We made an reservation far in advance, they sat us in the bar area even though the whole dining area was empty. It was very loud in the bar, football game going on, people screaming. We asked if we can please move and were told no because the dining room was reserved. We ordered appetizers,the calamari was raw, the batter was dripping not crunchy. We decided not to have dinner and spend our money elsewhere. Waitress wasn’t apologetic , she basically was like it is what it was, didn’t seem like she cared if we stayed or went. We did ask for the calamari to be removed from our check since it was not at a bar and she had it removed. We will not be returning
My wife and I ate here before seeing a show last night. Overall a good experience. The food was good. The service was a little slow but not bad and the servers were friendly. The drinks are pretty pricey. The thing we both laughed about was the dress code policy. We saw the info on here and the web site about the dress code so we both made sure we both dressed accordingly. While there we saw plenty of people enter in t shirts and some even in shorts. The club looks fun and Im sure it gets busy as the night goes on. Over all a decent experience.
Anniversary dinner couldn’t have been better!
It was a pleasure. Food was great and service was excellent.
Beautiful space...tasty food. Service was terrible. So disorganized. Waitresses or as they like to say “models” were shuffling around in dresses that probably fit in a snack bag and did not fit any one of them. All were pulling at the dresses to prevent indecent exposure...this ripping the dress and walking around with holes in your “uniform”. The guy who answered the phone for the reservation spoke in a tone as if I were calling about a college party....be professional! It may be a nightclub in one area...but their doing dinner service in the other and they need to treat it as true dinner service. Food came out completely out of order in a random fashion. I do have to say that the 1/2 price menus on Thursday is a crazy deal....and the food was very good, once you get it. All in all....could be a killer Vegas-Style dinnerclub but they need to get their management and service together ASAP!
I made a reservation for my husbands birthday for dinner , which was great we were sat immediately . After that however our experience went south . Our drinks took a while and our food was even worse . We were not accurately told about the food - when placing an order to be shared we were not told that the portion was extremely small (disappointing
for how much it was ) would be impossible for two adults to share as a meal. Our food was brought out so staggered by the time everything arrived we all were eating at different times .
We were not checked in on to see if everything was good or if we needed anything - many of us sat with empty drinks most of the time . It then took a while to get our check , when really we just wanted to leave to enjoy our night .
Ultimately we had a bad experience at Novelle and probably won’t return.