Sugar Factory - Foxwoods

4.2
1840 reviews
icon/ic_price_rangeCreated with Sketch.
$30 and under
icon/ic_cuisineCreated with Sketch.
Contemporary American
Top tags:
  • Good for Birthdays
  • Fun
  • Special Occasions
This celebrity gathering spot treats guests to a one-of-a-kind experience serving upscale dining classics from brunch to late-night ranging from decadent crepes to flavorful milkshakes, gourmet burgers and more. Signature treats include a number of celebrity-endorsed Couture Pops, smoking Goblet Drinks and candy infused cocktails. The retail section will offer a selection of the company’s signature treats andmerchandise, including the world-famous Couture Pops. After dinner, guests will want to stay long into the night to enjoy the innovative cocktails, top hits dance music, and lively social scene.
What 1840 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.1
Food
4.2
Service
4.3
Ambience
3.5
Value
Noise · Moderate
81% of people would recommend it to a friend
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OT
New York Area
8 reviews
Dined 2 days ago
Overall 5Food 5Service 5Ambience 5

This is my 4th time and service and food is always amazing.

EE
1 review
Dined 3 days ago
Overall 3Food 3Service 2Ambience 3

The food was ok, the goblets are good just overpriced for the amount you actually get. The service was not very good. Our waiter took a long time to come over and wait on our table. It was not busy at all. Then after our food arrived he never can back to check if we need anything.

L
1 review
Dined 3 days ago
Overall 3Food 3Service 3Ambience 5

The drinks are the best part, a bit pricey but so many fun and unique ones to choose from. The food and service were just ok. Recent reviews had me very concerned about the music volume for my autistic son, it turns out we didn't need to be concerned during our visit. Will go back but probably only to try the milkshakes.

C
New England
2 reviews
Dined 3 days ago
Overall 5Food 4Service 4Ambience 5

Had a wonderful first visit to the sugar factory. Kids loves their goblet and milkshake and the food was very good. The staff brought out the incredible sundae at the end of the meal to celebrate an anniversary. Was delicious, but too big to finish after such a filling meal. Would recommend to anyone looking for fun and good food and drinks

GE
1 review
Dined 5 days ago
Overall 5Food 5Service 5Ambience 5

Pricey but the kids really enjoyed it. It’s definitely a fun place to go occasionally.

H
1 review
Dined 6 days ago
Overall 1Food 3Service 1Ambience 1

service was bad!!! items that were ordered never came out and we had to ask the waitress to remove them from the bill. music was too loud, lights flashed on and off constantly. we couldn’t enjoy each other’s company.

KC
1 review
Dined on 17 August 2019
Overall 2Food 4Service 4Ambience 2

Our waitress was pleasant and attentive.
Food was ok.
Drink was disgustingly sweet and heartburn inducing and not worth $36.
My biggest issue was the cleanliness especially in the ladies room. On the night we were there only 1 stall was somewhat acceptable to use the others were clogged. Toilet paper was thrown everywhere, both soap dispensers had no soap and there was trash piled up under the sink. Now I dont know about you but if I'm ordering 1 drink somewhere that costs $36 I expect the restrooms to NOT look like a truck stop.

OT
New York Area
1 review
Dined on 17 August 2019
Overall 5Food 5Service 5Ambience 5

Diabetic Anniversary

NM
1 review
Dined on 16 August 2019
Overall 2Food 4Service 3Ambience 3

The food was good but definitely not worth the price. Not to mention that we were charged extra to change fries to mashed potatoes... never had to pay a fee to substitute a side but whatever.

MF
New England
1 review
Dined on 16 August 2019
Overall 5Food 5Service 5Ambience 5

The sugar factory is so much fun! Unique menu from Super Cool Drinks to Super Food! Great Customer Service!! We will be back for sure!!

AB
New England
1 review
Dined on 15 August 2019
Overall 2Food 2Service 3Ambience 1

Not worth the hype and very overpriced for low quality food.

OT
New England
1 review
Dined on 15 August 2019
Overall 5Food 5Service 5Ambience 5

Food, service and special drinks were 👌🏽

k
1 review
Dined on 13 August 2019
Overall 1Food 1Service 2Ambience 3

The food and drinks are so overpriced. The salad I ordered iwas like $30 and it was like a bag salad from the supermarket. The waiter messed up two of our orders and one of our family members had to wait 15 minutes for their salad to come out after we had all been served.

OT
1 review
Dined on 11 August 2019
Overall 5Food 4Service 5Ambience 3

Very loud music not appropriate for my family cuss words

SC
1 review
Dined on 11 August 2019
Overall 5Food 5Service 5Ambience 4

A friend of mine is visiting from China. While the prices were a little on the expensive side, the food was amazing, portions fit the amount paid, and just an overall amazing experience. It was the perfect place to take him before he left to go home.

C
1 review
Dined on 11 August 2019
Overall 3Food 1Service 4Ambience 3

Too expensive and food was nasty. Mac and cheese balls were as hard as a rock. Sliders were hard

CV
New York Area
12 reviews
Dined on 11 August 2019
Overall 5Food 5Service 5Ambience 5

We had an unforgettable time and will never forget it!

RG
New York Area
1 review
Dined on 10 August 2019
Overall 2Food 3Service 2Ambience 1

I would recommend the Sugar Factory if you thing is paying $26 for soda with 6 pieces of penny candy in it ... very disappointed

TP
New York Area
1 review
Dined on 10 August 2019
Overall 5Food 4Service 5Ambience 4

Awesome staff! The bachelorette party next to us was super rowdy, using loud obscenities with young children present. But other than that it was a fun time!

H
1 review
Dined on 10 August 2019
Overall 3Food 1Service 3Ambience 2

So I took my daughter there for a late birthday present. The pictures on Instagram are so cool and the food looked great.
But, that’s all basically it is- pictures for Instagram.
Very overpriced and the food is not good.
I’d rather go to Chili’s

KH
1 review
Dined on 10 August 2019
Overall 4Food 3Service 5Ambience 5

There are not enough signs to let you know how to get there-very irritating! The two hostesses, who are the first ones you communicate with, are not friendly and have no personality!

CG
1 review
Dined on 9 August 2019
Overall 5Food 5Service 5Ambience 5

Wasn’t too busy when I went on a Friday around 7pm. I was seated immediately and my sugar factory came out to me fast and the food followed a couple minutes behind. I enjoyed everything. I got my money’s worth and my boyfriend had a great birthday. Definitely recommend if at Foxwoods.

LB
Philadelphia
1 review
Dined on 8 August 2019
Overall 4Food 4Service 3Ambience 4

I was a little upset that after listening to other waitresses at their table ours never asked if this was our first time and we sat at a table but preferred a booth and it was not busy at the time we were there.

OT
1 review
Dined on 6 August 2019
Overall 2Food 2Service 5Ambience 4

The service was excellent and the restaurant is cute but it is way over priced for below average food.

MJ
1 review
Dined on 3 August 2019
Overall 5Food 5Service 5Ambience 5

This was my 2nd time and it was great again. I just wish prices were a little lower on food and drinks. This time I brought my daughter and her boyfriend and they loved it as much as i did when i went for the first time.

JP
1 review
Dined on 2 August 2019
Overall 4Food 4Service 5Ambience 4

I just find it crazy that drinks are more then a dinner.

KS
1 review
Dined on 30 July 2019
Overall 5Food 5Service 5Ambience 5

I brought my nephews, nieces and sons here for the first time and it was a pure blast. We will definitely be coming back. The awesome staff made the experience great! Thank you for a wonderful time.

OT
New England
1 review
Dined on 30 July 2019
Overall 1Food 1Service 2Ambience 2

Food was terrible. The dessert for birthdays is pitiful. Non dairy whipped topping on a quarter sized stale rice cereal piece! The food is way overpriced! The least they could offer is scoop of ice cream or a brownie.

OT
1 review
Dined on 29 July 2019
Overall 5Food 5Service 5Ambience 5

Anniversary

T
New England
3 reviews
Dined on 28 July 2019
Overall 3Food 3Service 3Ambience 3

It is a fun place, cool drinks this is the 2nd time I went for a 21st birthday, I put that on my reservation assuming they get looked at, but they didn't. The food is pretty good, with a reservation I assumed we would have a nice booth/ table not in the main aisle for walking, it was dead in there and we had 3 tables pushed together in the middle. The drink cost are insane, 6 people and $193.00 when only 1 had an alcoholic beverage that is a little too much!

OT
1 review
Dined on 27 July 2019
Overall 5Food 5Service 5Ambience 5

A really great experience! We were running a few minutes behind (we had made a reservation) and as soon as we got there we were seated- no problem! Great service and a great staff!

We got the little colored sliders and a quesadilla and a Strawberry Lemonade Goblet.

ER
1 review
Dined on 27 July 2019
Overall 4Food 4Service 4Ambience 5

The entire reason for planning a trip to Foxwoods all started when I saw a video of Sugar Factory's insane milkshakes, specifically the one topped with a mini cheese burger and piece of bacon. Everything was crazy filling and appetizing. Only one person out of our table of five finished there meal, the proportions are huge. I 100% recommend eating here and would absolutely go again.

D
1 review
Dined on 27 July 2019
Overall 5Food 5Service 5Ambience 5

This was my first time trying Sugar Factory. I absolutely love it. The drinks were amazing and the food was delicious. I love the atmosphere and the servers were friendly. I can't wait to go back again and try one of the Goblet drinks.

LM
1 review
Dined on 27 July 2019
Overall 5Food 5Service 5Ambience 5

This was my first Sugar Factory experience and it was very pleasant! The food was delicious and well portioned. The drinks were out of this world — highly recommend the Cotton Candy Cosmopolitan martini! The ambiance, the food & drinks, and the overall experience 10/10.

M
1 review
Dined on 27 July 2019
Overall 5Food 4Service 5Ambience 5

He waiter we had was excellent He made the first experience a great one

P
New England
47 reviews
Dined on 27 July 2019
Overall 5Food 5Service 5Ambience 5

What a fun and spectacular food experience. We did not expect the food to be so delicious, with all the sweet specialty items. Our burger and chopped salad and onion rings were scrumptious! Of course the shakes were over the top and they were so kind to indulge me in allowing me to substitute coffee ice cream for the chocolate. Our server was attentive and friendly and the service overall was excellent. We highly recommend this place!

BS
Baltimore
1 review
Dined on 26 July 2019
Overall 5Food 5Service 5Ambience 5

Fun place. Huge menu. Fun drinks. Recommend for families as well.

OT
Washington DC
9 reviews
Dined on 26 July 2019
Overall 5Food 4Service 5Ambience 4

Great server! Very large (almost insane) portions!

AB
1 review
Dined on 25 July 2019
Overall 2Food 1Service 3Ambience 3

Prices are ridiculous. 26.00 for a fruity drink that is mostly ice cubes. The food choices are really limited and horribly over prices. The food was nothing special. I wouldn't recommend this restaurant.

BS
New England
1 review
Dined on 25 July 2019
Overall 5Food 5Service 5Ambience 5

Excellent service! Can’t say enough about our server Bronsen! Continually checked on us, very knowledgeable and great recommendations. Great special occasion restaurant! Food was surprisingly good. Loved the rainbow sliders! Wished we had saved room for dessert!

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