SIP FROM AN EXTENSIVE CRAFT COCKTAIL MENU COMPLEMENTED BY THOUGHTFUL WINE AND LOCAL BEER SELECTIONS; SAVOR A MENU OF INVENTIVE SMALL PLATES BY CRITICALLY ACCLAIMED CHEF RYAN MCQUILLAN; AND SOCIALIZE AT THE EXCHANGE: YOUR NEW FAVORITE GATHERING PLACE.
There is a 90-minute time limit per reservation due to high demand and to accommodate all reservations.
You must be 21 or over to enter after 4 PM. You must present a valid ID at the door after 4 PM.
If you're looking to make a reservation, please find us on OpenTable, or call us during business hours from
Please be aware that outdoor seating is not guaranteed, and your reservation is subject to cancellation in any case of inclement weather or unsafe wind conditions on the roof. If we are unable to move your reservation inside due to limited sitting, we will contact you.
- Surfaces sanitised between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitised menu provided
- Sanitiser or wipes provided for customers
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Waiting staff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
- Staff temperature check required
A group of 4 of us arrived around 8:30pm on a Tuesday evening. The doorman asked if we had a reservation, we said no, and he told us there was no room for us for the rest of the evening. Before walking away, I pulled up open table and was instantly able to make a reservation for 4 people at 8:45, 9:00, or 9:15. I selected 8:45, and after the doorman called someone, we were instantly allowed to get in the elevator.
We were seated at a table covered in greasy streaks and our order was taken after about 10 minutes. The pizza (which was great) was delivered to us with no silverware or plates (had to ask). Then about 35 minutes into the time at our table- our drinks finally arrived. We asked for the check, which came quickly, but without a pen to sign.
Sadly this is a repeat experience for the Exchange. Seems like the management (or lack thereof) intends to run the business into the ground. A shame for such a cool venue.
Great music and service! Loved the experience!
Great food, drinks, and ambiance. It was our first time there and it was our 10 year anniversary. Great experience!
The food is phenomenal! Such a gorgeous view.
Fantastic interior & exterior design creates a special atmosphere for visiting with a friend. The drinks are a bit pricey for the effort they put into them. I've had deliciously complex cocktails at Bonefish Grill for less. But there are vegetarian options (nothing vegan). Make a reservation for sure and you will be happy you went - you've never seen Lancaster like this before (the views are all new to even the life-long Lancastrian!
Took my daughter there for her birthday. Was so impressed. The food was excellent. Best burgers around and the shrimp was soooo delicious!!!! Great dinner
Waitress gave us appetizer plates with water still on them. Seemed annoyed we asked for another plate for our main meal which also were wet. Waitress never checked in with our food or if we needed more water. She only seemed to have our table indoors and walked off on her cell phone often.
Drinks were VERY good-waitress was good-noise level was high
Great food and drinks, but not the best environment for a date. I will certainly come back, just with that understanding!
Great place to have conversations with friends and great ambiance
The Exchange is a very nice atmosphere, very cool sunset atmosphere. Prices are high, I like going for a special occasion with my wife.
This place has every opportunity to be a swanky high end big city type place which is how they are trying to portray it. Unfortunately, they are not achieving their potential as the service is poor, the food is mediocre, and the customer service it’s just not there. We went there for an early afternoon drink and were considering even eating there for dinner. We decided to leave after one drink as we were never even asked if we would like a second and I had to get up and find someone to get our bill. We will not be returning.
The Exchange exceeded all expectations! The view was amazing! Food and drinks were delicious! Highly recommend the Mood Swing drink!! Definitely get a reservation!
Beautiful setting high above Lancaster City. The views are amazing.
Awful! Rushed and kicked out after 90 minutes-will not go back
Certainly the place for the younger crowd. Low, lounge seating only (except at the bar), so some menu choices are hard to eat. Pizza, on the other hand, is easy to manage and is delicious. Everything I've ever eaten here has been fantastic. Great views over Lancaster, cool decor and nice serving staff. They seem short staffed so service takes a little longer than expected but its not their fault. Our server was fantastic, though. You'll need a reservation and there is strict (bur friendly) security getting in. Ample parking in the multi-storey car parks nearby although you might be lucky and find street parking.
Nice bar, good food and a beautiful view. It was a little busy though so service took a while.
We struggled hearing due to noise level. Beautiful location. We were seated at a couch so it was a bit awkward for eating so we just got appetizers. Food was great. Service was great.
We had an excellent experience at The Exchange. Having the opportunity to make a reservation is ideal and the atmosphere is beautiful. Our service was excellent and the food and cocktails were exceptional!
Made a reservation for a table. Chose to sit at the bar. 2 of us had 2 drinks each apps and other food. We were asked to leave after an hour and a half so they could seat other people.
Loved our meal at the Exchange. The experience was just what we were looking for and the prices were rare - lower than expected for quality. Food was unique and tasty!
Nick was our server—Par Excellent!! He was so attentive, very knowlegable of the menu. He is a great credit to The Exchange.
We will return.
Food was great. I was disappointed in the service. We received our apps in a timely manner. When ready for our entrees, my boyfriend received his sandwich 10 minutes before I received my food, it looked like the manager dropped it off which is strange considering my food wasn't done. My boyfriend was done eating by the time I got mine. It was disappointing considering we came on a date to eat together. After eating, our waitress checked on us to see if we wanted dessert. I said no and she didn't return for another 15-20 minutes. We wanted to sit at the bar our outside but we got annoyed and just wanted our check at that point. The atmosphere was great just disappointed that service was poor especially at 8:30pm.
Loved the food. Drinks were a bit pricy. Views were spectacular. We sat inside to be cooler, but it was quite warm. Would definitely go back.
I loved the ambiance! The food was delicious and the service fabulous! You have a winner
The views were really nice and there was an amazing sunset to see from above. The server was excellent. The food was good as well
The food was good. The atmosphere and place was nice. Service was slow but it appeared they were understaffed. Wasn't very well marked and was somewhat difficult to find when you're looking for the words exchange and you don't see them.
It was too expensive for the casual aspect of dinning. It was lawn chairs & couch’s for seating and small like end tables for the dinner table. A burger was 20.00. It just wasn’t worth it.
Best views in town. Great casual menu and wonderful bar. Helpful staff and, of course, the views. Numerous seating options.
Beautiful views, slim pickings on food but great service!
Ambiance,food and service was great. Would definitely come back.
One person in our party was running late and the “bouncer” downstairs at the entrance wouldn’t let her up to join us for happy hour. I understand security, but the guy was definitely on a power trip. We ended up having to cut our evening short.
Great view, nice staff, food pretty good. Would’ve commend
Waited 20 mins in the lobby for someone to answer the guy with the radio past my reservation time. If it were the other way around I’m you know they wouldn’t have even let me up. Need better communication skills. Other than that it was good
Would come again for drinks for sure but would never come for the vegan options. I’m glad they offer something but it isn’t good
It was a lovely experience, especially the view and the awesome storm you arranged. The food was very good except for the brisket small plate which was rather dry, and the wine was somewhat overpriced. However, the positives far out weighed the negatives and l will surely go there again.
I took my father there for Father’s Day. It was the first time there and the first time out at a nice restaurant since pre-COVID. We were placed at a corner table just outside the entrance, it would have been nice to have been sat somewhere where there was a nice breeze as it was a hot night and there were plenty of open tables. Our server was a pleasant young lady. She didn’t tell us her name. She was kind enough to tell us how to use the menu QRS but was a little put off when my mom ask for a menu as she doesn’t have a smartphone. Our cocktails were delicious. The Cucumber Cooler was amazing. We ordered some Exchangeable but when we ordered what we wanted it was out. It would have been nice to know before trying to order.
I ordered the Peach and Burrata Salad and Spring Bianca Pizza. The salad was nice but it was missing the Crispy Basil. My pizza was nice as well. My mother had the Pickled Chicken Nuggets, she enjoyed them as well as the Lemon Cake. My Dad had the Pork Sausage Pizza and The Macha Creme Brûlée, he enjoyed them a as well.
We did take our leftovers to home.
All in all it was a pleasant experience but I would have to visit again when they are better staffed.
Our server took a long time she said it was because they were short staffed.
Pizza was good. They were out of ingredients for 3 of the 4 other things I tried to order. Nice views, comfy furniture, decent cocktails.
While the views and atmosphere are gorgeous, the way this place is run is awful. I was only allowed to make a reservation for 4 people max on OpenTable. We had a total of 6, so I figured I would ask when we got there if adding 2 more people to our reservation would be ok. If they were to say no because they were booked solid or extremely busy, I would've completely understood. We arrived at the door and the doorman told us the reason they only let you make a reservation for 4 is because a manager needs to approve 5 or more. We asked if he could get approval and he said he was able to get approval for 5 people. Honestly? You're making one person sit out? ONE? We decided to go up with 5 of us just so we could check it out. When we got up there the amount of empty tables was insane. In addition to that, the table they sat us at could have fit 8 people. It was absolutely ridiculous that they would not let all 6 of us up there, but let 5 up when we all could've fit. I just feel as though that is awful customer service on their part.
The Exchange is rated 4.4 stars by 346 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.