Sugar Factory - Foxwoods

4.2
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2348 reviews
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$31 to $50
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Contemporary American
This celebrity gathering spot treats guests to a one-of-a-kind experience serving upscale dining classics from brunch to late-night ranging from decadent crepes to flavorful milkshakes, gourmet burgers and more. Signature treats include a number of celebrity-endorsed Couture Pops, smoking Goblet Drinks and candy infused cocktails. The retail section will offer a selection of the company’s signature treats andmerchandise, including the world-famous Couture Pops. After dinner, guests will want to stay long into the night to enjoy the innovative cocktails, top hits dance music, and lively social scene.
What 2348 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.1
Food
4.1
Service
4.3
Ambience
3.6
Value
Noise · Moderate
82% of people would recommend it to a friend
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OT
OpenTable Diner
New York Area
2 reviews
Dined 2 days ago
Overall5Food5Service5Ambience5

Breakfast menu was great I enjoyed the steak and egg, waffles are amazing. Loved the hot chocolate with whipped cream

TB
vipTiffanyB
New England
1 review
Dined 2 days ago
Overall3Food4Service2Ambience5

Had to ask the waiter several times for things. He seemed bothered when we ask for something. Later on he seemed a little better

OT
OpenTable Diner
1 review
Dined 2 days ago
Overall1Food1Service1Ambience1

The waiter was incredibly slow and some what even rude to my request . I come here all the time and last night was the worst service I have ever gotten there . No personality what so ever also . Give it a big thumbs down 👎🏼

A
Angelica
1 review
Dined 2 days ago
Overall3Food2Service1Ambience1

THEY were 30min late for my reservation. My table had been ready they just "forgot" to call us. For the price the service is extremely poor.

OT
OpenTable Diner
New York Area
2 reviews
Dined 2 days ago
Overall5Food5Service3Ambience5

Great food, great atmosphere, pricing was as expected

OT
OpenTable Diner
1 review
Dined 2 days ago
Overall5Food5Service5Ambience5

Always a ton of fun, worth the $$$ for a fun time!!

K
Kathrynz
1 review
Dined 5 days ago
Overall5Food5Service5Ambience5

Celebrate with my friend for her Birthday.Excellent food and delicious dessert. Very enjoyable day.Thank You

A
April
1 review
Dined 5 days ago
Overall5Food5Service4Ambience5

This was my first time dining at Sugar and let me say, it was a wonderful experience to celebrate my 26th birthday! The food and drink (while super pricey) and ambience were amazing! I was apprehensive at first about going because of the negative reviews I read online about other people's experiences, but I'm glad I overlooked them, took a risk, and ended up having a great time! I loved my Ocean Blue Goblet as well as the Surf & Turf dish I ordered. Potatoes were wonderfully buttered, Steak was cooked well with no pink inside (just how I like it), and the lobster tail was well cooked. The ice cream was rich and yummy (especially the chocolate and the fudge that accommodated it!) My server was friendly and attentive. Bathrooms were neatly cleaned and stocked as well. If you're looking for a fun night out, I strongly recommend attending this Sugar location in Foxwoods!

OT
OpenTable Diner
1 review
Dined 6 days ago
Overall5Food4Service5Ambience5

The service was amazing and the drinks were like nothing we’ve have before. The apps were good (especially the spinach artichoke dip). It was also a lot of fun seeing everyone around us get excited over their drinks and desserts as well.

WL
WhitneyL
1 review
Dined on 20 September 2020
Overall3Food1Service3Ambience3

The food was disgusting. I brought my 12 y.o daughter and her 2 friends out to dinner and none of us ate our food. We all ordered burgers (I ordered a veggie burger). We all played with our food. Their mock drinks taste nasty the syrup was too strong. Bad experience (3rd time) won’t go back!

S
Sappita
1 review
Dined on 20 September 2020
Overall3Food2Service5Ambience3

$36 is way to much for mediocre drinks. Food was also cold

RB
RachelB
1 review
Dined on 19 September 2020
Overall5Food5Service5Ambience5

Friendly staff, good food and a great, fun experience.

TS
TabithaS
1 review
Dined on 19 September 2020
Overall2Food5Service2Ambience2

The food is good. What I was disappointed in is we got there 15 minutes earlier than our reservation and they had us wait until our actual reservation time to check in and we waited an additional 1/2 hour to sit while they let people who didn’t have a reservation sit.

RV
RobertV
New York Area
1 review
Dined on 18 September 2020
Overall5Food5Service4Ambience4

Great service. Great food. Amazing place to be with friends.

JM
JustaMom
1 review
Dined on 18 September 2020
Overall3Food4Service3Ambience4

I would have thought that having a reservation and noting it was to celebrate someone’s birthday would give us a more special experience than someone who just wandered in- no such luck.

WW
WhitneyW
1 review
Dined on 17 September 2020
Overall1Food1Service1Ambience5

Horrible food poor customer service price ridiculous

BM
BrianaM
1 review
Dined on 17 September 2020
Overall3Food4Service5Ambience4

Chicken Alfredo was very small portion for that price (24$). Lights were turned off and they relied on the big window for light which was very low- we could barely see what we were eating. Waitress was nice and made experience better.

OT
OpenTable Diner
1 review
Dined on 16 September 2020
Overall4Food4Service4Ambience4

Didn’t know they had sugar factory here and was excited when I did find out ! Food was good. I got the chicken Alfredo pasta with shrimp added. My date got the Salmon which was also good. The drinks of course are always pretty & yummy and of course Instagram worthy! Service was good as well. I enjoyed it

M
Manda
New York Area
4 reviews
Dined on 16 September 2020
Overall4Food4Service5Ambience5

Great place, great staff, too pricey for the items on the menu and they didn’t recognize our special occasion which was kind of a bummer as it was noted on our reservation.

AS
AshleyS
New York Area
1 review
Dined on 15 September 2020
Overall2Food1Service2Ambience3

The service was lacking took forever for drinks. The food was not good the dessert was alright.

CH
CherylH
1 review
Dined on 15 September 2020
Overall4Food5Service5Ambience3

It was overpriced for the drinks. Some smoke and candy not worth the 36 dollars a drink. I wouldnt pay that again

CT
CatherineT
New England
1 review
Dined on 15 September 2020
Overall4Food3Service3Ambience5

The goblet drink was fun as always. The calamari was also delicious, super crispy on the outside, but not greasy. We also had the colorful sliders which tasted good but weren't our favorite. It was cute that the meal came with a rubber duck. The decor at Sugar Factory is so much fun and I always love looking around.

OT
OpenTable Diner
New York Area
2 reviews
Dined on 15 September 2020
Overall3Food3Service5Ambience5

This place is all about the drinks the food itself is average at best even the mini burgers where dry

OT
OpenTable Diner
New England
7 reviews
Dined on 14 September 2020
Overall4Food4Service5Ambience4

Food was good, none of us cared for the French fries but the burgers were good. They need a new gluten free bun, there are better ones now that don’t fall apart when you pick up your burger. My daughter liked her Alfredo. Specialty drinks and milkshakes were a big hit with the kids and adults, it’s a fun menu.
It wasn’t busy when we went and it was a little dark, not the party atmosphere we expected but they are limited due to Covid and they kept everyone distanced. Good place to celebrate a birthday or other occasion. Our server was great.

TB
vipThierryB
New England
2 reviews
Dined on 13 September 2020
Overall2Food4Service1Ambience3

The server was at the table 3 time
1) can i get u something to drink
2) are u ready to order
3) here is the check
Never ask do u need anything
How is everything
I tip 20% because i am in the industry
But 2% would have been enough.
I will not go back

OT
OpenTable Diner
New England
2 reviews
Dined on 12 September 2020
Overall5Food5Service5Ambience5

Can't wait to go back!

NC
NidyaC
1 review
Dined on 12 September 2020
Overall5Food4Service5Ambience5

Over priced for some of the things! Taste on the little muffins that come with the cookie monster shake is not good they could do better on the frosting quality and flavor!

LK
LisaK
New England
2 reviews
Dined on 11 September 2020
Overall5Food5Service5Ambience5

This restaurant has come a long way since it has opened. I have been several times and the food was barely edible and the pricing was outrageous. The pricing for food would make you think you were in a 5 star restaurant, however, the food was excellent. I'm not sure why they have to charge $36 for a 4 oz piece of salmon but it was very good.
Pricing on non alcoholic drinks is also ridiculous but I guess you are paying for the dry ice effect.

OT
OpenTable Diner
Las Vegas
2 reviews
Dined on 10 September 2020
Overall5Food5Service5Ambience5

We stayed at the Foxwoods and my husband had never been there before. I went to the location in Miami but I liked this location and the service and food was great. It’s a little pricy but definitely worth it for a special occassion and vacation. The drinks and desserts are huge so you definitely get your money’s worth and can share many of the items.

OT
OpenTable Diner
New York Area
1 review
Dined on 10 September 2020
Overall4Food5Service1Ambience5

We had a reservation but when we got there we had to wait another 20 minutes for a table. They need to make sure to have tables saved for reservations

OT
OpenTable Diner
1 review
Dined on 10 September 2020
Overall5Food5Service5Ambience5

We went for my daughter’s 21st birthday. The drinks were not very strong. Contained a lot of soda.

OT
OpenTable Diner
1 review
Dined on 9 September 2020
Overall1Food4Service2Ambience3

Made reservation, spoke with someone the day of the reservation and still had to wait 45 mins for seating. We were informed via phone Covid was allowing 8 per table but we would be seated close together, Got our first seat which we were in 3 different sections moved us to another section and told we could pick where to sit. As a large family we wanted to still space 8 per table.... The manager Stormed over and yelled at us for separating our tables from one another!! She did provide the bday person with a gift but I felt they could have even offered something for the tardiness and lack of communication!!

KL
KristenL
New England
1 review
Dined on 8 September 2020
Overall5Food5Service5Ambience5

Excellent! I took my daughter and her friends for their birthdays and they had a blast! Food was delicious!

OT
OpenTable Diner
San Joaquin
1 review
Dined on 7 September 2020
Overall4Food4Service4Ambience4

Had a great time!! Food and dessert was wonderful!! Hopefully the chocolate fondue will be back on the menu soon..

CB
CarmenB
1 review
Dined on 6 September 2020
Overall5Food5Service5Ambience5

I enjoyed my dinner tht night. The two hour wait I didn't like .

TD
TDG9787
1 review
Dined on 6 September 2020
Overall5Food5Service5Ambience5

Great food and drinks! Great staff! Went there to celebrate my birthday , had a great time! Good music! Was nice & clean and they took all safety precautions. I will definitely be back.

OT
OpenTable Diner
1 review
Dined on 6 September 2020
Overall5Food5Service5Ambience5

Nice environment, kind and happy servers, easy assistance

OL
OLGA50
New York Area
3 reviews
Dined on 5 September 2020
Overall5Food5Service4Ambience4

Waffle was so great. coffee of the day was not that delectable. waitstaff was great.

SC
SandraC
1 review