ROKA - Charlotte Street

4.6
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147 reviews
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£41 and over
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Japanese
ROKA Charlotte Street serves contemporary japanese robatayaki cuisine in striking yet informal surrounding in the heart of London’s media district.

Dominated by the centrally located robata grill, fish, poultry, meat and vegetables are prepared in full view of diners at the surrounding counter and tables. In warm weather the glass walls open onto the street outside creating a semi-alfresco ambience throughout. During summer, outside tables are available for dining.
What 147 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.6
Food
4.5
Service
4.4
Ambience
4.1
Value
Noise · Moderate
88% of people would recommend it to a friend
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OT
London
2 reviews
Dined on 10 January 2020
Overall4Food5Service5Ambience4

Tasty food and wine .. good service and friendly staff.

OT
London
1 review
Dined on 8 January 2020
Overall4Food5Service4Ambience4

Everything was good specially the lettuce salad and the eggplant appetizer and the chicken sticks and the sweetest but you have to check the bill because they put some extra orders that we didn’t order but overall it’s a good experience and a will come next time for sure

E
London
2 reviews
Dined on 5 January 2020
Overall4Food4Service5Ambience4

Appreciated the fact that it was open late on a Sunday evening. Food was very good and service excellent.

OT
London
1 review
Dined on 3 January 2020
Overall1Food1Service1Ambience3

Roka was full so they took us downstairs at the lounge.. where the service wasn’t good and the food wasn’t as well.

A
London
7 reviews
Dined on 30 December 2019
Overall4Food4Service4Ambience3

Very good food, it is a little annoying that nothing arrives together, I know it is meant to all be shared but not everone necessarily eat the same thing so we all ended up having dinner at different times! Good service but the place is too loud with the music and the acoustics are really bad as well. If you are only two people its fine but more than 2 you cannot speak to anyone else apart from the person sitting next to you, which is a shame.

e
London
305 reviews
Dined on 26 December 2019
Overall5Food5Service5Ambience5

Great service and food

OT
London
1 review
Dined on 20 December 2019
Overall3Food3Service3Ambience3

Service was good. The only thing that was weird “and ruined the experience” that i was taking photo for the live cooking and one of the chiefs or who was working there angry about it. I asked him if there something wrong? He told me yeah. And he pointed to the phone. Not sure if you didn’t want the people to see your live cooking maybe you shouldn’t have a live cooking in-front of the people. I was so frustrated.

ET
London
6 reviews
Dined on 12 December 2019
Overall5Food5Service5Ambience4

Perfect food and Service, but bit noisy

DM
London
35 reviews
Dined on 12 December 2019
Overall4Food4Service4Ambience4

still going strong. good for super special occassions as bill comes out a bit steep.

P
London
38 reviews
Dined on 11 December 2019
Overall4Food4Service4Ambience4

During a busy Christmas lunch period the standard of food and service did not falter. All the staff got stuck in. Good to see and makes a difference.

K
Manchester
24 reviews
Dined on 9 December 2019
Overall5Food5Service5Ambience5

Beautiful dishes, fresh ingredients, very friendly staff.

OT
Hertfordshire
4 reviews
Dined on 7 December 2019
Overall5Food5Service4Ambience3

Food as always amazing. Although service not as great and it’s pretty much the same every time we come.

JB
London
5 reviews
Dined on 6 December 2019
Overall5Food5Service5Ambience5

Christmas lunch with my husband. Attention to detail very good.

OT
London
4 reviews
Dined on 29 November 2019
Overall5Food5Service4Ambience4

18th birthday

IS
London
5 reviews
Dined on 24 November 2019
Overall5Food5Service5Ambience5

Fabulous restaurant. Outstanding food, impecable services and great drinks.
One of the best Japanese restaurants in Lonodn, and a place I have no objection revisiting over and over again.

OT
Manchester
2 reviews
Dined on 17 November 2019
Overall5Food5Service5Ambience5

Amazing, brilliant food and brilliant service. Resteraunt is lovely!

JF
New York Area
2 reviews
Dined on 16 November 2019
Overall4Food5Service4Ambience3

Very good food. The service is also good. However, it is also clearly overpriced.

OT
London
1 review
Dined on 12 November 2019
Overall1Food1Service4Ambience3

Worst food ever eaten

s
1 review
Dined on 6 November 2019
Overall5Food5Service5Ambience5

Inspiring menu
The black cod & egg plant were so delicious

CB
London
1 review
Dined on 5 November 2019
Overall5Food5Service5Ambience5

Always good food. Had the taster menu. Very filling. The dessert was amazing!

OT
London
1 review
Dined on 21 October 2019
Overall4Food3Service4Ambience3

Food standard has deteriorated. Staffs are friendly.

J
Berkshire
12 reviews
Dined on 19 October 2019
Overall5Food5Service5Ambience4

The food was so tasty! Even my Dad had good things to say and he's very hard to please. He hates eating out and thinks everything is a sham so they did well to get his approval. We did the London restaurant festival tasting menu. Everything was great but I particularly liked the tempura which was perfectly crisp and the dessert platter. Would definitely go again.

BO
London
116 reviews
Dined on 19 October 2019
Overall4Food5Service3Ambience4

Cooking and food presentation at Roka is consistently excellent and it remains one of the best places to eat Japanese and korean food in London. The wines by the glass are also exceptionally well chosen. However, service has become disorganised. You don't get a dedicated waiter and need to plead with passing staff to get drinks or someone to write down your order. Different people then bring what you've ordered, and there can be long waits with no action. When it comes its worth the wait.

OT
London
1 review
Dined on 13 October 2019
Overall3Food3Service5Ambience5

Over priced, small dishes

OT
London
1 review
Dined on 8 October 2019
Overall5Food5Service5Ambience5

niceeeeeee!

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K
New York Area
4 reviews
Dined on 7 October 2019
Overall5Food5Service5Ambience5

Excellent food and service.

AC
London
23 reviews
Dined on 7 October 2019
Overall5Food5Service5Ambience5

We enjoyed the premium tasting platter which was outstanding. Great atmosphere and service as well and they were very good at bringing things out quickly - sincerely aprreciated as we had our sleeping baby with us and wanted to finish before he woke up!

C
New York Area
15 reviews
Dined on 5 October 2019
Overall5Food5Service5Ambience5

Great food as always. Tried several of the specials as well which were amazing too.

N
London
2 reviews
Dined on 3 October 2019
Overall2Food5Service1Ambience2

I've been to ROKA many times. The food is always great and you can't fault it. The attentiveness from the serving staff is normally also excellent, as it was on this occasion. The only gripe on that front is that we already had all of our main dishes before any rice came, and that only came after asking twice, at least ten minutes apart each.
It took a long time for our orders to be taken and we waited a long time for any food to arrive - even the salted edamame, which shouldn't happen.
You can never say that ROKA is good value. You get excellent food but you pay for it.
It was a Thursday night and it was rowdy. There was a large office group under the schochu jars who were there when we arrived and didn't look as if they were anywhere near leaving when we left, but one thing really got our backs up. That was a manager telling us straight after our main courses and before we'd even seen the dessert menu that they needed our table back in 10 minutes.
Nowhere in our booking with OpenTable does it say there was a time limit on our table. If they'd served us faster we'd have eaten faster. There were other tables, such as the rowdy one, which were not pressurised. If they want to have multiple sittings during one evening that is their problem and their risk. Don't spoil the evening for a customer and their guests by embarrassing them with a statement like that. Suck it up. Take the money. They're a successful restaurant which is why I've spent thousands of pounds with them. Don't ever do that again to any customer.

N
1 review
Dined on 28 September 2019
Overall2Food3Service1Ambience2

My experience there was horrible. I had a booking for 4 people at 21.45 and called in to say that we were going to be 15 minutes late. The lady at the phone not only was extremely rude but not helpful either. She started by saying that my reservation was at 21.30 and that we were 30 minutes late and the table was not available anymore. I checked my email confirmation and said to her that this was not correct and pointed out that in their own email confirmation they were saying that they will hold the table for 15 minutes. She said that their booking slot where available every 30 minutes and that the system made an error. I said that this was not my fault nor my concern as I booked accordingly. At that point she was getting confusing and said that we could always come and they will TRY to accomodate us. We were very disappointed by the answer and her attitutde but were already on our way. Once there, I explained the situation at the hostess who said that this was fine and that our table would be ready within minutes. 30 minutes go by while I am waiting at the bar and still no table so I went to see the hostess again who said that the table are currently paying and will leave soon. After one hour of waiting I went to one of the manager and tried to explained the situation. He showed me the table and said that he will offer us champagne glasses on the house. Once at the table we were urged by the waiter to order food as he said the kitchen was closing although this was not our fault as we were waiting all this time. He was kind enough to recommend the dishes. When we asked for the bill we noticed that many items that we did not order where added. Two drinks, two bottles of sparkling water and other items that we did not order where there. Have I not checked I would have paid someone else's bill. So for me this place is a NO !

OT
London
21 reviews
Dined on 21 September 2019
Overall5Food5Service5Ambience5

Food is amazing

OT
London
2 reviews
Dined on 16 September 2019
Overall5Food5Service4Ambience5

Impeccable experience. Everything was great and honestly the management was super professional. The staff was friendly and exceptional. And I would definitely visit again. For anyone that goes, make sure to order the fried eggplant & the chocolate and green tea pudding🙌🏼

e
London
9 reviews
Dined on 3 September 2019
Overall5Food5Service4Ambience4

A very busy and energetic place with a certain level of excitement about it. It was the centrally located grill which gave the place a different atmosphere as the chefs were very busy producing their varied range of dishes. Good ambience overall and the waiting staff were attentive and friendly.

OT
New York Area
1 review
Dined on 30 August 2019
Overall5Food5Service5Ambience5

Love it! My fave restaurant In London. Never disappoints

RI
London
5 reviews
Dined on 29 August 2019
Overall5Food5Service5Ambience5

We had a truly wonderful and enjoyable evening at both the Shochu Lounge(Superb cocktails) and in the restaurant. A lovely dining experience and memory.

RN
London
3 reviews
Dined on 27 August 2019
Overall5Food5Service5Ambience5

Lovely ambiance
Outstanding service
Great food
Pricey:-)

SS
London
14 reviews
Dined on 23 August 2019
Overall3Food4Service5Ambience5

Food was so so. Nothing to write home about. Tofu was good, and yellow fin tuna top notch. All else mediocre. Service was superb. For what you get value isn't there...

J
London
4 reviews
Dined on 22 August 2019
Overall3Food3Service4Ambience3

It’s expensive and ok.

Food is average
Service very attentive
Noisy and atmosphere is lacking.

R
London
10 reviews
Dined on 21 August 2019
Overall5Food5Service5Ambience5

Could not fault food or service. Always wonderful and great value.

OT
London
1 review
Dined on 15 August 2019
Overall5Food5Service5Ambience5

If you don't get the banana desert, your missing out! Food is incredible... But that desert is heaven!