KitKat Chocolatory

3.9
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34 reviews
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$40 and under
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Dessert

Top tags:

Fun
Casual
Discover KitKat like never before. Our chocolatier's have created an exceptional menu, showcasing four unique KitKat experiences. Allow 1 hour for your experience. All desserts individually plated and priced. For the KitKat Chocolatory Chocolate Train, please book the counter.

Due to COVID-19 we are only taking bookings for our dine in experiences, and cannot accept walk ins.
To help ensure social distancing & our capacity limits, we cannot accept reservations for groups larger than 4 at a time, nor can we move tables to create bigger groups. Each patron must have their own seat.

Please be aware that non counter seats are individual tables situated in the main walkway of Mid City.
What 34 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.9based on recent ratings
4.1
Food
4.2
Service
3.6
Ambience
3.3
Value
Noise · Energetic
76% of people would recommend it to a friend
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K
Kylie
1 review
Dined on 9 October 2020
Overall3Food3Service3Ambience3

Very expensive for one strip. Not enough selection and not refilled during the session.
The shakes were terrible. Too many people around and close to you when trying to have the experience.

SK
SharonK
1 review
Dined on 6 October 2020
Overall3Food4Service4Ambience2

Was very disappointed, I misunderstood the advertising of “tasting table”. This to me implied free bits to try so you could then choose what you wanted to buy. Many other sweet places have samples to try. Sorry Kit Kat but this place is not what I was looking forward to and it is overpriced! Will not be returning and I suggest you reword so others know there is no “tasting”.☹️

LM
LisaM
1 review
Dined on 17 September 2020
Overall1Food2Service1Ambience1

Had to make a booking. Seated in the Isle of the Centre. Ordered. Got our beverages. But Nothing Else. About an hour goes by, thought we would ask what happened to our desert. As it never turned up. Totally forgotten about. What's the point of making a Booking. Great Service, as There was only 3 People in the bookings. Forgotten about.

SR
SamanthaR
1 review
Dined on 22 August 2020
Overall1Food2Service3Ambience2

So overpriced, nowhere comfortable to sit & relax, just stools in the walkway of the Centre with everyone looking at you. It’s busy with the store guy rushing past all the time to keep people entering via the exit & slow service. Our drinks were served all at different times - about 10 minutes apart from each other - so with 5 of us it’s pretty annoying to wait. Not what I’d expected.

DB
DanaB
1 review
Dined on 21 August 2020
Overall3Food2Service4Ambience5

Food was too rich and fancy. A simpler option would have been nicer

KitKat Chocolatory
Responded on 30 August 2020

Hi Dana! Thanks for dining with us. I'd love to hear more about what options you are looking for in the menu. Please feel free to drop us a note to midcity@kitkat.c om.au ~ D

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RS
RachaelS
1 review
Dined on 17 August 2020
Overall4Food5Service5Ambience4

Lovely chocolate to taste and drink, was a little cold and noisy but loved the chocolate and the staff

KitKat Chocolatory
Responded on 30 August 2020

Hi Rachel! Thanks for dining with us. We appreciate your feedback and can't wait to see you again soon! D

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HC
HCKK
1 review
Dined on 16 August 2020
Overall5Food5Service5Ambience5

Loved the different flavours of Kit Kat’s. Peanut butter and jelly, Oreo and Mint dark chocolate were the favourite

KitKat Chocolatory
Responded on 30 August 2020

Hi HCKK! Thanks for visiting! We hope you enjoyed your visit :) ~ D

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PZ
PatriciaZ
1 review
Dined on 13 August 2020
Overall5Food5Service5Ambience4

I had lost a bet. The prize was a meal. My sister chose afternoon tea at KitKat. I was a bit hesistant as we are both in our 60s. We chose 2 different deserts and coffee. Food was very sweet but not sickly sweet. Loved the sushi train style kitkats. We chose the honeycomb as a starter. Service was perfect. Browsed about the store when we were finished. Some very different flavours. Dissappointed there was no honeycomb packs. Nice afternoon tea.

T
Trish
1 review
Dined on 3 August 2020
Overall3Food3Service4Ambience4

The concept was good but the menu was underwhelming. More sophisticated dishes were expected.

VR
ValR
1 review
Dined on 2 August 2020
Overall3Food4Service4Ambience3

While the staff were super friendly and helpful, it was clear the store was understaffed. We had a booking for the seated experience at the KitKat train, but wait times to be served were long. The staff were frantically trying to manage the queue outside the store, get orders to customers who had ordered their custom KitKats, manage the takeaway orders and the people purchasing KitKats from inside the store, while those of us who had booked had to wait to be served. The staff were apologetic and it was clear they were doing their best. The KitKat tasting was great as was the hot chocolate. I would probably suggest people order the KitKats online or get takeaway, as the environment instore was too chaotic to be that enjoyable. There was not a lot of room for social distancing either.

m
madib
1 review
Dined on 2 August 2020
Overall4Food5Service5Ambience4

Lots fun and am so glad to have finally visited there. I preordered the customised KitKat and ordered before 10am so I could pick it up whilst having my seating. A shame that seating was in the middle of the mall so people could walk straight past and be very close. Overall a lovely experience will be back!!

J
Jade
Brisbane / QLD
1 review
Dined on 1 August 2020
Overall5Food5Service5Ambience5

Great novelty experience with even more amazing service! Definitely a must try experience, the signature hot chocolate was outstanding.

b
brianr
1 review
Dined on 23 July 2020
Overall4Food3Service5Ambience4

Book! Its not hard. There is a global pandemic so don't whinge at the staff, BOOK!
Staff are really friendly and helpful. There is an amazing range of different flavoured KitKat's from all over the world with really good little sample sized packs so you can try heaps of different ones.
Making your own bar was fun and really easy, the customizable boxes would make a great gift, and they are reasonably priced. BUT! Chocolate takes time to set, so allow for this, again DON'T whinge at the staff. Allow 2 hours.
My only disappointment was in the dessert. The Kitkat/sushi type train was way cool and you can try some interesting variations, but the plated dessert was a complete joke. 1 finger of kitkat with 3 little pipings of grainy italian meringue does NOT make a plated dessert worthy of around $15.
Overall (if you book) it's a fun experience that doesn't cost a fortune with great service from friendly staff.

KitKat Chocolatory
Responded on 27 July 2020

Thanks for visiting brianr - and thank you for your feedback. We'll drop you a private note as we'd love to know how you feel we can improve ~ D

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OT
OpenTable Diner
Sydney / NSW
1 review
Dined on 18 July 2020
Overall5Food5Service5Ambience4

It’s a unique dining experience. Thank you for very friendly staff.

KitKat Chocolatory
Responded on 27 July 2020

Thanks for visiting! We can't wait to se eyou again soon ~ D

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K
Kuro
1 review
Dined on 17 July 2020
Overall5Food5Service5Ambience5

It was a fantastic experience for both my friend and myself. The service provided was astonishing, even though we arrived 40 minutes late to the booking, the start members still let us in. Great place.

KitKat Chocolatory
Responded on 27 July 2020

Hi Kuro - I'm delighted to hear you enjoyed your visit. We can't wait to see you again soon. ~ D

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C
Chantal
1 review
Dined on 12 July 2020
Overall5Food5Service5Ambience5

The signature hot chocolate was just divine and just as delicious as the cold version. The desserts were delicious and the take home chocolate packs have been a treat. It was a fun experience for the whole family, high recommend it if you can get a booking

KitKat Chocolatory
Responded on 18 July 2020

Thanks Chantal! I'm delighted you enjoyed our Signature Hot Chocolate -we think it's pretty special. We can't wait to welcome you back again soon!

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B
Bellsmt
Sydney / NSW
2 reviews
Dined on 12 July 2020
Overall5Food5Service5Ambience5

Excellent service! The staff were very friendly and our food/drinks came out very quickly. The iced matcha was delicious! We also tried the matcha and lamington menu items... they were very tasty. Overall great experience, a little bit pricy but worth the money. Definitely worth booking as we were escorted to our table on arrival with no wait times.

KitKat Chocolatory
Responded on 13 July 2020

Hi Bellsmt - Thanks for your visit and review. I'm delighted you enjoyed your visit. We can't wait to see you again soon. ~ D

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RR
ReneeR
Sydney / NSW
1 review
Dined on 11 July 2020
Overall3Food5Service3Ambience2

Didn’t expect to be sitting in the walkway with people all around you. Tasty food but it atmosphere let’s the whole experience down

MS
MarkS
1 review
Dined on 11 July 2020
Overall4Food4Service3Ambience3

Nice. Would have been better if the KitKats were cold.

KitKat Chocolatory
Responded on 18 July 2020

Thanks Mark! We can't wait to welcome you back.

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l
lycook
1 review
Dined on 11 July 2020
Overall5Food5Service5Ambience5

The staff are fantastic and it we had a great experience!

KitKat Chocolatory
Responded on 14 July 2020

Thanks Lycook! We can't wait to see you again

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CS
CassieS
Sydney / NSW
14 reviews
Dined on 11 July 2020
Overall3Food5Service5Ambience2

My husband and I dined at the Sydney kit Kat Chocolatory today, celebrating my birthday with some hot chocolate and some Kit Kat choccie. The service was brilliant , all staff were so gracious, friendly and very helpful.

The food and drink was beautiful.

Only thing I can fault was the seating in a very busy mid city walkway doesn’t allow u to social distance from random shoppers walking past as the seating is not corded off anywhere
- we had our own table which is good -as is the circumstances of covid 19 right now. however there is random people able to stand next to you or stand in front of u as they take pics of the Chocolatory- these random passer byers don’t Social distance they were oblivious of diners trying to have their food and drink that r right there

The staff were very aware of them at first and tried to move them on, but after observing for a while there were people that were just ignoring them and even trying to sneak into the shop despite the exit being roped off and a staff members trying to urge these random people to move and asking them to leave .

KitKat Chocolatory
Responded on 12 July 2020

Thanks for visiting Cassie - I'm delighted you enjoyed your experience. We look forward to seeing you again soon.

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HK
HongKonger
1 review
Dined on 11 July 2020
Overall5Food4Service5Ambience4

People walk pass you and look what are u eating. Chocolate drink is nice not too sweet like others.

KitKat Chocolatory
Responded on 18 July 2020

Thanks HongKonger! I'm delighted to hear you enjoyed your beverages! We can't wait to welcome you back.

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RW
ReneeW
1 review
Dined on 10 July 2020
Overall3Food3Service3Ambience3

The coffee was good, could have been hotter, dessert nice (from pod to plate) but nothing to rave about. The KitKat cookie was my favourite and reasonably priced! Haven’t eaten the mixed flavoured Kit Kat’s yet.

KitKat Chocolatory
Responded on 13 July 2020

Hi Renee! Thanks for visiting! Please do let us know next time if you'd like your coffee hotter - it would be our pleasure to remake it for you We can't wait to see you again soon.

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BG
BubbaGanoosh
1 review
Dined on 10 July 2020
Overall3Food3Service2Ambience2

It’s new. Staff appeared overwhelmed. The ‘cafe’ was just 3 tables in the middle of a thoroughfare in MidCity Centre. It was noisy and pricey. Service took forever -20mibs to get a menu, another 15 to order, and 2 cookies had to be baked. Menu had 4 ‘dishes’ revolving around a Kit Kat finger. For $17 a dish, go somewhere else for dessert.
The novelty factor of making your own Kit Kat was crazy. A 3 hour wait to get a box printed.
And see us on social media as everyone was walking past taking selfies and videos of the store and our hot chocolates.
It really wasn’t a pleasant experience.

C
Chev
1 review
Dined on 10 July 2020
Overall5Food5Service5Ambience3

If you would like to indulge in a sensational dessert you must order the Aussie Lam, every spoonful is delicious.

KitKat Chocolatory
Responded on 18 July 2020

Thanks Chev! I'm delighted you loved our Aussie Lamo - it's our favourite too! We can't wait to see you again.

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JS
JanS
1 review
Dined on 10 July 2020
Overall5Food5Service4Ambience3

Wonderful experience. The staff were very friendly and the kids loved it!

KitKat Chocolatory
Responded on 18 July 2020

Hi Jan, Thanks for visiting us! I'm delighted you enjoyed your experience :) We can't wait to see you again soon.

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JW
JWWW
Sydney / NSW
2 reviews
Dined on 9 July 2020
Overall2Food2Service3Ambience2

Premium prices, but not quite premium taste. We arrived with excitement but left with disappointment, and feeling ripped off...The only item that you should order is their hot chocolate. You can skip their dessert dishes. It would probably be better to taste their Kit Kat train instead.

I was surprised that table seating is in the middle of the busy Mid City walkway under the Covid circumstances. They do have hand sanitizer on each table. Expect people to constantly walk past you, and even stand close to your table to check out the hype.

Personally, this was a one-time-only experience for me. I would only get their hot chocolate again if I happen to walk pass the Chocolatory.

KitKat Chocolatory
Responded on 13 July 2020

Hi JWWW - I'd love to know more about your experience and what left you disappointed. Please drop me a note to midcity@kitkat.c*m.au so we can make this right ~ C

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VL
VenessaL
1 review
Dined on 9 July 2020
Overall4Food4Service5Ambience4

Opening week is always hard to judge we loved the experience thank you
Menu needs pictures of the dishes

JW
JessicaW
1 review
Dined on 9 July 2020
Overall5Food5Service5Ambience5

The staff were amazing, and so was the chocolate 😊

KitKat Chocolatory
Responded on 10 July 2020

Thanks Jessica! We loved having you visit, and can't wait to welcome you back again soon.

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BS
BillieS
Sydney / NSW
2 reviews
Dined on 7 July 2020
Overall3Food3Service3Ambience2

One adult + 2 kids, luckily booked a table as there was a massive line of ppl waiting. Hot choc was average, wouldn't bother with drinks/desserts next time. Starbucks coffee served. Nice choc fingers from the 'sushi train' but sooo overpriced. Be aware that the custom made tim tam takes 2 hours!
My tip: mini tim-tams in exotic flavours were cute and very tasty, grab a $12 bag and pick your flavours. If you can be bothered waiting that is..

N
Nellie
1 review
Dined on 7 July 2020
Overall4Food5Service5Ambience3

Team were friendly. It was very busy, only second day of opening, so staff probably not as attentive as we needed - an explanation of how it all worked etc., instead we had to ask and hunt people down. Plates on train are overpriced. The experience was fun

G
Gino
1 review
Dined on 6 July 2020
Overall4Food4Service4Ambience3

I tried all four dishes and they were really good. Also worth trying their beverage options, but I went for their signature drink which was really nice. I would have preferred a more intimate seating rather than being so close to the outside where other shoppers are walking past.

C
Celia
1 review
Dined on 6 July 2020
Overall3Food3Service4Ambience4

Staff were welcoming and friendly. The price of the dishes were pricey though but worth a try and experience. I tried the Matcha Woods, very eye satisfying and unique taste of matcha and citrus dressing. Overall was a good experience. I like the raspberry-rose and hibiscus pack. The Uji matcha, melon, strawberry and guava flavour mix your break KitKat were my favorites.

CS
CharlotteS
1 review
Dined on 6 July 2020
Overall5Food5Service5Ambience4

We were fortunate to have booked a table on the opening morning for my husband's birthday. Despite the long line of people waiting to enter and purchase items, the staff managed everything smoothly and professionally. The table service was excellent, the food delicious, and they even had a little Kit Kat card for my husband wishing him a lovely day. Great fun! You have to try it - but maybe book a table for the full experience.

KitKat Chocolatory
Responded on 10 July 2020

Thanks for visiting Charlotte! We loved seeing you :) Can't wait to welcoming you and your husband in again soon.

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FAQs

KitKat Chocolatory is rated 3.9 stars by 34 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.