Sugar Factory - Meatpacking District

3.6
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6438 reviews
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$30 and under
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Contemporary American
Sugar Factory American Brasserie's first East Coast location is now open in New York City's famed Meatpacking District at 835 Washington St. The 6,000-square-foot eatery will offer an intimate dining room and retail space, complete with the sweet shop's signature items.
What 6438 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.6based on recent ratings
3.5
Food
3.5
Service
3.7
Ambience
3.1
Value
Noise · Moderate
65% of people would recommend it to a friend
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OT
New York Area
1 review
Dined on 15 March 2020
Overall4Food5Service5Ambience4

It was my daughter birthday the place staff was very nice and the place was clean

OT
New York Area
6 reviews
Dined on 15 March 2020
Overall5Food5Service5Ambience5

I love this place.

KL
New York Area
1 review
Dined on 14 March 2020
Overall4Food5Service5Ambience5

I’ve gone to the sugar factory multiple time and each time I enjoy my self so much

JC
1 review
Dined on 14 March 2020
Overall5Food5Service4Ambience5

The staff were very helpful. The noise level was calm and nice.

PG
1 review
Dined on 14 March 2020
Overall4Food4Service5Ambience5

It was fun. My daughter's enjoyed themselves. The gratuity was ridiculous tho.

A
1 review
Dined on 13 March 2020
Overall2Food2Service4Ambience4

The food took a long time to come out and when it did it was cold.

RC
New York Area
3 reviews
Dined on 13 March 2020
Overall5Food5Service5Ambience5

We had a great time. Our server, Jeremiah, was wonderful.

NP
1 review
Dined on 12 March 2020
Overall5Food5Service5Ambience5

It is awesome food delicious drinks Fantastic Vides are awesome

t
Naples
40 reviews
Dined on 12 March 2020
Overall5Food4Service5Ambience5

We enjoyed the food and our server was awesome! The bubbling drinks and shakes are a must have at this restaurant.

OT
1 review
Dined on 12 March 2020
Overall5Food5Service5Ambience5

I love it., Place is amazing food drinks everything

LH
1 review
Dined on 11 March 2020
Overall1Food2Service1Ambience1

We were kept waiting 20 minutes before being served. And then waited ages for the food to arrive.the staff were unfriendly and made no effort to come over. Asked for ketchup when our food arrived and it never came. Music volume was turned up and down constantly. And was as loud as a club at times. Food was okay. However the burger buns were stale. Complained to the staff but she just ignored us and gave us the bill. Had to go up and pay as she never returned.

S
1 review
Dined on 11 March 2020
Overall1Food1Service1Ambience1

Service was terrible, our server was rude and had no idea what she was doing, it was not a busy evening. We received our cutlery after receiving our food, by the time we were able to eat our food it was cold, and received water once upon arrival. Our waiter never came back to get our drink orders, we never got our Sugar factory experience. The manager however was attentive to our table shortly after we made a complaint. I hope the tip we left was provided to the other servers!

OT
Atlanta
4 reviews
Dined on 11 March 2020
Overall5Food2Service4Ambience5

Service was slow, food was good

G
New York Area
4 reviews
Dined on 11 March 2020
Overall4Food4Service5Ambience5

I took my 4 year old to lunch on Wednesday. There weren't very many tables occupied (maybe 6 tables at various stages), but the kitchen was still really slow. Waiter and host were all very nice. We both had burgers - his the rainbow mini sliders (only managed to finish 2) and mine with bacon on a gluten free bun. Burgers and fries were pretty good. The cookie monster milkshake was delicious. Was the milkshake pricey? Yes, but it was large and came with a donut, a cupcake, 1 whole chocolate chip cookie along with cookie pieces glued to the mug with chocolate. I would go back again.

L
1 review
Dined on 10 March 2020
Overall5Food5Service5Ambience5

Loved everything about this place, always a good time

OT
New York Area
1 review
Dined on 10 March 2020
Overall4Food4Service4Ambience3

Nice for birthdays but pricey.

OT
1 review
Dined on 8 March 2020
Overall4Food5Service3Ambience5

Nice experience

JN
1 review
Dined on 8 March 2020
Overall5Food4Service5Ambience5

Shante Andres made it very easy to book our reservation and joined in the surprise singing of happy birthday to my daughter.
Our server Kyle was very courteous and attentive at all time.

OT
1 review
Dined on 8 March 2020
Overall2Food2Service2Ambience2

Celebrating 10 year old daughters report card

OT
1 review
Dined on 7 March 2020
Overall1Food3Service2Ambience2

It was for my birthday and it was horrible because it was something in my drink and we ask the waitress for a good birthday performance and he had lied! He kept forgetting about our table too! He also did bring my friend drinks out after he finished eating. I also ask for a nice view and I didn’t get that either.....I will not be going back here

OT
1 review
Dined on 7 March 2020
Overall4Food5Service5Ambience4

It was great! Very energetic.

OT
New York Area
1 review
Dined on 7 March 2020
Overall1Food1Service2Ambience2

Too small, decent ambiance. Food was not great. Chicken was from a box, better steaks at Ihop.

E
New York Area
1 review
Dined on 7 March 2020
Overall3Food2Service5Ambience5

Sugar Factory is great for the experience. The Goblet drink was so fun and cute. Also the Mac and cheese lollipops. But that was about it. The wings and fries were not great and the meatballs were cold. However, the service was so excellent that I would go back again. Just for the drink tho

2
Philadelphia
52 reviews
Dined on 7 March 2020
Overall3Food4Service2Ambience3

We had a reservation for 4 ppl and were seated immediately when we arrived.. The restaurant was empty, only one other table seated at the time. Server promptly takes our order. Three of our 4 drinks come out. We had to ask server where the other drink was. We don’t have to wait too long before our food comes out. The kitchen forgets to put bacon on my burger, so server takes it back to kitchen to have them add it. They forget the tomato soup that was ordered. We are almost finished with lunch when the soup arrives. Our bill for 4ppl was $180, very pricey for such bad service.

JS
1 review
Dined on 6 March 2020
Overall5Food5Service5Ambience5

it was good, the food drinks and our server was great!

LB
1 review
Dined on 6 March 2020
Overall4Food2Service5Ambience5

This was very charming and the staff was so friendly and courteous to our needs,however the food really was not good,but I still gave a 4 star,for everything else..its a great treat,snack,dessert and drink place..the ambience is so wonderful..bar is nice.. clean bathroom and all in all a nice hang out spot,specifically for teens..

OT
1 review
Dined on 6 March 2020
Overall3Food3Service3Ambience4

Very unique venue with unique cocktail menu. Was disappointed that they squeezed our party of 7 into a table suitable for 4-5. Menu was limited compared to what's listed online and many cocktails and dishes were unavailable.

L
1 review
Dined on 4 March 2020
Overall2Food2Service4Ambience2

Food was bad, waffles burger the meat was dry and burnn

JL
1 review
Dined on 1 March 2020
Overall2Food3Service1Ambience3

The waiter didn't do a good job he was all over the place paying no attention to our table where we celebrated my daughters 10th Birthday, very annoyed because after paying over 150$ on just milkshakes it'd be nice for the waiter to be more involved instead of forgetting items we ordered and having to wait 20mis for everyone to get their milkshakes -- they also forgot to do the bday song, had to remind him a few times!!

OT
1 review
Dined on 1 March 2020
Overall3Food3Service4Ambience3

We celebrated our daughter’s birthday. It was fun

c
New York Area
2 reviews
Dined on 1 March 2020
Overall1Food1Service4Ambience1

Took over 1.15 min to get ice cream. Music was loud. Facility didn’t look clean.

OT
Atlantic City
3 reviews
Dined on 1 March 2020
Overall4Food3Service3Ambience3

The milkshake presentation was the best part and only thing that made this memorable.

M
New York Area
1 review
Dined on 29 February 2020
Overall3Food4Service5Ambience3

It was FREEZING upstairs, but the staff were pleasant, food was great, very pricey but good non the less, they just needed heat!!! i ate with my coat on!!

OT
1 review
Dined on 29 February 2020
Overall5Food5Service5Ambience5

Everything was great.. the only thing was the music to loud for a restaurant

FD
1 review
Dined on 29 February 2020
Overall3Food4Service4Ambience4

I told them it was my friends birthday and they didn’t sing to her but sang to other people there.

D
Poconos
1 review
Dined on 29 February 2020
Overall2Food1Service3Ambience2

Food isn't their strong suit. Very bland/tasteless. Ordered items off a menu that was apparently an old menu, no longer served them. Very loud music, so loud waiter could barely hear me. Extremely cold inside, so cold we could not wait to leave. Seems like the hype is just for the goblet drinks, but yet most tables left 3/4 of the liquid still in the bowl. Went for my kids 16th birthday with her friends. They weren't impressed. They don't even offer N/A beverages (pepsi/coke products) 1 star is being generous

KD
New York Area
6 reviews
Dined on 29 February 2020
Overall4Food3Service3Ambience4

It was a perfect way for my 15 years old to spend her birthday with friends.

Thank you for a fun time!! We will def be back.

J
1 review