P.F. Chang's - Charlotte

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1. MM

   MarsMom

   Charleston

   27 reviews

   vip
   3.0

   27 reviews

   Dined on 6 August 2022

   overall3food2service3ambience2

   Disappointed is an understatement. We have been to many PF Changs in the past but this may be our last. Fast food Chinese food would have tasted better and been a better value. The new soup bowls and spoons are terrible. The spoon felt rough to the tongue and I tasted the paint rather than the soup. The large soup bowl no longer has a lid so if you let it sit the soup gets cold. I had the honey chicken and it tasted slimy. The fried rice tasted like it was leftover, not fresh.

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2. OT

   OpenTable Diner

   Charlotte

   5 reviews

   3.0

   5 reviews

   Dined on 4 August 2022

   overall3food2service1ambience3

   Service was slow, one of our meals came out burnt (server was rude when we asked her to replace it), no apologies were made, just overall poor experience. Sanitation rating also 92.

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3. MC

   MikeC

   Charlotte

   16 reviews

   4.0

   16 reviews

   Dined on 29 July 2022

   overall4food4service4ambience4

   PF Chang's always delivers good food. Service was good. Parking can be limited during peak times. Will return for dinner in the future.

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4. DW

   DianaW

   Charlotte

   1 review

   1.0

   1 review

   Dined on 23 July 2022

   overall1food1service1ambience1

   Very disappointed. Unlike any PF Changs I’ve ever been at. The others have an ambiance of quiet and elegant. This place was bright and very loud. Could not hear yourself talk. Hostess was rude. We had a reservation and they couldn’t find our name. Very rudely she said you have to reply to text…..I showed her where I did reply to text. No apology. We were seated where we waited 10 minutes for service to begin and we got up and walked out.

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5. OT

   OpenTable Diner

   Charlotte

   1 review

   3.0

   1 review

   Dined on 14 July 2022

   overall3food1service5ambience4

   We have eaten at this PF Chang’s so many times and until now have always loved the experience. But, this time was very different. I guess others figured this out before we did as the restaurant did not have the crowds we’re used to there— the restaurant next door was packed. The Lettuce Wraps were still good, but our entrees were disappointing. The Singapore Noodles, which we’ve had many times in the past, tasted like it was cooked hours before and sat out to dry. The Eggplant dish was mushy and not really edible. What got this review to 3 stars was our fantastic server. It was her first day on the job and she was great. Super personable, attentive, and made our birthday celebration fun.

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6. OT

   OpenTable Diner

   Charlotte

   5 reviews

   vip
   2.0

   5 reviews

   Dined on 10 July 2022

   overall2food3service3ambience3

   Very disappointed in the portion size of the dishes.

   P.F. Chang's - CharlotteResponded on 15 July 2022Thank you for sharing this. We have sent you a private note. Thanks!

   Report
7. PL

   PL24

   Charlotte

   14 reviews

   vip
   5.0

   14 reviews

   Dined on 3 July 2022

   overall5food5service5ambience4

   Lily with the blonde hair (that is how she told us to describe her), our server, provided outstanding service. Attentive without being intrusive. The music in the room we were sitting was too loud to allow normal conversation. When we mentioned this to Lily she agreed and immediately had the music lowered. The food was very tasty and was probably the best we've ever had at any P.F. Chang's. (We've dined at a few.)

   P.F. Chang's - CharlotteResponded on 15 July 2022Thanks! We will be sure to recognize Lily! Hope to see you soon!

   Report
8. OT

   OpenTable Diner

   Charlotte

   1 review

   1.0

   1 review

   Dined on 25 June 2022

   overall1food1service1ambience1

   Terrible. Worst ever. We left before the main course came. Had been there already for 45 minutes and had barely gotten drinks. Will never eat at PF CHANGS again

   P.F. Chang's - CharlotteResponded on 15 July 2022We are sorry to hear about the wait during your visit. We have sent you a private message. Thanks!

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9. JC

   JeffC

   Charleston

   1 review

   4.0

   1 review

   Dined on 24 June 2022

   overall4food4service4ambience5

   Always good

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10. GT

    GoodToGo

    Charlotte

    32 reviews

    5.0

    32 reviews

    Dined on 22 June 2022

    overall5food5service5ambience5

    The Singapore noodles dish was excellent, just enough spice. The Sea Bass my wife had was cooked to perfection. Our server was spot on--attentive and personable. Overall, an experience we plan to repeat!

    P.F. Chang's - CharlotteResponded on 15 July 2022Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

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11. OT

    OpenTable Diner

    Charlotte

    4 reviews

    1.0

    4 reviews

    Dined on 19 June 2022

    overall1food1service1ambience3

    Sadly it took 2 hours to complete this dinner. Our server did not take our drink order until we had been there for 15 minutes. We ordered appetizers and only 1 came out after another 20 minutes. At that point we advised our almost invisible server that we had not gotten our cocktail which we had ordered. After finishing the appetizer the other appetizer finally came out about 15 minutes later and was flat out cold. We would have complained but again our server was invisible and there was no one to say anything to. We ate this appetizer slowly as we figured it would be a while before our food actually came out…and we were right. Finally, after about 25 more minutes our 2 entrees came out. To be fair, the flavor was very good but both entrees barely qualified as Luke warm. When our server finally came back to check on us we explained that the dinners were not hot at all. We explained that IF you are going to be forced to wait as long as we did for our food, the minimum expectation is that it should at least be warm or preferably hot. Her solution was to Comp one of the entrees. Although very dissatisfied we were in no mood to complain further and decided to cut our losses and leave after leaving probably the lowest tip I’ve left which was 15%. I actually debated tipping less because of the non chalant and uncaring attitude of our server who didn’t really seemed phased about forgetting an appetizer, not taking our drink order in a timely manner, forgetting our cocktail, serving cold appetizers and at best like warm entrees, but alas we felt that further diminishing the tip would likely hurt the bus boys and dishwashers so we decided against it. I will say that the pre packaged fortune cookie totally lived up to our expectations so dinner ended an ok note. We are willing to give this restaurant another try to see if this was a one off experience or if this is par for the course but if it we have another experience like we had we will likely never go back there.

    P.F. Chang's - CharlotteResponded on 15 July 2022We are sorry to see your visit is not what we hoped. We have sent you a private note. Thanks!

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12. H

    meganH

    Pittsburgh

    18 reviews

    4.0

    18 reviews

    Dined on 19 June 2022

    overall4food4service3ambience3

    Pf changs is a family favorite, but times are different. We were there over an hr and a half before our entrees came, even w ordering fairly quickly and there were only three of us (one child). The waitress was great and apologetic. The place was packed for fathers day so I'm glad they are getting good business.

    P.F. Chang's - CharlotteResponded on 15 July 2022Thanks for sharing this feedback with us. We will ensure that we pass this along to our team.

    Report
13. n

    nancyc

    1 review

    3.0

    1 review

    Dined on 11 June 2022

    overall3food2service2ambience2

    Really looked forward to this dinner. The location at Phillips Place was convenient. Our server at first was prompt, then disappeared later in the meal, I had to flag down another manager for an ice tea refill. They were busy- but not all tables were full. Started with spring rolls, hot- but soaked in crease. The dipping sauce had little flavor- watery. Both the Pad Thai and Salt/Pepper ship were also extremely greasy. We commented on that they needed to change their oil. Not enough to complain about but I did not finish the shrimp dish and we left 6 uneaten. Have eaten and enjoyed previous meals at the Northlake location which has great ambiance and consistently flavorful dishes. These issue come down to management and supervision in the kitchen. Not looking to drive 15 miles north to their other location, but won’t come here again.

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14. WF

    WillF

    Charlotte

    2 reviews

    5.0

    2 reviews

    Dined on 5 June 2022

    overall5food5service5ambience5

    They have good vegan options. Definitely worth trying.

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15. j

    jimc

    Charlotte

    12 reviews

    5.0

    12 reviews

    Dined on 2 June 2022

    overall5food5service5ambience5

    Great meal and good service

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16. l

    lobster2

    Charlotte

    5 reviews

    4.0

    5 reviews

    Dined on 21 May 2022

    overall4food4service5ambience4

    Our first experience was good the crispy green bean appetizer was amazing . The up charge for fried rice I my opinion not necessary , it’s normally part of the meal .

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17. EJ

    EdJC

    Charlotte

    1 review

    5.0

    1 review

    Dined on 16 May 2022

    overall5food5service5ambience5

    Birthday very nice…

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18. R

    Rick

    Charlotte

    1 review

    3.0

    1 review

    Dined on 15 May 2022

    overall3food4service3ambience4

    We had a dinner gathering of four, and while the food was very tasty, it was not all delivered at the same time. Three of the dinners were delivered without the rice and the fourth did not arrive at the same time. The fourth dinner, and the rice for the first three (which is a key part of the meal) were delivered about 7 or 8 minutes later. By that point the meals were no longer hot.

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19. T

    Tori

    Charlotte

    2 reviews

    4.0

    2 reviews

    Dined on 6 May 2022

    overall4food5service5ambience5

    My first time eating there and I would definitely go back. The food and drinks were amazing! And the service was pretty good as well

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20. OT

    OpenTable Diner

    Charlotte

    1 review

    2.0

    1 review

    Dined on 30 April 2022

    overall2food5service1ambience4

    We were disappointed in this visit. We had a reservation but didn't get seated until 30 min after. It took 25 min to order drinks and another 20 to get them. There were two other tables seated after us and they had their drinks well before ours arrived. The sangrias were not very good. They brought our appetizers but had to ask for plates and silverware. We were never asked if we wanted another drink. The food was great but the service was poor this time.

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21. TM

    TerronM

    1 review

    5.0

    1 review

    Dined on 30 April 2022

    overall5food5service5ambience5

    GREAT SERVICE & THE FOOD WAS AWESOME WE WILL BE BACK

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22. F

    Foodielicious

    Charlotte

    4 reviews

    5.0

    4 reviews

    Dined on 29 April 2022

    overall5food5service5ambience5

    Everything was great!

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23. OT

    OpenTable Diner

    Charlotte

    1 review

    1.0

    1 review

    Dined on 28 April 2022

    overall1food1service1ambience1

    We sat outside. Waited 15 minutes and never saw a server. My fiancé went to the bar to try and order drinks but the bartender was talking to another customer about her beach trip and never acknowledged him. I let the hostess know we were leaving and why and she never apologized, just went to our table to get our menus and silverware. We are next door at 800 and we were sat and served immediately. The food was fantastic. I recommend you go there instead. Apparently this is a frequent occurrence and they see a lot of unhappy PF Changs customers.

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24. OT

    OpenTable Diner

    Charlotte

    2 reviews

    1.0

    2 reviews

    Dined on 24 April 2022

    overall1food2service1ambience3

    The service was poor. The greeter had an attitude and only pointed us to our seats. The server seemed over worked and marginally friendly. The kitchen didn’t prepare our food correctly and had to remake it and the remake was edible but not good. There was nothing about this evening that I enjoyed other than the people I was with.

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25. RS

    ReneeS

    1 review

    4.0

    1 review

    Dined on 19 April 2022

    overall4food4service3ambience5

    Nice location for lunch or dinner great options and nice location.

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26. PJ

    PattiJ

    1 review

    3.0

    1 review

    Dined on 26 March 2022

    overall3food5service1ambience4

    Was shocked at experience this time at PF Changs. Made reservation for 7 pm and got sat at 7:35 pm. Waiter never checked on us again after initial order. Asked him and person who brought food for silverware. Never got it so husband had to stand at kitchen door to get silverware to eat our food once it came. Never had a bad experience at PF Changs until tonight. Food was still awesome.

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27. d

    dfcov

    New York Area

    90 reviews

    vip
    1.0

    90 reviews

    Dined on 21 March 2022

    overall1food1service1ambience1

    Sat at a table for 10 minutes with no acknowledgement. Servers chatted with each other and completely ignored us. We walked out and will never return.

    P.F. Chang's - CharlotteResponded on 1 April 2022We are sorry to see this! Could you send us a private note with more information about your visit and your email address; our team will reach out to you? Thanks!

    Report
28. OT

    OpenTable Diner

    Charlotte

    3 reviews

    4.0

    3 reviews

    Dined on 19 March 2022

    overall4food4service4ambience4

    Table for 6: Our reservation was triple confirmed via OpenTable text/app (day-of, morning and one hour before). No worries! Upon arrival, the wait was minimal and the hostess was pleasant. Matt, our waiter was attentive and our food came out with no issues. My entire family enjoyed the experience and time together without worrying about food and drinks…I would definitely go back. Sidenote: parking was no issue. Feels good to eat out again!

    P.F. Chang's - CharlotteResponded on 1 April 2022We appreciate you taking the time to share your experience with us. We'll ensure that we pass this along to our team. Hope to see you again soon!

    Report
29. OT

    OpenTable Diner

    Charlotte

    4 reviews

    3.0

    4 reviews

    Dined on 17 March 2022

    overall3food4service4ambience4

    Took a long time to get a drink from bar delivered to table. Food was being brought to wrong tables. Hostess tried to tell me my reservation was at 7:15 when it was for 7:00. Even after I showed her she said well we have 7:15. Then another person looked and confirmed I was correct.

    P.F. Chang's - CharlotteResponded on 1 April 2022Sorry to see your experience wasn't what we had hoped it would be! We'd love to hear from you about your visit, so we can get it right next time. Could you send us a private note with more information about your visit and email address; our team will reach out to you?

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30. OT

    OpenTable Diner

    Orange County

    13 reviews

    vip
    4.0

    13 reviews

    Dined on 12 March 2022

    overall4food4service5ambience5

    It was great! Sad to learn when ordering - no sushi. But got over that quickly.

    P.F. Chang's - CharlotteResponded on 1 April 2022We appreciate you taking the time to share your feedback with us. We'll ensure that we pass this along to our team. Thanks!

    Report
31. B

    Blackeye

    Charlotte

    65 reviews

    vip
    4.0

    65 reviews

    Dined on 11 March 2022

    overall4food4service5ambience4

    We hadn’t been for a while. The food was good but not as great as it was in the past. I had Chang’s Spicy Chicken, my favorite. It was good but we miss the sauces prepared at the table. Diane had Shrimp and it was good. The wine was very good. The service was great. Our server was Haylee and she was excellent. She made our night.

    P.F. Chang's - CharlotteResponded on 1 April 2022We appreciate you taking the time to share your experience with us. We'll ensure that we pass this along to our team. Hope to see you again soon!

    Report
32. DP

    DaveP

    Charlotte

    5 reviews

    5.0

    5 reviews

    Dined on 9 March 2022

    overall5food5service5ambience5

    Our waitress was outstanding and the food was great.

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33. OT

    OpenTable Diner

    Phoenix

    3 reviews

    5.0

    3 reviews

    Dined on 7 March 2022

    overall5food5service5ambience5

    They made my Moms 85th Birthday lunch so much fun! The desserts were so good and it came with a sparkler and our table sang. Excellent service and food!

    P.F. Chang's - CharlotteResponded on 1 April 2022Thanks for sharing your feedback with us! It is gratifying to receive compliments like yours because it means that we have succeeded in our efforts. We look forward to seeing you again soon!

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34. OT

    OpenTable Diner

    Western NC

    4 reviews

    5.0

    4 reviews

    Dined on 6 March 2022

    overall5food5service5ambience5

    We truly enjoyed our meal, service was outstanding!

    P.F. Chang's - CharlotteResponded on 1 April 2022Thanks for sharing, and we'll ensure that we pass this along to our team. Hope to see you soon!

    Report
35. OT

    OpenTable Diner

    Charlotte

    5 reviews

    4.0

    5 reviews

    Dined on 28 February 2022

    overall4food4service5ambience4

    Service was quick even with current staffing issues.

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36. MS

    MaxSingley

    Charlotte

    15 reviews

    4.0

    15 reviews

    Dined on 19 February 2022

    overall4food4service4ambience3

    Great food and great service. Long wait for table, but arrived 1 and 1/2 hour early because we finished shopping early so not all their fault.

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37. DL

    DougL

    Charlotte

    1 review

    4.0

    1 review

    Dined on 14 February 2022

    overall4food4service4ambience5

    We were seated right away, even though it was a busy holiday (Valentines Day). Food was good and we did not feel rushed. We did need to flag down another waiter to get drink refills.

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38. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on 14 February 2022

    overall4food4service5ambience5

    The Ambiance and the service is awesome.

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39. A

    Antoinette

    Charlotte

    23 reviews

    vip
    3.0

    23 reviews

    Dined on 5 February 2022

    overall3food5service1ambience3

    The food was great, but took way to long to get it. It took an hour just to get our appetizer and then another hour for our main course. We arrived at 6pm and got our appetizer at 7 and main course at 8. Our server was terrific but I felt sorry for him that he couldn't control how soon our food came out.

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40. AR

    AndrewR

    Charleston

    5 reviews

    vip
    2.0

    5 reviews

    Dined on 5 February 2022

    overall2food2service1ambience1

    The food was tasteless. The waitress either forgot to enter two of our items or they were delivered to another table, either way we never received them. It took 25 monitors to get a beer and hot tea. The front house staff (host/hostess) was very rude. We had a reservation for four at 4:30 and they sat walk-ins in front of us, making us wait til 4:50 to be sat. We will not be returning to this particular PF Changs.

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