Ruby Tuesday - Times Square

3.9
165 reviews
icon/ic_price_rangeCreated with Sketch.
$30 and under
icon/ic_cuisineCreated with Sketch.
American
Top tags:
  • Casual
  • Pre/post Theatre
  • Comfort Food
Ruby Tuesday is driven by uncompromising freshness and quality, gracious hospitality and a growing list of restaurants destined to be the envy of the casual dining business.
At Ruby Tuesday, we"re fully committed to preparing and serving food of uncompromising freshness and quality - with signature choices like our premium Handcrafted Burgers and our bountiful, Create Your Own Garden Bar - and we're grateful that our restaurants are made possible by passionate employees who make it their business to delight each and every guest with an excellent dining experience. From our ongoing efforts to bring you the best menu in casual dining and the best Handcrafted Burgers anywhere, to the gracious smiles and genuine hospitality that greet you at our doors, Ruby Tuesday wants to make our Simple Fresh American Dining your favorite dining anywhere.
What 165 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.9based on recent ratings
3.8
Food
4.1
Service
3.7
Ambience
3.6
Value
Noise · Moderate
83% of people would recommend it to a friend
5
4
3
2
1
Sort by
Filters
OT
Nashville
5 reviews
Dined on 10 July 2019
Overall 4Food 4Service 4Ambience 4

Very nice but I missed those green stuff tables. I did not saw them and may be there was on second level, I guess.

Report
Helpful
AS
San Francisco
9 reviews
Dined on 23 June 2019
Overall 3Food 1Service 4Ambience 2

The chain (at least in this branch) has lately lost a lot of its quality of food and taste!

Report
Helpful
RN
New York Area
5 reviews
Dined on 23 June 2019
Overall 5Food 5Service 5Ambience 5

Great food and outstanding service...highly recommended....A++++++++++

Report
Helpful
B
New York Area
4 reviews
Dined on 8 June 2019
Overall 2Food 2Service 3Ambience 1

The place is falling apart; literally. There was not a fixture in the ladies room, including cabinet doors, that weren’t falling apart or looking beyond worn down; chair covers were torn; tables showed many signs of use.
The salad bar looked like the items had been out since the morning. The food ok but below standards of similar chains and other Ruby Tuesday experiences.
The waiter, John, was sweet and accommodating and the only reason that this is not a 1-star review.

Report
Helpful
LM
1 review
Dined on 28 May 2019
Overall 4Food 4Service 5Ambience 4

A solid American dining experience whilst on the move with the kids. Steady quality at a reasonable price with great service. Enjoyed our meal

Report
Helpful
PI
New York Area
17 reviews
Dined on 26 May 2019
Overall 4Food 3Service 5Ambience 3

Chicken was kinda dry. Service was friendly.

Report
Helpful
OT
New York Area
1 review
Dined on 13 May 2019
Overall 5Food 5Service 5Ambience 5

Very good food, superb service, cosy, not very loud inside.

Report
Helpful
KA
1 review
Dined on 11 May 2019
Overall 3Food 1Service 4Ambience 3

Food is very poor restaurant wasn't busy at all peak time on Saturday so very likely gone down hill. Pancakes were dry and egg Florentine was the worse I've ever had. I left it all. Crispy bacon was nice

Report
Helpful
OT
New York Area
1 review
Dined on 4 May 2019
Overall 1Food 1Service 4Ambience 3

Food was not prepared well and I’ve eaten here several times. This is the first time I’ve ever been disappointed.

Report
Helpful
LB
New York Area
15 reviews
Dined on 30 April 2019
Overall 5Food 5Service 5Ambience 5

Good selection of food and drink. I had a Bourbon salmon which was delicious. My husband enjoyed his burger. Service was excellent. Prices were reasonable.

Report
Helpful
AS
New England
3 reviews
Dined on 12 April 2019
Overall 5Food 5Service 5Ambience 5

Ruby Tuesday is a very well located restaurant but I was able to get a table without a reservation and I only had to wait for less than 10 minutes. The waitress was very nice and the food was excellent. If I am ever in NYC again I will return to Ruby Tuesday.

Report
Helpful
SC
Charleston
7 reviews
Dined on 6 April 2019
Overall 2Food 1Service 3Ambience 2

Food was so-so. Bathrooms were a MESS! No paper to dry hands, paper all over the floors of both mens and women bathrooms. There were a lot of people, but someone needs to keep track of the place.

Report
Helpful
BG
San Francisco
1 review
Dined on 5 April 2019
Overall 5Food 5Service 5Ambience 5

The front desk was very friendly upon our arrival. The waitress was also friendly, warm and friendly.
She was very patient in terms of allowing us to take our time in placing our drink and food orders. We were advised on the food choices too. We had a wonderful time! :-). Thank you!

Report
Helpful
NY
New York Area
204 reviews
Dined on 2 April 2019
Overall 3Food 3Service 4Ambience 3

i go because this is the only all-u-can-eat salad bar in NYC

Report
Helpful
NH
New York Area
3 reviews
Dined on 23 March 2019
Overall 5Food 5Service 5Ambience 5

Our first time and enjoyed it will be back

Report
Helpful
H
1 review
Dined on 23 March 2019
Overall 1Food 1Service 1Ambience 1

We specifically stated that we wanted a window. Instead, the (clearly illiterate) hostess sat us in a booth in a corner next to a closet. When I brought to her attention that we asked for a window table, she all-but-said "oh well" and then just stood there, as if she didn't have two customers waiting to be seated at the table they requested.

When I informed the hostess that she should learn how to read the reservations correctly, another male host started cackling the most obnoxious sound (I assume this was his failed attempt at sarcastic laughter).

I will never in my life return to that restaurant.
I'm appalled that the management staff allows such ignorant humans to be a part of their customer service staff.

Report
Helpful
GS
1 review
Dined on 19 March 2019
Overall 5Food 5Service 5Ambience 5

I love Ruby's. The food was excellent, the waiter for courteous. Only one thing I feel should be changed, is the tip. I feel you should not add it into the total, that should be left to the client. I almost doubled my gratuity, if it hadn't been for the waiter calling my attention to it being included in my total. Other than that miss app, everything was great.

Report
Helpful
BI
New York Area
3 reviews
Dined on 5 March 2019
Overall 3Food 3Service 4Ambience 3

the laddies bathroom at this location continues to be a disgrace. I seriously think the board of health should be contacted. It’s never clean, there is always one stall out of order and half the sinks don’t work and more importantly there is never any soap. This should be a health violation. Since their staff are unable to wash their hands properly. I’ve mentioned this to the manager, not sure it’s been addressed. However, this should never happen. Period. The bathroom at the very least should have soap and working sinks.

Report
Helpful
RR
1 review
Dined on 2 March 2019
Overall 4Food 5Service 5Ambience 4

Came in for my daughter's 11th birthday. Although I was told they don't do the happy birthday thing at Ruby Tuesday, the waiter did serve her her sundae and on the plate he wrote happy birthday with chocolate sauce. I had the key lime cake... that was delicious!

Report
Helpful
KL
New York Area
22 reviews
Dined on 2 March 2019
Overall 3Food 3Service 4Ambience 3

The good customer service was the best part of the dining experience. Food is atypical and a bit pricey but it is the time sq area.

Report
Helpful
SK
New York Area
2 reviews
Dined on 23 February 2019
Overall 5Food 5Service 5Ambience 5

the wings are excellent! just so much fun people watching in Times Square!

Report
Helpful
EK
New York Area
1 review
Dined on 23 February 2019
Overall 3Food 3Service 4Ambience 3

Restaurant does NOT honor reservations from OpenTable. This was confirmed at the host stand at the entrance, and then again when they sent us to the 3rd floor. The reservation doesn't even place you on a wait list. So, there is no value in using OpenTable for this restaurant, which was disappointing, as we had made reservations specifically because we were between broadways shows.

Report
Helpful
EP
1 review
Dined on 22 February 2019
Overall 5Food 5Service 5Ambience 5

Service was great - food was great - location was great. Keep it up.

Report
Helpful
EJ
London
13 reviews
Dined on 18 February 2019
Overall 2Food 2Service 1Ambience 1

Menu limited, food cold on arrival. Was told a new meal would be given but the same food returned. No recognition of this on the bill. Very disappointing.

Report
Helpful
OT
New England
6 reviews
Dined on 8 February 2019
Overall 4Food 5Service 5Ambience 2

Overall good value for money. Not a bad choice for right on times square

Report
Helpful
c
New England
11 reviews
Dined on 2 February 2019
Overall 4Food 4Service 4Ambience 3

We had a short amount of time between the two cursed child plays, and we were able to get in and out with a great meal.

Report
Helpful
n
1 review
Dined on 20 January 2019
Overall 3Food 4Service 3Ambience 4

I was still eating and my wife's plate was not done yet but the server came and asked if she could take the plates.

Report
Helpful
RH
1 review
Dined on 7 January 2019
Overall 5Food 5Service 5Ambience 5

Good quality food and reasonably priced for the location. Good service and not much waiting.

Report
Helpful
SI
1 review
Dined on 30 December 2018
Overall 5Food 5Service 5Ambience 5

food very good, service excellence , person in charge of us really very kind
much appreciate !

Report
Helpful
YL
1 review
Dined on 30 December 2018
Overall 1Food 1Service 1Ambience 1

I made a reservation, and they said they don't accept the reservation during holidays. I had to waited again after arrived there.

Report
Helpful
OT
Washington DC
2 reviews
Dined on 28 December 2018
Overall 3Food 5Service 2Ambience 3

Food was great ! Service not so great— had to ask for cutlery which was dumped on the table in passing and then they spent a drink all over my son, didn’t offer to replace it and left a pile of wet wipes on the table for us to clean up

Report
Helpful
RW
Cambridge
1 review
Dined on 27 December 2018
Overall 2Food 1Service 2Ambience 2

Arrived 5 minutes late for our table that we had booked to be told they had no table ready and then informed no chicken was available as you had run out ...... chicken made up a lot of the menu so with that we left
No apology was just asked did you want to wait now ???
It would have been out first time at Ruby Tuesday but don’t think I will be in a rush to try

Report
Helpful
OT
Orlando
1 review
Dined on 23 December 2018
Overall 2Food 2Service 2Ambience 2

Was ok, lots of dirty glasses on bar which didn’t look great. Had to wait ages for food. Server was very nice though

Report
Helpful
JC
1 review
Dined on 22 December 2018
Overall 2Food 3Service 1Ambience 2

Host was rude. Ignored me and took the first ethnic group that came in even though I had a reservation. 1st and last time ever going to this place. Only thing that made the meal even tolerable was our server. Otherwise waste of time and money

Report
Helpful
RN
New York Area
6 reviews
Dined on 16 December 2018
Overall 5Food 5Service 5Ambience 5

Great service and superb food....highly recommended...A+++++++++++

Report
Helpful
T
Cheshire
4 reviews
Dined on 14 December 2018
Overall 4Food 4Service 4Ambience 4

Nice food, lovely staff only issue we had was we were seated downstairs and the salad bar was upstairs!! Had to keep going up & downstairs bit of a pain like.

Report
Helpful
CR
1 review
Dined on 9 December 2018
Overall 1Food 1Service 1Ambience 2

Service was really poor . Waitress was not very happy or pleasant . The table was dirty the floor underneath was covered in food and napkins . Went here a few years ago on a visit to NYC & it was good hence the reason went back but never again . Food was poor and they didn’t give us what we ordered . The place needs a good tidy up .

Report
Helpful
JM
New York Area
2 reviews
Dined on 9 December 2018
Overall 3Food 5Service 5Ambience 5

Love it here, first time in America and first time to Ruby tuesdays, service was very good, waiting staff very helpful, salad bar is excellant... However!... We booked a table through open table, arrived on time, only to be told that they don't hold tables so we'd have to wait like everyone else... So what's the point of booking a table then! Wasn't happy as made us late for the thing we were going onto after, such a shame

Report
Helpful
MA
New York Area
1 review
Dined on 9 December 2018
Overall 4Food 4Service 5Ambience 4

Had lunch before a broadway show. The restaurant was very nice. Excellent staff and waiters, very good food, nice relaxed atmosphere. Nothing fancy but a very solid place to have a good meal.

Report
Helpful
S
Toronto
3 reviews
Dined on 2 December 2018
Overall 4Food 4Service 3Ambience 3

The food was good and great combination with a play! However the staff did not really know what was going on with the OpenTable reservation...

Report
Helpful
1
2
3
5

Tweets by Ruby Tuesday - Times Square