The Grounds of Alexandria Cafe
Excellent venue! Love the food & decoration of the place!
booked a table but sitting there for over 10 minutes and no one served us until I called the staff twice and finally got a menu and bottle of tap water... overall food is fair but too busy to provide customers with decent service...
Food amazing, staff friendly and fast service. The grounds are interesting but not a lot for the kids to do so bring colouring or something to keep them occupied
It was a Wonderful Experience. My Family was highly impressed with the ambience and Breakie was wonderful
Wonderful experience, cafe vibrant and friendly and great service and food. I think the whole surrounding area gives this place something very special. My grandchildren loved the Frozen theme and it was perfect for all ages. The trees around the area, both real and not, really set the mood, with plenty of opportunities for fantastic colourful photos . A definite for many return visits.
A fantastic setting where you can get lost in time. The service was fast at the start and allowed us to enjoy the scrumptious meal quickly. The Grounds Burger was one of the best I’ve had in a long time and the cake display was delectable. Take your mum. Take a friend or take the family. There’s something for everyone.
Made a booking but no table ready amd was moved 3 times and ended up on the high tables and chairs sharing with others. Food was just okay - cold and felt like the salads we had were half portion. Have eaten there many times and it’s been good but this experience was disappointing.
Not quite as good as usual. I don't like kale mixed through my meal. If it must be on a meal ( and I would beg to differ) it is best put to the side so it can be easily discarded.
We were asked to leave before one member of the group had finished her meal. Admittedly, she was a little late in arriving but we would have liked to have ordered coffee and cake but weren't able to. This caused us to go elsewhere for that.
Also, people were smoking on the street outside the screen and the smell was wafting in which spoils the ambience and the taste of the meal.
Food was served quickly once we ordered.
I love The Grounds of Alexandria. Haven’t had a bad meal yet and the service is always outstanding considering how busy it always is. Only problem is the lack of parking but apart from that it’s one of my favourite places!!!
Always interesting options but the juice and kids milkshakes were boring. Service is hit and miss
I get that this is a good business. There are some great things about it.
1. Parking - excellent that parking is provided
2. Concept - fantastic
3. Online booking - great.
4. Service - good
5. Food - pretty good with some nice, different style cakes and pastries available. Otherwise, same, same as the next café.
6. Table size - two small for four people with tea/coffee and food. Asked for a bigger table and they moved us to another location - but not a bigger table.
7. I know they are busy, but it was hot where they placed us first, fortunately when hey moved us to another table, it wasn't so stuffy.
8. Noise level - not energetic as you like to describe it! It was extreme.
Would I hurry back? No.
We loved the frozen exhibit and the food was lovely. staff were hard to get attention and when when asked for a second plate for the baby we were given a ceramic plate that could have easily been broken. It was very busy due to school holidays so glad we booked but still then had to wait about 10mins for our table that we were only allow to be on for 1hour we found this to be very rushed
This is a great place to eat or just grab a coffee, booking is an absolute must, the place is always busy!!
The Grounds of Alexandria Cafe is a great place to meet to grab a coffee or for breakfast and lunch.
The staff are very friendly and the service is excellent! It's got a great atmosphere too. Highly recommend this place to anyone.
Worsw service I have recieved in a long time. Door people were so rude to busy talking to each other inside of helping people. I had to interrupt their conversation to tell them I had a reservation. They just looked at me and told me to go over there. Service didn't get any better when I got inside, all they wanted to do was take my order. Didn't give us any cutlery and we asked for help the girl said I am the door person. I guess teamwork is not a motto for this cafe and because of it it made the experience very unpleasant. I then had to hunt down another waiter to get some cutlery, please train your staff with some customer service. I then had to ask for the bill 4 times and then the guy had the bill in hand staring into space. Managers please ensure your workers are working because it is not a good look to having everyone looking stoned when they are working. You can take my feedback on board or ignore it and watch your business down hill. I won't be going back there again.
The host boy was very rude. We had a reservation and he asked if we would be ok on stools with toddlers. Then he told us to get in line behind other people and we were eventually sat at a normal table. Don’t know why he had to be so rude. He was also training another guy and when I came up to the host stand he didn’t even acknowledge me or my family for a good couple of minutes because he was talking to him. Very bad hospitality, you should have a good first impression as a customer. Hospitality 101. Food was just ok.
This is a fun destination, especially for children, food is good quality
Thank you for your review Tams!
Used to be fantastic but the service has really gone down hill
I absolutely love this place, great place to meet friends or just sit and enjoy the beautiful surroundings!❤️❤️
Hey Chrystal! Thank you for the lovely review. We appreciate it and hope to see you soon.
First time diner here on a mother / daughter date with our 5 yr old. Great atmosphere, delicious food, wonderful fast service, friendly staff. “Frozen“ cake and drink a little overpriced, and a lot of kids wouldn’t like all the coconut ‘bits’ in the drink- but I loved it and ended up drinking it!!
Thank you so much for the review! We hope to see you again soon.
Still waited over 10 mins
Having lunch with my friend that I haven’t seen for years. Very nice food. And we were allowed to sit after eating to chat further until closed to lunch time when our table was needed.
Thank you for the review Anita! We hope you come back soon.
Great food and great atmosphere!
It gets VERY busy though, so where possible try to avoid weekends and peak season.
Thanks for stopping in Yann!
So packed, felt rushed. Food was average. Not pram/parent friendly as there were too many stalls around. Quite pricey too.
Hi Rita. We apologise that your recent visit did not live up to your expectations. We hope you join us again so we can make your next experience memorable.
It’s a perfect spot for a breakfast. The place is busy at all time, so make sure you have a reservation (just a tip!). Service was average but the beauty of the place worth it!
Hi Michelle! Thank you so much for leaving a lovely review.
Fantastic experience !
A well oiled hospitality machine.
Thank you for your review Claudia!
It was beautiful. Had a wonderful time there.
Hi Jet. Thank you for joining us and letting us know about your great experience. We hope you come back soon.
Great place to catch up with friends. The food and service was outstanding. But it was very hot on the day and we were seated outside. They need big fans for the outdoor area.
Hi Lambrini, Thank you for coming and are so pleased to hear you enjoyed your visit! :)
Considering the day we chose to visit the grounds was during the Christmas holiday period and The Grounds was jammed packed with people, we fully anticipated that the food and service would not be at its best. In spite of the immense pressure on the restaurant, we were seated on time, the service was outstanding and the food came efficiently and was excellent value. Our party of four could not quite believe how good the experience was considering how busy the restaurant was. Somebody there has devised a brilliant system which works seamlessly.
Thank you so much for your review Lawrence! We hope you come back and dine with us soon.
Love the food, the presentation but too crowd. The frozen 2 theme is so attractive and my kids love it. But is is better to control the guest numbers.
Love The Grounds since it opened- has grown in personality and performance. The owners are visionary- fabulous venue
Thank you so much for your review Julie! We look forward to seeing you again soon.
Pre booked and still asked to sit outside. Overpriced for the service. Felt rushed. Had to ask for water. Man at front was not accomodAting. We had two small children and I had booked for a table of 4. We had a small table and were not allowed inside.
Everything was amazing!!! I feel like the only problem was that there wasn’t many options in terms of meals. The food tasted amazing though and the chocolate milkshake is the best I’ve ever tasted!
it was very hot. please conceder a better ventilation/cooling system.
Thank you for your feedback Sally!
The Frozen 2 display was fabulous and my 5year old daughter loved it!
Thank you for your review Jessica. We are glad your daughter had a great time. We look forward to seeing you again soon.
Absolutely magnificent and amazing place and can’t wait to go back again
Thank you for your review Alisa. We hope to see you again soon.
Very good in all aspects, will be back.
From the time we got there the staff were very attentive to us, from seating, food, to receiving the bill.
Thank you so much for your lovely review Roy! We hope to see you again soon.
Worth the 1.5hr drive 💯💯💯💯
Such a lovely place to visit with the while family. Can't wait to come back!!
Wow! Thank you for making the trip our Emma. We hope to see you back again soon.
I really enjoyed my visit to The grounds. It was super busy, but the staff were good, we didnt have to wait
long for our meals.
Great place to eat, as the quality is awesome, and service was fast! Noise level was too high to have a conversation, but that could be fixed with a different table not near the speakers/sound system.
Great place to go before you visit the Tesla Delivery/Service Centre!