Loved the service! Loved the food! Being vegan I love how you accommodate everything so I can eat comfortable. All we need is a matcha latté and I’ll be living there
Great restaurant. Been a few times. For the first time, we had an unpleasant event occur and I am still surprised that this even happened to us...
Shortly after we finished eating, the waiter informed us abruptly that they needed the table. We were never informed upon reservation or when we arrived that the table would have to be vacated by a certain time. It put a damper on the evening as this was a Christmas dinner with long time friends. We had planned to stay longer and catch up but ended up leaving early as all of us were taken aback by this. Really not something that we are accustomed to at the Four Seasons...
Dear Annie, This is not something we like to see at our restaurant. We are deeply sorry that it happened. We are sharing your feedback with our team immediately to avoid a repetition of the incident. If tables must be absolutely liberated by a certain hour, it is imperative that we inform our guests at the time of the reservation, so they can make a choice in advance. We look forward to serving you again. Warm regards, Johan Monterrat, Restaurant Manager, Four Seasons Hotel Montreal
Got very little for what I paid for, very small portion size, ok food, higher prices when compared to restaurants of the same class - Lacks value
Dear FoodieV, We are sincerely disappointed that our restaurant didn't meet your expectations of value. Please, rest assured that our kitchen team continuous to work at offering the best possible balance between quality products, craftsmanship, and price. We hope everyone will find something to their liking as our menu evolves. Warm regards, Johan Monterrat, Restaurant Manager, Four Seasons Hotel Montreal
Amazing food! Great service and love the decor. Highly recommend
Dear LaraB, Thank you for this enthusiastic recommendation. Please, come see us again soon! Warm regards, Johan Monterrat, Restaurant Manager, Four Seasons Hotel Montreal
We were surprised not to find a lunch menu on the weekend, they only serve brunch, but the staff could not be more accommodating and the day very special as we were two celebrating birthdays.
Dear DianeP, Happy belated birthday! We are delighted our brunch and our staff were able to make the occasion a joyous one. We look forward to seeing you again soon. Warm regards, Johan Monterrat, Restaurant Manager, Four Seasons Hotel Montreal
Fidèle à l'imagine du Four Seasons! Délicieux et élégant.
Chère DominiqueL, Critique tout aussi délicieuse et élégante. Un grand merci de la part de notre équipe. Au plaisir de vous revoir, Johan Monterrat, Gérant du Restaurant, Four Seasons Hôtel Montréal
Loved the food, loved our server Chris, overall it was amazing. Drinks were very good and so was the food.
Dear Emma, Thank you for this beautiful review. We will pass along your compliments to Chris. Much appreciated. Warm regards, Johan Monterrat, Restaurant Manager, Four Seasons Hotel Montreal
Very attentive service. Food ordered had a variety of tastes and textures.
Dear Alasdair, On behalf of our entire team, thank you kindly for your compliments toward our service and food details. We look forward to many more meals! Warm regards, Johan Monterrat, Restaurant Manager, Four Seasons Hotel Montreal
Have been several times and always excellent food and service.
Dear yvonnes, Welcome to the MARCUS family. We are honoured to count you as a regular guest! Warm regards, Johan Monterrat, Restaurant Manager, Four Seasons Hotel Montreal
I was very much looking forward to my experience at Marcus, and while the atmosphere was lovely, the food was okay and the service left a great deal to be desired. After asking me why kind of water I would like, our waiter poured water for my male counterpart, but not for me. All of the attention at our table was to the male guest. I was not impressed and will not return.
Dear Christina, We are disappointed by this strange review and quite puzzled that our service staff would pay so much attention to your male companion. We can assure you that it is not a house policy. We will share this review with our team and try to find out more. In the meantime, we would be very grateful if you could give us the date and time of your visit and possibly a description of your server. Warm regards, Johan Monterrat, Restaurant Manager, Four Seasons Hotel Montreal
The food at Marcus is always amazing and the ambiance is great. The last time we went was on a sunday at 2:30pm and service was actually disappointing. I don't know if it was because the restaurant was closing at 3pm and the was a change of shift in waiters. However, they should then refrain from booking reservations at 2:30pm to avoid having such a spotty service. I had booked to celebrate my husband's birthday. The waitress disappeared a few times during our brunch so we had to ask multiple waiters for different things. As we finished our food, our waitress never came back and no other server came by to check on us...I had to get up to find someone and ask if they could bring some candles in a cake for my husband. They basically took the same small desserts that were on the dessert table and put candles, which was not great. We were told our waitress had to go cover an emergency. We completely understand things come up but communication is key...she could've come by to share she needed to leave and hand us off to someone else.
Dear NataliaG, We value your frequent returns to MARCUS. Your review describes a disappointing moment of poor communications on our part. We appreciate your detailed description of the incident and we sincerely apologize for not having lived up to our standards. We look forward to seeing you again and celebrating your husband's birthday properly. Please, message me here the next time you book a table with us. Warm regards, Johan Monterrat, Restaurant Manager, Four Seasons Hotel Montreal
We were 8 people celebrating my birthday. Our reservation was 9:00 on Saturday night. They only seated us at 10:00pm. Finally got our food close to 11:00!! The food and drinks were delicious and the ambiance was amazing. Besides the slow service we stayed and danced until 1 am.
Had a great night and would go back.
Dear ShanaR, First of all, happy belated birthday! We are sincerely grateful for your generous review and extremely sorry for the delay in sitting your party. It is not a pleasant experience to wait for so long to eat and we appreciate that you were such a good sport about it. We are sending your review immediately to our reservations team. Warm regards, Johan Monterrat, Restaurant Manager, Four Seasons Hotel Montreal
My overall experience was very nice and the food was good as well. I’ve been there a few times now so I highly recommend this place.
Dear NilimaH, Thank you kindly for your recommendation. It means a lot coming from a regular guest. Warm regards, Johan Monterrat, Restaurant Manager, Four Seasons Hotel Montreal
J'aimerais y retourner et essayer un autre plat que les oeufs brouillés.
Chère Ceci, Ce sera un grand plaisir de vous revoir pour une belle dégustation des nos plats. Vous nous en donnerez des nouvelles. Merci pour votre critique 5-étoiles ! Bien è vous, Johan Monterrat, Géreant du Restaurant, Four Seasons Hôtel Montréal
All was excellent.
Dear Valued Guest, Thank kindly for your excellent rating. Much appreciated. Warm regards, Johan Monterrat, Restaurant Manager, Four Seasons Hotel Montreal
Tout était parfait : Ambiance, service, confort, vins, repas...
Ne changez rien à cet esprit constant pour la qualité des plats, du confort et du service exceptionnel !
Cher AlainL, De la part de toute notre équipe, un grand merci pour cette critique 5-étoiles et au plaisir de vous revoir. Bien à vous, David Chano, Gérant du Restaurant, Four Seasons Hôtel Montréal
Cold. Placemats would be a plus. The marble is cold.
We were a party of 3 and the restaurant was far from full. We should have been offered a table suitable for 3 (round format).
Dear Valued Guest, You bring up subtle details, which can only make a meal more enjoyable. We will share your comments with our team. Thank you kindly. Warm regards, David Chano, Restaurant Manager, Four Seasons Hotel Montreal
Market price halibut was tender and tasty but over priced at $115.
Drinks were very modest sized for the price.
If you place a high value on being in a hip environment, this may be a good value.
Dear Valued Guest, We would have loved to rate higher in your book, but we realize that it will be hard to satisfy everyone when it comes to price. Nevertheless, rest assured that our team continues to look for opportunities with every menu adjustment to bring value, while remaining uncompromising on the quality of our suppliers and products. Warm regards, David Chano, Restaurant Manager, Four Seasons Hotel Montreal
I have already booked another dinner for Dec. 4. I will also be booking a lunch for the same date. Birthday celebrations. Also, have been a few times to the restaurant nad have always found it to be very good.
Dear yvonnes, Please, allow us to wish you happy birthday in advance! Consider us your second home downtown. Thank you for your trust and repeated visits. Warm regards, David Chano, Restaurant Manager, Four Seasons Hotel Montreal
Outstanding. Service, food, ambiance.
Dear Wheresthebeef, Nice nickname, by the way! We hope we did it justice. On behalf of our team, thank you for your 5-star review. We hope to see you again soon. Warm regards, David Chano, Restaurant Manager, Four Seasons Hotel Montreal
I've been to Marcus before for a friend's birthday and truly enjoyed everything I ordered, from the salad to desert. So, I decided to celebrate our wedding anniversary here after a visit to the Museum. My husband enjoyed it as much as I did. Everything was excellent, food was delicious and service was impeccable. The prices are affordable too, especially for a special occasion. Will definitely return and recommend to everyone!!!
Dear Aniuta, On behalf of our entire team, happy wedding anniversary! Thank you very much for your compliments toward our kitchen and service. We look forward to welcoming you again, special occasion or not! Warm regards, David Chano, Restaurant Manager, Four Seasons Hotel Montreal
Tres beau restaurant avec un beau menu Brunch les week-ends.
Cher Migurolo, Merci et au prochain brunch. Bien à vous, David Chano, Gérant du Restaurant, Four Seasons Hôtel Montréal
My husband and I went to Marcus on the recommendation of a former server who we met while dining in Montreal. We made reservations for brunch. We had the avocado toast and chicken sandwich, but wanted the chicken and waffles, which is only available for parties of 4 as a tower. My chicken sandwich was good, not great, as was the avocado toast. We both would have had an additional mimosa or two, but couldn’t seem to get the attention of our service (note the restaurant was not busy when we arrived at 11). We found a small cafe near our hotel the following morning with better service, food and ambiance. I’m sorry we caved to the star power of Chef Samuelson’s restaurant. I would not recommend it.
Dear SarahB, We were disappointed to read your review. It doesn't describe the level of excellence to which we aspire and we apologize that we couldn't earn your accolades. We have no plans to rely on chef Marcus Samuelsson's good name to become complaisent. If anything, we will increase our efforts to do it justice. We are sorry for the glitches and hope to earn your trust back during your next visit. Warm regards, David Chano, Restaurant Manager, Four Seasons Hotel Montreal
Christmas friendship supper
Dear Valued Guest, Merry early Christmas to you and your friends!. Please, come celebrate again with us soon. Warm regards, David Chano, Restaurant Manager, Four Seasons Hotel Montreal
the restaurant was beautiful! Service was good, better than most restaurants. good wine selection. i had the halibut which was perfect. some other dishes i wasn't impressed by, such as the watermelon/tomato/ buffalo cheese salad (tomatoes weren't ripe, and not enough cheese. vinegrete wasn't seasoned) the salmon tartar wasn't seasoned enough, missing lime or lemon. the octopus was under seasoned and overly priced. the espresso was bitter and very over priced, a coffee shouldn't/t cost 23$
Dear Dianeb, We thank you kindly for you review and we take note of your feedback, which we will share with our kitchen to keep an eye on seasonings. You can also count on us to take a closer look at our coffee. We agree with you that every end to a meal should come with a perfect, rich, creamy cup of espresso. We look forward to hosting you again and earning your 5th star. Warm regards, David Chano, Restaurant Manager, Four Seasons Hotel Montreal
We definitely enjoyed the brunch with the dessert buffet :)
Dear Valued Guest, Sometimes, it's ok to enjoy the dessert buffet first. Nothing would make our pastry chef happier! Warm regards, David Chano, Restaurant Manager, Four Seasons Hotel Montreal
Lunch is very reasonably priced for food. Drinks are on the expensive side. They need shade covers for the windows. Very uncomfortable for guests sitting facing the windows. Otherwise, the ambiance and service is great.
Dear Essie, We thank you very much for your compliments. Our interior terrace does have blinds that come down to protect restaurant diners from intense sunlight. It is possible that our staff neglected to lower them. Now that you know our secret, please, do not hesitate to point it out to our managers should the situation arise again. Warm regards, David Chano, Restaurant Manager, Four Seasons Hotel Montreal
Very good food and service.
Dear Valued Guest, On behalf of our chefs and front-of-the-house team, thank you for your review. We look forward to hosting you again. Kind regards,, Simon Thibeault, Director of Restaurants, Four Seasons Hotel Montreal
Service par Alexandre était excellent. Les plats qu’on a pris ont été sublimes et le vin choisi pour nous s’accordait à la merveille.
Un grand merci pour vos commentaires. Nous allons transmettre vos compliments à Alexandre et à Gabriel Bélanger, notre sommelier. Au plaisir de vous revoir. Bien à vous, Simon Thibeault, Directeur des Restaurants, Four Seasons Hôtel Montréal
Very convivial atmosphere, conscientious service and great food.
Dear SimonD, "Conscientious" is probably the best compliment you can give our hospitality team. On behalf of everyone, thank you. Kind regards,, Simon Thibeault, Director of Restaurants, Four Seasons Hotel Montreal
Great food, great service, great atmosphere. Will return !
Dear Cleasson, Your 5-star review is much appreciated. We are delighted we scored well with you on all points and look forward to hosting you again. Kind regards, Simon Thibeault, Director of Restaurants, Four Seasons Hotel Montreal
Great spot plus i got to seat next to Thierry Henry
Dear laminet, We are so glad you got an opportunity to mingle with the Impact's star coach! The future of Montreal soccer looks bright in 2020. Please, come see us again soon. Kind regards,, Simon Thibeault, Director of Restaurants, Four Seasons Hotel Montreal
Beau restaurant caché au 3ieme étage. J’attendais ce type de restaurant à Mtl.
Similaire au Canoe à Tto.
Chère Karen, Nous sommes ravis d'avoir pu vous donner le restaurant que vous recherchiez. Bienvenue et merci pour votre recommendation. Au plaisir de vous revoir. Bien à vous, Simon Thibeault, Directeur des Restaurants, Four Seasons Hôtel Montréal
We found the service lacklustre, there was no attention to special dietary needs at our table, no explanation of what they were serving us, seemed a little too busy to be bothered with us. We ordered the seafood tower and while the quality of the food was what you would expect for this level of dining experience, we were not wowed by any of the sauces or condiments- we’ve had much better seafood experiences at other Montreal establishments.
We also ordered the tomahawk steak with a few extra sides. Again, didn’t find the flavours wowed us, the quality of the food seemed decent but the sweet potato chips were over salted.
Back to the service nobody seemed to care whether we enjoyed our dining experience. A woman came around to check on us but seemed she didn’t even give us a chance to respond as she was in such a hurry to do her mandatory check in with all of the tables.
We wouldn’t rush back, Café Boulud is definitely a step up.
Dear Jacksonmon, We are going to share your review immediately with our hospitality and kitchen teams. While many guests rave about our service and food, some others hold a radically different opinion. One would think we are talking about two restaurants! Nevertheless, we do believe you when you say your experience wasn't up to par. We are still going through growing pains and we apologize if we didn't excel. Kind regards, Simon Thibeault, Director of Restaurants, Four Seasons Hotel Montreal
Fantastic! The food was delicious and the service impeccable.
Dear DaleD, On behalf of our entire team, thank you for this enthusiastic recommendation and for your compliments to our kitchen and service. Please, come see us again soon. Kind regards, Simon Thibeault, Director of Restaurants, Four Seasons Hotel Montreal
Excellent service and great food. Can’t wait to go back.
Dear Valued Guest, Thank you very much for your 5-star review and for your compliments to our service and kitchen team. We look forward to hosting you again. Kind regards, Simon Thibeault, Director of Restaurants, Four Seasons Hotel Montreal
Super anniversaire au Marcus, le décor était incroyable et la nourriture (assez chère) était tout simplement out of this world.
Cher Convive, Bon anniversaire et merci beaucoup pour cette critique 5-étoiles. Au grand plaisir de vous revoir. Bien à vous, Simon Thibeault, Directeur des Restaurants, Four Seasons Hôtel Montréal
Encore un peu en rodage, mais pleinement compensé par la gentillesse des serveurs/serveuses.
Une très agréable soirée.
Cher StephaneD, De la part de toute notre équipe, merci pour la confiance et pour cette critique généreuse à l'égard de nos serveurs et serveuses. Au plaisir de vous revoir. Bien à vous, Simon Thibeault, Directeur des Restaurants, Four Seasons Hôtel Montréal
Service was amazing, food was amazing, overall a phenomenal dining experience. Our server Chris was very knowledgeable and made the evening very special.
Dear Valued Guest, Thank you for sharing your impressions about food and service and for complimenting Chris. We will certainly pass along your message. We look forward to welcoming you again. Kind regards, Simon Thibeault, Director of Restaurants, Four Seasons Hotel Montreal
La nourriture était succulente et l'ambiance était parfaite. Notre serveur était attentionné et professionnel.
Cher Beanjo, De la part de toute notre équipe, merci beaucoup pour votre critique et pour vos compliments au service. Au grand plaisir de vous revoir, Bien à vous, Simon Thibeault, Directeur des Restaurants, Four Seasons Hôtel Montréal