P.F. Chang's - Lombard

4.5
142 reviews
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$30 and under
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Asian
Top tags:
  • Good for Birthdays
  • Good for a Date
  • Lunch
P.F. Chang's is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang's chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. With roots in Chinese cooking, the culinary landscape at P.F. Chang's now stretches across Asia with diverse, culturally inspired recipes including hand-rolled sushi, Vietnamese-style soups and bowls, traditional Chinese dim sum, wok-fired chicken and beef entrées, and family style noodles and rice. All made from scratch every day.
What 142 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.5
Food
4.3
Service
4.3
Ambience
4.2
Value
Noise · Moderate
94% of people would recommend it to a friend
5
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B
Chicago
2 reviews
Dined 4 days ago
Overall 2Food 2Service 1Ambience 5

Unfortunately, Chang’s has taken a downward turn. Our service was horrible, the food was dry and the overall experience was nothing to write home about. I will not be returning. There are FAR better places in the area. Sorry, Chang’s!

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D
Chicago
11 reviews
Dined on 2 June 2019
Overall 3Food 4Service 2Ambience 3

While the food was very good, as usual, there were several service-related areas that fell well short of expectations and weren’t on par with other experiences.

When being seated, we were just walked past several open tables and booths, and they tried to seat us at a high-top without even asking if we were ok with it. We were not and had to ask to be seated at a normal-height table. They did accommodate, but at least ask if a high-top is ok like almost every other restaurant does.

Also, it’s been a while since we’d gone to PFC, and we were disappointed that the table-side preparation of the sauces has gone away and has been replaced by a pre-mixed sauce that isn’t tailored to how hit (or mild) you want it. I had to ask for the sauces separately and attempt to get the mix right myself.

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R
Chicago
15 reviews
Dined on 31 May 2019
Overall 1Food 1Service 2Ambience 2

This restaurant has deteriorated dramatically. It used to be a high end, fresh ingredient, fun place to eat Chinese food. It’s now a poorly executed fast food chain. Won’t be back.

P.F. Chang's - Lombard
Responded on 3 June 2019

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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A
Chicago
3 reviews
Dined on 31 May 2019
Overall 5Food 5Service 5Ambience 5

Dinner was delicious. Seated next to group of loud teens celebrating a birthday made it hard to hear my sister across the table.

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TH
Chicago
9 reviews
Dined on 31 May 2019
Overall 5Food 4Service 5Ambience 5

50th Birthday. The waiter brought a little dessert! Very nice service. Good food. Could use more detailed descriptions on the menu; Brussels Sprouts had many more ingredients than expected! Very spicy.

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DM
Chicago
2 reviews
Dined on 25 May 2019
Overall 5Food 5Service 5Ambience 4

Great selection and flavors. Efficient and friendly wait staff.

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TG
Chicago
23 reviews
Dined on 25 May 2019
Overall 5Food 5Service 5Ambience 5

Our server was very good he didn’t hover but checked every-time he walked us all his tables. The food was great!

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OT
Chicago
21 reviews
Dined on 25 May 2019
Overall 5Food 5Service 5Ambience 5

Great service - Matt had excellent suggestions from the new menu! Food was delicious!

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b
Chicago
42 reviews
Dined on 24 May 2019
Overall 5Food 5Service 5Ambience 5

Erik was great...moo goo gai pan was not on the menu..I described it and my dish was prepared...DELICIOUS !!!

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OT
Chicago
9 reviews
Dined on 20 May 2019
Overall 3Food 4Service 1Ambience 1

Our first server Sam was not very friendly and never stayed long enough so we could tell her everything we wanted then brought us the wrong drink. Later she handed the serving to another person who was great.

P.F. Chang's - Lombard
Responded on 3 June 2019

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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SM
Chicago
85 reviews
Dined on 20 May 2019
Overall 2Food 4Service 1Ambience 1

Douglas the server was rude, unfriendly and acted like he did not want to be there.
I asked a simple question which entee was most like chopped suey. He responded “ I don’t even know what chop suey is” both my friend and I looked at each other shocked . He was very arrogant and indifferent, not helpful and almost combative. We won’t ever be back

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g
Chicago
10 reviews
Dined on 18 May 2019
Overall 3Food 3Service 4Ambience 4

The restaurant ambience and service were very good but the food was only good. I was a bit disappointed that it didn't seem like there were many options on the menu. Also, when the menu looks a bit too much like an upgraded Panda Express but with much higher prices, that doesn't encourage me to return soon. Also, why wouldn't they offer a lunch menu on weekends? Happily I was able to take home what I could not finish to make the meal a better value.

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t
Naples
26 reviews
Dined on 16 May 2019
Overall 2Food 2Service 4Ambience 3

This is the second time in two visits at 2 separate locations that we have had bad food. Both the lettuce wraps and Kung pao chicken had weird tasting sauce. Normally run out of lettuce before chicken and then eat the rest of the meat. This time plenty of lettuce and we didn’t want to eat the meat. The Kung pao chicken had plenty of chicken and peanuts, but hardly anything else. And tasted terrible. Might have been our last visit to a chain that was a favorite.

P.F. Chang's - Lombard
Responded on 19 May 2019

We’re sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!

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WL
Chicago
14 reviews
Dined on 14 May 2019
Overall 4Food 4Service 5Ambience 3

Good food and outstanding service, albeit a bit pricey for Chinese food. It was noon on a Tuesday, and the place was practically empty.

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OT
Chicago
6 reviews
Dined on 12 May 2019
Overall 3Food 5Service 1Ambience 3

An hour to receive our order - from the time we ordered

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DS
Chicago
3 reviews
Dined on 10 May 2019
Overall 5Food 3Service 5Ambience 5

The food was not very hot. We have done carry out and the food was hotter by the time we got home. Kitchen error or waiter didn't pickup right away?

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JV
Chicago
32 reviews
Dined on 10 May 2019
Overall 4Food 4Service 4Ambience 4

Always enjoy the food at P.F. Changs. It is worth the drive

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JM
Chicago
3 reviews
Dined on 10 May 2019
Overall 4Food 4Service 5Ambience 3

Mother’s Day

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n
Chicago
12 reviews
Dined on 2 May 2019
Overall 2Food 2Service 2Ambience 2

Was not satisfied. The last few times it seems like it has become less and less quality. We have tried a few additional times hoping it was a bad day but it hasn't gotten any better. We probably won't come back.

P.F. Chang's - Lombard
Responded on 7 May 2019

Sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!

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OT
Chicago
28 reviews
Dined on 26 April 2019
Overall 4Food 4Service 4Ambience 3

Our food and service were great!

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KT
Chicago
3 reviews
Dined on 26 April 2019
Overall 5Food 5Service 5Ambience 4

This was my dining there over about 6 months. Lettuce wraps and Calamari we ordered were delicious with drinks. Kung-Pao chicken and Vegetable fried rice topped off the delicious dinner.

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OT
Chicago
2 reviews
Dined on 21 April 2019
Overall 5Food 5Service 5Ambience 5

Great vegan choices. Yummy tasting food!
Lots of leftover food to take home and enjoy!

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PO
Chicago
18 reviews
Dined on 20 April 2019
Overall 5Food 5Service 5Ambience 5

Theresa our server was fantastic as always. She made our experience very pleasant and comfortable and she definitely deserves a raise!

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MM
Chicago
2 reviews
Dined on 18 April 2019
Overall 3Food 4Service 1Ambience 3

Server was horrible. He approached the table and began removing silverware immediately, not leaving what was needed for us. When taking our order, my daughter asked what was in a specific spicy-chicken and rice lunch bowl and his response was, “chicken and rice”, which came off as very condescending. He didn’t come back to check on us for refills, we had to wave him down for refills, a to go box, and the bill, as I was on my lunch hour for work. He came and took our bill and credit card and returned it to the table across from us, which had already received their bill. I heard the woman say this was someone else’s bill and asked if it matched our card description, which it did. She made a comment as well about the poor service. Usually our experience is better than this, but for this visit it was very poor.

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SM
Chicago
85 reviews
Dined on 15 April 2019
Overall 3Food 2Service 2Ambience 2

Service delayed. Computers were down. Server did not want to be there. Not friendly - he was rude to a group of people asking to have a picture taken. Needs an update. Didn’t feel clean - food so so. Fried rice was tasteless

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OT
Chicago
4 reviews
Dined on 12 April 2019
Overall 4Food 5Service 4Ambience 4

Wonderful food and great service!

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J
Chicago
11 reviews
Dined on 8 April 2019
Overall 5Food 5Service 5Ambience 5

Our dinner was delicious. Service was great and we enjoyed ourselves. We weren't rushed out or pestered but our server was there whenever we needed or wanted him. Very enjoyable evening.

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RL
Chicago
17 reviews
Dined on 6 April 2019
Overall 5Food 5Service 4Ambience 3

As usual it was a great dinner! Our server Ashley was fantastic! She was pleasant, funny and a pleasure to talk to!! We will definitely request her our next visit!

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S
Chicago
4 reviews
Dined on 6 April 2019
Overall 4Food 4Service 4Ambience 4

Always a great meal and very good service. Really enjoy the atmosphere too.

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N
Chicago
5 reviews
Dined on 5 April 2019
Overall 5Food 5Service 5Ambience 5

Busy and delightful evening out.

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JC
Chicago
1 review
Dined on 5 April 2019
Overall 5Food 5Service 5Ambience 4

Brought someone who never visited this restaurant and they left living it and planning to return.

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l
Las Vegas
20 reviews
Dined on 5 April 2019
Overall 5Food 5Service 5Ambience 5

Good service and food

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t
Chicago
14 reviews
Dined on 30 March 2019
Overall 5Food 5Service 5Ambience 5

Everything was great except that we were placed by the door. Very cold breeze when people came in and out.

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AP
Chicago
1 review
Dined on 23 March 2019
Overall 4Food 4Service 5Ambience 4

Great local - near Yorktown, Oakbrook, etc. They must be doing something right as it was "packed!" For a corporate chain - the food and price point (value) were terrific. Our sever was excellent! Again, for it being a crowded Saturday night, the pace was perfect. We were not ignored or rushed. Again, they have to be doing something right! Will be back for happy hour!

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S
Chicago
229 reviews
Dined on 22 March 2019
Overall 5Food 5Service 5Ambience 5

Food was food, a little slow but it was Friday and it’s a great place

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OT
Chicago
5 reviews
Dined on 22 March 2019
Overall 4Food 4Service 4Ambience 4

Local favorite of ours. Good food & service!

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OT
Chicago
28 reviews
Dined on 17 March 2019
Overall 5Food 5Service 5Ambience 5

Our waiter Matthew made our experience most excellent. He was very attentive. It was my birthday dinner so a little birthday treat came out. He also noticed that my husband's entree looked a bit overdone and took it back immediately. Very Awesome and we look forward to our next visit!!

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OT
Chicago
1 review
Dined on 16 March 2019
Overall 5Food 5Service 4Ambience 5

Promotion dinner on St Patrick’s Day

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M
Chicago
12 reviews
Dined on 16 March 2019
Overall 5Food 5Service 5Ambience 4

This was my first visit to P.F. Chang’s and I will definitely be back!
Our server Frank was awesome 👍

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TH
Chicago
7 reviews
Dined on 14 March 2019
Overall 4Food 4Service 4Ambience 4

Good food. Great happy hour options. My boyfriend and I have been serviced by Donald our last two visits and he provides great service every time.

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