Heno & Rey

4.1
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199 reviews
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$40 and under
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Australian
Top tags:
  • Tapas
  • Outdoor Eating
  • Pre/post Theatre
Set away from the hustle and bustle, The Loft Lounge and Bar located on Level One, offers a perfect place for colleagues to catch up over coffee by day or friends to meet over a cocktail by night. With a decadent High Tea offered every weekend, The Loft Lounge and Bar has something for everyone with elegant interior and and style that flows onto the outdoor terrace. With views of Hay Street and the King Street Precinct, this provides guests with the option of dining indoors or alfresco.

Special Offers

Viva La Monday

Enjoy $5 pints of Pedro Lager and $15 jugs of Heno & Rey's famous house-made sangria each Monday!

Terms and Conditions: Offer is not available on Public Holidays.

Valid For: 2 - 12 people

Starts: 14 May 2019

Ends: 14 November 2019

Availability: Mon 11:30-21:15

What 199 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.3
Food
3.8
Service
4.2
Ambience
3.8
Value
Noise · Moderate
83% of people would recommend it to a friend
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TM
Perth / WA
1 review
Dined on 24 August 2019
Overall 5Food 5Service 5Ambience 4

Great vibrant atmosphere with efficient friendly service. Expensive but worth it. Quality food

S
Perth / WA
4 reviews
Dined on 11 August 2019
Overall 5Food 5Service 5Ambience 4

I've been to Heno and Rey a few times now with business trips to Perth and found the staff to be exceptionally friendly and welcoming. The atmosphere here is great for a catch-up with friends, to do some business work privately whilst enjoying a nice meal/drinks, or to have a special intimate moment with a loved one (have observed quite a few dates here, which is wonderful to see). The noise level can pick up a bit at times, being so close to the theatre and plenty of events in town, but that just adds to the fun. Service is great, food is terrific and there is so much to choose from for drinks you may not know where to start. Be sure to check out Heno and Rey, you'll be glad that you did.

MS
1 review
Dined on 13 July 2019
Overall 3Food 4Service 1Ambience 4

Service terrible. Didn’t welcome us on arrival, the 4 of us stood @ bar waiting whilst 6 staff did their own tasks behind the bar, none of them acknowledging our arrival. No offer of second drink and the empty wine glasses left on table until we left. Asked for more water 3 times. Asked for bill twice. Left dirty plates on table even when we asked for dessert menu and when we ordered dessert and when dessert arrived they finally cleared the table to make room for the dessert plates. Very terrible service. Didn’t feel welcome.

Food and atmosphere great and location fab next to His Majestys.

Our party of 4 won’t return.

Y
1 review
Dined on 30 June 2019
Overall 3Food 3Service 2Ambience 3

Staff don’t seem to be allocated a table so you can get double of something or none of what you ordered. Very inconsistent service and quality of food.

f
Perth / WA
4 reviews
Dined on 29 June 2019
Overall 5Food 5Service 5Ambience 5

This is our third visit to Hero and Rey over the lasts months. The food is excellent and the service friendly. Wine list is good as is the sangria. Centrally located and with a great atmosphere this is an ideal destination for family dinners or small groups. We will go back again.

RG
Perth / WA
1 review
Dined on 29 June 2019
Overall 3Food 3Service 2Ambience 3

It is very difficult to recommend a restaurant when I found the service to be quite poor. The menu was difficult to understand and someone who just want to a have a decent meal would be best going else where. I had to go to the counter to ask for another drink even though all our glasses were empty for at least 20 mins. Then the waitress took my glass without asking if i wanted another one. I kept asking for the menu back everytime i wanted to order something else. We let the restaurant know that my wife was a Celiac at time of booking but that wasn't mentioned when we sat down and then had to remind them. There are so many restaurants now and service is key.

OT
1 review
Dined on 28 June 2019
Overall 2Food 4Service 1Ambience 3

I go to Heno & Ray regularly. Unfortunately, the service on this occasion was lacking. They forgot to bring out one of our dishes. They also nearly overcharged me $60 on my credit card. Luckily, just before I swiped my card I noticed the error and the waitress reprocessed the owing payment. In addition, I was disappointed to get a notification from OpenTable saying we hadn't arrived at our reservation - we very clearly announced ourselves on arrival and the waitstaff pointed us in the direction of where we could sit.

KC
Perth / WA
1 review
Dined on 21 June 2019
Overall 4Food 5Service 2Ambience 4

Food and ambiance was great but returned for another drink after a show and found it quite different. The Qld Rugby team were drinking and enjoying themselves and suddenly all the staff were too busy fussing over them to serve us. We had to ask 3 times for a glass of French champagne and then told we could only have one as they were now closing. Initial service at dinner was good though (same staff)

VS
1 review
Dined on 21 June 2019
Overall 5Food 5Service 5Ambience 5

The service by the manager & wait staff was exceptional especially for a busy lunch period - the best customer service I have received in Perth for years. Thank you for making our dining experience so enjoyable!!!

RM
Perth / WA
1 review
Dined on 30 May 2019
Overall 3Food 3Service 3Ambience 3

We booked a table prior to a concert at Her Majestys' next door. The restaurant was booked out, but there were only two wait persons on, and whilst they were trying their best, they couldn't keep up. We had to ask for water twice, a request for another chair was never filled, and trying to get the waiters' attention was hard work. The meal, whilst not too long in coming, was okay. The crispy fresh caught squid was decidedly not crispy. Overall, not cheap for what you were served, the food was average and the restaurant was understaffed.

Heno & Rey
Responded on 5 June 2019

Hi RosemaryM, Thank you for taking the time to write this review and your feedback. Please note that your comments will be passed on to our operations team. Many thanks, Frances (Marketing Executive)

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DR
1 review
Dined on 30 May 2019
Overall 4Food 4Service 4Ambience 4

Great food. Exceptional wine and a knowledgeable server.

Heno & Rey
Responded on 5 June 2019

Hi DeirdreR, We are so pleased to hear you enjoyed your experience at Heno & Rey. Many thanks, Frances (Marketing Executive

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EP
1 review
Dined on 23 May 2019
Overall 5Food 5Service 5Ambience 5

Fabulous food with great service. Definitely going back!

Heno & Rey
Responded on 5 June 2019

Hi EvelinaP, Thank you so much for taking the time to write this review and we are glad to hear you enjoyed your experience with us. Many thanks, Frances (Marketing Executive)

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DG
1 review
Dined on 16 May 2019
Overall 3Food 4Service 2Ambience 4

Food was good, however the service was terrible. We weren’t given menus and had to physically call the wait staff whenever we wanted anything.

KO
Perth / WA
2 reviews
Dined on 9 May 2019
Overall 4Food 5Service 5Ambience 5

Pre show supper before ballet. Service was quick, friendly and food Delicous.
Loved it and would go again

LP
1 review
Dined on 19 April 2019
Overall 3Food 5Service 1Ambience 4

Great food but very inattentive service. I don't think the service staff has received professional training. They don't seem to understand what service entails.

R
Perth / WA
2 reviews
Dined on 12 April 2019
Overall 2Food 3Service 3Ambience 4

Very expensive cocktails. They had run out of half the wines on the list. Food average to good.

BY
1 review
Dined on 5 April 2019
Overall 4Food 4Service 2Ambience 4

Lovely food and atmosphere, but the staff need better training as they were quite inexperienced.

AP
1 review
Dined on 29 March 2019
Overall 2Food 1Service 2Ambience 2

Very disappointing meal. Portions were small and overpriced and not nearly big enough to share. The flavours were also lacking and very little guidance or knowledge of the dishes from the staff. In comparison to other Tapas restaurants in Perth, it came in well short. Will not be going again.

OT
Perth / WA
1 review
Dined on 24 March 2019
Overall 4Food 5Service 4Ambience 5

Been to Heno’s more times than I could count and love the place - only reason it didn’t get five stars from me today is the last two visits I feel the service hasn’t been up to their normal high. Nothing to do with the staff! They’re just as lovely and accommodating as ever, perhaps they’re just more under the pump due to staffing cuts? Lovely experience anyway...great food and terrific wine list - also a great people watching spot. Will be back, and soon.

DC
1 review
Dined on 23 March 2019
Overall 4Food 4Service 4Ambience 5

Christian provides great service! Highly recommend

L
Perth / WA
1 review
Dined on 20 March 2019
Overall 2Food 3Service 1Ambience 2

Poor service, not had to flag down a waiter for drinks 20 mins after sitting down. Tapas took 45 minutes and all brought our at different times, one dish forgotten and had to ask twice. Music far too loud. Overpriced for dish sizes.

SB
Sydney / NSW
1 review
Dined on 9 March 2019
Overall 3Food 3Service 5Ambience 4

Service was excellent but some of the food dishes were bland and the dishes weren’t staggered. Everything just came at once and sat on the table getting cold.

RM
Perth / WA
1 review
Dined on 27 February 2019
Overall 5Food 5Service 5Ambience 5

Delicious food, lovely atmosphere for lunch on a warm summer's day!

U
1 review
Dined on 23 February 2019
Overall 5Food 5Service 5Ambience 5

We had a 5-star experience- attentive friendly staff, comfortable outdoor seating, wonderful food (especially the tuna tartare) and cinnamon dessert sticks with dipping sauces. We’ll be back for sure!

JK
1 review
Dined on 22 February 2019
Overall 4Food 3Service 4Ambience 5

@nd time we have been. Loved it so much the first time we went again. 2nd time around the food was still great but not quite as good. Both times they seem to have a problem with cocktails (even basic ones). Service was exceptional, food was great. Will happily go again.

IK
New York Area
1 review
Dined on 22 February 2019
Overall 5Food 5Service 5Ambience 5

Friendly, attentive service, great food and the music made for a great vibe. Very happy with the attention given to my allergies. Highly recommended.

M
1 review
Dined on 22 February 2019
Overall 4Food 5Service 4Ambience 5

Great food service, loved that staff were knowledgeable about the food - however more attention towards drinks service (checking if/when we needed drinks) would be beneficial for both customer and bottom line🥂

OT
Sydney / NSW
1 review
Dined on 12 February 2019
Overall 3Food 4Service 2Ambience 4

The service was light on. Had to always flag down an attendant to order drinks, food, bill. Would have liked dessert but had a show to go to and thought we’d run late by the time we got service.

M
1 review
Dined on 8 February 2019
Overall 1Food 2Service 1Ambience 1

Terrible. Decided on this spot for our 10 year anniversary, booked well in advance and were left disappointed entirely by the service. It took 3 separate people to try and seat us initially and then we were eventually dumped somewhere by a 4th waitress. Ordered a fish and steak dish, amongst others, and since I cant eat fish, was very eager for the steak. It never arrived. Waitress was flippant and really didn't care at all and only noticed we didn't have the steak once she cleared the plates and I raised it, grill was empty at the time so it definately wasnt even put through. The food was ok but you cant rely purely on that. Will be taking this further as all I wanted was to have a good night with my wife

LF
Perth / WA
1 review
Dined on 12 January 2019
Overall 3Food 4Service 1Ambience 2

Food was nice but service was really poor. It was a quiet night with plenty of staff but they were very inattentive. Only once did anyone proactively come to the table to ask if we wanted anything. I had to spend ages getting the attention of staff to get water, then again to ask for drinks, then again to order food and again to ask about a dish that didn’t come out.

A fire alarm was going off in the hotel next door for at least 20 minutes too. We had enough and left and had desert elsewhere. I won’t go back and won’t recommend it.

Heno & Rey
Responded on 17 January 2019

Hi LouiseForster, thank you for taking the time to write a review. I have passed your feedback on to our internal team and apologise for the service you experienced as this is not the level of quality we strive to achieve for guests. In regards to the fire alarm, we have checked our internal notes and it was a residential building whose fire alarm was going off. Again, we are sorry to hear of your service experience but glad to hear you enjoyed the food. Many thanks, Frances|Marketing Executive

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SM
1 review
Dined on 5 January 2019
Overall 5Food 4Service 5Ambience 4

Very comfortable atmosphere and location. Me and my Girlfriend had a lovely time dining here the other night and we were very impressed with the service and especially the food! The base layer sauce was amazing and I would 100% recommend this place to other couples!

OT
Orlando
1 review
Dined on 5 January 2019
Overall 5Food 5Service 4Ambience 4

Family dinner for a birthday. Heno and Rey is a favourite of ours and it didn’t disappoint. Food is always excellent, fresh and full of amazing flavours.

LT
1 review
Dined on 4 January 2019
Overall 3Food 2Service 2Ambience 3

A little underwhelmed, average / slow service and so so food. I expected a little more from this venue after reading reviews and the price.

OT
Perth / WA
2 reviews
Dined on 25 December 2018
Overall 5Food 5Service 5Ambience 5

Freundliches und sehr hilfreiches Personal, die Kellnerin fragt ob man fragen zum Essen hat und geht auf den Wunsch des Kunden ein und bring ein paar Beispiele. Im Lokal herrscht eine gemütliche Atmosphäre und das Essen war top! Gut zum Teilen. Das Preisleitungsverhältnis hat gestimmt. Hat meine Erwartungen übertroffen!Würde jeder Zeit wieder hingehen!

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RR
1 review
Dined on 24 December 2018
Overall 5Food 5Service 5Ambience 5

Loved it..cant wait to go back. The food, ambience and drinks were wonderful.

f
Perth / WA
5 reviews
Dined on 24 December 2018
Overall 5Food 5Service 5Ambience 5

Really enjoyed the food at Heno and Rey. Something for everyone on the menu and share plates make it easier to ample more dishes. Good wine list. Outdoor seating on a summer evening is perfect. Service was good as is the value. We will be back.

LM
1 review
Dined on 18 December 2018
Overall 4Food 3Service 3Ambience 3

The food was nice, however for $19, I'd expect more than 2 prawns. Fairly overpriced for the portion sizes you receive. Service was also good.

LW
1 review
Dined on 13 December 2018
Overall 5Food 5Service 5Ambience 5

Great spot outside, fabulous food, good service. Well recommended

J
Las Vegas
4 reviews
Dined on 8 December 2018
Overall 3Food 4Service 1Ambience 4

Food was good, serving sizes are moderate given it is a tapas offering.
Unfortunately the service was terrible. It was hard to get staff attention to order drinks and food and hardly had anyone come to us without us having to flag someone down to do so.
Very disappointing service for what is meant to be a more premium eatery.
The service would deter me from coming back as frequently, which is a shame as the food was nice.

Heno & Rey
Responded on 10 December 2018

Hi Jcee, thank you for your feedback. We are sorry that your service experience was less than desirable especially when we strive to achieve a premium offering for our guests. Please note that your feedback has been passed on to our internal team and will be addressed accordingly. Regards, Heno & Rey

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JW
1 review
Dined on 30 November 2018
Overall 2Food 4Service 2Ambience 3

Our table had a napkin in the silver cutlery bucket, which had blood on it. I showed it to the bar staff and they were completely nonchalant about it. Not the reaction you'd expect from an Intercon outlet.

The food being Tapas, you would expect it to come out together, instead one plate at a time came out and it felt as though the restaurant was massively under-staffed.

One of my guests ordered a Pimms and Lemonade. There was no Pimms available so instead of coming back and letting us know, a plain lemonade was brought over and it took for my guest to ask the waiter to find out what had actually happened. Again, this isn't the level of service one would expect from an Intercon eatery.

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