Sugar Factory - Meatpacking District
Very popular birthday spot, hearing "happy birthday" song every 10 minutes can be a bit trying
Food was good. Waitress was friendly
Good experience for the girls. They loved the fancy drinks and the candy bar. Food was average. Decor nice. Fun atmosphere.
Very dirty place. Poor service
Great food and Great experience. Birthdayyyyy dinner was well spent at this restaurant. Thank you
The dishes were dirty, and new clean ones were never brought to us.
It was a celebration for my boyfriend’s daughter’s 6th birthday.. The kids really enjoyed themselves and the place was moderately priced which was great!
The food took over an hour to arrive, then an order was missing and a piece of hair was in the fries in one of the meals
We went for drinks and dessert and both were amazing! We got sundaes for two and they were great. The ice cream itself was creamy and the toppings were very flavorful!
Took my neice for her bday was like a club with food, everything was delicious and service was good just really loud music.
It was extremely cold in the restaurant and they serve ice cream so not enjoyable at all. The food was not great and took forever to be served. They forgot our kids meals. It was overall not a great experience. Maybe they just had a bad night.
The restaurant is definitely overrated! The drinks were super delicious, while the food was just “ok” to me. The heat in the restaurant was broken and on such a very cold night. People had coats on while eating dinner!!!! SMDH
There was no heater. We were so cold in the restaurant especially my friends from DC came here first time for her 62 birthday celebration. Another thing is that we should be allowed separate checks at the same table after a waitress told us no to use one check only due to your restaurant policy. This was ridiculous for us to calculate a small group or individual food cost on one check. It was slight turned off for my friend. I am somewhat disappointed because I spoke highly about this place as it's my fourth time.
I hope it won't happen the next time when I return in the future.
It was an awful experience. Food cold and the heat must have been broken.
We waited for about 35 minutes even with a reservation in an extremely cold stairway. When seated the place was freezing and I had to eat with my coat on. My table was dirty so I had to use my napkin to clean it. We waited atleast 25 minutes for our order to be taken. I asked for a clean napkin then, never got it. The food came. I asked for ketchup for my daughter's chicken fingers and fries, never came. Never got a napkin after asking 3x. The food was mediocre at that. Save your money. Overpriced tourist trap.
My fiancée and I planned this event for quite some time. We were taking our 4 kids for the ultimate dessert experience. The service was fantastic however there wasn’t any HEAT on in the restaurant on November 9th. The desserts that we were so looking forward to and the reason we went were barely touched because we were too cold to eat it. Patrons in the restaurant had their jackets on as we did as well. It was so cold it was draining the battery from our phones. It was never addressed and the money we put aside to take our children out was over $200 wasted on dessert they could not eat.
Very disappointed we weren’t compensated and had to endure freezing temperatures inside a restaurant!
Concierge was very rude and upset with everyone because it was backed up. Waitress staff was rude as well. Goblet was minimal alcohol
Worst restaurant in Manhattan, honestly. I went for my moms birthday and requested a birthday dessert and candle and they never brought it out. I saw my waitress twice: when she took my order... and when she gave me the bill. We were given PLASTIC utensils like wtf ?? And my sisters appetizer was brought out 15 mins after her main course... which they messed up. We don’t eat pork and they gave her a ton of pork. So she couldn’t eat until 45 minutes later. We made a 2 PM reservation, did not sit until 2:40... and waited 49 minutes for a meal.
The people are rude, service sucks, food was cold. I can never waste more of my money here ever again. So disgusting.
My experience this time around was a little disappointing. First the place was freezing. We were seated right next to the wall where the vents were blowing cold air on top of it already being freezing outside. Almost everyone in the restaurant kept their coats on. Secondly when we requested a hot beverage we were told the machine didn't work. Therefore we were able to order anything hot. Thirdly I ordered the French toast for $18, just to receive 4 triangle slices of dry bread that looked like it had been toasted, sprinkle with a pinch of cinnamon and left out for 2 hrs as it was cold and dry. Thank goodness for my waitress who accommodated me and allow me to change my order to a burger which was a much better choice. How can you charge so much money for some dried up bread??!!!!! My friends also was not happy with her waffles as those also came out COLD!!! For such a "happening" place, Sugar Factory needs to do better.
Not in the winter the store was too cold. I had a baby with me and young children who were too cold to enjoy the food and their milkshake. It seems
to me the heat was off. Completely disappointed and we celebrated a birthday.
I was EXTREMELY dissatisfied in the service and food at this venue. We waited over an hour to even get a hello and water to the table. The heat was not working so it was similar to sitting outside. When two appetizers came they were luke warm and it took over 20 more min for other appetizers to come and by that time we were to hungry and very upset to finish. Pls help correct the customer service and overall satisfaction to customers coming to this restaurant.
It’s cold !!! Put some heat !!
My food got cold so fast.
Service was awful, music was terribly loud I couldn’t have a conversation with someone sitting right next to me and they tried to charge us $5 for a sparkler candle that we didn’t ask for.
They also were out of the wine we ordered, so they gave us our 2nd one but charged us for the one that they were out of because it cost more! Crazy place, but people still go for the stupid drinks and desserts I guess?
For a once in a lifetime experience yes but not a regular go to type of place. Food and drinks immensely expensive although the food itself was good quality. It might behoove management to turn on the heat when the temperature outside is below 40 degrees. Very close to the High Line. Enjoyable but a one time only for this family.
Fell short of expectations with exception of milkshake presentation. Cupcake on shake was frozen, cookies on shake tasted freezer burned and donut on shake had no taste whatsoever. Waited 45 minutes for lifeless salad and burned burger sliders. We were second party to be seated on a Friday after opened. We were just a Party of two. It was sad that not once did my daughter or I see the staff smile. Not even when I was given the check. Will not be going back or recommending to others.
Horrible customer service and poor management.
McDonald’s runs a smoother operation than the leadership at this establishment.
I have to admit that The only think about that place was that the food was good. The service lacking in service. Waiting for everything very long even to refill my water glass. But the music was extremely too loud!!!!
Won’t come back to that location.
While the servers and hostess were very kind, the food was not very good. The burgers and chicken were burnt but served lukewarm. The desserts were just ok give the astronomical prices.
The food and the dessert took forever. There was 11 of us there for 3 hours. There were two other tables occupied, so not busy at all.
The hostest knew my name without me saying which was very nice and friendly.
It was amazing!!
I’ve been there several times now this year and this time was the worst. They were understaffed and the wait time was entirely too long at the table. The waiter did apologize and explained that staff called out sick and he wasn’t even supposed to be working. The air conditioning was broken. They couldn’t get it to turn off so people were there eating with their coats on. The buns on the burgers were not exactly soft and the food got colder faster because it was so cold in there. I’m not much of a complainer usually but this time I would say, out of five times that I’ve been there this year, was absolutely the worst.
Love this Place totally go again,recommend it.I had banana Nutella milk shake
Waited half an hour to get seated with a reservation, they ran out of donuts so we couldn’t order the donut burger, and the drinks they served were in water glasses because they ran out of martini glasses. That being said once we complained they managed to wash some glasses and remake our drinks to standard. They also took them off the bill so I can’t complain about that. They brought the entrée out before the appetizers and drinks but then fix that as well. Not terrible just not fantastic. The food and drinks were delicious though.
The food came really fast and cold. They forgot to bring my chicken with mash and brought with waffles. It was an “eh” experience. The server was nice and polite. The food came so fast almost like if it was microwaved.
Our brunch was a disaster. The food arrived after an hour and the place wasn’t even full. And when it finally arrived, it was incomplete: a coffee never arrived, the bacon arrived after we finished the eggs...
The waiting staff was too busy singing happy birthday and doing other useless things of the sort.
I reported the problems to the manager and, instead of apologizing, he looked at me with a smirk.
The food was plain and greasy, the prices excessive even by NYC standards
Over the experience was good but I reserved the table 2wks in advance to surprise my lady for her birthday and they wouldn’t let my guests sit til the whole party was present so we arrived and the surprise was ruined. The food was great, service from out host was outstanding, I can’t remember his name but I think it was Ernest but again overall it was great but the restrictions on table seating especially with a reservation was ridiculous. Oh and before I forget it stunk in there. It smelled like old mops as if cleaning with old rags and mops, Horrible but we delt with it.
My experience was great our waiter SEAN was AMAZING.
We love this place! The food, the look, the drinks, everything. And shout out to our waitress Janet, she was super fun and kept our birthday girl hype throughout the night.
Only concern was that we were seated in the basement level and it was so cold.
One of the people in our party already had a cold and most of us were reluctant to take our jackets off and eat comfortably.
I understand they had the front door open because the waiting area can get packed but even then we all tried to huddle in a corner to avoid the cold.
Celebrating my daughter’s birthday. Great if you are going for atmosphere and dessert. Food is fair diner quality at best. Glad she had a good time. Service was very pleasant. Just terrible food.
It was my daughter 13th birthday