. When my sister asked if it was possible for them to make a vanilla milkshake she was told no. The manager was argumentative, arrogant, rude and offensive. Will never return, will never recommend. We went to visit for my nieces 7th birthday for something special. She left in tears on her birthday.
Great ambience, friendly staff, food and drinks were good. We ordered the steak sandwich and it was lovely, definitely not something you could pick up and eat with your fingers, though.
Salads were delicious & nourishing. Blue lemonade was a highlight with the children. Children menu was great too
Loved it! Would highly recommend this to expats, tourists as well as locals to definitely experience The Grounds atleast once in their lifetime! My husband and I went there on a date yesterday during the 'Cinderella on the Grounds' expo. Just exquisite, we loved the attention to details
Took 45 minuets for someone to come and take my oder, i had a child who was hungry and thirsty so it would of been nice to at least have drinks ordered not long after we sat down.
It seemed very under staffed and not the best communication
Table was too dirty and sticky. When making a booking, asked for the table arrangement 3+3 with high chairs but was not arranged so. Hard to talk to waitstaff as they are too busy to do give enough attention to customers.
Nice food though.
Nice tasting food. Very well presented food. Full bellys, substantial meal size.
Pretty place to dine.
Never fails to impress. Food on pointe even though they were crazy busy. Only way to order is through the app which is a little distracting.
Excellent value and extremely beautiful and sensational!
Sold out of food, limited available.
Waited for drinks for over 30mins.
Disappointed with the menu, there was no steak sandwich available for lunch, didn't really feel like a hamburger substitute. There was nothing else to attract my taste.
Excellent service well priced very enjoyable and the grounds looked amazing
I have been to the Grounds before . This time it was way too loud. We had a hamburger each which was “just”. Bun too greasy but it was edible . The ladies toilets were awful. Large Stain in sink and cubicles smelled awful. They are in need of an upgrade
Loved the theme and everything but found it was still to packed to actually have a good look at the current theme - Cinderella
Thank you for taking the time to review The Grounds of Alexandria. We are glad to hear that you enjoyed your experience with us. We would recommend visiting the installation during the week when we are slightly quieter in the laneways, Sunday is our busiest day. We hope to see you back again soon.
It was quite crowded - no social distancing. It took awhile to get an attention from staff.
Was a wonderful experience coming to the grounds and being a Cinderella fan, they did it justice and it was a marvellous experience to witness my little girls face beam with joy.
The pumpkin carriage was a great addition, queues were managed well and I definitely will be taking my family back there at night 😊
Thank you for your lovely review of your recent experience. We are pleased to hear that you enjoyed the Cinderella installation and you'll be back to see it again soon :)
Unfortunately the ordering was quite annoying, the whole online service took ages due to poor coverage.
It was very sticky and bad air inside as we were placed in front of the kitchen, very noisy.
Didn’t enjoy my stay that much this time
Tanja, I'm sorry to hear that your experience wasn't great over the weekend. I have emailed you directly in case you would like to discuss this further. Kind regards
Absolute chaos, waited in the queue to be seated for our pre-booked breakfast table, was then directed to a second queue for seating and left standing there for at least 15 minutes. We placed our order and paid on the app, then we waited almost an hour for our food. Despite multiple staff wandering around, nobody seemed that interested in checking on anything and when I finally got someone to go and look, out came our food... stone cold. Who knows how long it had been sitting there. Not a word of apology from staff, and not prepared to wait any more, we ate what we could, and even if it had been warm it wouldn't be anything to rave about. Once a great venue, now an overpriced shambolic experience with deafening noise levels. AVOID!
Beautiful venue but unfortunately very poor service.
The waitress ignored my request numerous times which was very frustrating. There was another rude lady (I'm guessing the head of service) constantly yelling!
Food was good, service wasn't great!
Table was under a speaker and under a dripping gutter. Table was chipped. Fans and music were very noisy. Luckily we were able to move. Food was good.
Food was amazing great choice on menu service was good the whole place was incredible would definitely recommend it to everyone
Thank you for such a lovely review of your experience at The Grounds of Alexandria, we're glad you love the place as much as we do. We hope to see you again soon :)
Waited on my order for more than 40 mins, went up twice to talk to the manager, on the second try she gave me a refund of my meal and the meal for free. I guess it could be considered as a perk of having to wait for so long. Will think again before going back there for dinning
We wanted to pay with cash so we were told we would have to order directly from staff. That would be ok if anyone approached us to take our order?? Had to ask several times if we could order
Had to ask for salt and pepper
Had to ask to order drinks
When we ordered desert we had to ask for cutlery then ask again for napkins
Every time we needed something we had to try and get some one’s attention and ask
It was very disappointing service from such an amazing venue
There was PLENTY of staff ... they just were not al all aware of providing service
Love this place to visit and eat. it's so beautiful.
Joanne, thank you for taking the time out to review The Grounds of Alexandria. We appreciate all feedback from our customers. We look forward to seeing you again :)
Wonderful service and lovely atmosphere. Would definitely be coming back.
Nice plce the service is excellent perfect for groups
The ambience and the whole setup of The Grounds of Alexandria is just magical! It is their major attraction and makes people qeue for photo ops; every corner is simply instagram-worthy. The food and the coffee is something that we did enjoy.
Burger was great! Chips were so soft on the inside and crunchy on the outside!
We got our food before our drinks which took over 35 minutes, and it was a hot day 41deg - besides tat the food was delicious.
I’ve been to the grounds numerous times honestly the crapiest time, the waiter that greeted us no smiling or friendly face very dry, not flexible just didn’t enjoy, we were a group of 10
Birthday brekkie celebration for our daughter Emily.
Hi Michelle, Thank you for your awesome review. See you next time, and Happy Birthday Emily! The Grounds Team
The Grounds is an amazing venue. The food was beautiful and the kids had the best time
Hi Jade, Thanks so much for your kind words! See you next time. The Grounds Team
The atmosphere was great, service was efficient and quick.
Very friendly and personally staff, food was delicious. First time there and will definitely be coming back!
Hi Michelle, Thank you for your amazing review. We're delighted you enjoyed your first time! Looking forward to welcoming you back again soon. The Grounds Team
Beautiful food, great atmosphere and prompt service.
Hi Kylie, Thank you for the awesome 5 star review! The Grounds Team
We had a table of 6, each meal was outstanding. Beautifully presented, quality plus and taste was perfect.
Great place. Food a bit expensive but thoroughly enjoyed it
Our food was great. The service faultless. Our waitress in particular was excellent.
Excellent food with a variety to choose from the menu.
Excellent waiter service.
The dessert was to die for. Yummy
The Grounds of Alexandria Cafe offers takeaway which you can order by calling the restaurant at (02) 9699 2225.
The Grounds of Alexandria Cafe is rated 4.2 stars by 781 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.