Sugar Factory - Chicago River North

4
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2589 reviews
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$30 and under
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American
Sugar Factory American Brasserie is bringing something SWEET to Chicago’s famed River North area, just off the mag mile. Created by a team of world-class chefs, the menu selections include everything from pancakes and sweet and savory crepes to salads, burgers, steaks and shakes, all available throughout the day. This celebrity favorite is sure to satisfy any sweet-tooth craving. Signature treats include famous Couture Pops, Smoking Goblet Cocktails, Candy-Infused Martinis, and the one-and-only King Kong Sundae. This 9300 square foot eatery features prime party and event space including a chef’s table, two private party rooms and retail space, complete with our sweet shop’s signature items. Please dine with us and let Sugar Factory deliver an unforgettable guest experience.
What 2589 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
3.9
Food
4.0
Service
4.2
Ambience
3.5
Value
Noise · Moderate
79% of people would recommend it to a friend
5
4
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OT
Montana
4 reviews
Dined 18 hours ago
Overall4Food4Service4Ambience5

Fun time great atmosphere for a girls night with our daughters.

OT
1 review
Dined 2 days ago
Overall5Food4Service5Ambience3

Music was a little too loud but overall great experience

B
Denver
9 reviews
Dined 3 days ago
Overall5Food5Service5Ambience5

What a happy place to go!! Great experience, service, food and really fun drinks.

JM
1 review
Dined 4 days ago
Overall5Food5Service5Ambience5

Best Chicken Fettuccine Alfredo and wonderful service!!!

NC
1 review
Dined 7 days ago
Overall3Food4Service1Ambience4

Everything was great except that our waiter disappeared for around an hour while we waited to pay for our meal. She wasn't walking around or anywhere that we could find.

OT
Chicago
1 review
Dined on 9 November 2019
Overall5Food5Service5Ambience5

All was great besides the minor inconvenience with a guest. Staff were all great and attentive to everyone after the situation. Great management, that there will always get you to come back!

OT
Detroit
1 review
Dined on 9 November 2019
Overall5Food5Service5Ambience5

Amazing! Great for a girls night or birthday party.

KK
1 review
Dined on 9 November 2019
Overall5Food5Service5Ambience5

My server Brittany was AWESOME!!! I celebrated my birthday here for the first time and she just made the entire experience so much fun for me!! I will DEFINITELY return!

OT
Indiana
1 review
Dined on 9 November 2019
Overall5Food4Service5Ambience5

I would definitely suggest Sugar Factory to anyone with children and or a fun special occasion. The vibe is electric and they do a wonderful job of keeping the atmosphere energetic. The service was wonderful and waiter was extremely attentive to our needs with it being our first time in the restaurant. EXTREMELY over priced but your essentially paying for the atmosphere and experience. I would 100% come back again but in a larger group just to get the full experience. Highly recommend if your looking for a fun and loose experience.

RC
Chicago
2 reviews
Dined on 9 November 2019
Overall5Food4Service4Ambience5

It was Nice. Friendly waitress and hostess

OT
Chicago
1 review
Dined on 9 November 2019
Overall1Food1Service1Ambience5

The service was awful the food not much better the atmosphere was cool. If you go only go for shakes or one of their drinks don’t eat there.

KC
1 review
Dined on 9 November 2019
Overall3Food4Service2Ambience3

Food was great. The non alcoholic goblets are ridiculously overpriced. That is unfortunate. Service was friendly but slow.

TM
1 review
Dined on 8 November 2019
Overall2Food2Service2Ambience1

music was just a little too loud at times I couldn't hear people talking to me at my table at times and fries were overcooked

K
Pittsburgh
1 review
Dined on 8 November 2019
Overall5Food4Service5Ambience4

JoJo was the best!!

OT
1 review
Dined on 7 November 2019
Overall2Food3Service2Ambience2

They charged 20% fee on party of 5. That’s ridiculous! Overrated place for sure!

DG
1 review
Dined on 4 November 2019
Overall5Food4Service5Ambience5

It’s a great experience. The food was
Good the Drinks are amazing. And the location and decor is OUTSTANDING.
The name says a lot about what you will experience

AF
Chicago
1 review
Dined on 3 November 2019
Overall3Food2Service5Ambience4

Didn't like the service charge. Drinks were way to sweet.

OT
Chicago
1 review
Dined on 2 November 2019
Overall1Food4Service4Ambience1

Way too loud.

KA
Detroit
2 reviews
Dined on 2 November 2019
Overall2Food2Service4Ambience3

This is the first time for a bad open table experience. Although our reservation was at 6:00, we were not seated until 6:30. No apology and no updates from the hostess. I checked back with her twice and was just told that they were breaking down a large party and then they were wiping down the table.
It was a fun experience once we were seated, but definitely not the waiting or service from the front that we would have expected.

OT
Chicago
3 reviews
Dined on 2 November 2019
Overall5Food5Service5Ambience5

We were celebrating two 10 year old birthdays and loved the excitement in the room. (There were several celebrations that night). The girls were thrilled to pick music out to hear over the sound system when their King Kong was delivered! Our whole table enjoyed it too! Alonzo helped make our experience wonderful!

CS
1 review
Dined on 2 November 2019
Overall5Food5Service4Ambience5

Loved loved loved it. Have been to the one in Rosemont but had a better experience here. It was my daughters 21st birthday and after seeing all of the huge 24 scoops desserts coming out, felt the need to also get one. One of the waiters which was not even ours was dancing and really getting into it and made the whole experience even more fun. Keep up the good work.

M
Chicago
1 review
Dined on 2 November 2019
Overall4Food4Service4Ambience4

We had a reservation but still waited 20 min to be seated.

S
1 review
Dined on 2 November 2019
Overall2Food3Service2Ambience1

They are too busy and will not get you proper seating even when you have reservations planned in advance. The dishes are NOT the cleanest & the glass you get per serving are unreasonably small, one sip and you’re ready for a refill.

OT
Indiana
1 review
Dined on 2 November 2019
Overall3Food2Service5Ambience5

Family day out with birthday dinner

J
Chicago
2 reviews
Dined on 1 November 2019
Overall3Food3Service2Ambience3

Pricey drinks, food was “ok”—-but is is a sweets place....

ER
Chicago
1 review
Dined on 1 November 2019
Overall1Food1Service3Ambience4

The ambiance was fun and energetic. Other than that, we were not happy with our experience. The $19 hamburgers did not appear to be the 8 oz. stated in the menu, and did not taste good. The pickles that came on the plates appeared to be crushed. My husband called the onion rings grease sponges, and I couldn't have said it better. Yes, onion rings are deep friend, but we have had them many times and they haven't dripped with grease. We also ordered a side of mac n cheese, despite the $8 price tag, and it was barely warm, and my husband's glass of wine had a fly in it. Now, realistically, that can happen anywhere, but it was the icing on the cake. When the bill came, the giant drink that we ordered for our 11-year old (therefore without alcohol) was the same price as the same drink WITH alcohol. We only pointed out the fly and the pickles to our waitress who didn't really seem to know how to react. Our daughter was enjoying herself, and we didn't want to ruin the experience for her by complaining about everything. We knew going in that it would be expensive, but the lack of quality of food left us feeling completely taken advantage of. We will never go back or recommend the Sugar Factory to anyone.

JD
Chicago
1 review
Dined on 28 October 2019
Overall3Food2Service4Ambience4

Everything is double the price it should be (e.g., $20 milkshakes). I would maybe come back just for dessert, but I wouldn’t do dinner again. The food was very unimpressive given the cost.

OT
Chicago
1 review
Dined on 27 October 2019
Overall5Food5Service5Ambience4

It was cool I never been but me going for the first time was good . The was amazing

LM
Chicago
17 reviews
Dined on 27 October 2019
Overall3Food2Service2Ambience5

Went for a birthday Sunday brunch with two ten year olds and another mom. They were so excited to go for the first time. Unfortunately our server was boring, lackluster and didn't make it special at all for the girls. I watched other servers have way more energy and it was just disappointing. One particular incident was i asked the server for a straw and he gave me one. A few moments later my friend asked for a straw and he told her what happened to the one I gave you? She said I didn't ever get a straw. So then I said I am the one you gave a straw to. But my thing is... even if I did ask for a second straw, why is the server going back and forth with the customer? What if my straw fell on the floor or was broken? Would he have not giving me a straw? it was just a weird unnecessary exchange that made us feel like a burden to him. I wanted to get the dessert with the candle for my goddaughters' birthday but the mood was killed after that. He even had an attitude when we asked for a to go bag for our food. Not sure how soon I would go back.

JB
Philadelphia
2 reviews
Dined on 27 October 2019
Overall1Food1Service1Ambience3

Terrible food and service! Place should br shut down!

LM
Louisville
8 reviews
Dined on 26 October 2019
Overall5Food5Service5Ambience5

Just a fun place!!

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E
1 review
Dined on 26 October 2019
Overall3Food5Service2Ambience3

The place was fine, nothing really awesome about it but the server was the worst. She forgot to put in our order of appetizers and all that was done was it was taken off the bill. Not a discount or even the appetizers to go. Nothing. She just said she would take it off the bill well of course you do when it wasn’t served to you! Wouldn’t go back.

AN
Indiana
21 reviews
Dined on 26 October 2019
Overall3Food3Service4Ambience4

We went for our daughters birthday. There is not a special for the birthday girl. That’s not cool, especially when u spend $36 on a drink. You also have to pay for your plastic cup to take home 🙄 for 8 of us it was $475 for a lunch. We all got burgers and a drink. Food quality was marginal. My turkey burger was rubbery and not tender.

LK
Chicago
6 reviews
Dined on 25 October 2019
Overall5Food5Service5Ambience5

Celebrated our 10 year anniversary with a signature drink. Very fun and upbeat. Had a great time.

OT
Columbus
2 reviews
Dined on 20 October 2019
Overall5Food5Service5Ambience5

Totally fun place to visit! Fabulous service, delicious food and just a great time!

OT
1 review
Dined on 19 October 2019
Overall5Food5Service5Ambience5

Really enjoyed myself along with my friends. We will return!

M
New York Area
2 reviews
Dined on 19 October 2019
Overall5Food5Service5Ambience5

Very exciting atmosphere! Our waiter, Edwin, was very attentive and friendly.

M
Los Angeles
18 reviews
Dined on 19 October 2019
Overall5Food4Service5Ambience5

Teen Birthday Blast!! 😃🎉🙌🏽Our daughter picked this place for her 14th birthday and our whole family had a blast!! Teens are very finicky and hard to please (too old for Chuck E Cheese, too young for nightclubs) but this place gets it just right with gobs of fun sugary drinks (she had gummies), candy and a dance party atmosphere. ❤️

E
Indiana
1 review
Dined on 19 October 2019
Overall2Food1Service5Ambience5

The novelty of the candy & drinks were a great hit for my young child, but the drink prices were ridiculously high & the food was pretty bad.

JL
1 review
Dined on 18 October 2019
Overall2Food2Service3Ambience2

Absolutely not worth the money! Food was terrible!!

Tweets by Sugar Factory - Chicago River North