Sugar Factory - Chicago River North

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2553 reviews
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$30 and under
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American
Sugar Factory American Brasserie is bringing something SWEET to Chicago’s famed River North area, just off the mag mile. Created by a team of world-class chefs, the menu selections include everything from pancakes and sweet and savory crepes to salads, burgers, steaks and shakes, all available throughout the day. This celebrity favorite is sure to satisfy any sweet-tooth craving. Signature treats include famous Couture Pops, Smoking Goblet Cocktails, Candy-Infused Martinis, and the one-and-only King Kong Sundae. This 9300 square foot eatery features prime party and event space including a chef’s table, two private party rooms and retail space, complete with our sweet shop’s signature items. Please dine with us and let Sugar Factory deliver an unforgettable guest experience.
What 2553 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
3.9
Food
3.9
Service
4.2
Ambience
3.4
Value
Noise · Moderate
79% of people would recommend it to a friend
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OT
Columbus
2 reviews
Dined 2 days ago
Overall 5Food 5Service 5Ambience 5

Totally fun place to visit! Fabulous service, delicious food and just a great time!

OT
1 review
Dined 2 days ago
Overall 5Food 5Service 5Ambience 5

Really enjoyed myself along with my friends. We will return!

M
New York Area
2 reviews
Dined 2 days ago
Overall 5Food 5Service 5Ambience 5

Very exciting atmosphere! Our waiter, Edwin, was very attentive and friendly.

M
Los Angeles
18 reviews
Dined 2 days ago
Overall 5Food 4Service 5Ambience 5

Teen Birthday Blast!! 😃🎉🙌🏽Our daughter picked this place for her 14th birthday and our whole family had a blast!! Teens are very finicky and hard to please (too old for Chuck E Cheese, too young for nightclubs) but this place gets it just right with gobs of fun sugary drinks (she had gummies), candy and a dance party atmosphere. ❤️

E
Indiana
1 review
Dined 2 days ago
Overall 2Food 1Service 5Ambience 5

The novelty of the candy & drinks were a great hit for my young child, but the drink prices were ridiculously high & the food was pretty bad.

JL
1 review
Dined 3 days ago
Overall 2Food 2Service 3Ambience 2

Absolutely not worth the money! Food was terrible!!

CA
1 review
Dined 4 days ago
Overall 5Food 5Service 5Ambience 5

Very good food and service and nice atmosphere. We will for sure be going back.

AR
Indiana
7 reviews
Dined 5 days ago
Overall 1Food 1Service 1Ambience 3

We had reservations fore 6:30 and didn't get our food until 7:30. No one ordered any thing complex. I'd recommend stopping in only for dessert, having a full meal was a waste of time and money.

MB
1 review
Dined 6 days ago
Overall 2Food 1Service 2Ambience 3

I took my daughter here for her 13th birthday. The only part of my dining experience that lived up to my expectation was the drink. The drink was beautiful and my daughter was wowed. However, the menu was extremely limited to burgers and other finger foods. I had the chicken alfredo and chicken and waffles. Both were below average. The food did not have any flavor at all. My advice is to go for dessert only. Skip dinner.

ME
1 review
Dined 6 days ago
Overall 5Food 5Service 5Ambience 5

The food, drinks, service were all fantastically. My only complaint is that my drink (mai tai) was so full of ice I could barely even get the straw in the glass.

HD
1 review
Dined on 14 October 2019
Overall 5Food 5Service 3Ambience 5

The milkshakes are ridiculously amazing. The chandeliers are beautiful and the whole vibe is fun and big city. Our service was considerably slow, and I've heard this of other locations. I'll still go back, though!

JV
1 review
Dined on 12 October 2019
Overall 3Food 5Service 3Ambience 5

Food was great, server was great, everything was wonderful. Expect the service from the valet men!!! Haven’t gone in a while, and in the past the host would give the parking vouchers. So I was confused and asking questions and the valet man got rude ROLLED HIS EYES AND SNATCHED MONEY!!!!! had such a good night but that ruined it. I hope this isn’t the kind of people sugar factory hires! This man definitely needs to be retrained. Probably won’t go back if I have to deal with an attitude like that which was totally uncalled for.

OT
Birmingham
1 review
Dined on 12 October 2019
Overall 3Food 2Service 5Ambience 3

Very loud and fun place. Food was okay but it’s all about the atmosphere. Pricey but you are paying for the experience. Just be prepared for the noise and bright lights.

G
1 review
Dined on 12 October 2019
Overall 2Food 2Service 1Ambience 3

This place was overrated and my waiter was terrible.

IG
1 review
Dined on 12 October 2019
Overall 4Food 4Service 5Ambience 4

Great service, pretty tasty food. Brick chicken was bomb and mac and cheese ball appetizers 👌

QB
Chicago
1 review
Dined on 12 October 2019
Overall 5Food 5Service 5Ambience 5

Kids loved it there, great food and memories. Food servings are huge, my daughter and I could of shared the chicken fettuccine and my 15 & 12 year old could of shared a burger and fries, we all have big appetites so this was great. Make awesome left overs. We ate chicken fettuccine, mac balls, fried chicken and waffle burger and all was amazing! The specialty drinks were okay, the kids loved getting them and the experience, I wasn’t overly impressed with the virgin Mai Tai and didn’t think tasted good neither did my daughter but the boys loved theirs. The meal for 4 no appetizers and 2 drinks was $150 without tip. Would of been way more if they would of offered dairy free ice cream dessert or almond/coconut ice cream dessert. They had no choices for lactose intolerant kids, not even a cookie or brownie. The waitress said they have many people turn away dessert just for that reason. Wouldn’t of been nice for 2 of us to have dessert in front of them. I decided to splurge even more after dinner and didn’t ask prices, they weren’t posted, for the pick your own candy and they each got a small thing full and cost $66!!!! I couldn’t believe it especially since it was cheap candy nothing fancy or unordinary! Overall the experience was fun and my kids want their Birthday meals here.

OT
Montana
3 reviews
Dined on 12 October 2019
Overall 4Food 4Service 3Ambience 5

Cute place for kids and cocktails. Brunch is mediocre. The eggs for being poached were hard boiled. The restaurant was not busy and the waitress is not very attentive . Waited forever for the check and to have her take the bill. The girls milkshakes were very cool. They added on the tip 20 percent to the bill but did not mention it so I am glad I read through it first.

BS
Chicago
1 review
Dined on 11 October 2019
Overall 5Food 5Service 5Ambience 5

Best experience for the family and myself. Will be back for more.

OT
Indiana
16 reviews
Dined on 8 October 2019
Overall 2Food 2Service 1Ambience 4

They carry very little inventory so if you have been to i.e., Las Vegas this store will leave you very disappointed. Nobody was in there at 1:00 p.m. yet my food was late, congealed, cold, and disgusting. This particular Sugar Factory is subpar, therefore overpriced. I have been to other ones and had a wonderful experience. I know Chicago can do better.

OT
Milwaukee
2 reviews
Dined on 5 October 2019
Overall 1Food 1Service 1Ambience 1

Very slow service

JG
Grand Rapids
1 review
Dined on 5 October 2019
Overall 3Food 3Service 3Ambience 5

Sugar Factory was a great place for a 15 year old girl's birthday dinner. However, as an adult, I wouldn't recommend it if you're looking for good cuisine. The food was extremely overpriced and frankly mediocre at best. The decor was fun, but it was incredibly loud. We had a great time as a family with teenagers, but likely won't return.

OT
1 review
Dined on 5 October 2019
Overall 5Food 4Service 5Ambience 5

Wish they had smaller drink options for the kids - but it was definitely worth the experience for them to order their own. They could only drink like 1/4 of it though

OT
Milwaukee
2 reviews
Dined on 5 October 2019
Overall 5Food 5Service 5Ambience 5

My husband and I went here for our birthday and it was fantastic! The food was delicious and big portioned, the drinks were strong and whimsical, the appetizers were quickly received and the dessert was just right. Our server was attentive, knowledgeable, and quick. This was our first time here and we’ve already made reservations for a month from now but this time we’re bringing our two kids to enjoy as well.

E
Chicago
27 reviews
Dined on 4 October 2019
Overall 5Food 5Service 5Ambience 5

Great place for teens and tweens!

EP
1 review
Dined on 3 October 2019
Overall 4Food 5Service 4Ambience 4

Milk shakes are amazing, waiting staff is excellent and the food tasted really good!

e
1 review
Dined on 2 October 2019
Overall 5Food 5Service 5Ambience 5

I really enjoyed having my birthday dinner at the sugar factory. It was the perfect place

MJ
1 review
Dined on 28 September 2019
Overall 5Food 5Service 5Ambience 5

My server was excellent we had no problems he was so good as a server I had to tip him twenty or not dollars.

SH
1 review
Dined on 28 September 2019
Overall 5Food 5Service 5Ambience 5

Had a great experience at Sugar Factory with my two ladies

OT
San Antonio
3 reviews
Dined on 27 September 2019
Overall 5Food 5Service 5Ambience 5

Great time!

Pros
Huge menu for food burgers, salad, steaks etc
Super fun & cute atmosphere
Food was great
Music was fun and energetic
Kayla was our waitress - she was so kind and friendly, took photos for us
The food/drinks looks exactly like the photos, actually even better in person

Very kid friendly
Great for a party or dinner

It is a little pricey but it’s an experience
I would recommend

This location is better than NY

Cons
Not really a con but you need to make reservations

OT
Chicago
4 reviews
Dined on 27 September 2019
Overall 5Food 5Service 5Ambience 5

I love the waiter Edwin! He made my sisters birthday so great! Amazing service every time with Edwin! We love the food here and we will always come back!

HH
Indiana
2 reviews
Dined on 27 September 2019
Overall 3Food 3Service 3Ambience 4

Atmosphere is good. Food is mediocre -- expensive for what you get. Fun place for kids. We were late and they still honored our reservation, so that was much appreciated.

A
Chicago
6 reviews
Dined on 24 September 2019
Overall 5Food 5Service 5Ambience 5

Daughters 4th birthday dinner

MR
Grand Rapids
1 review
Dined on 22 September 2019
Overall 3Food 4Service 3Ambience 3

We have wanted to try Sugar Factory the last couple times we visited Chicago. Overall the food was good, just maybe not as amazing as we assumed it would be. The look of the restaurant itself is very interesting, kind of reminded us of a Vegas look (but a bit on the greasy Vegas style). This location could have used a good deep cleaning and maybe a bit of touching up. The drinks and desserts are outrageous but worth trying once. I had the salmon salad and my husband had the club sandwich, both were very good.

N
New York Area
3 reviews
Dined on 21 September 2019
Overall 3Food 1Service 5Ambience 4

Cool atmosphere. Definitely touristy. Was great for my 3 year old since he loved the energy and music. Unfortunately, food was not good.

WC
1 review
Dined on 21 September 2019
Overall 3Food 2Service 3Ambience 5

The atmosphere was fun, the drinks/shakes were good and gorgeous. However, our waiter wasn't the greatest and the quality of the food for the price was very disappointing. Candy by the ounce was WAY overpriced. The kids had fun and that is what we wanted. I just wish us as parents were equally impressed.

M
1 review
Dined on 20 September 2019
Overall 5Food 5Service 5Ambience 5

The food is delicious and the drinks are BOMB! Only thing is if you’re planning on going to the Sugar Factory be ready to spend some cash because it’s very expensive, yet worth it.

OT
1 review
Dined on 20 September 2019
Overall 5Food 4Service 5Ambience 5

So kind, good food and great sweet treats!

OT
Chicago
1 review
Dined on 18 September 2019
Overall 5Food 5Service 5Ambience 5

Everything was perfect

DL
Chicago
1 review
Dined on 15 September 2019
Overall 3Food 4Service 3Ambience 3

We had a 5:45pm reservation and still had to wait on a Sunday. Hosting wanted to seat my two children and I in the bar area, when the dinning room was available. Instead of seating us in more inside the dinning room we were sat at a corner, (yes there were plenty of open tables available). Our Server was good and attentive. The Managers standing in the corner, instead of maybe making sure things (tables, & floors) were properly cleaned before guest sit down. The menu was a little overwhelming, The food was good and pricing is what you would expect for the area. One thing for the server staff, if you drop the "to-go" bag on the floor, just get another one please.

GJ
Milwaukee
6 reviews
Dined on 15 September 2019
Overall 5Food 5Service 5Ambience 5

Great place for girls to celebrate birthdays!

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