Enable JavaScript to run this app.
Skip to main content
OpenTable logo
Food - Sugar Factory - San Antonio, San Antonio, TX

Sugar Factory - San Antonio

3.4 (632)
$31 to $50
American
849 E Commerce St, San Antonio, TX 78205

Make a booking

A photo of Sugar Factory - San Antonio restaurant

Sugar Factory - San Antonio

3.4
$31 to $50
American
Downtown

Make a booking

2 people
7:00 pm
Booked 15 times today

About this restaurant

  • Lively
  • Good for special occasions
  • Kid-friendly
Sugar Factory American Brasserie, America’s favorite eatery and celebrity hotspot – known for its over-the-top dishes, sweets and treats – has opened its second Texas location in San Antonio. The world-famous, family-friendly, high-energy celebration destination is located on the popular River Walk at 849 E Commerce St, unit 109.

“For over a decade, Sugar Factory has delighted guests of all ages with our internationally recognized fun, high energy brand delivering memorable experiences in a family-friendly atmosphere. We are excited to introduce San Antonio to our signature desserts, savory dishes, beautiful photo op walls, and friendly staff,

Dining areas

Additional information

  • Dining style
    Casual Elegant
  • Price
    $31 to $50
  • Cuisines
    American, Comfort Food, Dessert
  • Hours of Operation
    Mon–Thu 11:00–22:00 Fri 11:00–23:00 Sat 10:00–23:00 Sun 10:00–22:00
  • Phone number
  • Payment Options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Casual Dress
  • Private party facilities
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. you can contact our Events Department at sanantonioparties@sugarfactory.com or call (726) 204-2020.
  • Private party contact
    Dana Sugarman: (726) 204-2020
  • Area
    Downtown
  • Parking Details
    None
  • Additional
    Bar/Lounge, Beer, Cafe, Cocktails, Full Bar, Late Night, Patio/Outdoor Dining, Private Room, Takeaway, Weekend Brunch, Wheelchair Access, Wine

Private dining

Offers

  • Sugar Factory Happy Hour

    1 - 20 people

    Multiple dates available
    Mon - Thu - 3:45 pm - 10:00 pm,Fri - 11:00 am - 11:00 pm
    Sugar Factory celebrates the happiest hours of the day with our amazing Happy Hour! Relax and enjoy our some signature beverages and select food items at a special price to end your day perfectly! Monday - Friday 4pm-7pm Please note Happy Hour is served in our Bar and Patio areas, seating is 1st come 1st serve. We DO NOT accept reservations for Happy Hour:)

Concierge
AI Beta

Our AI assistant, Concierge, is here to answer your questions about this restaurant.

Reviews

OpenTable reviews from verified diners

Reviews from people who have dined at Sugar Factory - San Antonio.

3.4

3.4
(632)
  • 3.4Food
  • 3.3Service
  • 3.9Ambience
  • 3.1Value

Noise • Moderate

Loved For

  • San Antonio

    Kid-friendly

  • San Antonio

    Kid-friendly

Review summary

AI-generated from verified diner reviews
Sugar Factory in San Antonio offers a vibrant dining experience that's perfect for special occasions. Guests appreciate the "fun atmosphere" and "delicious food." While service can be inconsistent, standout servers like Augustine and Gabriel ensure memorable visits. The menu features creative drinks and desserts, making it a must-visit for celebrations.
632 Reviews
  1. Kelci

    San Antonio1 review

    4.0

    Dined on 31 October 2026

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 3
    The food was better than I expected when I read reviews, so that’s a huge plus. The mozzarella stick appetizer was delicious and everyone seemed to enjoy their main course. I would have gotten a virgin drink but they were only $5 less than the alcoholic ones, which seems crazy to me. My biggest gripe is that I chose this place to get cute pictures for my daughter’s 16th birthday and the entire place was covered in tacky, ugly Halloween decor. If you are going to decorate for Halloween at least pick cute decor that matches your aesthetic!

    Is this helpful?

  2. Tarah

    San Antonio8 reviews

    4.0

    Dined on 24 October 2026

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 5
    We celebrated our daughter’s 12th Birthday at The Sugar Factory. As San Antonio locals, expectations honestly weren’t super high, but we knew it would be a fun place near our hotel to celebrate her. The food, atmosphere and the Halloween decorations were good. The server, Augustine exceeded our expectations and was so attentive and kind. He made our girls Birthday dinner really special! We had reservations which helped with no wait time and ordered a fun Halloween themed milk shake that came with her Birthday song. Their fun way to celebrate guests isn’t for people who are shy and we had a blast!

    Is this helpful?

  3. Candace

    Greensboro / Winston Salem / Highpoint5 reviews

    2.0

    Dined on 23 October 2026

    1. Overall 2
    2. Food 4
    3. Service 3
    4. Ambience 3
    Went there over the weekend for the Halloween menu and was told it was not being served. Asked the server why since it was literally the weekend before Halloween and it’s on their website and he just said I don’t know. Also have on their website that you can get a fondue dessert, and that also was not being served. So it was basically a bust. The food we got was good, but the two reasons we chose that place based off of the information on the website was a lie.

    Is this helpful?

  4. OpenTable Diner

    Houston1 review

    1.0

    Dined on 17 October 2026

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    The restaurant was not open. Online it said it opened at 10 am. We booked a reservation for 10:30 am for 6 people and show up and it was not open and no one is even inside. We then had to scramble to find some where to eat on the riverwalk on a Saturday. Very stressful

    Is this helpful?

  5. Blane

    San Antonio2 reviews

    1.0

    Dined on 15 October 2026

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    We arrived after driving all the way downtown and paying to park to find the restaurant closed. We had reservations and were not notified. No note was on the door or any sort of explanation as to why the sudden closure. Will not return. Completely unprofessional.

    Is this helpful?

  6. Sarah

    Dallas - Fort Worth2 reviews

    2.0

    Dined on 10 October 2026

    1. Overall 2
    2. Food 1
    3. Service 2
    4. Ambience 5
    Two things that I wanted on the menu were sold out

    Is this helpful?

  7. Kaiden Gold

    San Antonio2 reviews

    2.0

    Dined on 9 October 2026

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 5
    Server only refilled our water 1 time throughout the 2 hour duration of our time here. Also the food is EXTREMELY overpriced, although the menu is fun with a lot of options you can easily rack up a $100+ bill just off an appetizer and Drink. The Auto Gratuity on all tabs is distasteful and makes the restaurant seem more like a cash grab than an establishment that cares about its guests. We had a reservation at 3:30 and upon arrival to an already empty restaurant, no table was pre set for us. I had to wait 10 minutes after the arrival of my $30 pasta ($8 chicken upcharge) to receive any silverware which i had to flag the bartender down to get. Not to nitpick or anything but If your charging steak house prices for scoops of ice cream these things should be in order.

    Is this helpful?

  8. William

    Unspecified2 reviews

    5.0

    Dined on 27 September 2026

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    It was really good but really expensive. Great for special occasions but not everyday.

    Is this helpful?

  9. Trudy

    San Antonio1 review

    1.0

    Dined on 20 September 2026

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3
    WARNING - They charge you a 20% service/gratuity fee from the start! We went yesterday and it wasn't that busy. The waitress was nice but we hardly saw her. It took forever to get our food. We even had to ask another waiter for a water refill because we never saw our waitress. BEWARE of the"rainbow mini sliders"!!! DO NOT GET THEM!!!!! Both my daughter and her cousin got them and they only made it through one burger each. Both of them said it tasted weird and the little meat patty inside was like a dry hard hockey puck - so that was a wasted $60 on nothing since they didn't eat it or take it home because it was so nasty! The drink menu (non-alcoholic and alcoholic) was RIDICULOUSLY OVERPRICED!!! $36 for a little drink that bubbles - what a rip off! The music was soooo loud that we could hardly hear each other talk! The "candy store" in the back was a joke - don't waste your time going back there! The desserts looked amazing but were also so WAY OVERPRICED!!! Definitely DO NOT recommend this place unless you want to in for a FEW photo ops and shared a fun overpriced dessert with friends!

    Is this helpful?

  10. Randa

    San Antonio3 reviews

    1.0

    Dined on 15 August 2026

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Food was terrible. Service was worse. We ate outside, we were the only customers on a Saturday afternoon and the wait staff (3 of them) watched us from inside the restaurant and only came to wait on us (3 times) when we went in and asked for service.

    Is this helpful?

Dining areas

Additional information

  • Dining style
    Casual Elegant
  • Price
    $31 to $50
  • Cuisines
    American, Comfort Food, Dessert
  • Hours of Operation
    Mon–Thu 11:00–22:00 Fri 11:00–23:00 Sat 10:00–23:00 Sun 10:00–22:00
  • Phone number
  • Payment Options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Casual Dress
  • Private party facilities
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. you can contact our Events Department at sanantonioparties@sugarfactory.com or call (726) 204-2020.
  • Private party contact
    Dana Sugarman: (726) 204-2020
  • Area
    Downtown
  • Parking Details
    None
  • Additional
    Bar/Lounge, Beer, Cafe, Cocktails, Full Bar, Late Night, Patio/Outdoor Dining, Private Room, Takeaway, Weekend Brunch, Wheelchair Access, Wine

FAQs

For a calmer, more attentive visit try a weekday evening, Monday nights in particular have been singled out by a guest for a great date-night experience, and other guests note visits on nights with few people led to better service.

Yes, Sugar Factory - San Antonio welcomes private parties and events, and the River Walk location can host group celebrations.

Yes, Sugar Factory - San Antonio can work well for a date night: guests have described lively atmosphere, great service, and called their visit a “perfect date night.”

Desserts are notably large and shareable, guests repeatedly describe the sweets as “gigantic” and say many are big enough to share at the table.

Monday evenings can be a great choice, one guest reported a perfect date-night visit on Monday (October 13), praising the food, drinks and service.

Sugar Factory - San Antonio has indoor dining plus bar/counter seating and outdoor seating on the River Walk, so you can choose a table inside or enjoy the riverside patio.

Expect busy nights for special occasions and large-group visits (holiday weekends and party nights), while many guests also report quiet, nearly empty visits, one reviewer even noted a Saturday evening that "was not busy at all."

Yes, Sugar Factory - San Antonio markets itself as a family-friendly, high-energy spot, and many guests bring kids for birthdays and family celebrations where staff make the occasion special and the desserts and shakes are a hit.

Casual dress is the guide, comfortable, informal clothes are appropriate and nothing formal is expected.

Sugar Factory - San Antonio is a high-energy, family-friendly celebration spot on the River Walk, full of colorful, photo-ready touches and a vibrant, party-minded atmosphere with lively music and frequent birthday moments.

How FAQ content is generated

  1. Home
  2. United States
  3. San Antonio
  4. San Antonio
  5. Downtown

Make a booking

A photo of Sugar Factory - San Antonio restaurant

Sugar Factory - San Antonio

3.4
$31 to $50
American
Downtown

Make a booking

2 people
7:00 pm
Booked 15 times today
OpenTable
  • About Us
  • Blog
  • Careers
  • Press
More
Businesses
  • Restaurant Management Solutions
  • Restaurant Booking Software
  • Restaurant Marketing Software
  • Restaurant Event Software
  • OpenTable For Restaurants
  • OpenTable For Restaurant Groups
  • Restaurant Resources
  • OpenTable Pricing & Plans
Join us on
  • Privacy policy
  • Terms of Use
  • Cookies and Interest-Based Ads
  • Accessibility Statement
  • Cookie Preferences
Copyright © 2026 OpenTable Australia Level 22, 357 Collins Street, Melbourne, Victoria - All rights reserved.
OpenTable is part of Booking Holdings, the world leader in online travel and related services.
Booking Logo
Priceline Logo
KAYAK Logo
Agoda Logo
OpenTable Logo