Rockpool Pavilion

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1. OT

   OpenTable Diner

   New South Wales

   1 review

   4.0

   1 review

   Dined 1 day ago

   overall4food4service3ambience5

   First time there, loved the food. Had a booking at 1.00pm Sunday and were greeted very warmly and they was thankful that we booked. I asked what time kitchen closed as we had an issue at shore house week before, was advised it’s open till 8.00 pm on , all good as we were only there for lunch. Unfortunately the staff went missing around 2ish, had to chase for service multiple times, then was ordering dessert, and advised kitchen closing (2.30 ish) Paying bill just asked re kitchen and was advise short staffed, While I don’t have an issue with all of the above, honestly is so important as I asked straight up,we are all in the same boat with staff shortages across many businesses , be upfront, best policy I will be back as it is nice there, just sort your communication to customer a little better Cheers Brad

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2. JH

   JudiH

   1 review

   4.0

   1 review

   Dined 3 days ago

   overall4food4service5ambience4

   Lovely spot for a relaxing lunch. Not an extensive menu however good selection. Staff were lovely. Friendly and helpful. Beautiful outlook on an awesome Townsville day🙂

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3. A

   Angie

   Seattle

   7 reviews

   5.0

   7 reviews

   Dined on 19 June 2022

   overall5food5service5ambience5

   Everything was excellent! My partner and I visit regularly for lunches and dinners, and are always very happy! We have family coming to visit Aussie soon and we already have Rockpool as a destination for them to experience!

   Report
4. LD

   LocalDiner

   1 review

   4.0

   1 review

   Dined on 17 June 2022

   overall4food4service2ambience4

   Food was nice, however the over an hour wait just for bread starter to arrive was a bit much. And then the steak came out almost 10mins before the rest of the meals. Kids meals were delivered last.

   Report
5. RG

   RobertG

   Gold Coast

   3 reviews

   3.0

   3 reviews

   Dined on 17 June 2022

   overall3food3service2ambience3

   I like this place, great location, but sorry to say the service could be better, ordered our drinks and didn’t get them for over half an hour, after reminding the waitress. Food was ordinary for the price, could have got the same steak, chips and salad at the local pub for less than half the price. To their credit though, they did take the drinks off the price for their lack of service.

   Report
6. MR

   MeganR

   1 review

   3.0

   1 review

   Dined on 17 June 2022

   overall3food5service3ambience4

   Everything was good, was a 45 minute wait for our meals to arrive though, which was frustrating. I tried to make eye contact with wait staff and got avoided, so I only had one drink. The food was delicious.

   Report
7. JB

   JohnB

   1 review

   3.0

   1 review

   Dined on 12 June 2022

   overall3food2service4ambience4

   We were disappointed that the crumbed Barramundi didnt come with salad and the Shellfish Bisque lacked volume. We were there just before 12 but were told, we could only order of the Lunch Menu. I was happy with that but others in our group weren't, we asked if it was possible to stay where we were and order of both, but were told no we had to move and sit on the tables reserved for the Café. Which created a little bit on angst in the group and which probably spoilt a nice lunch.

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8. OT

   OpenTable Diner

   Tropical North Queensland

   1 review

   5.0

   1 review

   Dined on 11 June 2022

   overall5food5service5ambience5

   Service was friendly and fast

   Report
9. RG

   RachelG

   1 review

   5.0

   1 review

   Dined on 5 June 2022

   overall5food5service4ambience5

   The food was delicious; the menu a little hard to understand but a quick google cleared things up! Would dine there again for a special occasion

   Report
10. W

    Wowlunch

    New York Area

    3 reviews

    3.0

    3 reviews

    Dined on 3 June 2022

    overall3food3service3ambience5

    The Rockpool Pavillion is in a beautiful spot. The staff tries to oblige in any way they can although the training is sadly missing.

    Report
11. NO

    NOrthwardlical

    Hawaii

    2 reviews

    3.0

    2 reviews

    Dined on 3 June 2022

    overall3food4service3ambience3

    Nice setting beside the water with generous serve of quality fish . This was spoilt however by smelly untidy toilets minus both hand towels and hand wash !

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12. S

    Stuart

    1 review

    2.0

    1 review

    Dined on 1 June 2022

    overall2food2service4ambience4

    Was disappointed with the food. The lobster entree is a side-plate style bread roll filled with an oversauced mix of unidentifiable lumps, which appeared bulk-produced and perfunctory. The broccolini green vegetable was unavailable (which is acceptable) but no alternative green vegetable was in its place. The corn was heavily over buttered. The seafood linguine was heavily sauced and over-seasoned, there was no subtle flavor of the primary seafood ingredients at all. The service was great and the setting was very nice as well. Thank you.

    Report
13. MG

    ManonG

    1 review

    2.0

    1 review

    Dined on 31 May 2022

    overall2food2service3ambience3

    Bisque sauce thick and too strong. Salt decoration for oysters was poured over the oysters as well as under. Prawns languini served in a nasty strong Chili orange sauce ,Chili or other hot ingredient not mentioned on menu. $14 glass of champagne only had 2 mouthful as glass much narrower and smaller than wine glass was same level as wine

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14. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on 29 May 2022

    overall3food2service3ambience3

    Everything just average…food, service, ambiance.. Would I return…this is my third visit…so probably not. There’s better venues out there.

    Report
15. OT

    OpenTable Diner

    Tropical North Queensland

    2 reviews

    2.0

    2 reviews

    Dined on 28 May 2022

    overall2food2service2ambience3

    Beautiful location. Food was very poor. The Seafood Bisque was basically a muddy tasting salty brine, the fresh oysters were not cold. After our initial drink order we were not asked for our drinks order again. No desserts were offered. We left and went down the road for drinks.

    Report
16. JS

    JaniceS

    Brisbane

    2 reviews

    5.0

    2 reviews

    Dined on 28 May 2022

    overall5food5service5ambience4

    Lovely first time experience, we did have two plant based ppl in our company and the choices weren’t great as there was no meal for plant based just sides to be put together for them, this is feedback not a complaint. The food was beautiful and service when we arrived to ordering was very good. We will be back and we would highly recommend especially with that view it’s so beautiful.

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17. JS

    JamesS

    1 review

    3.0

    1 review

    Dined on 27 May 2022

    overall3food2service3ambience2

    Beautiful entree, to only be sadly dissapointed by the mains.

    Report
18. LM

    LM39

    Tropical North Queensland

    1 review

    4.0

    1 review

    Dined on 24 May 2022

    overall4food4service4ambience5

    A friendly COVID safe venue with a very good menu, and wonderful views.

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19. GY

    GailY

    1 review

    5.0

    1 review

    Dined on 22 May 2022

    overall5food5service5ambience5

    My friends and I really enjoyed our meals and the atmosphere looking over the water with the sea breeze was enjoyable. All the staff friendly and helpful. We had a wonderful afternoon.

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20. JE

    JENNYM

    Queensland

    1 review

    5.0

    1 review

    Dined on 21 May 2022

    overall5food5service5ambience5

    Delicious meals. Service was excellent. Views across to Magnetic Island are just beautiful on sunset. We had a very relaxing dinner and would recommend this restaurant. We will return.

    Report
21. KD

    KarenD

    1 review

    5.0

    1 review

    Dined on 21 May 2022

    overall5food5service5ambience5

    The food was fantastic and the service was great too. Thank you.

    Report
22. AS

    AllisonS

    Brisbane

    2 reviews

    1.0

    2 reviews

    Dined on 20 May 2022

    overall1food3service1ambience3

    Most of the younger staff had none or little customer service skills , standing around oblivious to our table ready to order. When I asked for cracked black pepper I was given fresh table pepper in a bowl from the kitchen! The wine was not adequately chilled . When we asked for the menu for desert , the young lady proceeded to clear tables and we did not receive our menus ! Quite overpriced For the lack of quality service I was expecting ! Disappointing .

    Report
23. SS

    ShellS

    1 review

    4.0

    1 review

    Dined on 20 May 2022

    overall4food5service3ambience4

    We attended for a date night. Overall we had a lovely time. Food was amazing and such great value. Portion sizes were perfect. Drinks were reasonably priced. Staff were friendly. Only downside for us was that we constantly needed to repeat everything. We arrived early to have a few drinks on the deck before our reservation. We had to tell 3 different staff members that we weren't ordering yet and were just having drinks before our reservation. Our second round of drinks were forgotten about and only provided to us when we asked about them when moving to our reserved table. When we ordered our meals and third round of drinks the waiter took our order but then returned about a minute later to double check it. It got frustrating having to repeat everything so many times but we did have a good time

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24. K

    Kate

    Sydney

    1 review

    5.0

    1 review

    Dined on 12 May 2022

    overall5food5service5ambience5

    Polite, helpful and respectful staff who looked to be enjoying being there.

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25. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on 11 May 2022

    overall1food3service1ambience2

    Terrible service. Not checked on once by staff. Didn’t ask if we wanted drinks when we sat down took 10 mins for staff to come to table to get first round. Never returned once to ask if we wanted more drinks. Never came to the table to ask if we wanted desserts.

    Report
26. SB

    SuzanneB

    1 review

    5.0

    1 review

    Dined on 8 May 2022

    overall5food5service5ambience5

    Very friendly staff on arrival and through the duration of our visit. Friendly and efficient service of meals and drinks. Beautiful setting.

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27. RC

    RyanC

    Deactivated - Far North Queensland

    4 reviews

    4.0

    4 reviews

    Dined on 7 May 2022

    overall4food5service5ambience4

    Pretty good place to sit by the Strand and eat. We had friendly staff, although the service was a little slow, and meals did not come out together. We celebrated mother's day and everybody agreed the food was very good. Coffee was fairly generic though, if you're just looking for a good coffee then look elsewhere. I would say 4 out of 5 stars, it's a lovely setting and the ambience was quite nice and partially alfresco (very open air dining)

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28. AM

    AnneM

    Deactivated - Far North Queensland

    1 review

    5.0

    1 review

    Dined on 7 May 2022

    overall5food4service5ambience5

    Service was fantastic. They were busy because of mothers day but managed it well.

    Report
29. S

    Sarah

    1 review

    1.0

    1 review

    Dined on 7 May 2022

    overall1food2service1ambience3

    After poor lunch service a few weeks ago, we tried again for Mother’s Day breakfast but were disappointed in the service and food again, There was 45 minutes between the first and lasts meal coming out and some people didn’t receive their coffee after others had finished their meal (everyone ordered at the same time). The eggs were undercooked and the gluten free variation was disappointing. Staff were friendly but seemed frantic and didn’t have an organised approach to serving or clearing tables. The food and service doesn’t live up to such a beautiful location!

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30. MC

    MelanieC

    1 review

    2.0

    1 review

    Dined on 7 May 2022

    overall2food1service3ambience2

    Meals and drink order was "lost" my 2 year old was the last to get her meal (15mins after everyone got theirs) our pastas where absolutely tasteless. Good size meals but rubbish in every other way. Bar man was absolutely by far the rudest person I have ever met. Will not recommend and will not be back. Lift your game guys. Not good enough.

    Report
31. NC

    NatalieC

    Tropical North Queensland

    9 reviews

    vip
    5.0

    9 reviews

    Dined on 7 May 2022

    overall5food5service5ambience5

    Best breakfast on the waterfront. Rockpool rolls are a favourite along with the granola. Staff are super friendly and helpful.

    Report
32. a

    amkea1

    Melbourne

    1 review

    5.0

    1 review

    Dined on 6 May 2022

    overall5food5service5ambience5

    Very attentive staff, great spot, beautiful fresh food!

    Report
33. T

    Thirsty

    1 review

    2.0

    1 review

    Dined on 4 May 2022

    overall2food2service1ambience3

    I feel terrible writing this review because I really want to support local business and I have had a really pleasant lunch at this venue after it initially opened… however dinner last night was not what I expected. We had a booking and were seated promptly. We were then asked what we would like to drink. Unfortunately we did not have a drinks menu. When we requested one the waitresses were unfortunately chatting and did not return for our order so we had to capture their attention. I ordered a glass of wine and was served it in a champagne glass half filled. The steaks were served without steak knives. The food seemed dry. It was not by any means a busy night. This restaurant has a beautiful fit out and location and so much potential but for the price I was expecting better service and food. I hope it continues to improve and this was just a hiccup

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34. F

    Fitgirls

    Deactivated - Far North Queensland

    1 review

    4.0

    1 review

    Dined on 3 May 2022

    overall4food3service4ambience4

    Barramundi & chips were lovely but could have been hotter

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35. 2

    2022travellers

    Tropical North Queensland

    1 review

    1.0

    1 review

    Dined on 1 May 2022

    overall1food1service1ambience1

    Wasn’t impressed with service, got bumped from a table and then left to hang around in the middle of the restaurant whilst they fumbled around. Only looks to have been one girl on that evening. Wouldn’t go again..further review on trip advisor

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36. c

    carolannej

    1 review

    1.0

    1 review

    Dined on 1 May 2022

    overall1food1service1ambience1

    Food was terrible wasn’t worth it at all both parties did not enjoy there meals at all

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37. SS

    SallyS

    Tropical North Queensland

    8 reviews

    vip
    1.0

    8 reviews

    Dined on 1 May 2022

    overall1food1service2ambience3

    First time here. We frequent Shorehouse and love it there so thought we would venture here being that it is owned by same people. Very disappointed. Was excited about what we ordered which was seafood bisque. It was gritty and had a sandy texture. Not nice at all. Notified manager at end of meal and although he thanked us for the feedback and apologised he also proceeded to blame it on a lack of management. No refund was offered or even a discount to entice us back. This was a bad customer experience and I doubt we will return to this restaurant.

    Report
38. A

    Angie

    Seattle

    8 reviews

    vip
    5.0

    8 reviews

    Dined on 29 April 2022

    overall5food5service5ambience5

    The food is lovely and the view amazing! I highly recommend this place!

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39. RC

    RachelC

    Brisbane

    1 review

    4.0

    1 review

    Dined on 23 April 2022

    overall4food3service5ambience4

    Steak was great, but seafood bisque was not up to standard, especially given the price. It as overly salty and had none of the creaminess you would expect in such a dish. The seafood was tasteless and bland. Service was very good

    Report
40. S

    Saturday

    Tropical North Queensland

    1 review

    4.0

    1 review

    Dined on 23 April 2022

    overall4food4service5ambience5

    We had an enjoyable night and the service staff were exceptional. Food was good but I have to be really honest in the I had the seafood bisque and I would not order it again. It was a bit salty for my taste and I think a little over price for what I was served however all other guest enjoyed their meals. Thanks for having us.

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