Sugar Factory - Chicago River North

3.9
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2850 reviews
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$30 and under
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American
Sugar Factory American Brasserie is bringing something SWEET to Chicago’s famed River North area, just off the mag mile. Created by a team of world-class chefs, the menu selections include everything from pancakes and sweet and savory crepes to salads, burgers, steaks and shakes, all available throughout the day. This celebrity favorite is sure to satisfy any sweet-tooth craving. Signature treats include famous Couture Pops, Smoking Goblet Cocktails, Candy-Infused Martinis, and the one-and-only King Kong Sundae. This 9300 square foot eatery features prime party and event space including a chef’s table, two private party rooms and retail space, complete with our sweet shop’s signature items. Please dine with us and let Sugar Factory deliver an unforgettable guest experience.
What 2850 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.9based on recent ratings
3.8
Food
3.8
Service
4.1
Ambience
3.3
Value
Noise · Moderate
73% of people would recommend it to a friend
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OT
OpenTable Diner
Chicago
1 review
Dined on 15 March 2020
Overall4Food4Service4Ambience4

We were celebrating my daughters 14th birthday. We brought in our own cake and was charged a $25 dollar cutting fee and an additional $35 for them to bring it out with sparklers and a song. It was a good experiencejust a bit pricey. The milkshakes are good but the drinks and food are mediocre. Our waitress was nice the only issue we had was the wrong food being brought to us.

K
Katie
1 review
Dined on 15 March 2020
Overall3Food3Service3Ambience5

This is a fun place to visit ... once. The drinks and desserts are so unique and delicious. The food was good - not outstanding. The prices are crazy expensive. $8 for a cup of black coffee. The service was just okay. It’s a fun place to make a one-time visit.

DH
DejH
1 review
Dined on 14 March 2020
Overall5Food5Service5Ambience5

Food was amazing nice host good vibes drinks was awesome

AL
AqueenaL
Chicago
1 review
Dined on 13 March 2020
Overall5Food5Service5Ambience5

We will be retuning again. The staff and food were excellent!!!

TB
TylerB
1 review
Dined on 13 March 2020
Overall5Food3Service4Ambience2

I really felt like the birthday boy it was really cool

OT
OpenTable Diner
Detroit
1 review
Dined on 13 March 2020
Overall1Food2Service1Ambience1

Wait staff was horrible, food was even worse and management was no where to be found

MM
MonicaM
1 review
Dined on 11 March 2020
Overall5Food5Service5Ambience5

The host was amazing and so was the rest of the staff

DM
DavidM
1 review
Dined on 10 March 2020
Overall3Food4Service2Ambience3

The service was not great for the price of the food. Had to ask for silverware twice and our dessert order was not correct. The food was good and the desserts were very good. They run a loop of celebrities visiting different Sugar Factory locations on TVs in the restaurant. It gets annoying after a while

p
pirateduck
Chicago
19 reviews
Dined on 10 March 2020
Overall5Food5Service5Ambience5

Lots to chose from with generous portions. Highly recommend milkshakes.

BW
BiancaW
1 review
Dined on 8 March 2020
Overall3Food4Service3Ambience2

It was very much over hyped. The food was pretty good but overpriced. I would only come here for drinks.

DJ
DominiqueJ
1 review
Dined on 8 March 2020
Overall5Food3Service3Ambience5

Good location. Wasn’t too busy for a Sunday. Great staff and the drinks are great!

JE
JillianE
1 review
Dined on 8 March 2020
Overall2Food2Service2Ambience3

Wasnt very pleased. My daughter is highly Allergic to dairy. She had ordered a club sandwich with no cheese. When our food came out, my daughter started double checking her food before eating and noticed there was in fact cheese on the very top bread. We told our waitress and then she started to argue with us that it wasn't cheese she told the chief, she kept telling us it was mayo... im sorry but mayo isn't stringy and doesn't pull apart. I then told her again my daughter is highly allergic to dairy and she insured us it was good. Well after she walked away I doubled checked again and pulled the whole top part off... it was in fact swiss cheese. I was very upset and so thankful my daughter didnt eat it. We got ahold of our waitress again and showed her. all she said at that point was "ohh that is cheese, im sorry". she then took the plate and had a new one made. when she came back with the new Sandwich all she said was "i made the chief look stupid". i was very unsatisfied and after that we were just ready to leave. the service was not that great and it was all of our 1st time going, with 4 kids, 2 adults and $400 later im pretty positive that will be our last time as well.

CM
CMarie
1 review
Dined on 7 March 2020
Overall3Food2Service3Ambience5

This is a fun spot for celebrations and when you want to post photos of your crazy drinks and desserts on social media. The food was only average, though, and the goblets are mostly ice. For the price you pay, it's fun to do once, but I don't think I'll be returning. Make sure to get a reservation - if you walk-in, the wait can be up to several hours long for a table.

CO
ChristopherO
1 review
Dined on 7 March 2020
Overall5Food5Service3Ambience5

No birthday song as I requested and waiter was a lil rude

OT
OpenTable Diner
1 review
Dined on 7 March 2020
Overall3Food2Service2Ambience4

Girls night with niece. The concept is cool, and environment is fun!

But unfortunately how much money I paid for how bad the food was, and the service. Really not worth it.

We actually skipped out on dessert and an amazing dessert experience somewhere else because of how mediocre the experience was for us.

R
Renegade
1 review
Dined on 7 March 2020
Overall3Food3Service5Ambience3

It was a nice atmosphere, and I can see why kids love it, but it is a one and done place for me. The service by April was the best part of the experience in my opinion. The food was just ok, but not special. The desserts are clever in presentation and tasted good, but nothing was so exceptional I feel that I have to go back to have again. Yes ...it's downtown Chicago with downtown Chicago prices, but when you compare what you get for what you pay, it is not a good value.

TF
TinitaF
1 review
Dined on 7 March 2020
Overall4Food1Service2Ambience5

The actual restaurant is bomb! However my food was terrible! My waffles were cold and instead of replacing or comping the waffles they repeatedly tried to give me more waffles, the chicken fingers had no taste. Sugar Factory is extremely overrated

OT
OpenTable Diner
Minneapolis
1 review
Dined on 7 March 2020
Overall5Food5Service5Ambience5

Our experience was amazing! We loved the restaurant. Awesome service and friendly servers thank you for making my sons 7th Birthday so memorable !

OT
OpenTable Diner
1 review
Dined on 7 March 2020
Overall2Food2Service2Ambience5

Too expensive

AA
AlexandraA
Indiana
2 reviews
Dined on 4 March 2020
Overall5Food5Service5Ambience5

Went for my birthday and had a great time. The food is unique and delicious

OT
OpenTable Diner
1 review
Dined on 3 March 2020
Overall1Food1Service3Ambience5

Took my niece. We were the first people there. Salad was wilted. Her drink was awesome. But our fondue was cold. Took forever to pay and leave. Cost $80. For three things.

MB
MaryB
Chicago
2 reviews
Dined on 1 March 2020
Overall2Food3Service3Ambience2

The smell of weed from one of your waiters with bleached hair tips and nose ring was enough to knock a person out. He didn’t serve my table but the computer was behind our booth and it reeked everytime he rang someone up. Which is a bit weird for my sons 4th bday celebration
The bathrooms had no paper towel of any description and was dirty with lots of blocked toilets which was really gross.
Disappointing and doesn’t add up to all the hype and celebrity backing.
Wouldn’t recommend it.

OT
OpenTable Diner
Chicago
1 review
Dined on 1 March 2020
Overall5Food4Service5Ambience5

We had a great experience from the appetizer sampler to the goblet drinks. We had a range of ages and everyone enjoyed themselves.

M
Melinda
Chicago
1 review
Dined on 1 March 2020
Overall4Food5Service5Ambience5

The perfect environment for celebrations. The place is cute, love the decor, the food was delicious and high quality and not overly priced. Service was excellent

MW
MakaveliW
1 review
Dined on 29 February 2020
Overall1Food1Service1Ambience1

Very loud music, wasn’t comfortable, waited an hour after reservation time

B
vipBeth
Chicago
16 reviews
Dined on 29 February 2020
Overall3Food3Service2Ambience3

Mixed feelings on the Sugar Factory. The drinks are fun and the place is high energy. If you are planning a bachelorette party, this is the perfect spot. It isn’t a great place to bring kids- we had an early 6:30p dinner reservation and the place was already feeling like a club. The burgers and cake shakes were tasty and huge - which you would expect for $20 burgers and $20 shakes. The service was terribly slow - they just didn’t have enough servers. It was fun one time (even with the super slow service) but I don’t think we will be back.

BV
BVfood
Chicago
1 review
Dined on 29 February 2020
Overall3Food3Service3Ambience3

The food and drinks were fun and interesting. The atmosphere is very lively and loud. Prices are pretty expensive for the type of food (burgers, fries, etc.).

OT
OpenTable Diner
Chicago
1 review
Dined on 24 February 2020
Overall3Food4Service2Ambience3

This was supposed to be a fun evening planned for my 22nd birthday. I am very busy because I’m a full time student and work two part time jobs, I also have family obligations. So this was one of my very rare outings and it could have been better, in my opinion. I don’t think the waitress ever even gave us her name, which is unprofessional alone... Either that or she was just that forgettable because of how absent she was.... but I remember she had blonde-ish hair and she was petite and spoke Spanish. Anyways, my guests were my mom, my two little brothers, and my best friend. When we came in we were greeted by a different young lady and she told us these specials after 4pm (alcoholic drinks and desserts 50% off), but before we sat down we took some pictures so we forgot the specials. We were seated and it took a little while until the waitress got to us even though the place was kind of dead (only 3 other tables were occupied). My best friend told her it was my birthday and the waitress kind of acted as if nothing, didn’t even really wish me a happy birthday.. She also didn’t repeat the specials so we had to ask again when she came back to us. Speaking of which, after taking our orders she hardly checked up on us... and when she did check on us, it was brief and rushed, that was unpleasant. We felt very unimportant. To make it even worse, there was a table right beside us with two guys and she was checking on them so often and being flirtatious, it was so unprofessional. She was offering them free shots and telling them to stay longer in Spanish, but they said they had to drive. She was even sitting in the booth with them laughing it up. She took long getting us our boxes and picking up the bill with my mom’s money. Then to make it even worse she was expecting a large tip even though she did the bare minimum. She didn’t even give us back the receipt. I’m not usually one to complain but this was really bad and I don’t think this is a good example of customer service.

OT
vipOpenTable Diner
Chicago
19 reviews
Dined on 24 February 2020
Overall3Food3Service5Ambience5

I took my neice for her Bday. Picked her up from school early and took her here. She loved it!!! I would go back if she wanted. Too sweet for me although the food was good and the drinks were nice.

OT
OpenTable Diner
San Francisco
5 reviews
Dined on 23 February 2020
Overall4Food4Service4Ambience4

This was our 4th Sugar Factory across the country and overall the food was good

k
katherine
1 review
Dined on 23 February 2020
Overall5Food5Service5Ambience5

It was an amazing experience! The drink and the milkshake were a hit!! Definitely will be back next Chicago trip! We need one in CLEVELAND!

LF
LindaF
Chicago
1 review
Dined on 23 February 2020
Overall5Food4Service5Ambience5

Great place to celebrate a birthday. They really loved the shakes and candy shop.

CC
ChristyC
St. Louis
1 review
Dined on 23 February 2020
Overall5Food5Service5Ambience5

Took my kids and their friends before we left Chicago. EVERYTHING WAS AMAING! Our server was the sweetest! Def will be back !

OT
OpenTable Diner
1 review
Dined on 22 February 2020
Overall5Food1Service5Ambience5

The dessert was harder than a rock. I felt bad that we paid so
Much and didn’t eat any of it. Chocolate fondue was plane terrible.

OT
OpenTable Diner
Chicago
1 review
Dined on 22 February 2020
Overall5Food5Service5Ambience5

Loved it 🥰🥰🥰🥰

L
Lassie
Nashville
1 review
Dined on 22 February 2020
Overall1Food1Service1Ambience3

Very disappointed in this experience. They lost our order and it took hour and a half to get our food. It was cold and seemed to have been sitting for awhile. I would not go back.

SJ
SabrinaJ
1 review
Dined on 22 February 2020
Overall4Food3Service5Ambience4

The Sugar Factory and our waiter made my daughter’s sweet 16 so great! Thank you for everything.

The food was good, it was a little pricey for her and 7 of her friends but it was so worth it!

If your coming on the weekend make sure to have a reservation.

JW
JamieW
1 review
Dined on 22 February 2020
Overall2Food2Service1Ambience1

This place is a novelty. I would suggest only going with kids as they would probably be the only ones to like it. The food was mediocre at best. The service was downright AWFUL!! It was so expensive and not worth the hype. The music was too loud and I like upbeat, energetic places but this was too much. Even my kids were overstimulated. Had I known better, I would have eaten a much better dinner and gone here for after dinner drinks/dessert. Do not go unless you have a lot of money and patience!

AD
AngelaD
1 review
Dined on 22 February 2020
Overall3Food4Service5Ambience5

We had an amazing time and our waitress Mandie was outstanting! I was a bit disappointed to hear that they don't sing happy b-day if you're celebrating a birthday, we were there for my son 15th birthday and just assumed that they did something to celebrate, perhaps in the future the Sugar Factory can look into at least having the waitress and some crew members sing happy birthday.

OT
OpenTable Diner
1 review
Dined on 22 February 2020
Overall3Food4Service2Ambience3

Daughter’s 13th birthday. Waitress forgot a drink for us and left us with 1 jug of water for 9 people. the kids had milkshakes and because they were sweet drank the water very fast but the waitress took a very long time to come back around.

FAQs

Sugar Factory - Chicago River North is rated 3.9 stars by 2850 OpenTable diners.

You can book this restaurant by choosing the date, time and party size.

Tweets by Sugar Factory - Chicago River North