Hutong at The Shard
Incredible food and service! Some of the best food I’ve eaten. Can’t wait to go back - the beef tenderloin and pork dumplings were very special.
Good, but not great. While the staff was more or less polite, it seemed as though they were all in a rush to get you in and out as quickly as possible - which can take away from a nice evening. View was beautiful and the food was very good. We were right up against the window, which provided an excellent view, but it can get a tad cold. You're going for the view more than anything else.
The attitude of the waiter was very impatient and rude when ordering. Such a pity for the good view and food.
Great food, excellent service.
Things to improve: We were sitting close to the bar and most people would go past the bar and walk between restaurant tables (which is not pleasant when it happens a number of times during your meal) to sneak a look at the view on Tower Bridge. An extra screen should be considered to avoid disturbing restaurant guests.
Despite this, overall it was a great experience.
Poor service good food
Everything was delicious and service was great. Would definitely go again.
Food quality and dish sizing were above expectations. Most of the menu has a spicy element in it, but delicious nevertheless. Service could be somewhat improved for this price point, especially around menu knowledge. Price was on par with our expectations for such a location.
Would likely return for another special occasion.
Great dining place with a view, but food is kind of disappointed. The duck slice are cold and wraps are dry. Not the quality that we expected. Overall, high-end and decent Chinese food place to go to.
It was the best dinner with the best view we could ever have!
Beautiful restaurant with delicious food. However, we were not too impressed with the service. As soon as we arrived we were told that we would have to order within minutes before the kitchen closes for a break. We did not even get to order our drinks and the waitress was standing by our table hurrying us up. We also had to order our starters and our mains together, before the kitchen closed. Having not visited Hutong before, we were completely unsure as to how much we wanted to order for mains as we did not know whether starters would be filling. We ended up over ordering! By the time we had finished eating, the restaurant was completely empty and staff were preparing for dinner service. However, we still had half a bottle of wine left. Our previous waitress had left but the new waiter was extremely helpful and managed to reserve us a table in the bar area for us to finish our wine. Overall, - delicious food, great views, bit overpriced, and SOME good staff!
I have been to Hutong at The Shard before and it was excellent.
This time I went with my 13 year old son and to be fair we did eat early, at 12.00 noon but it was dead.
We were perched on a small round table (great views though) and the service was not great, with simple "no's" to requests of whether they did X or Y to eat. Fussy teenager.
In summary not a good place to take a teenager IMO, especially if you are expecting a lively, vibrant restaurant - at least not that early.
Obviously only I was drinking and with service the bill was £260!
The food was excellent, the views magnificent, and the service quite good. The truffle edamame dumpling and Peking duck in particular were sublime. Will be back for sure.
Awful experience. I asked for a particular menu to be left on the table. That wasn't done.
Tried to upsell everything.
Horrendous experience. Never again
Food was lovely, but service-wise it constantly felt like we were being rushed out of our seats to make room for new diners. My friend and I were having a catch up lunch so we’re talking and eating and every 10-15 minutes, a waiter would pop by and peer over our shoulders to see if they could take away our food and bring over the next course or not, which felt a bit much.
Overpriced substandard food
Excellent views, great food and lovely atmosphere. Perfect for a special occasion
Beautiful ambience with some of the most impressive views of London, great food and service. Dark and perfect for date nights...
Simply marvellous as we were looked after so well and the food and service were both excellent and the restaurant Manager was especially kind and helpful as it was our anniversary - thank you all so much once again and we shall be back
Great view of toy town but the cuisine is average. They bring the courses out on black plastic trays which negates any concept of quality or style. Random bar guests would walk into the dining area to use their mobile phone or take photos. If you are asked i if you wold like a second bottle of wine it would have been helpful to be told that the time allocation for the table would need to be adhered to rather than making the sale and then swiftly saying the table was required back. The desert looked like it had been designed and served for aeroplane food and the taste was unremarkable considering it was meant to be part of a tasting menu. Once been never to return
We had dumplings, tiger prawns with Sichuan chilli sauce and king-po style chicken and everything was delicious but not nicely presented - everything looked messy, like takeaway food. We sat in the middle section between the main restaurant and the bar where the ambience was not great, it felt very office-like. The waitress was friendly but her English was limited. We love this restaurant and have been here three times within the past few months but feel that many details are being overlooked causing the whole experience to feel casual, informal and not special at all.
The Peking Duck was the stand out highlight of the meal. Everything was delicious but that was just so succulent - nothing like any Peking Duck I've had before. I've been spoiled now, I'll only ever be able to go to Hutong for it!
Interesting and great service. Watching food items brought out was part of the experience. Great views and enjoyable. The ribs were the best!
Experience Lunch set menu advertised on website £35 pp but we were (deliberately?) only given the Signature menu £55 pp. Server insisted that the Experience menu was not available on bank holiday but grudgingly brought the other menu out after we politely but very firmly pointed out that the website explicitly says INCLUDING bank hols. Great views for sure. Food a bit hit and miss. Extortionately priced bottled water. Service definitely needs improvement.
An upmarket Chinese restaurant on the 33rd floor of the Shard, providing a brilliant view of London and the Thames during your meal. The restaurant has large windows all around which allow a fantastic view from most of the tables, and adding to the special ambience. We had the Chef’s special menu which had a selection of dishes in 5 courses. The food is well presented, tasty and well paced, but is very pricey for what was provided. The staff were friendly and welcoming.
Fantastic food and great view anywhere in the restaurant.
Very good nice window seat table staff very good food special all in all a very nice lunch
Good food, good service, poor ambience - screams skyscraper restaurant and nothing more. Whilst the food was very good, I could get the same quality at a fraction of the price in Chinatown. Nothing blew me away. Plating of the pan friend chicken dumplings was poor, I imagine the waiter is at fault rather than the chef - who knows. The food was very good but you’re really coming to have lunch at a restraint in the Shard. Always recommend coming to Hutong at least once.
Lovely food and place been several times and will go back again
Nice views .. the menu is very limited for vegetarians. Disappointed to see dishes cooked with Lao Gan Ma which is a premade Chinese chilli oil. With the prices they are charging, you don’t expect that. Having said that, the Peking duck was great. The ibérico pork and lobster xiao long bao were a nice twist to the traditional ones. Most dishes are heavy on salt/msg.
Amazing views from pretty much any table at this restaurant. The food is more authentically north Chinese than most Chinese restaurants in England. Great food. Discrete but friendly service. Good wine list. Expensive but worth it for special occasions.
spectacular view with bits size food portion.
Celebrating a special birthday with the family required a special restaurant and Hutong did not disappoint. Breath-taking views, great service, food and ambiance. Our party of 4 arrived at 6pm and chose the set menu for £88 and the birthday person had the set menu with the wine pairings. The Peking duck and pancakes was the best we have ever tasted! The service was friendly and efficient. However we felt the courses were presented rather quick and we needed more time to digest. And when we asked for coffee we were told that the table may not be available. Coffee was served once the waiter had checked, but it added to the general feel of being rushed. Not a cheap restaurant and perhaps reflected in its fabulous location. Would recommend for a special celebration.
Beautiful location and views. Really nice decor design.
Food was quite good. Disappointed in the service, wasn't very good.
The fresh orange juice was bad. Not good
Food was very good! Waiter was amazing!
We enjoyed the experience
While the food was good, the value was more driven by the view rather than the quality of the food, which can be expected given the spectacular location. For the price you can find much better food elsewhere, but it depends what motivates you more; the food or the location.
This restaurant undoubtedly has a beautiful view. The food was good however I did not find that it justified the price they ask for it.
I will go to the NYC location when we return home.