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The bumbling inefficiency was almost sweet! Wine by the glass? "Sorry, we are out of Chardonnay and only one glass of Pinot Grigio left"! A surprisingly tasty calamari appetizer was ruined by the main course (steak) coming out at the same time. "Sorry it came out so soon"!
The steak was overdone.
I think this may have been an off day!
Was really good. Enjoyed the food and the environment let me talk to her in depth without being interrupted
Great food, though it is a bit overpriced for the portion. The ambience is great and service is fast and friendly.
It was a nice spot. Not working due about the "Most Romantic" place of 2020. Sitting outside on a balcony of sorts, you have a view of shops and people. The service was quick. So quick in fact, right after our appetizer was brought out, 1 main course was brought out. I still had my cocktail 3/4 full and my dinner wine was brought. A couple minutes later the second entree was brought. The food was good. But 2 scallops were the featured protein in one pasta dish. 2!! That's a joke. At least it all tasted good.
Service attendants are not experienced. You have to ask a few times to get what you want. Appetizer size is small. It depends on your appetite but don't think to share an appetizer with many people.
The food is decent, but the service is rock bottom. There was one server servicing the entire restaurant. We only saw our waitress three times throughout the entire meal, only because we kept asking for her, and on those three times we saw her, she was rushing so much that she missed our requests. We ordered a bottle of wine to share, and she didn’t even open the bottle and set the bottle on the table and rushed off again. This is the worst service I’ve ever experienced at a restaurant. Never coming back here again.
No drink refills
Server kept disappearing
Gratuity was increased to more than double by staff without my consent after I signed and left
Called and asked for mgr but couldn’t get past the front desk/hostess
Great experience service was excellent! Very good place to take a friend or loved one! Price is a bit on the higher end but you pay for quality.
Went for a birthday. Really no comment on the food itself since we didn’t get a chance to taste it. They make their pasta in house and the server was knowledgeable to inform us that the pasta is made with chicken broth. Being that 5 of my party are vegetarians, this did not work out at all. I’ve never been to an Italian place that didn’t cater to vegetarians. Oh well
Fantastic food (order the shrimp rose pasta and potato & bacon pizza!) Our server was Chris, who was kind and attentive during my birthday celebration (group of 10). Thank you so much!
We came for lunch to celebrate a special birthday. We were practically the only guests in the restaurant, but the service was so slow. And, they were out of the coffee we wanted, out of the wine we requested, and very confused if they could make anything gluten-free. And, again, hardly anyone else was there and the restroom was out of toilet paper, seat covers and hand towels. The food was average. They definitely need to pay some attention to details.
Our server Bora was awesome! She made our experience great!
It was good - food and service.
- longer wait for all,
- untrained employees
- no manager on site
Literally my favorite Italian restaurant in OC! Everything about this place is perfect
the octopus appetizer - di polpo - and mushroom salad is must try items.
gorgonzola pizza is always done perfect, and it's delicious!
all their pasta is good too. my favorite is squid ink - fettuccine al nero di seppia
even though their dining room is cozy and nice, I prefer the outside patio for more space and air enjoying the view of the mall and the shoppers.
on the several visits past weeks, I had the absolutely excellent service by different servers each time.
I highly recommend this place for a simple date night or friends get together lunch.
Great food. Portions are a tad small for price but overall it was a great experiencee. Excellent quality food and speciality cocktails
A pleasant surprise. Enjoyed dinner with family and friends. I'd definitely dine there again.
It was my birthday, so I wanted to try something new. I tried Il Palco for the first time and I ordered their porterhouse steak. It was delicious!
Waiter name chris was very rude. There were no managers on premises and may have taken advantage of that fact.
Great experience! Went for a birthday and they treated us so nice! Definitely made the birthday boy feel special.
Food was pretty good, but service was too slow and not attentive.
Very nice and clean venue, Poor service, Fair to standard food quality. You may go here with friends for bar service but do not expect such a outstanding service and food if you dine in. Try somewhere else if you want a great Italian food.
Great, thank you for being so accommodating
Hard to find. Limited signage in this urban shopping mall. Elevators in the parking structure did not go to the floor where this restaurant is located. Tried to call for help with finding their location. But, unfortunately, their phone system was down. We were lucky to find the place!
Service was horrible had to attempt to flag down a manger just to get our order and water given . Upon getting seated we didn’t get any service til 20 minutes after . Food tasted like BJs . Not authentic Italian .
Good food and service. I have dined here 4 times already, no disappointments so far.