The Grounds Coffee Factory

The Grounds Coffee Factory reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. L

   LUANA

   Sydney16 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great ambience, customer service was much friendlier than other The Grounds units. Love the decor just a bit too noise.
   

   The Grounds Coffee FactoryResponded 1 day ago

   Dear Luana, Thank you for your feedback! We’re glad you enjoyed the ambience, decor, and friendly service. We appreciate your comments about the noise level, and we’ll take that into consideration as we strive to create a comfortable environment for all our guests. We also apologize for the mix-up with your focaccia order. This is not the experience we want for our guests, and we’ve made a note in your booking account to ensure we offer you a complimentary item on your next visit. We appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back soon. - Nagi (The Grounds)
   

   Is this helpful?

2. J

   Jennie

   Sydney7 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Nice atmosphere and a favourite spot for instagramers and photo lovers. The breakfast all day smoothie was too sweet. The avocado toast was tasteless and soggy. Luckily the coffee was ok. Overall, it’s a disappointing experience. I’d like to come back if the food quality could be improved.
   

   • 

   The Grounds Coffee FactoryResponded 1 day ago

   Dear Jennie, Thank you for your feedback. We’re glad to hear you enjoyed the atmosphere and our coffee, but we’re sorry to learn that the breakfast smoothie and avocado toast didn’t meet your expectations. Your comments regarding the food quality are valuable to us, and we’ll be sharing them with our kitchen team to improve the overall experience. We’d love to have you back and hope your next visit is more in line with the high standards we aim to provide. - Nagi (The Grounds)
   

   Is this helpful?

3. E

   Elise

   Kent1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic food and the service was brilliant. All the staff went out of their way to help us. Highly recommend the roastery tour with Damian.
   

   • 
   • 
   • 
   • 

   The Grounds Coffee FactoryResponded 1 day ago

   Dear Elise, Thank you for your wonderful feedback! We’re thrilled to hear that both the food and service exceeded your expectations. It’s great to know our team made such a positive impact, and we’ll be sure to pass along your kind words to them. We’re especially happy to hear you enjoyed the roastery tour with Damien! Your recommendation means a lot to us, and we look forward to welcoming you back soon. - Nagi (The Grounds)
   

   Is this helpful?

4. E

   Emily

   Sydney1 review

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 2
   3. Service 2
   4. Ambience 3

   Have been numerous times and usually attentive staff and great food. This vist was disappointing with Avocado toast with egg cold and lacking flavour. It had excessive butter and lack of seasoning. It felt like a different restaurant to my previous visits
   

   The Grounds Coffee FactoryResponded 1 day ago

   Dear Emily, Thank you for being a loyal guest and sharing your feedback. We're sorry to hear that this visit didn’t match your previous experiences, especially with the avocado toast. Your comments about the temperature, flavor, and seasoning will be shared with our kitchen team to address. We truly value your support and hope to exceed your expectations on your next visit. - Nagi (The Grounds)
   

   Is this helpful?

5. A

   ANQI

   Sydney1 review

   5.0

   Dined on 13 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It would be perfect if the coffee factory's machines could be turned on. Today, when I went there, the machines were not turned on.
   

   • 
   • 

   The Grounds Coffee FactoryResponded on 14 April 2025

   Dear ANQI, Thank you for your feedback. We roast our coffee beans regularly, but unfortunately, we can't keep the machines running all the time as it can get quite noisy. We hope you can visit us when the roasting is happening to experience the process firsthand. We appreciate your understanding and look forward to seeing you again! - Nagi (The Grounds)
   

   Is this helpful?

6. S

   Sheryl

   New South Wales2 reviews

   5.0

   Dined on 4 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As first time there amazing, would highly recommend, the coffee omg awesome, its so good to get a good coffee and really enjoy it. Service outstanding, and the food as we had breakfast was amazing.
   

   The Grounds Coffee FactoryResponded on 7 April 2025

   Dear Sheryl, Thank you for your wonderful feedback! We’re so glad your first visit was such a positive experience. It’s fantastic to hear you enjoyed the coffee, service, and breakfast. We hope to see you again soon for more memorable moments! - Nagi (The Grounds)
   

   Is this helpful?

7. A

   Alex

   Sydney2 reviews

   5.0

   Dined on 1 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff were very attentive and service was excellent. It is a noisy venue but added to the atmosphere.
   

   The Grounds Coffee FactoryResponded on 2 April 2025

   Dear Alex, Thank you for the great review! We’re so glad to hear that you enjoyed the service and found our team attentive. We agree – the lively atmosphere definitely adds to the experience! We look forward to welcoming you back soon. - Nagi (The Grounds)
   

   Is this helpful?

8. v

   vivian

   Sydney1 review

   4.0

   Dined on 30 March 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   may be you can add more number staff. I saw there are a little bit busy
   

   The Grounds Coffee FactoryResponded on 2 April 2025

   Dear Vivian, Thank you for your feedback! We appreciate you noticing the effort of our team. We’ll definitely look into adjusting staffing levels during busier times to ensure a smoother experience. We hope to see you again soon! - Nagi (The Grounds)
   

   Is this helpful?

9. R

   Rosa

   Sydney1 review

   2.0

   Dined on 30 March 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   The patty of the burger was well done instead of medium, and it was quite dry.
   

   The Grounds Coffee FactoryResponded on 7 April 2025

   Dear Rosa, Thank you for your feedback. I’m sorry to hear that the burger didn’t meet your expectations. We aim to cook all dishes to perfection, and I’ll pass your comments along to the kitchen team to ensure we’re delivering the best quality. We’d love the chance to serve you a better meal next time. - Nagi (The Grounds)
   

   Is this helpful?

10. A

    Abhi

    Sydney1 review

    3.0

    Dined on 29 March 2025

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4

    The guy at the entrance was very friendly and welcoming. Limited menu and industrial atmosphere. Overall average standard
    

    The Grounds Coffee FactoryResponded on 2 April 2025

    Dear Abhi, Thank you for your feedback! We're happy to hear that you were greeted warmly at the entrance. We appreciate your thoughts on the menu and atmosphere, and we’re always working to improve. We hope to welcome you back soon for a more refined experience. - Nagi (The Grounds)
    

    Is this helpful?