Rosa Mexicano - Riverside Square
The service was so slow! It took us 90 min to get our lunch and the restaurant wasn’t even crowded when we got there. The table next to us left before their food arrived because service was so bad. Our waitress never checked in to see if we wanted another drink their entire time. If this was our first time we Would never go back. Service was horrible!!
FOOD WAS NOT THAT GOOD AND OUR WAITIER WAS SLOW AND WE HAD TO REMIND HER A FEW TIMES ABOUT OUR DRINKS
Good food! Excellent service! The waiter was very nice and helpful. Kept checking on us to make sure we were alright! Awesome shareable appetizer menu. Definitely coming back soon!
To be honest everything was fantastic except the organization of the reservations. Yes, I understand that there was a flux of customers because of Valentine’s Day. Having a reservation you shouldn’t feel that flux.
Arrived at restaurant early, then waited an hour past reservation, asked maitre’d and manager for update on when we could be seated and were told they did not know and couldn’t give us a time, and then left, which very much ruined the Valentines dinner we had planned
Made reservations, and confirmed them. Once we arrived, the staff informed us that they were running 20 mins behind- no problem. We decided to wait at the bar, where we had to FLAG down the bartender for service. There was ZERO acknowledgement from the bartenders and it took several attempts for even a look. At least acknowledge me and tell me you’ll be with me in a minute. I felt ignored and this added to the frustration of the wait. After finally getting some drinks, I got up to ask the front staff about the wait, and I was informed that it would be ANOTHER 30 mins. I waited 40, checked back again to see that they needed another 30. Absolutely ridiculous, no sense in taking reservations if you’re not going to honor your customers. Absolutely ruined the plans I had set for Valentine’s Day, and I’m sure there are many others who feel the same way we felt.
We got annoyed with the wait, closed out our tab at the bar and went to another restaurant. Many others did this too. Rosa Mexicano needs to step their game up.
I went there on Valentine's Day which is an understandably busy day so the wait didn't bother me so much, however, with that said the management team could have done a better job managing the restaurant and timings so that I (and other guests this day) didn't have to wait about an hour (or more) AFTER our reservation time to get a table. I have been in the restaurant industry previously for 6+ years so I know it can be tough. Overall, our experience was very good, the dollar to quality of food IMO is good, not great but nothing to complain about. It is in a very expensive mall so I understand, but that doesn't mean I have to like it.
I will definitely come back with my girlfriend and frequent the restaurant, just maybe, not on a holiday
The restaurant overbooked reservations on Valentine’s Day by at least 100 people, reservations scheduled for 7:30 were not seated until 9 pm. The reception staff had no clue on how to handle the situation and did not communicate with the patrons properly,
The management of this establishment should be embarrassed by the lack of competence all around. Wasted my time along with at least another 100 guests. Horrible
We had an 8 o’clock reservation but didn’t get seated until 9:10pm, and only after complaining a lot more than we should have. The manager bought us a round of drinks to make up for the delay. The food was good, I’d say about a 7 out of 10. The server was very nice and accommodating. The portion sizes were large and we each took about half of our meal home.
We went on Valentines Day, so there was quite a crowd. We were seated 30 minutes after our reservation time, which was a little annoying. The hostesses were certainly doing everything they could, but I do question the management decision of booking too many reservations that only leads to disappointed customers.
The service was professional, but very slow. We ended up having a two hour meal, and Rosa isn't a 2-hour meal sort of place. The food, however, was excellent as always. The enchiladas were delicious, and the cocktail was spot on. Dessert was fair, but by that point, we just wanted something sweet and wanted to get home.
Certainly not the best experience I've had at Rosa, but I'll chalk it up to the holiday craziness.
They really need to have better control with the crowd building at the front door and the front door being left open. It absolutely ruins the dining experience for everyone else with FREEZING cold air constantly rushing in. It’s February!!! For this reason I won’t be back until it’s warm out if ever. Management was a little absent on this and managing this at all.
The wait time was 40 minutes. The front was didorganized and was seating 7:45 reservations ahead of 7:30 reservations
Overbooked and couldn’t be accommodated despite having a reservation so we left.
Too many reservations at the same time, and tables did not open up when expected
Good service considering it was Val day.
Completely overbooked for Valentines Day. Took so long we ended up forgoing our reservation and eating at the bar
It was very disappointing honestly. The servers were amazing! However the hostess was kinda rude and seemed overwhelmed. She was serious the whole time and when she finally sat us she cracked a smile, but she didn’t look happy. I never ever in my life have returned a dish and tonight was the first time. The fish was so bad that it was not edible and the prime rib dish was all fat! We had ordered it before and our daughter had loved it and tonight she was not about it...We have been to this restaurant before and the food was amazing, but note to self to not come back on a Friday night on a Valentine’s Day.
Over priced food was cold, drinks were watered down and happy hour drinks not available at the table.
Service was very slow and restaurant was loud. Guacamole was great, but the rest of the meal was nothing special.
Service was very slow despite it not being very busy. Client needed to leave the meal before the check came. Not sure if this is typical.
Excellent service, delicious food.
Authentic delicious Mexican food that pleased my vegan and picky eater!
The food and service are consistently excellent!
Great Mexican dining. Tableside guacamole....lovely grilled salmon with rice. Sweet plantains. We enjoy this place..oh...delicious margaritas.
Our service was exceptional. The table side guacamole was amazing. The menu is a different from most Mexican restaurants in a great way. The meals are unique and incredible. You must try this place.
Food was pretty good, no complaints from anyone. We had the guacamole which was good and we all had different entrees. LOVE the street corn! Dessert was also good, we had the tres leche cake and the churros, which come out initially in a bag (which was a little strange), but were very tasty.
Our waiter was awful! He couldn’t handle the tables he had, & because of that it didn’t give us a good experience at all!!
Awful service and food. The waitress did not offer chips or refills on drinks. Waited 30 minutes to have our order taken and abysmal overall level of service.
Will not return here
Grilled fish tacos were very good. Waitress did an excellent job. All were pleased with the dining experience.
We have been going to this restaurant for nine years and we’ve never been disappointed. We love the special celebrations.
We had our small wedding reception at the triceca location, so for our anniversary we came since we've moved into the area. We always have great food, and service. My wife has Celiac's disease and regardless of location we've never had an issue with the food. Thank you!!
Love Rosa holiday menus. Creative dishes eell prepared
Rosa is our destination for special occasion or happy hour! Great food, drinks and professional service!
Very comfortable, not a long wait. Good service. Good food
The restaurant was very understaffed. Tables remained uncleared. Our food was brought at different times. I was not offered a second drink. And it took too long to get the check.
The service was great! It was very busy in the restaurant and our waiter still managed to be attentive and apologetic when our drinks took longer than expected. He even brought over a few cocktails for us to try. The food was great as usual!
Excellent authentic food. Like the way it is presented by regions.