The Fireplace Restaurant
Can’t choose from the a la carte menu? Executive Chef Matt Hart has conducted a melody of Queensland’s finest flavours with a six-course degustation highlighting his favourite items on the menu. This menu requires a 24hr notice.
On Saturdays and Sundays, journey through the evolution of coffee as you spoil yourself with a collection of traditional sweets and savories with The Fireplace's High Coffee experience.
We had a fantastic high coffee in a very tranquil setting. Service outstanding and dietary requirements were accommodated.
Many thanks to the wonderful staff.
Absolutley AMAZING!! The food is incredible. The staff are always so lovely - looking forward to returning again soon.
The food was excellent. The mushroom entre is to die for. The meat was cooked just right and very succulent. The sauce was tasty. The veges good. The service was good. We are locals and try to go every week.
Fantastic service, the food was amazing and overall there was so much attention to detail which is so hard to find. Also they were very particular with food allergies. Definitely recommend if you haven’t been. My partner is a steak lover and very particular but said it was the best steak he had ever had!!
Great experience. Loved the food and drinks on offer.
John gave attentive and exceptional service and the food and ambiance was divine, each mouthful was a delight for the senses. One of the best high tea on the Gold Coast.
A lovely classy experience with lovely friends and delicious food!
We expected fine dining and were disappointed. We ordered steak with two vegetable sides. The steak was correctly cooked but was about to be served onto a stone cold plate before we objected. The vegetables sounded interesting but were not. The carrots and parsnips were in large lumps and appeared to have been simply boiled. The potatoes with Brussel sprouts were disappointing too. We were not tempted to have dessert.
We have been to the fireplace many times but this time we found it very ordinary
What a wonderful night! I have been to The Fireplace three times over the past fortnight and have enjoyed every dish! Our waiter John was fantastic this week and we thank him for his great suggestions. I would highly recommend!
My friend and I had a delightful evening at the Fireplace. The food and wine were genuinely delicious. While I’ve been to the restaurant on many occasions, I have not enjoyed the brand new menu! Can’t wait to go back
Wow we just loved this restaurant. The food was fabulous, the staff knowledgeable & friendly. It was my husbands 60th birthday and they had arranged a complimentary birthday dessert. They even got the staff to sing him happy birthday which was fun and unexpected. I fully recommend the Fireplace Restaurant.
The menu could probably do with being changed up as we have being a few tunes abs a bit repetitive. The staff are very nice however was just Saturday and they were not as attentive as normal. Had to ask for our champagne. We do like fireplace for high tea but feel we will try somewhere new next time
Great food and staff were very attentive and made us feel very welcome. The night was a great experience,
Very enjoyable night like always. Clair is always very helpful, happy and greats us with a smile . The food is wonderful always enjoy our nights at this restaurant our favourite place to dine. Thank you
We loved Claire, she was terrific!
Ambience, food and service was great. Thoroughly recommend!!
The new chief has made a great difference.
The venue is very good. Parking is good. Service was good.
Such a great atmosphere. Food was delicious and the wine list was amazing. Have recommended to all my foodie friends
My friends and I enjoyed our time and were impressed with the food and atmosphere.
However when I went to pay the bill, I specifically stated that I wanted to use my savings account so did not tap the card on the screen when offered to do so by the gentlemen serving me. The gentleman took my card and tapped it on the screen anyway. So instead of a cash transaction which I wanted, the transaction has processed as a credit transaction. I did not want to use a credit transaction on my savings account as this messes up my balance and makes it harder to track actual funds available. Also the transaction has not fully processed as at today (2 days later) and caused a delay for my balance to be correctly appropriated.
I realise this may seem petty, but I felt that my payment choice was over-ridden because it is easier for the person taking the payment to just tap the card than to insert the card, for me to select my savings account.
It is possible that the gentleman serving me does not understand the difference between the two transactions. Perhaps this could be an opportunity to ensure staff are aware of the difference.
This was really the only thing that marred the experience for me, which is why I rated the customer service lower than the other aspects of the visit.
Could you please forward your response to this.
A beautiful dining experience.
Very quiet as we were early and only a few people in the restaurant.
Very good service and we look forward to coming again.
The guality of the Lamb was excellent!!!
This high tea was the best I have experienced. It beats Versace’s hands down. All the food was scrumptious including the delicious champagne... can’t wait to visit again.
We eat often here normally we are served by Clair . Clair is a outstanding waitress always gives outstanding service and is very pleasant. Clair makes the night very enjoy. The other night we took two friends that live in Sanctuary Cove and the husband had never been to your restaurant he was very impressed. 10/10 to the chefs that cook our food to perfection and being able to see them work is fantastic we love the atmosphere of your restaurant.
Thank you for giving us such a lovely restaurant to use close to home as we live at Riverdowns Helensvale
Russell and Joanne hall
Lovely decadent High Coffee
great food, friendly staff and nice location.
Ruth Brougham is an original resident of Sanctuary Cove and nearing 85 years of age still loves dining at the Fireplace Restaurant. Last night she hosted her daughter & son-in-law from Adelaide (Wine Growers) at the Fireplace which they considered on of the best restaurants world wide as they are regular International travellers
Lovely restaurant! Beautiful ambiance, service friendly but not intrusive, we enjoyed the wood fired steak and it melted in our mouths.
Have been here quiet a few times & have Always enjoyed it, the lady that also serves our table is wonderful, sadly, they were very short staffed, she did what she could, same for our wine man, he was run off his feet, he had trouble finding our wine in which we were probably be 20 min for our wine, he did apologise but us waiting while our friends were drinking wasn’t good. We will still come back as we now live in Sanctuary Cove.. let’s hope they sort out a better roster & have enough staff.
Not the friendly staffs problem
Love this place it’s pertect for an elegant and scrumptious romantic dinner!
Had a booking for 7.30 pm and wasn't sited until 8 pm. As a Sanctuary Cove residents the discount wasn't offered either. Very Disappointed!
Waited 2hrs for a main meal sat close to the enteance and saw 6 people walk away as no one attended to them, waitress did not ask to taste the wine, ordered a gisborne chardony which was thick and sweet like a desert wine, the manageress argued it was the year, when she changed to a different wine the waitress again did not allow to taste, very poor value for money, entre were ridiculous and the beer was 4mths out of date
We had a lovely afternoon at the High Coffee Experience
Fabulous experience, food was amazing .... great for a girls afternoon catchup
We had the high tea experience and it was great!! The staff were lovely and really accommodating of my mum’s food allergies! The location and out look was great. The thing I didn’t like was that the food prep for that evening was happening right there in the restaurant where all patrons could see. Interesting but not great ambience!
Service food and staff excellent unfortunately it was very noisy which tended to take the shine of it a bit but I would definitely recommend it to anyone for an afternoon tea/coffee but not for an intimate dinner.
My husband and I had a lovely afternoon in the Fireside Restaurant with a lovely window and view of the veggie garden. The food was superb and we had a lovely variety of savory and sweets. The table service was great and the staff were very attentive. Overall a very pleasant afternoon.
We go to the Fireplace for our anniversary every year, and normally everything is absolutely perfect. This time was a little disappointing maybe just because they were busy. Food was great but had no Brussels sprouts in my potato/Brussels sprout/bacon side. Most people may be happy with this haha but i love them and that's why i ordered them! Service was good, but a little slower than normal, not with the food coming out but with getting drinks etc. I will definitely be back though
The High Coffee experince was nice, and the staff were lovely.
I do want to say that we were early and so we went to the lounge bar for a drink beforehand to be served by Steve. I asked if he could do a peach Bellini and he said NO, only whats on the menu. Then I asked if he could do a Mimosa, again he said NO, IS IT ON THE MENU! In my opionin his gruff responses to my requests were rude and not at all what I expected at the InterContinental Sanctuary Cove Resort. Surely orange juice & sparkling wine would be a standard stock item for a five star resort.
Loved it ! Amazing service, the most amazing food . Peaceful & lovely setting . My mum loved the whole experience & we will definitely go again . Excellent value for money with scoupon voucher
The booking system definitely needs to be improved. The "Book Now" tab via the restaurant's webpage redirects to OpenTable but it's impossible to be aware that the degustation menu that we wanted required 24 hours notice unless one opens/downloads the menu first. The restaurant webpage does however indicate that there is a degustation menu and its price. We were abruptly told by the wait staff on the night that our choice was not available to us. This problem could have been solved either by a better webpage and/or when OpenTable sent a confirmation email. Regardless, and surprisingly, the food and ambience were mediocre, and the service was pedestrian.
The food was plentiful, delicious. The service was outstanding, could not have been better.
We had high coffee with our 93 year old grandmother and the staff were so helpful and welcoming to her, and us, with her limited mobility and poor health. They made it such an enjoyable day and the food and service was amazing. There is a lot of food if you do the high coffee so don't eat breakky that day as you want to make sure you taste everything!