Neptune Food & Wine
Book your next event with us
Get it delivered
We found the staff to be rude & overbearing. They were constantly at the table, trying to clear our plates while we were still eating. There was no opportunity to enjoy our food & dining experience. Regardless of the service, the food and atmosphere was great.
Great place and very cool food and wines to match
Was excellent however half the steak quite chewy and service became sloppy (plates not being cleared and cutlery being laid down carelessly) Besides that a beautiful night and would recommend!
Arrived for a 6:45pm booking and we were shown to a cocktail table as opposed to a seated table (?). Unfortunately this was also adjacent to a boorish and loud table that had obviously had a bit of a session, nothing wrong with that! We were on our date night so kindly asked if we could be moved to another table (venue was 1/4 full at this early stage of the evening).
Front of house said they'd see what they could do. Approx 10 minutes later with NO response to our request (i.e. front of house were too busy socialising with each other, see previous note: it was half-empty so they weren't being run off their feet) we decided to take out patronage elsewhere and were whimsically seen off with a "sorry 'bout that". We proceeded to enjoy our evening at another establishment in Windsor.
This is not a complaint about boorish or intoxicated patrons, I'm fine with that. This is directed at some pretty pathetic customer service from the front of house Neptune staff. To show a complete lack of care around a fairly simple request, even if it couldn't be fulfilled, is very poor, it's not hard and I'd expect a fair bit better from an establishment such as this. Management need to address this.
Refreshing to have such relaxed unpretentious service. Staff were so accommodating of dietary needs.
Food was fabulous and i cant wait to go back!
Cheers for your review! :) We'll be sure to pass your feedback on to our team. - NP
Consistently great food and service. Highly recommended.
Hey Julian, Thank you for your review! We're glad to hear you're a regular - looking forward to seeing you again soon. - NP
Had a lovely evening with girlfriends at Neptune. We selected the set menu and the staff happily modified the menu slightly for a non-seafood eater. Great wine, lovely service - and warm ambience.
Cheers for your review DeannaM! We're glad to hear you enjoyed your experience (and the menu!) We'll be sure to pass your feedback on to the team. See you soon for some more wines! - NP
Far too noisy. Could not hear the server let alone each other! We left before ordering.
Cool place that has great menu and staff very keen on providing top level service and who have very positive senses of humour.
Will definitely be returning.
We can't wait to have you back Paul! Cheers for the review :)
Fantastic food and service. Very friendly staff and accommodating to requests and explaining courses. Very enjoyable experience
Thanks for leaving us a review! We look forward to having you down again soon :)
Great service, exceptional food at reasonable prices. A very enjoyable experience and will be back.
Thank Brooke! We look forward to seeing you again soon. :)
Great wine bar, a little overpriced on the food. Oysters weren't fresh and at $4.50 each is a bit of a let down,.
Will definitely go back to enjoy wine and ambiene however wouldn't choose it for dinner at the price thats set. In saying that the burrata and steak tartare were delicious.
Beautiful food, great wine and fantastic service. Has never failed to be a great night out at Neptune. It is a little noisey but on the same token it creates a lovely, vibrant feel to the venue. Highly recommend.
Good restaurant — generally recommend it.
Food was solid though not the best of my trip to Melbourne. In particular: The octopus was really excellent, strongly recommend. The prawn toast was tasty, but the pieces were too big and it was messy to eat. Wine recommendation was on point.
Food was absolutely delicious! Love the sharing menu. Char grilled occupies was incredible! Very attentive service. The best part too is the booths - really beautiful interior, with secluded seating. So even though it is a big space it’s incredibly private and secluded so you forget there are even others in the restaurant. Great new discovery!!!
Neptune is a wonderful place to relax with friends, select excellent wines and eat delicious food. From the moment you walk in, you feel welcomed by the team at Neptune. Highly recommended!
Hey Jude, Thank you for your review. We're glad to hear you loved your experience with us. We can't wait to have you back down again soon, Neptune
We had a thoroughly enjoyable and delicious meal. We liked being able to go up and select our wine from the bottle selection, and found our waitress knowledgeable and helpful about the food. Her recommendations were delicious.
It is not very often that I am surprised by Melbourne food anymore (just my own personal experience) but I was very pleasantly surprised by this joint, with service to match. Vibe was a tad quiet, granted it was a Tuesday night. No reason why this place shouldn't do well and bustle. Will return in a heartbeat!
Hello Alec, Cheers for your review! We're glad you enjoyed your experience with us and we could surprise with our menu. We look forward to having you back down - Neptune
Not on a Saturday night, at least for food in the bar area, the bar was over capacity, to noisy and the staff were rushed.
Excellent venue, spoilt by staff altogether too cool to respond to us, and very loud other customers The customers felt it necessary to shriek and squeal. The food was good, the wine choice excellent.
Would I come again? Only if you assured me a quiet night.
staff were easy to have around...not pretentious as at so many other places in the area....made for a really enjoyable evening.
Hey RachelW, Cheers for your review - we're glad to hear you enjoyed your experience with us and that our staff exceeded your expectations. Look forward to seeing you again, Neptune
Beautiful food and wine. The Spanner crab spaghetti was delicious. Lovely atmosphere.
Fantastic service, great meal recommendations by staff!! All were enjoyed. Wine was excellent as always!
Hello! Thank you for leaving us a review about your recent experience with us! We're glad to hear you enjoyed our service and menu - we look forward to having you in again. Neptune
Fantastic food, informed friendly service - Loved it
I will try this place again because it’s got a great vibe and lovely staff. And some of the food was pretty good but the mains were really average. Chewy steak and tasteless sauce on gnocchi, though perfectly pillowy pasta. Dessert was exceptional - apple tart tartin. Real mixed bag. I wanted to like it more.
Great atmosphere. Great food, service and wine. Great vibe. Been before. Loved it then. Loved it this time and will love it again very soon
The food was beautiful, and it was obviously prepared by people who cared about what they did. Great service too. Highly recommended.
The wine list was great as was the service & our table but the food was very average in terms of flavour. My whiting just tasted like butter & nothing else, the salad was overdressed in a plain & tasteless oil which seemed pointless - why coat it without flavour & not let the quality of the leaves shine through, or add at least a proper dressing? My partner had the spanned crab spaghetti which was equally underwhelming. The dessert was ok but not great either the mandarin segments were stringy & pithy. We won’t be returning any time soon unfortunately
Good service and great ambience. Great feel to the venue. Menu was a little challenging but delicious food.
Hello JacquiD, Thanks for your review! We're glad to hear you enjoyed your dining experience with us. We look forward to having you in again soon, Neptune
A great environment and a place to be seen. the booze is reasonably priced by the bottle but the food was disappointing for the price. The King prawn entry was a let down as was the crudo - not much of either for the price. tartare was the stand out - but the best of an average lot. the mains were disappointing for the price, there was very few pieces of spanner crab with the pasta, the whiting was just crumbed fish without anything else - where was the slice of lemon people? there are much better food options nearby - will definitely go back to sit at the bar and have a few drinks but wont rush back for the food. service was ok - we kept on looking for our wine to be topped up (but i guess we are alcoholics!) could be a whole lot more than a hip place with some more care in the kitchen!
Divine and comforting Mediterranean food with friendly, attentive and fast service.
Hello ChristianK, Thank you for the review about your recent experience at Neptune. We're glad to hear you enjoyed our service and menu! Looking forward to having you back again soon.
Great atmosphere, great wine, great service.. the only let-down was the steak.. expensive and not great quality.
Excellent food, very noisy, table too high and uncomfortable. Service was a little slow as we kept having to ask for a drink to
Visited the restaurant on a quiet Saturday. Loved the set-up, food and drinks however the service was terrible. I think there were two wait staff on and one in particular wasn't at all personable and didn't seem happy to be there. We sat at the table for quite a while without a drinks, unaware that we needed to choose ourselves from the fridges. We also didn't realize that we had to help ourselves to wine glasses - there was zero communication and no assistance in picking a bottle. When we asked the waiter for advice on how much food we should order and what dishes he could recommend, his response was "you pick and I'll let you know". At one point, he came over to fill up our water and took the glasses from our hands. He was also quick to clear the plates when we were still finishing our meals
Overall - the food quality an wine were spot on. We would have stuck around for another bottle of bubbles but the waiter put us off and we continued our long lunch elsewhere.
Upgraded to a corner table for our anniversary celebrations. Very nice touch.
Hello Harro, Thank you for leaving us a review. We're glad to hear you enjoyed celebrating your anniversary at Neptune! We look forward to seeing you again soon, Karina.
Birthday dinner and catching up with friends in front of the fireplace was just amazing. Thank you..
Hello Anonymous, Cheers for the review - we're really glad to hear that you enjoyed your celebrations at Neptune. We look forward to seeing you down again soon, Neptune.
Usually love Neptune but this experience wasn’t great. We had an 8.15 booking and still had to wait 20 minutes for our table. We ordered the “let us choose” menu which was mostly good but the crab spaghetti was overly salted and unenjoyable. I was surprised - this is the first negative experience I’ve had at Neptune. I think they’re trying to squeeze too many people in, 2 sittings in the night. Making us wait and rushing the previous table through. There were way too many ppl waiting around the entrance as well to the point that they were blocking the way.
It’s ok to turn ppl away guys. Please go back to the amazing restaurant you used to be.
Hi Jillian, Thanks for the review and the feedback. Its great to hear you are a regular lover of Neptune Food and Wine. It's not great to hear that you have just had your first negative experience. All feedback is valued, especially when it comes from our regular diners. We'll be sure to pass this along to management for further review and hopefully we can have you down again soon!
Wonderful dinner and beautiful wines. Food was excellent, loved the new menu. Potato focaccia is the best bread in Melbourne. Great vibes
Thanks for the amazing review! The focaccia is new on the menu and so far, it has been a hit with everyone! Looking forward to having you down again soon for some more wines and focaccia!
Fantastic food in a great location just off the hustle of Chapel St. It's also great just to sit at the bar.
The food was beautifuk and we have been multiple times before and loved it. However , it was my birthday and work within the commune group and we couldn’t even finish our drinks or get dessert as we got our bill dropped . No dish descriptions and portions were quite small. Felt very rushed .
Neptune Food & Wine offers takeaway which you can order by calling the restaurant at (03) 9533 2827.
Neptune Food & Wine is rated 4.4 stars by 90 OpenTable diners.
You can book this restaurant by choosing the date, time and party size.