Sugar Factory - Foxwoods

4.2
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2162 reviews
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$31 to $50
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Contemporary American
This celebrity gathering spot treats guests to a one-of-a-kind experience serving upscale dining classics from brunch to late-night ranging from decadent crepes to flavorful milkshakes, gourmet burgers and more. Signature treats include a number of celebrity-endorsed Couture Pops, smoking Goblet Drinks and candy infused cocktails. The retail section will offer a selection of the company’s signature treats andmerchandise, including the world-famous Couture Pops. After dinner, guests will want to stay long into the night to enjoy the innovative cocktails, top hits dance music, and lively social scene.
What 2162 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.1
Food
4.2
Service
4.3
Ambience
3.6
Value
Noise · Moderate
81% of people would recommend it to a friend
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R
yahairaR
1 review
Dined 3 days ago
Overall4Food3Service3Ambience4

waiter took to long when it wasn’t busy but overall it was good

TW
TesleyW
1 review
Dined 3 days ago
Overall5Food5Service5Ambience5

Very nice staff! The food was so delicious and fresh . Enjoyed the whole experience.

DR
DesireeR
1 review
Dined 4 days ago
Overall5Food3Service5Ambience5

The experience was very fun and good The big drinking bowls had a lot of alcohol in it the milkshake was very good and the food was not all that in my opinion

D
Denzel
1 review
Dined 4 days ago
Overall5Food5Service5Ambience5

First time having it, definitely coming back without a doubt. Burgers were cooked perfectly and the drinks are delicious.

C
Charlie
1 review
Dined 4 days ago
Overall5Food5Service5Ambience5

Outstanding service, drinks, and food! Will definitely go again.

KL
KerriL
1 review
Dined 6 days ago
Overall5Food5Service5Ambience5

I took my daughter there to celebrate her 10th birthday, and she loved it. The rainbow burger sliders were so cute and colorful. The staff sang Happy Birthday to her and made her feel extra special.

C
Cassie15
1 review
Dined on 7 July 2020
Overall5Food5Service5Ambience5

My family and I had an amazing time. The food is always amazing and the service was even better. Every time we visit Foxwoods we eat in the Sugar Factory.

DP
DominiqueP
1 review
Dined on 5 July 2020
Overall5Food5Service5Ambience5

I loved it so much I enjoyed my birthday there With you guys it was amazing everything was so good

F
Fallon
1 review
Dined on 4 July 2020
Overall4Food4Service4Ambience4

First time here. It was pricey but worth it. We will be back for sure.

S
Sayav
1 review
Dined on 3 July 2020
Overall3Food2Service4Ambience4

Food was not too good and the price was expensive. Burger Kings burgers are better and way less money.

JC
JasC
1 review
Dined on 3 July 2020
Overall2Food2Service2Ambience4

Overpriced. Food should be way better for the price.

JF
JenniferF
1 review
Dined on 3 July 2020
Overall2Food4Service2Ambience2

I think it’s extremely overpriced for the service, The food was very good but they messed up our order then when they fixed it and brought us our food we had to ask for napkins and utensils Which took a while to get someone’s attention. Then when we were done and ask for our bill we were charged for an extra shrimp Alfredo entrée. The waitress adjusted the bill but yet my debit card was still charged for it.

N
Nicole
1 review
Dined on 2 July 2020
Overall1Food4Service1Ambience3

Waited over an hour in June with no one checking on us or others in line once. Waiter was barely in attendance didn’t only seem one or two times.

JO
JohnO
1 review
Dined on 2 July 2020
Overall4Food3Service4Ambience4

Drinks and food are pretty pricey. Also a very noisy restaurant... waitress though was nice and quick to serve you.

T
Talia
1 review
Dined on 2 July 2020
Overall5Food5Service5Ambience5

Best wings and fries I’ve ever had in my life !!!

M
Misssss
1 review
Dined on 2 July 2020
Overall5Food4Service3Ambience5

It was fun drinks were bomb but for the price I’d expect more than .1 of alcohol to be in them 😭

OT
OpenTable Diner
New York Area
1 review
Dined on 30 June 2020
Overall4Food3Service2Ambience5

Music was fantastic. Great atmosphere. I had a reservation, but still waited 30 minutes as other groups who had no reservation was chosen before us. The service was delayed and not personable. Drink was really cool, but alcohol content was minimum. Did not feel much effect. For a $36 drink, I should have felt a little effect. Food was good, particularly the burger which was excellent. The layout and the interior of the restaurant is stunning.

LK
LatishaK
1 review
Dined on 28 June 2020
Overall5Food4Service5Ambience5

Listen to me! You will not be disappointed. The food was delicious! Customer service is on point. Although we are still going through the Pandemic, the waitresses were all very efficient and quick. The table help were great with keeping everything clean. I spilled a drink all over the table it was cleaned in 2 seconds. No one made me feel bad.
The restaurant was clean and the music was lively.
I made reservations so I did not have to wait in the line. Thank God. So they do stick by the reservations made.
The food was brought out in decent time too. I had my appetizers and entree all at once.
The size was jaw dropping. Very enjoyable time. The price was expected. 135 for two adult meals. An appetizer that could feed the table. Desert. Drinks. It was worth it.

DP
DianeP
1 review
Dined on 28 June 2020
Overall3Food3Service3Ambience1

It had music that was just blaring actually harming your ears. Ut was almost dark there you had to use your phone to see. Awful atmosphere

KW
KelseyW
1 review
Dined on 28 June 2020
Overall5Food5Service5Ambience5

It was a great place some of the best salmon I have ever eaten it was easy to find but it was very very loud and that was a huge turn off about it other than that it was great

c
cynthiam
1 review
Dined on 28 June 2020
Overall5Food5Service5Ambience5

the services was great, the food was amazing . nice and quiet the staff was great I got there 20 mins early and they took me right in. was my boyfriend birthday the staff was great .

OT
OpenTable Diner
New York Area
2 reviews
Dined on 28 June 2020
Overall4Food5Service5Ambience5

Excellent!! It was wonderful and the kids loved the special drinks.

A
Anon
1 review
Dined on 27 June 2020
Overall4Food4Service4Ambience4

My opinion is that Drinks were too expensive. Overall it was good

C
Cathy
New York Area
11 reviews
Dined on 27 June 2020
Overall3Food5Service3Ambience3

I have been to many Sugar Factory restaurants and always am impressed. Sugar Factory at Foxwoods didn't impress me at all. The staff was no fun and our specialty drinks were boring. There was no effort put into anything. There were 2 birthday celebrations and it was horrible to watch. I'm well aware of the Covid19 issues, but really??

KH
KyleeH
1 review
Dined on 27 June 2020
Overall5Food5Service5Ambience5

loved the food and drinks, everything was very good and the service was amazing.

c
colleenl
New England
3 reviews
Dined on 26 June 2020
Overall5Food5Service5Ambience5

From start to finish with the hostess all the way thru the meal was amazing! I have an allergy and our waitress was on point and not irritated with the allergy I have. Thank you for making it such a great experience!

JD
JessicaD
Los Angeles
1 review
Dined on 26 June 2020
Overall3Food4Service2Ambience3

The reservation and check in process was quick and easy. We were seated as soon as we arrived. We were sat in a very dark corner and had to use my phone flashlight to read the menu.
The restaurant was loud and unfortunately we had two obnoxious guests right near us.
The drinks were good however, very expensive. The food was delicious and worth the price. Food arrived quickly. Waiter was not very friendly or attentive. Overall it was an ok time.

LS
LillyS
New England
2 reviews
Dined on 26 June 2020
Overall5Food5Service4Ambience4

The food was all amazing my kids enjoyed it . A bit pricey but def worth it

S
Stacy
1 review
Dined on 24 June 2020
Overall1Food1Service3Ambience2

The FOOD SUCKS!!!!!! It is frozen food that comes out dry and is tasteless. Our server was nice and overwhelmed bc of short staff. She maintained a positive attitude even though the restaurant was not setup for success.

OT
OpenTable Diner
New England
1 review
Dined on 23 June 2020
Overall1Food1Service1Ambience1

Worst experience I have ever had at a restaurant at Foxwoods Casino. Traveled over 2 hours to bring a friend here for a 21st birthday celebration and was denied a drink due to an expired license. I understand that the ID was expired but due to COVID-19 the RMV is closed and you are unable to obtain a new ID. This was the only restaurant or bar at the WHOLE entire facility that this was a problem. I wish they were more understanding with this issue. It was only 2 days expired. Not like it was even a week. Don’t plan on returning here again.

OT
OpenTable Diner
New York Area
2 reviews
Dined on 21 June 2020
Overall5Food5Service5Ambience5

Father’s Day Dinner has fun great service. Waitress was amazing.

DT
DumpTruck
1 review
Dined on 21 June 2020
Overall2Food1Service5Ambience3

The food at this place is BAD. I've been here on 2 occasions. The first time I had a terrible burger that tasted frozen. The second time I had a buffalo chicken sandwich that looked like two tyson buffalo strips stacked ontop of each other and put on a stale brioche bun. Service is good and ambiance is okay. They charge a lot of money for frozen food. Would not recommend.

OT
OpenTable Diner
1 review
Dined on 21 June 2020
Overall5Food5Service5Ambience5

We made reservation for Father’s Day, staff were very nice and attentive! You can tell our waitress for some reason was the bartender and she went above and beyond on giving us a five starts service even though she was doing 2 jobs! Food was delicious and well cooked, awesome taste and flavors! We definitely enjoyed our visit, our food, the service and will definitely recommended! 🥰

JR
JohanalizR
1 review
Dined on 20 June 2020
Overall5Food5Service1Ambience5

Overall was great! Although our waitress treated our group like we were not paying or something. Definitely felt discriminated.

DD
DavDragon
New England
7 reviews
Dined on 20 June 2020
Overall5Food5Service5Ambience5

Considering the situation of covid19 they did an excellent job providing the best possible experience. Food was delicious.. Drinks were a little off from their usual quality, but still good. Look forward to visiting again as they strive to improve in this time of craziness.

C
Care603
1 review
Dined on 20 June 2020
Overall5Food4Service5Ambience5

The atmosphere was great! We enjoyed the food and the staff were excellent! I would highly recommend going and enjoying the experience!

A
Angie
New England
1 review
Dined on 20 June 2020
Overall5Food5Service5Ambience5

Loved it! Wish the music was louder. But overall it was so wonderful and incredible service.

OT
OpenTable Diner
1 review
Dined on 20 June 2020
Overall5Food5Service5Ambience4

My boyfriend and I both really enjoyed the whole experience that Sugar Factory provided. We will definitely be back.

DL
DianeL
Las Vegas
3 reviews