Amazingly friendly staff who are always at hand to help with whatever you need. The food was as always absolutely delicious - I went with a friend who I recommended the restaurant to, as I had been a few times previously. I'm glad they have dimmed their blue lights to a normal level as they were overbearing before but perfect now. Thank you Sultan keep on with what you're doing!
We had a lovely meal there. Staff were lovely very attentive and the food was fantastic 😋
My Partner is not happy when she seat on restaurant….Front door open sometimes means cold draught to my partner feel too cold that sound not right over front door not shut properly!!!!. They need sort out on front door (Red square )or able other front door (Green square).
Can not fault anything about this restaurant service is excellent never kept waiting for table and the waiting staff smart extremely polite and attentive , nothing too much trouble and the food just delicious and a lovely atmosphere we have been many times
What a great evening. A lovely meal with loads of choice. Staff were so professional and friendly. We were celebrating my daughters birthday and they even lit the candles and presented her with her cake. Will return soon!!!!
Great place to eat. Great service, great food and very reasonably priced.
Will dine here again
Have had takeaway from here a lot and went to the restaurant for the first time, wasn't disappointed. Excellent food and friendly service.
The food was not as good as usual. The meat was tough, it was just not the same standard as before. Over all the food was poor
Fantastic food and service couldn’t recommend highly enough
Lovely food and excellent service. We found it very reasonably priced too. Would definitely recommend it to others
Fantastic food, amazing service.
This restaurant really is a little gem to be discovered in Chatham.
I would highly recommend a visit.
The staff were all helping and being friendly and did their upmost to make the experience enjoyable.
Beautiful restaurant, lovely service and very nice atmosphere.
Great food and a lovely environment. We hope to return in the future.
Great night out for hubby's birthday. Food was amazing great value for money. Staff so friendly n accommodating. Most definitely will book again
Amazing service and lovely food. Restaurant very clean and staff very attentive. Highly recommend to any one wanting good food and friendly service.
This was my first eating out experience since Covid19, so was anxious to have a good evening. I needn't have worried as the food and service was excellent. All waiting staff wore facemasks and some, gloves.
The food tasted fresh and homemade and was so delicious. Our table had a variety of vegetarian, seafood and meat dishes, all lovely. Desserts could be more varied, but to be honest the portions are generous so only a couple of us were able to squeeze in a dessert!
Used to love this restaurant but it was too busy, staff were working hard but couldn’t cope, the food was really poor and service was terrible, I will never return
We've been going since Sultan opened. We've found that service levels have dropped dramatically. We had to go to the bar 3 times to chase drinks. Its a shame as the restaurant is lovely. Due to the service levels going dramatically downhill we have been going to other restaurants with outstanding service.
The service here is laughable. I’ve been three times now and they never have it together, waiting times are extensive, both for being seated and for ordering and arrival of food and drinks.
HOWEVER.... once the food does arrive, it is delicious, excellent Indian food.
If you are up for a relaxed, slooooow evening, often with a comical twist, give it a try, just don’t arrive starving!
Terrible experience. Had a table booked for 19:30 we arrived on time, got to 20:00 and we still hadn't been sat down. There were also groups that had been waiting longer than us, awful service. Ended up walking out and taking our custom elsewhere. Wont be returning in a hurry.
The food was excellent it was just the service which was really poor. I think this was down to the restaurant being very busy and they had a takeaway service going on too!!!
We were seated for 30 mins and not one member of staff came and took a drinks order so we called them ourselves to order some drinks and poppodoms. We ordered our main courses there and then also as who knows how long it would of taken for this to happen.
Once the food arrived it was really nice.
Maybe they shouldn't have a takeaway service when the restaurant is open or not accept so many bookings.
Always a lovely
Meal here so glad we got in before lockdown and pleased they still do takeaway 😊
Food very tasty and quickly served. At start of our meal, restaurant was quiet and well distanced between groups, but as the evening went on, other groups were seated quite close to us so we left early feeling increasingly unsafe. Shame as it spoiled what had been a good birthday outing.
Love the Sultan. Went on a Monday which was a nice change to the Saturday rush. Curry amazing as usual
Another great night at The Sultan. Food is always amazing and The staff are friendly and happy to help.
The food was very good, however the service level needs to improve. We were asked several times why we had ordered and was billed for something we didn't order. In fairness this was corrected. A few more staff would eradicate this in the future.
Great service good value for money would eat there again
Always love going here, my favourite Indian restaurant, food and service always perfect.
Amazing food, amazing service, lovely decor, overall an amazing meal! Will be returning and would recommend
Great food, good service, will definitely go back once the lockdown is over.
Walked out after 2 hours with only our starter being served in that time
Back to the sultan for another cracking evening of good quality food and service.
Very lovely staff and food was amazing never fail to impress
I always love coming here. Slowly working my way through the menu. I’ve found every meal to be great (I wouldn’t go back otherwise).
Really lovely experience as ever. Inventive dishes and great service.
Really nice food excellent service,nicely decorated restaurant
Excellent meal and service, very welcoming staff. Highly recommend and will visit again
We came here on a Tuesday night. As soon as we arrived we were disappointed with the scene as on the front reception/waiting area where the bar is, there were empty used glasses piled up not one or two there were about 20 to 30 glasses. We booked the table for 8:30pm and there were other people who booked the table for 8:45pm. Those people were taken to be seated first however it did not take for us to get a table. We were left at our table for a while before someone came over to take order but we were still deciding. After a while we ordered some drinks and it came fairly quickly but with a missing drink. We asked a waiter that we are missing a drink and again it took time to arrive and no apology. We then ordered the food including poppadoms. Poppadoms came on time but after that it took about 50mins to get our starters and 90mins altogether for our mains to arrive. Now meanwhile my 4 year old daughter wanted water so we asked for a jug of water. Again without any surprise it did not arrive. We asked three times but still no one bothered to bring it to our table. Especially a girl waiter was so rude to us. Even after asking it for 3 times she continued to serve drinks to other customers. Now while we were having our mains we suddenly started feeling sweaty and upon asking we found out that the AC is not working. We tried to speak to a manager but it seemed like there was no manager. We spoke to a guy there who was just helping out. He was apologetic for our experience. Overall food was okay but the service was terrible. This time possibly it was our first and last time at this restaurant.
Food was lovely, but service was horrendous. Waited so long for each course, drinks took just as long too. Not very apologetic. Real shame .
Sultan offers takeaway which you can order by calling the restaurant at 01634 813122.
Sultan is rated 4.4 stars by 70 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.