P.F. Chang's - Rochester

3.7
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28 reviews
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$30 and under
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Asian

Top tags:

Casual
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 28 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.7based on all time ratings
3.9
Food
3.9
Service
3.9
Ambience
3.7
Value
Noise · Moderate
76% of people would recommend it to a friend
5
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EM
Las Vegas
2 reviews
Dined 3 days ago
Overall5Food5Service5Ambience5

Our waiters were so attentive. I dine here often, but this experience made me want to send all of my colleagues here for business outings. The food, the ambiance, the staff and their service, were all, above my expectations. All of our food came out hot, they even provided us with a little extra sauce for the dishes that were saucy. I can’t wait to go back.

D
New York Area
6 reviews
Dined 5 days ago
Overall5Food5Service5Ambience5

Had a great time . Enjoyed good food and very good service. Will go again.

P.F. Chang's - Rochester
Responded 4 days ago

Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!

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B
1 review
Dined on 3 November 2019
Overall3Food4Service3Ambience5

We got right in with our reservation at 615. We ordered at 623. 2 adults and 3 children it then took 45 mins to get our food? It wasn't even that busy! Love the place but I think 45mins for rice, Noddles and chicken is a bit much!

P.F. Chang's - Rochester
Responded 4 days ago

We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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OT
New York Area
1 review
Dined on 9 October 2019
Overall4Food5Service3Ambience5

OpenTable did not reserve online. Had to call.

KK
New York Area
4 reviews
Dined on 26 August 2019
Overall4Food4Service4Ambience4

Always a solid standby for tasty, consistent asian food.

L
Washington DC
4 reviews
Dined on 12 August 2019
Overall1Food4Service5Ambience2

A team at PF Chang's in Victor informed us that reservations made on Open Table don't really count with them. Needless to say it was a very frustrating situation this evening as we had to wait in the queue for 30 minutes past our reservation. I would recommend you call the restaurant directly.

OT
New York Area
3 reviews
Dined on 29 July 2019
Overall1Food1Service3Ambience3

Food was cold. Sent back and arrived colder than the first time. Took over an hour to get the meal. Only the rice was hot.

P.F. Chang's - Rochester
Responded on 8 August 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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OT
New England
2 reviews
Dined on 20 June 2019
Overall3Food2Service4Ambience3

Food was mediocre, not what I expect from P.F. Chang’s

MH
New York Area
5 reviews
Dined on 12 May 2019
Overall1Food5Service1Ambience2

Quest service ever, from having a half hour delay being seated for a reservation , to over an hour delay being our food after appetizers. Horrendous experience

P.F. Chang's - Rochester
Responded on 15 May 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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OT
Phoenix
1 review
Dined on 12 May 2019
Overall1Food1Service1Ambience1

Made reservations for 5:30. At 5:50 we we're still not seated. We ended up going elsewhere as we have child and needed to get to bed at a reasonable hour.

P.F. Chang's - Rochester
Responded on 15 May 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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K
New York Area
1 review
Dined on 12 May 2019
Overall1Food1Service3Ambience3

It was mother’s day and the kitchen was extremely slow. I understand that can be a very busy day but It took an hour and a half from when we sat down to when we were served. Our waitress was excellent and apologized profusely explaining that they were taking to many take out orders. My meal, pepper steak, was so over cooked that I could hardly chew the meat. I had to leave most of it. I will never go back to PF Chang’s.

P.F. Chang's - Rochester
Responded on 15 May 2019

We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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KM
New York Area
16 reviews
Dined on 3 March 2019
Overall4Food5Service5Ambience5

We had a great waiter who accommodated all our requests and went to the manager to get us our coupon for appetizers

AA
New England
13 reviews
Dined on 26 February 2019
Overall5Food5Service5Ambience5

I always enjoy the food at P.F. Chang's. It is one of our favorite chain restaurants.

Being early in the week and a snowy evening it was not busy the evening we dined there. We were seated right away. We waited a little bit for someone to come to the table which would generally lead me to downgrade the service but the server who came to our table said he was not the waiter for this table but would be happy to get us started. We were ready to order drinks and dinner so he took our entire dinner. He stopped by a few minutes later to make sure everything was ok. He said the server assigned to our table was overloaded so he would take care of us.

Our drinks came out quickly. I had the Pink Pig Spritz, a special for Chinese New Year and my dining partner had the ginger beer . Both were tasty. We shared the lobster avocado sushi role which was excellent. I had the Spicy Chang Chicken and my dining partner had the Thai Chicken Curry. One minor complaint was that our entrees came out a little too quickly after the appetizer. It was not a problem because we enjoyed all of them together. Our server stopped by a few times to make sure all was good and to refill our water. He apologized again for the slow start to our dinner.

When we were done we asked for our check and our server boxed up our leftovers and brought us fortune cookies. Shortly afterwards the manager stopped by our table to further apologize and insisted we take home a dessert on him.

It was an excellent experience.

KW
New York Area
19 reviews
Dined on 21 February 2019
Overall3Food4Service3Ambience3

This visit was not as fun as usual. Our server was a robot. Just mechanical and scripted and so meh. ‘Drinks?, how about drinks?, just entrees?, no, we can’t substitute anything for rice, everything ok, right, dessert?, coffee?’ We could use a little more from our server and in the past we have very much enjoyed the service. The food itself isn’t really a great value. Over 50.00 with tip for 2 plates of beef and broccoli and a side of spinach. We’re low carb so we don’t have the rice; I really think we should have been offered a substitute side. Even cheap diners do this. Not impressed with this visit at all. Less PF Chang’s that we like and more just assembly line PF Cheapskate’s.

K
New York Area
58 reviews
Dined on 19 February 2019
Overall2Food3Service2Ambience3

Service was disappointing

P.F. Chang's - Rochester
Responded on 19 March 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our Rochester team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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MD
New York Area
2 reviews
Dined on 5 February 2019
Overall5Food5Service5Ambience5

Great night out with friends for the Chinese New Year; so glad we made reservations online via Open Table in advance as it was busy :)

MM
1 review
Dined on 31 December 2018
Overall4Food4Service4Ambience4

Loved our dinner but had to wait almost 1 1/2 hour to get our food. Apps came right out...was not offered a drink for our time...never saw the manager...

Server was good.....kept apologizing

K
New York Area
11 reviews
Dined on 31 December 2018
Overall2Food2Service1Ambience2

Was told when we walked in that they weren’t sure about our reservation because we made it online... and that we should ALWAYS call... then we were seated. Our server was nice... but slow, unorganized... and then gone... apparently he left and they gave us to someone else (I’m guessing the first guy quit?!). The 2nd guy was doing his best but it was NYE and now he’s got extra work... the food was ok, but really the table never was cleared, and it took hours for us to get food when it was ordered. We will not return to eat there again.

I should add that as I walked through the bar area to the restroom, there were numerous people complaining that they’d waited hours for their food that was called in for pick up. Bottom line is that they didn’t seem to have their act together. Scheduling was done sparsely for a notoriously busy evening.

P.F. Chang's - Rochester
Responded on 18 January 2019

Thanks for sharing this feedback with us, we're sorry to read this. We will ensure that we pass this along to our team. We would love to get some additional detail from you. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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TS
1 review
Dined on 31 December 2018
Overall2Food3Service1Ambience1

Filthy tables. No utensils. Long wait -- over an hour -- for food on a day/time that didn't seem too particularly busy. Found out the kitchen was backed up because of take-out orders. Dine-in's should be served first. Never again.

P.F. Chang's - Rochester
Responded on 18 January 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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AB
1 review
Dined on 29 December 2018
Overall3Food4Service2Ambience3

The only problem I had with my visit 12/30/2018 is the long wait for food. It took 48 minutes for our food to come out

BG
1 review
Dined on 27 December 2018
Overall4Food4Service4Ambience4

Seated quick, apps came quickly, all was good - entrees a little slow (wait staff informed table seated after us the kitchen was backed up. Not the best ever visit, by far not the worst. 4 stars....

LC
1 review
Dined on 26 December 2018
Overall3Food3Service5Ambience2

Seemed very understaffed. Table was dirty and plates too. Food was missing some of its usual flavor.

Waitress did her best to overcome these obstacles and made up for a lot of the shortcomings. Still paying $30 per person I expect better.

c
New York Area
2 reviews
Dined on 15 December 2018
Overall2Food4Service1Ambience5

Had a reservation, was forgotten about after I checked in, had to wait 20 mins to be seated .... came during shift change and was left sitting at the table for 10 mins before a server even came over and greeted us.

P.F. Chang's - Rochester
Responded on 28 December 2018

We are sorry to see this! We would like to reach out to you about your visit. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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KF
1 review
Dined on 6 December 2018
Overall2Food1Service4Ambience5

Portion sizes have decreased. We had an appetizer and a lunch bowl and I was still hungry.

P.F. Chang's - Rochester
Responded on 28 December 2018

We are sorry to see this! We would like to reach out to you about your visit. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

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C
San Francisco
1 review
Dined on 3 December 2018
Overall3Food2Service3Ambience4

There were 6 of us. 3 orders were incorrect. We ordered 4 appetizers, one appetizer never made it out. One person didn’t get the soup they ordered. After we brought it to their attention it was brought out. There were a lot of mistakes made so when 3 ppl ordered the tiny shot glass dessert after dinner, we were given 2 extra at no charge as a ‘remedy’ for all the mix ups. This place used to be one of our favorite places for dinner, but each time we returned the main entree/portions have gotten noticeably smaller and smaller each time. It seems like the rice is now the main entree unfortunately instead of the other way around. In order to be full we had to add a lot of rice to our plates because the dinner was very small. VERY disappointing. Food tastes good. It used to be great. Still enjoy the atmosphere. SOMETHING has changed in regard to quality. Isn’t one of our favorite restaurants anymore. Very expensive for the amount of food we got. Wish it would go back to the way it used to be years ago...

CW
1 review
Dined on 23 November 2018
Overall5Food5Service5Ambience5

Great waitress and large portions. Definitely will be returning.

RN
Richmond
1 review
Dined on 23 November 2018
Overall4Food4Service5Ambience4

Good food at a good price. Nice portion sizes.

CS
1 review
Dined on 24 September 2018
Overall4Food4Service3Ambience3

Food is great and I love that the portions are smaller. It is pretty loud with the music they play, I don't recommend a table near the kitchen.
They have made some changes to the menu, so it is nice to see new options.