It's a really nice venue, the food is good and a decent price for what you get. Only the staff seemed very sullen and weren't very helpful. When asked for sauces to go with our meal it was made out to be a great inconvenience for the girl who delivered the food to go back down to bring sauce back up, she also found it a very hard ask for some Parmesan to go with a pasta that one of my friends ordered. After a really awkward exchange she did return with the sauce we asked for and the cheese but we did feel as if we'd inconvenienced her. Also the bar staff were very transactional and seemed more interested in having a conversation with each other than engaging with the guests.
A great location but needs a bit of a Reno. It’s old and tired looking and the food was a bit the same.
We booked online but there was not table available for us...
I made a booking for movie night 1.5 months in advance. I then received a phone call 1 week before the night to confirm my booking along with my credit card details just to show up on the date and they couldn't locate my booking. I was put at the crammed able far at the back where I couldn't see the screen properly. I wouldn't recommend my friends making bookings here given my experience.
Great place, food and drinks we’re delicious, but everything is a bit pricy.
Had the best day celebrating a shared birthday at the venue, staff were extremely accommodating when adjusting our reservation and were super helpful. Would highly recommend to anyone thinking of going - 100% would return to this bar.
Hey Kadisha! Thanks so much for putting up such a great review. We are glad you liked us. Looking forward to having you guys again soon!
Booked a reservation for 2, upon arrival were told to share a table with another couple. Other couples arriving were then seated at their own table. The place had a backpacker like environment. Staff were nice but a bit slow. Very average
Hi thanks fir taking the time to put up a review. Whilst we would love to have a table for each person the problem that we face is that we have tables capable of seating 10 pax and the majority of bookings are for two people. When it comes to a free cinema on a rooftop bar, we have found that the majority of people are more than happy to share a table to be able to come and view the movie. I'm sorry that this fact wasn't communicated effectively to you. Have a nice reminder of the week.
I tried to ring twice prior to the booking as I wanted the table moved to a smoking area. Both times I called I was left on hold for 40 minutes. No one ever picked up. Also, the drinks are extremely pricey.
Great place but they took over 45min to bring out my pizza as they had forgotten it and they didnt offer any reimbursement, free drinks or extra service to say sorry
Hey Jessica, Thanks for your review. I'm so sorry you had a bad experience at the venue. I'll be looking into this matter with the team and will be in touch! I hope you'll give us another chance.
This is not what I was expected. We didn’t know that all good and drinks had to be ordered at the bar. We were sitting for 15-20 minutes before we went to the bar and asked. Food was good tho. Drinks were great.
Very young crowd.
Hi there. I'm sorry that our venue wasn't what you were expecting it. Sweethearts is a casual cocktail bar with no table service, I'm sorry if we didn't make that clear. I'm glad you enjoyed the food and drinks. We hope to see you again soon!
Went for the first time on Sunday, and the music goes off! I would say the music and the vibe is the best thing about this place.
Food is pretty average, pizza and burgers only.
Cocktails are very expensive and very small. Would come back again after having pre drinks else where.
Hi Sam. Thanks for taking the time to write us a review. I'm sorry that your experience in our venue wasn't what you were expecting. Sweethearts is a cocktail bar with a share style menu & we also offer entrees and salads. We try to keep our prices fairly standard. Hopefully you'll give us another chance and come to visit us on a Thursday as we have on offer $5 dollar beers and $10 Espresso Martinis!
Great atmosphere and layout, really nice food and great drink selection!
We had a lovely time at Sweethearts from start to finish - food was great as was service. Thanks!
Great vibe, staff were very attentive, music was great-got a bit loud in the end though but choices were good. Plenty of heater to warm guests outside
Hey Dee. Thanks for your feedback. We're glad you liked us! Hope to have you back soon!
Packed rooftop with yummy cocktails and cosy blankets for a chilly night.
Hi Vivian! Thank you for your feedback. Hope to have you back soon!
Great place to have birthday drinks and celebrate with lots of friends. It’s. Great venue and lovely rooftop. Will definitely come back again.
Hey Sarah. Thank you for your positive feedback! We're so glad you liked us. :)
Such an amazing place! Highly recommend to anyone seeking a place for a drink or two with friends. Staff were extremely helpful all night and very friendly.
Hi Jaclyn. Thank you for your great review! Make sure to pop in again soon!
Place could use a lift
Pictures online are a bit deceiving
Reasonably priced and a nice vibe
Overall nice venue
Hey there. Thanks for taking the time to write us a review. We do indeed have a lift, however it's a service lift that we use upon request. In regards to the photos, I apologize for that, we recently updated the website so hopefully is more to your liking. We're glad you enjoyed the venue and appreciate the feedback. :)
Good place to hangout with friends, we went on a weekday and there were only few people. They have weekend menu separately and on google maps menu nowhere it's mentioned that the menu we are looking is for weekends only.
Hey Akanksha. Thanks for taking the time to write us a review. In regards to the menu, we have a menu for the Pub and a different menu for the Rooftop Bar, which is open from Thursdays only during winter time. I'm sorry we didn't make that clear enough. Hope to have you back soon!
I was disappointed in the espresso martini cocktail I paid 19$ for. It was very small and didn't contain any espresso and the rose wine ran out. Everything else was good :)
I booked a table online for a hens night for 12 people. When we arrived we had two tables seperate to each other and there were only 8 seats. Lucky enough some lovely people moved for us but there were 12 of us huddled around 2 tiny tables. Where there were other long tables that other groups had gotten together when they had booked as well and other tables that would of suited us perfectly that were reserved for hours with no one there. Was a little disappointing that we assumed we would all be able to sit together but we ended up squished and uncomfortable. The bar staff where great and so was the food it was just disappointing booking a table and turning up to that.
Your staff were amazing! So switched on, funny, kind, made my birthday that much better. Can’t wait to come back.
Nice rooftop bar with good ambiance and attractive wood finishes and plants. Delicious and affordable pizza. Great for a catch up with friends or a date. Can get quite busy so book a table. Choose seating wisely as some seating is near loud speakers which make conversation impossible, we were lucky in that there was another free table and moved there where there was much less noise.
Great customer service, music, venue. Only minor issue was some judgie people who, after a few drinks, seemed to have an issue with my son being there.. they must not have realised kids are welcome in Sunday’s..I didn’t know them.
The film started an hour later than advertised and we had to ask them to put it on meaning we could stay to watch the full film pizzas were really nice though
Came to watch Bridesmaids for their Rooftop Cinema promotion. A few glitches during the movie but otherwise good vibes and a fun atmosphere. Free popcorn was a nice touch. Pimm’s was good but Nutella Pizza has a really dry crust and not enough Nutella/strawberry (not tasty).
Awesome venue good service only downfall was the music was way too loud but other than that great vibe and venue
My colleagues were suspicious of the place based on the name, but once we got there, they were all extremely happy. The male staff member from Italy dealt with my group's needs expediently and effectively.
It was great except half the audience couldn’t see the movie because of poor seating. If you go here to watch the cinema you can’t count on seeing too much.
had a nice time at the outdoor cinema, definitely more of a summer place, nice cocktails and friendly staff. look forward to going back!
Great place for functions and special events! Friendly and helpful staff can help with large bookings.
Perfect if you're inviting friends and want to bring your own cake to celebrate.
I had booked a table for my birthday and when I got there, there was no reservation on my name. The staff promptly moved some groups of people and provided me with a table, not for the number of people I had booked but. In the end everything was sorted out and I had a great night.
I booked through the hotel website for eight people. It didn't give me any options to select occasion or to choose where I wanted to be seated. On the day, eight of us were directed to the bar/bench seats, facing the kitchen. It was a birthday occasion and it was absurd to be given those seats, we wouldn't be able to share food or even look at one another! If they told me beforehand I would've cancelled the booking and found another place. I requested for a table and was told that they were fully booked, but when I insisted, they actually had a free table and offered it to me. So why reject it in the first place when it was free the whole time? and why would anyone think it's a good idea to have eight people sitting side by side for dinner?
Great for group bookings wanting no attachments to set menus or min spend
Went for the Sweethearts Rooftop Cinema, nice vibe, was a weeknight so very quiet however quite a few patrons making the atmosphere fun.
Seats aren’t really built for sitting in for 2+ hours but this would be the only complaint and it’s minor.
Food was excellent- no healthy options except the prawns which were AMAZING, mostly italian comfort food and burgers.
Fun for a friendly get together or ideally a really
nice date night.
Great rooftop bar, shame that they wouldn't put the AFL game on when no one was watching the surfing. About 10 of us asked and took the manager 25 minutes to put it on. Service was a bit slow and unenthusiastic in general.
This place decided to close early and we were turned away even though we had reservations booked. Waste of time.
Fun spot for friends to get together in a funky spot. Good service and bar snacks.
The food was nice but we found the staff very unhelpful. I booked a table for 7 and was given a cramped table for 4 with 5 chairs, I later had to approach the staff to advise that I had booked for more people and we were offered a 2nd seperate table, but only once the additional guests had arrived (despite me showing proof of my booking). Their general demeanour was unfriendly and I felt awkward on occasion approaching them for any assistance. Multiple occasions I stood at the empty bar waiting to be served whilst staff either chatted amongst themselves or ignored me. Very nice venue, it is a shame that the staff let it down.
The rooftop cinema was excellent! Despite the inclement weather, the food and service was great!