Sugar Factory American Brasserie - Miami

4.0
1459 reviews
icon/ic_price_rangeCreated with Sketch.
$31 to $50
icon/ic_cuisineCreated with Sketch.
American
Top tags:
  • Good for Birthdays
  • Fun
  • Special Occasions
Miami’s sweet new hot spot, Sugar Factory American Brasserie, is now open at the stylish Hotel Victor on Ocean Drive at the epicenter of South Beach’s celebrity and social scene. The 3,000-square-foot brasserie and retail store houses a luxuriously hip dining room and expansive 100-seat patio overlooking South Beach.

Sugar Factory Miami offers the brand’s renowned retail offerings, including the world-famous Couture Pops. Known for their celebrity appeal, Sugar Factory’s Couture Pops are sure to be a hit among Miami’s elite. Grab-and-go selections will include novelty and bulk candy, snow cones, gelato and ice cream sandwiches to enjoy along the boardwalk.
What 1459 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.0
Food
3.8
Service
4.0
Ambience
3.4
Value
Noise · Moderate
69% of people would recommend it to a friend
5
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OT
Little Rock
2 reviews
Dined 2 days ago
Overall 5Food 5Service 5Ambience 5

I loved it!! Had a lot of fun!!

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P
Philadelphia
7 reviews
Dined 3 days ago
Overall 5Food 5Service 5Ambience 5

Weekend getaway for my partners birthday!

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OT
Orlando
1 review
Dined 3 days ago
Overall 1Food 4Service 1Ambience 1

After eating at and 5 * the LT restaurant at the Betsy on Ocean Dr, we walked down to the Sugar Factory where we made reservations and noted that it was our Anniversary.
The server sat us in the back corner with a broken table with no acknowledgement of the notes we made!
My wife and I tried to make the best of it, even trying to sit of the same side of a small broken table.
We sat there for a few, observed the situation, waited about 5-10 minutes for a server, then we just left.
We have eaten at the SF in Orlando, it was very festive and the service was great. Based on my 10 minutes in this restaurant, I will never go back!

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AC
1 review
Dined 3 days ago
Overall 2Food 3Service 5Ambience 3

I was ok at first until the waiter spilled my drink on my new outfit while I'm tryin to celebrate m wife birthday 😠 an he didn't check on us even after that!

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D
San Diego
3 reviews
Dined 4 days ago
Overall 5Food 5Service 5Ambience 5

Wonderful experience

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EP
Memphis
11 reviews
Dined 4 days ago
Overall 4Food 5Service 3Ambience 5

It took our server a while to come to us initially but once he got around to us everything was good. The food was delicious and picture perfect. The signature drink was also good. I couldn’t finish it. I will definitely be going back the next time I am in Miami.

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C
1 review
Dined 7 days ago
Overall 2Food 4Service 2Ambience 2

The experience kind of sucked :/ I thought the restaurant would be cuter especially for the price you pay for the meal! The service was bleh (our server was not very friendly) and they charged $7 for a small cup of coke and 30 something dollars for the goblet with a 20% service fee for what? Pouring liquid into a glass? HUGEEE tourist trap and will not be going there again.

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OT
1 review
Dined 7 days ago
Overall 1Food 3Service 1Ambience 2

Poor service

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J
1 review
Dined 7 days ago
Overall 2Food 1Service 4Ambience 1

My burger was not cooked as wanted so i didn’t even eat half of it. Paid for nothing

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GD
San Francisco
1 review
Dined on 15 July 2019
Overall 4Food 5Service 5Ambience 5

Was a little disappointed about the appearance of the restaurant, but my waiter made my experience phenomenal. I will definitely be back

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p
1 review
Dined on 14 July 2019
Overall 3Food 3Service 2Ambience 2

It was ok , honestly i have had better. Reminds me of a Coney Island not worth $65.00 for two cheeseburger meals with $7.00 lemonades we had a groupon and end up pay $35.00 for the entire meal and $7.00 for cupcakes the cupcakes were GROSS no way there drinks are $50 NEVER AGAIN big hype

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NS
1 review
Dined on 14 July 2019
Overall 2Food 3Service 1Ambience 3

I had a reservation for 5pm and I wasn’t seated until 6:25 pm

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FN
1 review
Dined on 14 July 2019
Overall 1Food 3Service 1Ambience 1

There’s no point in making reservations because they don’t honor them. The place is dirty and they don’t even bother to clean the table after someone before the sit the next group. Food was ok BUT not worth the extremely high prices or lousy customer service.

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JO
1 review
Dined on 14 July 2019
Overall 4Food 4Service 4Ambience 4

You’ll get a unique experience. The drinks and food are moderately expensive.

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VM
Miami
1 review
Dined on 14 July 2019
Overall 1Food 1Service 1Ambience 2

Below average food and service.

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D
Miami
28 reviews
Dined on 13 July 2019
Overall 2Food 2Service 2Ambience 2

It was very loud and expensive. A small glass of wine was $15 and the crazy drinks were fun, but overpriced. I had a groupon for 4 and our 4th person couldn’t make it. They would not honor the groupon. Service was just fair and should have been much more efficient. I was very disappointed.

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TH
Miami
11 reviews
Dined on 13 July 2019
Overall 5Food 5Service 5Ambience 5

Amazing place. Loved loved loved. Everyone was extremely nice and the food was top notch. I would go there everyday if I lived closer. You have to order one of the specific drinks and you never know you could run into a celebrity as well

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S
1 review
Dined on 13 July 2019
Overall 3Food 4Service 4Ambience 2

Wayyyy overpriced ! The restaurant needs a upgrade! The food is great, hostess lie and tell u, u will be seated in 5 mins but it’s more like 30-45 mins. The goblet drink was a total rip off, it’s more ice then actual liquid, it taste like juice no alcohol.

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RM
1 review
Dined on 12 July 2019
Overall 3Food 5Service 2Ambience 2

Amazing food service from staff was not excellent.

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OT
San Antonio
4 reviews
Dined on 12 July 2019
Overall 5Food 5Service 5Ambience 5

Just came for the experience since we were in town and it was well worth it!

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MW
1 review
Dined on 11 July 2019
Overall 5Food 5Service 5Ambience 5

It was the bomb!! The drinks were really good and strong.

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OT
1 review
Dined on 11 July 2019
Overall 5Food 5Service 5Ambience 5

Absolutely unforgettable but I should note that the some of the Spanish staff don’t understand English and when asking about celebrities the staff weren’t able to help me, the staff where wanting to help and very friendly - FOOD WAS INCREDIBLE!!!

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OT
Miami
1 review
Dined on 10 July 2019
Overall 5Food 5Service 5Ambience 4

We Really Enjoyed The Evening, Staff Was Great & Very Respectful, Food Was Really Good, We Will Be Coming Back,

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R
Dallas
3 reviews
Dined on 9 July 2019
Overall 5Food 5Service 4Ambience 4

It was a celebration of my son's 18th Birthday. I would like music to be played like the rest of the Birthday parties and I was told his dessert would be free but we were charged. Other than that we enjoyed ourselves and the food and drinks.

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SE
1 review
Dined on 8 July 2019
Overall 3Food 2Service 1Ambience 1

The service was terrible. We didn't really know who our server was. We just flagged down anyone we saw for drinks, check, etc. The music was so loud we could hardly hear each other. The chocolate blackout sundae was just average ice cream. Didn't like that they automatically charged a 20 percent service charge and still left the tip value blank like we were supposed to add more. Not happening. Went there for my daughter's 25th birthday. Very disappointing.

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OT
1 review
Dined on 6 July 2019
Overall 5Food 5Service 5Ambience 5

I went for my birthday brunch

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N
1 review
Dined on 5 July 2019
Overall 1Food 2Service 1Ambience 3

Who charges $7 for one small glass of coke?! Server checked on our table once, refused to find out about menu items that would be safe for someone with an allergy at our table to eat and completely brushed our request for safe items off, put in an order for an alcoholic drink that was forgotten and never brought to the table, and messed up all checks in the end. Food was mediocre and upset all stomachs later. If you go here, you're really just paying for the name. It's not worth it and we all left unhappy.

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OT
1 review
Dined on 5 July 2019
Overall 5Food 5Service 5Ambience 5

Highly Recommend Sugar Factory Miami! We live in South Florida and have always wanted to try. Sugar Factory did not disappoint! Imagine an abundance of all things sugar in huge forms!!! The food is incredible as well!!! 5 Stars!!!

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OT
New York Area
2 reviews
Dined on 4 July 2019
Overall 2Food 2Service 3Ambience 3

Overpriced for quality

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AW
1 review
Dined on 3 July 2019
Overall 4Food 4Service 5Ambience 4

The experience was very good. Our server, Jinny, was excellent!!! The food and drinks were very pricey, but good.

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RB
Raleigh
1 review
Dined on 3 July 2019
Overall 3Food 3Service 3Ambience 2

I took my girlfriend on a date to Sugar Factory and was overall disappointed with the restaurant. The music was so loud that we had to yell to hear one another. The drinks were overpriced which was anticipated being in Miami, however, the drink did not meet my expectations for the price. In addition, the seat I was on had a rip in it and the napkin used to wrap my utensils had a burn hole in it. For the amount I paid and the hype of this restaurant, I expected a better.

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OT
Miami
3 reviews
Dined on 3 July 2019
Overall 5Food 4Service 5Ambience 5

It was great. My daughter was thrilled to come for her 12th birthday. My girls shared goblets of their favorite non-alcoholic drinks and they loved the birthday celebration with desert. The food was good, only disappointing thing was that they were out of pizza from the night before and two of my group were going to have that but we found alternatives.

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PS
Miami
3 reviews
Dined on 1 July 2019
Overall 4Food 3Service 4Ambience 3

Overall nice restaurant. Great for all members in a family. My party of seven ordered burgers, grilled mini burgerd, pasta, margarita pizza, great drinks i.e. apple martini, peace love and harmony Service was good but server brought out the Tie Dye Milkshake first to a 5yr old.. The milkshake was so delicious . Nice experience everyone should try

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JA
1 review
Dined on 30 June 2019
Overall 3Food 3Service 1Ambience 2

Got seated at a sticky table. Waiter took forever to get drinks including a bottled beer that requires no preparation. Everything came out lukewarm and water cups were empty more than half the time. They couldn't decide on a playlist for the life of them Skipping every other song as it started to play. It was a Sunday. FRIDAY,SATURDAY, I understand but sunday. There were several empty tables and supper crappy service. Need to be more organized.

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TC
1 review
Dined on 30 June 2019
Overall 5Food 5Service 5Ambience 5

It was amazing it was everything that expected and more. I definitely will be back again.. The food and drinks was amazing.. My only complaint would be the fish my mother n law had it was like store bought fish.. She didn’t enjoy it at all...

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AG
Las Vegas
2 reviews
Dined on 30 June 2019
Overall 5Food 5Service 5Ambience 5

We have dined in at the Sugar Factory in Las Vegas before, so we were already used to the environment, and menu of the restaurant. We thought we would try this one out this location to see if it was the same as the Vegas location. The quality of the food and the drinks were the same. We were happy that from one location to another the quality does not decline.

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OT
Miami
1 review
Dined on 28 June 2019
Overall 5Food 5Service 5Ambience 5

My birthday celebration!

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OT
Philadelphia
1 review
Dined on 28 June 2019
Overall 3Food 3Service 4Ambience 3

The food was good and the shakes were amazing but I don’t know if it really worth the money. We had mosquitos flying around our table the whole time so it was a little uncomfortable.

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TW
1 review
Dined on 28 June 2019
Overall 2Food 1Service 4Ambience 3

The factory was out of 3 of the drinks I wanted to try. He opted to make it a passionfruit drink and it was full of sugar no liquor.

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S
New York Area
1 review
Dined on 27 June 2019
Overall 5Food 5Service 5Ambience 5

service was impeccable .. our waiter was phenomenal and .. Tibur was our host exceptional service and very attentive,..

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