Rococo Glenferrie Road
l was definitely expecting a bit more from this restaurant. The food was good, however the service was shocking! No waiter would come over to our table even when we tried to flag them down.
Didn't get served any water, when we asked for some, the waiter said they'd bring some back yet never did.
Waited a while for food - however, it was alright. Not amazing, not terrible pizza.
l think there would be better places along the glenferrie strip, so maybe do some more research before deciding this place.
Great neighbourhood cafe. We had a very enjoyable lunch.
The food was really great. It was difficult to get the attention of the waiter/waitress to get the bill at the end of lunch.
Otherwise a lovely experience,
The food was nice but not great, the venue was clean and very busy. Staff were nice when we got to see them they were very busy. Needed more staff. We still had a lovely evening though
Food was lovely, a lot of choice.
The Capuccino Martini was delicious but trying to get the attention of a waiter/waitress was extremely difficult when you wanted to order a drink.
Service was extremely poor. Dirty plates left on the table for 45 mins. We had to steal the water bottle from the vacated table next to us as we had not been checked on for an extremely long period of time.
Given I have had a very positive experience at the St Kilda restaurant I expected the same at Hawthorn but unfortunately that was not the case.
It’s been a while since eating at Rococo, Normally we do dinner but this was brunch. We loved the food. Great variety, good serves, reasonable prices. An egg as an extra was only $1.50. Have experienced them being up tp $4 elsewhere. Now that we can book online (walk ups have always been a bit hard to get in) we will be back more often. Nice to have an old favourite back.
Staff, menu and atmosphere was sublime. Definately coming back!
This was the third time I have dined here & it will be the last. The service was non existent.
The food and service never disappoints and the online booking system is so easy
Honestly Rococo never fails to impress me each time I go, some of the best food I’ve ever had!
Wonderful food, lovely atmosphere. Love rococo and won’t be long until I’m back again.
Great service, delicious food with generous portions.
Mulled wine served in winter, which is lovely!
It’s my second visit here, and I’ll be back again!
Service was very slow at first but once we finally ordered the food came pretty quickly and was delicious. The cocktails and drinks menu is great. Overall I would recommended and I will be returning :)
Delicious food, great service and ambiance. Their garlic bread is by far the best I’ve had!
Excellent food and service. Lots of vegetarian options.
Food was fantastic, service was very good and a great night had by my family for a special celebration!
Went with a friend out to dinner. Food was really good as well as the drinks. Service was a little halted in that we would got a small amount of service at the start and then lots at the end. Noise was reasonably loud which made it difficult to hold a conversation. But otherwise was a great night out.
We had a great meal made all the better as one guest required gluten free and fructose free options which were catered for without any fuss.
First time diner after living in Hawthorn for 2.5 years and always meaning to go as it’s always packed which is a good sign! Rococo did not disappoint, the food was great and the staff were friendly and attentive! Will be returning very soon!
Brilliant food, great, perfect service, fantastic ambiance and value fur money. Very highly recommend it
We have been three times now with friends and family and we will return.
Have been going to Rococo for years and they have never let down. Great food, friendly staff, delicious sangria! I have taken many family and friends for breakfast, lunch and dinner and they are always impressed the the quality and variety of food on the menu. I will soon be taking my two vegan sisters to try out the vegan menu. I am sure Rococo will impress them.
It never disappoints, consistently delicious food always 👌
There was miscommunication as we ordered over the phone. A waitress was quite defensive when we pointed it out but the host went above and beyond to redeem the situation.
We went for our 10th anniversary, sat at our table for 30min and was not seen by a SINGLE staff member. No drinks, no nothing. We flagged someone down to tell them, they walked off and never returned. We walked out after 35 minutes.
It is a fantastic place to meet with friends and family. The service is terrific and staff is always ready to help you with a surprise if you are celebrating. The food was delicious, including vegetarian dishes and a soy hot chocolate that were all above average.
Always consistent & outstanding with every dining experience. On this occasion, our waitress Millie was truly so accommodating, efficient with such beautiful friendly smiles. Thank you :)
We went for lunch - 2 adults/2 younger kids. The food was tasty with a great variety on the menu, but lunch cost nearly $200 and we didn't eat that much (shared plates and one pizza). I think it's overpriced by about 15-20% - at least you could offer some cheaper wines/sparkling by the glass that might help. If it was 15% cheaper we'd go again but at these prices we won't sadly. Service was a bit slow - hard to get waitress's attention…too busy re-setting tables. Didn't clear tables fast enough or ask for more drinks etc. If you can afford $200 for lunch then I recommend i guess.
Very nice food and service. Family get together
I have already recommended and posted your vegan menu onto a vegan facebook group before our first visit in Rococo Glenferrie. However, the service was disappointed.
Firstly, I made a booking via the phone initially. The staff asked me to provide my credit card CVC in that is not appropriate for security reasons and I have never encountered that in other restaurants. Then, he asked me to book online. After I filled out my details, it said I needed to contact the restaurant directly for a large table. The staff again asked me to put down 10 people instead of 11 and left the remarks, but it still didn't work till I put down 9.
I left my remarks for totally 11 people including 4 children and 1 baby for a birthday gathering. And I also requested a quiet area at the back and a vegan menu on the phone as well and the staff told me that he would take care of it.
However, when we got there, we were given a table in the center of the restaurant. We had to ask for the vegan and children menu twice. The staff who was on the phone greeted me though but he didn't take care of our request.
We ordered extra bread for the entree dip but somehow we had to chase it and had it after our main meal.
I am taking my time to write this to you so that you can improve your service and necessarily re-train your staff.
Lovely smiles all round with the staff .
Was a busy night and food took a little while to come out .
Food was good , could have done with more cheese or option for extra .
Great portion sizes though .
Awesome spot for a birthday lunch.
Cosy & warm depite the cold weather outside. Was given a lovely window table up the back.All our pasta meals were tasty & filling. The waitress was very pleasant while not being over attentive.
Candle on my dessert was a nice touch.
Would definitely go back!
So nice to go to a restaurant where the staff are genuinely lovely and very helpful with menu selections etc , as the menu here is quite vast! We had a great night !
Meals delicious and generous servings. A very pleasant dining experience all round.
The food was beautiful, really great for sharing. Great feel to the restaurant.
The atmosphere in the restaurant was very good, the service was very good. We think that the pizzas we had ordered were ones of the best in the city. But the fish the fish dishes was a little bit dry.
But we had a very nice time. Thank you.
Generally happy with Rococo as we have been quite a few times, but disappointed this time as we were rushed and the restaurant wasn’t fully booked. We had literally finished appetisers and the mains came out. Although I was looking forward to the pasta I would have liked a bit of time to digest the apertizers. Was then disappointed with pasta which was bland and not al-dente. I only picked at it and left most of it. Felt rushed, even the people next to us made s comment on how quick our food came out as they ordered their main meal when we ordered our apertizers and they were served their mains after us. We were finished within 40mins, disappointing as we really wanted to take our time and enjoy the evening.
Portions were very big, overall ambience was nice, staff were friendly, good number of vegetarian options.
Lovely place to go before a show great service and the food was beautiful. Thankyou will definitely be back.