Justin Lane Establishment

Justin Lane Establishment reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. C

   Caiti

   Gold Coast1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a pleasure dining at Justin Lane! The food is so wonderful & just a great vibe. Highly recommend x
   

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2. E

   Emily

   Gold Coast1 review

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   Customer service was really poor, ignore when we asked for the bill and when we had an issue with the drinks we were ignored as well, until they had enough time to send over some inexperienced chick with an extremely rehearsed ‘speech’ for us. She couldn’t even answer our questions about what they were going to do about the issue saying we just don’t do that here. seriously not good enough and their staff needs training. As a manager myself i understand these situations but the way they handled my situation was poor. They knew the drinks we ordered were seriously undeniable and made 4/6 of us feel sick after having 2 sips they need to train better and disclose how disgusting these drinks were. called two sexy cowgirls, a spin off of a pornstar martini which they shouldn’t have even tried.
   

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3. OT

   OpenTable Diner

   Gold Coast1 review

   4.0

   Dined on 20 April 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Food is as amazing as Atmosphere was great Service was a little bit of a let down had d to get the attention of the waiters but they were busy Overall happy we dined at this place! We will be back
   

   Justin Lane EstablishmentResponded on 30 April 2025

   Thank you so much for your feedback. We can't wait to see you back in our venue for more Booze, Food and Good Vibes. Have great day. Cheers ! JL Management
   

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4. J

   Jane

   Gold Coast1 review

   2.0

   Dined on 22 March 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Great location, great venue especially with the various separate dining and drinking areas and also with live music/DJ on the night we were there (Saturday night). The noise level is however quite extreme in some of the dining areas and it makes it almost impossible to have a conversation. Unfortunately and on an overall, it turned out to be quite a disappointing experience as the food was quite average/below average. The garlic bread bites hardly tasted of garlic. Nice concept and nice presented, but hardly any garlic taste. The pizzas were quite average. Worst of all was the Tiramisu and that is not good at all for an Italian restaurant. Again, nicely presented, but hardly any coffee taste and almost only cream, which tasted nice, but this could hardly be called a Tiramisu. Rather a glass of nice tasting cream. Such a missed opportunity for this place. Our request for a separate table when making the booking was totally disregarded. We did end up being seated at a separate table in a more quiet dining room after requesting it in person on the night and there were more than enough of these separate tables available in that room. We were 3 younger and 2 older people in the party that night, celebrating the 20th birthday of a young girl/visitor from overseas - it should have been and it could have been such a great night, but unfortunately, that did not happen and we all agreed, that this was quite average and none of us will be returning any time soon.
   

   Justin Lane EstablishmentResponded on 25 March 2025

   Hi Jane, Thank you for your feedback, and we’re sorry to hear that your experience didn’t meet expectations, especially for such a special occasion. We’re glad you enjoyed the atmosphere, but we apologize for the noise and seating issues. We’ll make sure to better accommodate seating requests in the future for such occasions like yours. We also regret that the food didn’t live up to what you expected. Your comments on the garlic bread, pizzas, and tiramisu are valuable, and we’ll pass on your review to the kitchen and if necessary, change the recipes to improve them. We want every dish to be memorable for our guests. We appreciate you taking the time to share your thoughts, and we hope you’ll consider giving us another chance to get it right. Warm regards, JL Management
   

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5. GB

   GeoffB

   Gold Coast19 reviews

   4.0

   Dined on 18 March 2025

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 5

   Dined at Justin Lane for dinner with a friend on Tuesday 18 March 2025. The ambiance was nice and service was ok, but they did forget my drink order and I had to prompt them. We both had pizzas, (seafood, and Justin Lane Deli) which we thought were a bit pricey for the limited toppings which we would describe as ‘scarce’, and overall they were average pizzas., The apparent owner/manager was present within the venue and I could see he took great pride in his restaurant and keeping an eye on everything, which was admirable.
   

   Justin Lane EstablishmentResponded on 20 March 2025

   Hi GeoffB, Thank you for taking the time to share your feedback. We're happy to hear that you enjoyed the ambiance and noticed the care the manager puts into the venue. We genuinely appreciate your comments about the service, and we apologize for the oversight with your drink order. This isn't the experience we strive to provide, and we will make sure to address this with our team. We’re also grateful for your thoughts on the pizzas. We're sorry they didn’t meet your expectations in terms of toppings and value. Your feedback is valuable, and we’ll certainly take it into consideration as we continue to improve. We hope to welcome you back soon for more Food and Good Vibes! Best regards, Alejandro JL Management
   

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6. B

   Brooke

   Gold Coast1 review

   5.0

   Dined on 8 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   $70 bottomless long lunch is such a great deal and the food was delicious
   

   Justin Lane EstablishmentResponded on 10 February 2025

   Hi Brooke, Thank you for your lovely review and we're so glad you enjoyed our Long Lunch package! Hopefully we'll see you again soon for more Booze, Food and Good Vibes! Cheers, Chloe, JL Management
   

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7. T

   Terry

   Gold Coast11 reviews

   5.0

   Dined on 6 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Seated at nice quiet table in cool area. Water on table. Fast service. Great drinks. Delicious pizzas and salad. Bill could be split. We will return.
   

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   Justin Lane EstablishmentResponded on 7 February 2025

   Hello Terry. Thank you very much for your lovely feedback! We appreciate your time and effort to write it and we are looking forward to seeing you again soon!! Cheers Alejandro JL Management.
   

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8. P

   Paul VIP

   Gold Coast11 reviews

   5.0

   Dined on 24 January 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   Great food, ordinary service. Don’t forget to smile 😀
   

   Justin Lane EstablishmentResponded on 25 January 2025

   Hello Paul, we appreciate you taking the time to write us a review and we glad you enjoyed dinning with us. Thank you very much for your lovely feedback! We are looking forward to seeing you again soon!! Cheers Alejandro, JL Management.
   

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9. M

   Melissa

   Gold Coast3 reviews

   5.0

   Dined on 17 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food out fast we will definitely be back
   

   Justin Lane EstablishmentResponded on 20 January 2025

   Hi Melissa, Thanks so much for the 5 star review! We're thrilled to hear you enjoyed the food and service and can't wait to see you next time! Cheers, Chloe, JL Management
   

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10. T

    Tanya

    Sydney4 reviews

    5.0

    Dined on 10 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    We sat in the rooftop area. Food was really delicious. We had the flatbread, the spaghetti with prawns and chilli, Justin’s carbonara and the kids menu spaghetti bolognese. All of the meals were fantastic. Staff were warm and friendly. Atmosphere was good. Would definitely go back again!
    

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    Justin Lane EstablishmentResponded on 14 January 2025

    Hi Tanya, Thank you for your kind feedback and were so glad you enjoyed your experience with us at Justin Lane! We look forward to seeing you again soon! Cheers, Chloe, JL Management
    

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