Ping Pong Covent Garden
Set over three floors, the restaurant features an incredible new design with an exuberant bar to greet guests on arrival, transcending into a welcoming, chic restaurant. Unique to Ping Pong Covent Garden is access to a mezzanine level private dining room, as well as the semi-exclusive basement floor, both perfect for functions and masterclasses. From Corporate Functions to Hen Parties, Ping Pong provides the perfect setting for all types of events. Pick from set menus or work with our Ping Pong Party Planners to tailor packages to your requirements.
Food OK. Service miserable. Took long time to order. All waiters/waitresses in bad mood. Gave us what we ordered on the thrid attempt. Used to love PingPong. Surprised by the fall in the service and quality. This was defintely my final visit.
Second time we have dined here in the last month. Food quickly prepared and good quality, service was a bit erratic but a big table landed, so perhaps understandable.
The food and service was superb!
This isn't a 100% traditional dim sum, but a fusion with some different dishes. Not a vast selection & you won't find chicken feet, but everything is well cooked & presented and we will certainly be back.
Food and service was lovely as always and it is definitely value for money.
Great! Loved it.
Everyone came in just before 5.30 and the kitchen couldn’t cope. This shouldn’t be a surprise to a restaurant in theatreland particularly when the last booking time for a pre theatre dinner offer is 5.30! No designated waiting staff per table so if food doesn’t arrive nobody notices. Veggie rice came 20 mins after we had finished main course and it contained prawns! We were given free dessert but the restaurant was badly run. We have been to three other locations of Ping Pong which have been good so maybe this was a bad day, or maybe they need more training.
The staff and restaurant is very nice
Nice place, quick service, not a lot of music. Went on a Wednesday night and it was nicely quiet. The food if delicious.
Thank you for being very accommodating when our group number went from 6 to 9 people.
Food was great and service was brilliant
While the food was a good choice, the level of service and attentiveness to needs was severely lacking. We had to find the waitstaff whenever we needed something, they did not pay attention to the dishes piling up on our table, food came in waves and there was no room to put in down.
Poor service, average food
Have been here once before and whilst the food was good the service is shockingly bad, unfortunately it was the exactly the same. I don’t understand how waiting staff can ignore customers. I asked for water when we were seated and multiple times after but only got it at the end of the meal. They do seem to like talking to each other. One member of staff, who was dressed slightly differently, so I assume was a manager, not only had a permanent scowl on her face but also after nearly knocking out food over, spilling one of the drinks and getting the order wrong never so much as offered an apology. Surely it’s just courtesy. Anyway, chefs do a good job but won’t be rushing back here.
Really average food and terrible service. Staff was not attentive to any request
service was a little slow at times
Food was mostly very good but one of the large dishes came out late after 2 reminders - it was cold so had presumably been sitting there for a while. My elderly mother did not complain.
The waitress clearing the table dropped a dirty knife on one of our party and was unapologetic!
We had to ‘chase’ to order coffees and desserts.
Waitresses need to be much more customer service driven/friendly, smiley and helpful.
Chinese food? 🤔 never eaten a similar Chinese food in all of my journeys around the world!
Not many vegetarian options but what they had was very nice.
Birthday night with mates. Service could have been better, not very attentive. We ordered extra dumplings after we finished first course and they never came so we had to cancel. They weren’t apologetic and came across a tad annoyed! Everything else was perfect, great drinks, good quality food, and lots of fun.
I like Ping Pong however was disappointed with the Covent Garden restaurant.
Staff had no knowledge of my booking.
We waited for 20 mins for our drinks and entree to arrive only to find that half the order was missing. Staff were not very attentive, in fact I had to wave my arms around (only to be ignored by 2 members of staff having a chat about their weekend) before another lady came over.
We were not advised that portions came in threes (there was 4 of us) so when some dishes came out, we asked for the future dishes to come out with 4 portions and we would pay the extra. They didn't.
Not having been to a Ping Pong before it would have been helpful to have had some guidance on how to order. You fill in a form and try and get someone’s attention. No one even seems bothered about taking your drinks order and only 25 mins after arriving did we manage to flag someone down. The food arrived quickly once ordered but attention pre-ordering really needs some work. Disinterested staff are not helpful to newbies. This is definitely somewhere you feel more comfortable in if you’ve been before and know the ropes.
The food is excellent, although you should question the size of the servings. We were three people, and had we known that several items come in three pieces, maybe two dishes would have been ample.
They hand you a list to tickbox, but the lighting isn't really bright enough for this. The service is friendly but their paperwork is a bit chaotic!
We had an early table booked and when we first got there it was quiet but filled up pretty quickly so I would recommend booking a table if possible.
Food was lovely and waiter and waitress gave details of food when prompted. The food was well presented and delicious. We ordered the shared set meal which was ample for two people and we also made the most of the happy hour offer of discounted Prosecco!
The ambiance was really nice but the food was not very good. The dim sum is not at all authentic and the dumpling dough was very heavy. Xiaolongbao should be served with soup spoons.
Nobody seemed to be doing front of house but after we managed to get seated the food and service were great. Nice atmosphere although was a bit hot. Had a good meal and would go again!
It was my son’s 16th birthday and obviously a very important day for all the family. We had been Ping Pong before and always left with the best impressions.
The food was excellent and the staff made every effort to make us feel nice. They even arranged to come to the table holding a small cake with a lit candle and started singing Happy Birthday to my son. They made a great effort to create a nice atmosphere for this important day. We were really pleased and we think that they truly deserve a full 5*.
Friendly staff and the food was great . Got the set menu which was great value
Good food and fairly quick service but not particularly attentive I.e. had to keep asking for water refills and for some soy as none on the table. Saying that menu is great and all food tasted great. Fairly noisy but great for a bite pre theatre
The food was not fresh. It seemed as if everything was reheated and stale. Did not enjoy my experience at Ping Pong this instance.
Food was nice, the staff were friendly and attentive.
Really good social eating, good fun and great food
Ping Pong Covent Garden is an excellent dining experience. Well worth a visit.
Top notch food. Good but not amazing service. Long thin restaurant felt like it maybe lacked a bit of ambience but food so good that we would go back
Food was very good but small portions and quite pricey
The service was extremely slow and disjointed which lead to a bad experience when entertaining guests.
While the food was good, our service was poor. We felt like an inconvenience actually which is too bad. We booked there because we had a completely different experience at another Ping Pong at Wembley. We won’t be going back to this location at least. Definitely wouldn’t recommend this location to friends either.
Good but slow service. Had to hunt down someone to take our order, especially when it came to ordering 2nds, dessert, extra drinks and getting our bill. However, the delicious food, when it came, made up for waiting for the initial service. More input from the servers in regards to orders. Things come in 3's and sometimes 2. We had a party of 6. They should have told us to double up on some of the dishes.
As mentioned, in the end, it was okay, as the food itself was enjoyable.
Attentive staff, great food in a nice atmosphere..Lychee rose martini is my favourite!
Food was good, the clay pot dishes came on normal plates and not the clay pots like I have had in other branches. Service was awful, waitress even pulled faces when we wanted to add more to our order.
Food is fairly steep for the portions you get. I do like Ping Pong though and the food tastes good.
While the food is what i'd expect from Ping Pong, I wasnt't particular impressed with the noise level. I have visited another Ping Pong restaurant closer to the city and that was great. The group sitting behind my group were extremely noisy and that ruined my evening. Would not be visiting this particular branch but would still recommended Ping Pong.