The black manager there is the G. O. A. T. Words cannot fully capture how professional, respectful, and great he is. This manager makes the space welcoming.
The food was very good, and the service was friendly and helpful. However, the restaurant was too quiet and empty, and this was a Saturday night. They first sat the 3 of us in a back room, where at first there was no one else, and then a couple of people came in. We asked to sit in the lounge area, which was prettier, with a fireplace and library kind of ambience, and there were more occupied tables there. So we moved. It ended up being fine because we changed rooms, but we still would prefer a more lively and busy restaurant when we go out on a Saturday night.
Mezzanine is a delightful hidden gem in Soho. The room is gorgeous and offers a lovely view of the nearby courtyard. The food is well-prepared and the service is exceptional. Lunchtime is rather quiet, making it the perfect place for a relaxed meal. It's a little expensive, but definitely worth it for the experience that it provides.
Overall, the experience was saved by the ambiance and the food, but the service was honestly very low quality for the price and location. The Black manager was the only saving grace of service there. Our white brunette bartender was rude (when we asked her to take a picture for our special occasion, she responded with a snarky comment about how she had other responsibilities, though the restaurant was practically empty). Our server, Luciano, forgot to place the candle on the dessert for my birthday, and then after we had already started eating them, he presented us with a plate of scattered raspberries with a lit candle and said sorry that he forgot to put it on the dessert. For future references, do not repeat. I’m sum, keep the Black manager. He made sure the experience and time there do not go in vain.
Excellent service. Nice atmosphere. Service was wonderful.
Very considerate staff at lunchtime, everyone smiles
Fantastic service and great seasonal menu selection. My favorite go-to business destination because its quiet and service is seamless.
Mezzanine is rated 3.9 stars by 7 OpenTable diners.
You can book this restaurant by choosing the date, time and party size.