SIP FROM AN EXTENSIVE CRAFT COCKTAIL MENU COMPLEMENTED BY THOUGHTFUL WINE AND LOCAL BEER SELECTIONS; SAVOR A MENU OF INVENTIVE SMALL PLATES BY CRITICALLY ACCLAIMED CHEF RYAN MCQUILLAN; AND SOCIALIZE AT THE EXCHANGE: YOUR NEW FAVORITE GATHERING PLACE.
There is a 90-minute time limit per reservation due to high demand and to accommodate all reservations.
You must be 21 or over to enter after 4 PM. You must present a valid ID at the door after 4 PM.
If you're looking to make a reservation, please find us on OpenTable, or call us during business hours from
Please be aware that outdoor seating is not guaranteed, and your reservation is subject to cancellation in any case of inclement weather or unsafe wind conditions on the roof. If we are unable to move your reservation inside due to limited sitting, we will contact you.
- Surfaces sanitised between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitised menu provided
- Sanitiser or wipes provided for customers
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Waiting staff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
- Staff temperature check required
The appetizers were amazing!! Hamburger okay, would prefer thicker hand made fired.
The process when you get there is very organized for check in and seating.
Would def go back soon!
I’ve been here several times and each visit leaves me a little disappointed. My experience is always “okay” but the potential is there for this place to be excellent. Food quality always meets expectations but inattentive, slow service and spotty drink quality always seems to be their downfall.
What an awful first-time experience! For starters, we traveled from out of town because we heard so many great things about this place. It’s so non-description, we had to go to the hotel next door to find it! We were immediately seated and our waitress brought our waters. Great! We asked for straws, they didn’t even have regular ones and the ones she brought us she literally brought with her bare hands. In a pandemic???? The menu says they can make certain dishes vegetarian and/or vegan. Great! Waitress couldn’t explain HOW. My friend ordered pizza with no cheese because they COULDN’T make anything vegan as they were out of tofu. On a Friday???? Waitress didn’t write down our orders and she legit entered the wrong thing for BOTH of us. Manager corrected them right away. The only plus - manager was very attentive & apologetic. My food was reordered and when it came out it was cold. How???? You literally just prepared it. Upside: chicken bao buns was good but the portion size of the chicken is measly! Ordered white sangria that was so overpriced and watered down, we didn’t even finish them! Do you know how crappy your experience has to be to NOT finish your cocktails? To top it off, after the order mistake was made the waitress NEVER came back to apologize or check on us. Long story long, we were in and out in less than an hour and much of that time was waiting for our food to be corrected. We’ll never patronize that place again. We came back to our hometown and ate local 🤣. Save your money! Apparently you pay for the views, not the food or service.
A beautifully designed venue. The outdoor area has splendid view of downtown Lancaster. Excellent cocktails and attentive wait staff. I’ll definitely be returning!
This place is ridiculous. They would not let most of our group up and had 50-60% open tables. Avoid at all costs
I loved our experience at The Exchange! Perfect date night for a married couple!!!!!
A group of 4 of us arrived around 8:30pm on a Tuesday evening. The doorman asked if we had a reservation, we said no, and he told us there was no room for us for the rest of the evening. Before walking away, I pulled up open table and was instantly able to make a reservation for 4 people at 8:45, 9:00, or 9:15. I selected 8:45, and after the doorman called someone, we were instantly allowed to get in the elevator.
We were seated at a table covered in greasy streaks and our order was taken after about 10 minutes. The pizza (which was great) was delivered to us with no silverware or plates (had to ask). Then about 35 minutes into the time at our table- our drinks finally arrived. We asked for the check, which came quickly, but without a pen to sign.
Sadly this is a repeat experience for the Exchange. Seems like the management (or lack thereof) intends to run the business into the ground. A shame for such a cool venue.
Annoying because they won’t let us sit outside due to “low staff”. This has happened multiple times
Great music and service! Loved the experience!
Great food, drinks, and ambiance. It was our first time there and it was our 10 year anniversary. Great experience!
The food is phenomenal! Such a gorgeous view.
Fantastic interior & exterior design creates a special atmosphere for visiting with a friend. The drinks are a bit pricey for the effort they put into them. I've had deliciously complex cocktails at Bonefish Grill for less. But there are vegetarian options (nothing vegan). Make a reservation for sure and you will be happy you went - you've never seen Lancaster like this before (the views are all new to even the life-long Lancastrian!
Took my daughter there for her birthday. Was so impressed. The food was excellent. Best burgers around and the shrimp was soooo delicious!!!! Great dinner
Waitress gave us appetizer plates with water still on them. Seemed annoyed we asked for another plate for our main meal which also were wet. Waitress never checked in with our food or if we needed more water. She only seemed to have our table indoors and walked off on her cell phone often.
Drinks were VERY good-waitress was good-noise level was high
Great food and drinks, but not the best environment for a date. I will certainly come back, just with that understanding!
Great place to have conversations with friends and great ambiance
Excellent location, ambiance, and good food (menu is very limited though) that I'll like to experience again.
However, the service we received was abysmal, and I hope it was just a one-off thing! I had to call for every single assistance -- even water. The servers ignored us until I noticed that guests who had come in after were being served; I then drew attention to the fact that we had been waiting for service. We then received the obligatory delivery of our drinks and food after ordering, and we were left on our own until we called for our check.
The Exchange is a very nice atmosphere, very cool sunset atmosphere. Prices are high, I like going for a special occasion with my wife.
This place has every opportunity to be a swanky high end big city type place which is how they are trying to portray it. Unfortunately, they are not achieving their potential as the service is poor, the food is mediocre, and the customer service it’s just not there. We went there for an early afternoon drink and were considering even eating there for dinner. We decided to leave after one drink as we were never even asked if we would like a second and I had to get up and find someone to get our bill. We will not be returning.
The Exchange exceeded all expectations! The view was amazing! Food and drinks were delicious! Highly recommend the Mood Swing drink!! Definitely get a reservation!
Beautiful setting high above Lancaster City. The views are amazing.
Awful! Rushed and kicked out after 90 minutes-will not go back
Certainly the place for the younger crowd. Low, lounge seating only (except at the bar), so some menu choices are hard to eat. Pizza, on the other hand, is easy to manage and is delicious. Everything I've ever eaten here has been fantastic. Great views over Lancaster, cool decor and nice serving staff. They seem short staffed so service takes a little longer than expected but its not their fault. Our server was fantastic, though. You'll need a reservation and there is strict (bur friendly) security getting in. Ample parking in the multi-storey car parks nearby although you might be lucky and find street parking.
Nice bar, good food and a beautiful view. It was a little busy though so service took a while.
We struggled hearing due to noise level. Beautiful location. We were seated at a couch so it was a bit awkward for eating so we just got appetizers. Food was great. Service was great.
We had an excellent experience at The Exchange. Having the opportunity to make a reservation is ideal and the atmosphere is beautiful. Our service was excellent and the food and cocktails were exceptional!
Made a reservation for a table. Chose to sit at the bar. 2 of us had 2 drinks each apps and other food. We were asked to leave after an hour and a half so they could seat other people.
Loved our meal at the Exchange. The experience was just what we were looking for and the prices were rare - lower than expected for quality. Food was unique and tasty!
Nick was our server—Par Excellent!! He was so attentive, very knowlegable of the menu. He is a great credit to The Exchange.
We will return.
Food was great. I was disappointed in the service. We received our apps in a timely manner. When ready for our entrees, my boyfriend received his sandwich 10 minutes before I received my food, it looked like the manager dropped it off which is strange considering my food wasn't done. My boyfriend was done eating by the time I got mine. It was disappointing considering we came on a date to eat together. After eating, our waitress checked on us to see if we wanted dessert. I said no and she didn't return for another 15-20 minutes. We wanted to sit at the bar our outside but we got annoyed and just wanted our check at that point. The atmosphere was great just disappointed that service was poor especially at 8:30pm.
Loved the food. Drinks were a bit pricy. Views were spectacular. We sat inside to be cooler, but it was quite warm. Would definitely go back.
I loved the ambiance! The food was delicious and the service fabulous! You have a winner
Excellent place to meet up with friends, get views, indoor and outdoor.
The views were really nice and there was an amazing sunset to see from above. The server was excellent. The food was good as well
The food was good. The atmosphere and place was nice. Service was slow but it appeared they were understaffed. Wasn't very well marked and was somewhat difficult to find when you're looking for the words exchange and you don't see them.
It was too expensive for the casual aspect of dinning. It was lawn chairs & couch’s for seating and small like end tables for the dinner table. A burger was 20.00. It just wasn’t worth it.
Best views in town. Great casual menu and wonderful bar. Helpful staff and, of course, the views. Numerous seating options.
Beautiful views, slim pickings on food but great service!
The Exchange is rated 4.4 stars by 355 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.