Heirloom - New Haven
Wait staff was fantastic, made sure we got to the theatre on time. Very helpful in suggesting options.
Always great food and atmosphere
Sort of a long wait after we ordered...it really makes a difference if the wait staff check in with you as you're waiting, no one did
Very good food, all veggies were great, burger great too
We reserved at 3:00, showed up promptly and in our first encounter with our server, he actually looked at his watch and told us that the kitchen would be closing and we needed to get our orders in asap. He continued to rush us through our Thanksgiving meal and informed us at the end that he was sorry, but he had a celebration to get home to. Well, that was our family Thanksgiving celebration too. It was non-traditional this year and we were making the best of it. If you don't want people sitting down at a time, don't offer that time for reservations. Food was good, not fabulous. They forgot the cranberry sauce with our thanksgiving plates. This was anticipated as the highlight of our day and it turned into the opposite. We had more fun playing board games and sipping our coffees at Starbucks.
The very best turkey dinner. The turkey was very moist. Incredible meal.
We went for the Thanksgiving dinner and it was fabulous. Food was excellent. Loved the cornbread stuffing. Turkey was moist and juicy and the portions were huge (so leftovers for sure). The service could have been more prompt. Our waitress was friendly and polite but not very attentive to the table. We had to wait a long time to get a drink and to get the food and the place was not crowded so don't understand that.
We would return again.
Delicious food; competent prompt, and friendly service
High-quality experience from beginning to end. Convenient valet parking available. Great vibe, wonderful food, buzz of family reunions, concerned service.
Thank you, Heirloom, for doing your utmost to ruin our anniversary... My husband and I were staying at The Study for our 28th anniversary and decided to have dinner downstairs at Heirloom. Big mistake. The evening started out promisingly, with decent martinis and a delicious chicken liver pâté. And then we waited for our main course. And waited. And waited. And waited. At least 30 minutes with no acknowledgement of the delay. After the waitress had finally come by to tell us it would be “a couple more minutes,” and many many many more minutes had passed after that, with other servers offering to check, we finally got our meal... with no apology. Our only offer of compensation was an espresso on the house, which we declined. At that point we only wanted to get out of there. And we will most certainly never be back.
I have brought multiple groups of people here- and every time I do, people love it! They always leave so pleased and saying they will be back.
Delicious farm to table cuisine with imaginative touches. A spacious and relaxed dining environment with attentive service. Definitely recommended.
Food and ambiance were incredible
We had delicious meals starting with smoked trout app and grilled squid. Caesar said was great. The salmon entree was excellent with mushrooms and a parsnip puree and tarragon spice. Only negative was our waiter mixed up our take home leftovers with the table next to us and so we had to toss them when we checked the next day.
Highly recommend Heirloom for brunch! We ordered the donuts to start, followed by the canadian bacon benedict and mexican toast for entrees. Atmosphere was warm and comfortable. Servers were attentive and meal was paced perfectly.
The food was amazing. We ordered based on suggestions made by the server, and it didn’t disappoint. I particularly appreciated the valet service with validated parking.
Restaurant Week menu was limited (of course) but excellent. Standout was the pumpkin panda cotta. And the service, including the complimentary valet parking made for a stellar dining experience
Went with a group of friends for restaurant week and we were a bit disappointed - the soup was bland, the pasta was served cold. Probably will not go back
Stopped through town for a business lunch and this place was great. Good food, creative menu, good service, and great lighting in restaurant also easy for conversation -- not too loud or noisy. Highly recommend! Something for everyone.
Service and freshness of ingredients was top notch. Creative and healthy menu options.
My friend and I met there for an early lunch on a slower day, despite it being NH Restaurant week. We both ordered Tuna Melt Sandwiches- she with a side of fries and me a side salad. Strangely, my sandwich and salad arrived along with her french fries but NO sandwich for her. Hmmmm? A bus boy delivered the food, and our waitress was not around. She finally checked in about half way through my sandwich and promised to ask in the kitchen, and acted like this wasn't a problem. About 15 minutes later, her sandwich arrived. No apologies, just an extra side salad, which my friend didn't really want t this point. I have to say, the sandwiches were huge, but not really a traditional grilled melt. The cheese was melted, but it was so thick it was really messy and the tuna was cold. I ate mine with a fork. The salad was drenched in a tart lemony vinaigrette dressing. I have dined there before and it was good but they were off their game this time. With so many great restaurants in NH, I don't know if I'd return.
Nice room! Attentive staff. Good food. Very loud.
The brunch was delicious with more than ample portions. The only downside was that it took over an hour to be served on a busy Sunday afternoon. The noise level is on the high side which gives it a good vibe. I love going there
Our wait person was a lovely girl, very helpful but we felt that the service was very slow. The restaurant was crowded but we noticed people that came after us were served and paid their bill alot faster. We will be back
Heirloom offers unpretentious fine dining in an elegant setting. From arrival to departure we were treated warmly and efficiently. We had the Halibut and Rib Eye- both were delicious! This was our first time but won’t be our last!!!
The food and service were excellent. We were happy to have a table in the side room as the main room was very noisy.
Saturday brunch menu is a perfect selection of dishes to suite a broad variety of tastes. All recognizable dishes that rise high above the ordinary with culinary expertise, quality ingredients and creativity. Great staff round out the ideal weekend brunch experience.
The food was outstanding. One of the best salads I ever had.
Sunday evening, so not crowded. The food was great and the service was as well. The baked octopus starter was killer and the main courses (hangar steak and lamb ragout) were superb. Free valet parking on a rainy evening was very welcome. A definite return trip locale.
Food came an hour and a half late
Excellent cuisine, although we wished that we had asked about portion sizes. We would have ordered fewer courses.
I absolutely love Heirloom but this visit was horrible. My food was cold and didn't taste as good as usual. My husband said his food didn't taste very good either. He selected Heirloom for his 50th birthday dinner and was underwhelmed. Please check on the quality of your food prior to it arriving at the table. Please also have enough servers on staff so that I can customers can recieve great service.
We had our usual good food and excellent service by Alex. They give special attention to food allergies and we are very grateful.
A beautiful, classy restaurant with a great menu. The kale salad is incredible, as well as the scallops.
Very unappealing food that’s clearly trying too hard to be innovative. Gnocchi were hard lumps with odd, unpleasant seasonings. Burger ordered medium arrived solid red throughout. Will not return, even though the desserts are delicious.
The location and ambience are great, but the service is always so slow. It looks a full 90 minutes to get lunch for 4 people, and that was only because I started to ask for the server to speed things up. We didn't get our food until a full hour after we arrived. It was also awkward to have to decide the tip amount with the server looking right over my shoulder.
All our food was delicious but the desserts were outstanding. I would go back just to try the rest of their dessert menu. I also loved the note from the chef.
Roasted tomato soup was tasty but salty.
Wild (?) arugula salad was very over-dressed!
Food was excellent but I think the kitchen may have been backed up because we waited a long time for our food to arrive. The servers were attentive so I can only think that maybe the kitchen was short staffed that night.