P.F. Chang's - West Hartford

4.1
42 reviews
$30 and under
Asian
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 42 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.1
Food
4.1
Service
4.0
Ambience
3.9
Value
Noise · Moderate
100% of people would recommend it to a friend
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OT
OpenTable Diner
New York Area
2 reviews
Dined on 6 March 2020
Overall3Food3Service3Ambience4

Feel like the food has gone down hill a bit. Menu has changed much smaller and less of a selection.

P.F. Chang's - West Hartford
Responded on 8 March 2020

Thank you for sharing your feedback. We'll be sure to pass this along to our team. If you would like to discuss further, please reach out to us at 480-888-3100. Thanks!

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CF
CatherineF
San Francisco
6 reviews
Dined on 22 February 2020
Overall4Food5Service5Ambience4

They did not have our reservations. They said their computers did not get open table reservations

A
Annpop
New England
26 reviews
Dined on 22 February 2020
Overall4Food4Service3Ambience4

Waitress not so great but food good as always. Noticed portions are getting smaller!

OT
OpenTable Diner
New York Area
3 reviews
Dined on 25 January 2020
Overall3Food3Service3Ambience3

It always surprises me that chain restaurants don’t consider having two person tables in a more intimate place, away from larger groups or high traffic areas. Our hostess placed my wife and at a small table in front of the entry??? Not very intimate nor inviting. The food was good, although I wanted a Salmon special only to be told the kitten ran out of salmon at 6:30?? Maybe it was an off day, but I’ve had much better experiences at this location previously and now wonder if this is a sign of decline.

At least the Server we had was polite and attentive.

MK
MichelleK
New York Area
2 reviews
Dined on 20 January 2020
Overall5Food5Service5Ambience5

Excellent food and service. Staff was pleasant and food was hot and very good.

OT
vipOpenTable Diner
Chihuahua
11 reviews
Dined on 20 January 2020
Overall4Food4Service4Ambience3

Bery expensive for lunch Nd very very expensive for dinner!
But food is great!

AR
AceR
Las Vegas
1 review
Dined on 12 January 2020
Overall5Food5Service5Ambience5

food was great, service was better then the food. 30%tip

P.F. Chang's - West Hartford
Responded on 18 January 2020

Thank you for sharing! We'll be sure to share this with our team! We hope to see you again soon!

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OT
OpenTable Diner
Indiana
1 review
Dined on 15 December 2019
Overall2Food1Service2Ambience5

Food was under cooked and lacking flavor. Meat was not cooked

OT
OpenTable Diner
New York Area
1 review
Dined on 27 November 2019
Overall5Food5Service5Ambience5

Marriage anniversary

L
Livie210
New England
3 reviews
Dined on 2 November 2019
Overall4Food2Service5Ambience5

It was my second time there but my experience was not as good as the first a week previous. Our server was phenomenal but I asked for plain fried rice it came with everything in it. Then when I asked for it plain she happily accommodated me. Then when someone else brought out the second bowl it still had egg and something else in it. I gave up at that point.

S
vipStuct
New England
29 reviews
Dined on 2 November 2019
Overall4Food5Service5Ambience4

Everything was excellent. Only complaint was the small fine print, I should have read, on the email for the free lo mein entree. I ordered shrimp which is a $2 up charge which I would have expected to pay. Instead I was not given a credit and paid the entire meal. I then asked for the free entree and was told I would have to eat it there.

MY
MariaY
Raleigh
10 reviews
Dined on 1 November 2019
Overall5Food4Service5Ambience5

Always love the food here. Plenty of options and delicious!

L
Livie210
New England
4 reviews
Dined on 26 October 2019
Overall3Food5Service5Ambience4

The food and our server were both excellent. The ‘5’ hostesses had no idea what was going on. Our group and the people who came in after us had reservations. They had no clue and we were 10 minutes early. We did get seated after waiting but it was like they had no idea we were coming.

A
Annpop
New England
27 reviews
Dined on 12 October 2019
Overall5Food5Service5Ambience5

Great as always!

P.F. Chang's - West Hartford
Responded on 19 October 2019

Thanks! We’ll share this with our team! Hope to see you soon!

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OT
OpenTable Diner
New England
1 review
Dined on 4 October 2019
Overall4Food4Service3Ambience4

Food was great... portions could have been a little bigger. Server was nice but a bit slow to come around after serving the food. Overall a nice restaurant but lost points on service and noise level.

P.F. Chang's - West Hartford
Responded on 19 October 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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OT
OpenTable Diner
New England
1 review
Dined on 7 September 2019
Overall3Food4Service1Ambience2

We made a reservation and were seated within minutes. That’s where service ended. I had to hunt down a waiter as no one came to our table after waiting 10 min. We knew what we wanted to order as we have eaten there before. We did have an appetizer that we waited 20 min for. We also ordered a bottle of Pelegríno for the table. She brought the glasses and plopped the bottles on the table. We had to open and pour ourselves. We waited an hour for our food. I had salmon which had a bone. I made note to the waitress. No care or concern.

P
vipPearlgirl2
New York Area
32 reviews
Dined on 30 August 2019
Overall4Food4Service5Ambience4

Table, service & food were all very good with the exception of the Mongolian Beef. We’ve had this many times & the beef was seriously over done this time.

LR
LindaR
New York Area
6 reviews
Dined on 8 August 2019
Overall5Food5Service5Ambience5

Great food with great service at a great price. Love eating there. Lettuce wraps are my new favorite. Can't wait to go back!

JC
vipJonC
Minneapolis
1 review
Dined on 26 July 2019
Overall1Food1Service4Ambience4

The appetizers came out cold twice and the meat in the entrees was overcooked and not flavorful

OT
vipOpenTable Diner
Chihuahua
11 reviews
Dined on 3 July 2019
Overall4Food3Service5Ambience5

I thought the food has not been as good over the last year. Service was great!

A
Annpop
New England
27 reviews
Dined on 28 June 2019
Overall5Food5Service5Ambience4

Everything was great!

P.F. Chang's - West Hartford
Responded on 3 July 2019

Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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A
Annpop
New England
27 reviews
Dined on 15 June 2019
Overall5Food5Service5Ambience5

Server wasn’t too bad, just kept disappearing, but overall it was great!

l
viplaura
New York Area
29 reviews
Dined on 8 June 2019
Overall3Food3Service1Ambience3

I have been to many PF Chang's. Some are great in quality and service, and some not so much. Our service was not great. We sat for about 10 minutes before I let the hostess know no one had been by our table yet. After that, the service was just ok. The food was nothing special this time around. I had to ask for the 3 sauces and none of us thought it was tasty enough to pack up the leftovers for home. Unsure if we will re-visit this location again.

OT
OpenTable Diner
Orlando
1 review
Dined on 27 April 2019
Overall4Food3Service5Ambience3

Wrote on app it was my wife’s birthday but they had no idea

S
vipSamantha
Chicago
7 reviews
Dined on 6 April 2019
Overall5Food5Service5Ambience5

Our first time here after a planned shopping trip at the mall on a Saturday. We were a few minutes early, there seemed to be a lot of walk-ins waiting. We waited about 10 minutes for our table. The service and food was excellent. We'll be back!

J
vipJani
New York Area
14 reviews
Dined on 19 March 2019
Overall3Food2Service3Ambience4

My friend had a Vietnamese Noodle Salad and said it was tasteless as she tried to make it better with soy sauce that was on the table. She was very disappointed because she loves Asian food! I had the Pad Thai with chicken which I found to be greasy. Luckily I asked them to make it a bit spicy otherwise I think it would have been bland. We won’t be meeting at PFChangs anytime soon!!

OT
OpenTable Diner
Salt Lake City
1 review
Dined on 9 March 2019
Overall1Food1Service1Ambience1

Unable to dine at PF Chang’s because the Open Table reservation wasn’t honored. When we arrived for our 7:15 reservation, we were told there was a 70 minute wait. Had a nice dinner elsewhere.

P.F. Chang's - West Hartford
Responded on 19 March 2019

Thanks for this feedback. We'll be sure that your comments are shared with our leadership team. We're sorry that this was your experience and hope that you'll be back soon for a better experience. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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OT
OpenTable Diner
New York Area
1 review
Dined on 16 February 2019
Overall5Food5Service5Ambience5

Server Josh was excellent!!!!

j
jpadr
New England
6 reviews
Dined on 14 February 2019
Overall4Food5Service5Ambience4

Great food and service

E
vipErink
New York Area
12 reviews
Dined on 1 January 2019
Overall4Food4Service4Ambience4

Enjoyable meal with good service.

KS
KeelyS
1 review
Dined on 31 December 2018
Overall2Food3Service4Ambience3

I have been to this PF Changs on several occasions in the past, and had a good experience each time. However, on this occasion (New Year’s Eve) the food was strictly mediocre; The noodles in the lo mein and in the wonton soup or complete mush . The food was barely warm, including the soup.
Our server was excellent though.

P.F. Chang's - West Hartford
Responded on 6 January 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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DN
DonnaN
1 review
Dined on 28 December 2018
Overall4Food4Service4Ambience4

At 5:30 on a Friday evening, the restaurant wasn't packed quite yet. The waitress was friendly and did her job well. Food came quickly. Will go to eat here again.

AS
AmyS
Miami
6 reviews
Dined on 24 December 2018
Overall5Food5Service5Ambience5

Food and service were good. Had a reservation but still had to wait a few minutes.

DB
DadB
1 review
Dined on 5 December 2018
Overall4Food4Service4Ambience5

There was a mix up and one of our orders was forgotten. The manager quickly took it off the bill and explained it to us, without us even saying anything!! That is good customer service!!!

C
Claire
1 review
Dined on 1 December 2018
Overall3Food3Service4Ambience3

Disappointed about the wait. It was way too long even with a reservation.

OT
OpenTable Diner
New York Area
2 reviews
Dined on 30 November 2018
Overall5Food5Service5Ambience5

Wedding anniversary

CT
CindyT
New England
12 reviews
Dined on 25 November 2018
Overall3Food4Service3Ambience4

The wait staff was not fully attentive to our table but food was good quality. Entrees on the more expensive side for lunch meal.

S
vipSmileheals
New York Area
37 reviews
Dined on 20 November 2018
Overall4Food4Service5Ambience4

Service was great. Friendly staff. Food was okay (felt a bit salty). Overall great experience ..

J
Jlove
San Francisco
1 review
Dined on 18 November 2018
Overall4Food4Service4Ambience3

We enjoy dining here every time we come to the mall.

OT
OpenTable Diner
New York Area
8 reviews
Dined on 17 November 2018
Overall5Food5Service5Ambience5

Our waiter was great! The food was of course like always delicious. I have been here on numerous occasions and I have to say one of the best restaurants I have been too. Love it and will continue to go.

FAQs

You can order delivery directly from P.F. Chang's - West Hartford using the Order Online button. P.F. Chang's - West Hartford also offers takeaway which you can order by calling the restaurant at (860) 561-0097.

P.F. Chang's - West Hartford is rated 4.1 stars by 42 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.