Hearth Lounge - The Ritz-Carlton, Perth

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1. JC

   JessicaC

   1 review

   2.0

   1 review

   Dined on 7 May 2022

   overall2food3service3ambience4

   Costs more than most other high teas in Perth and wasn’t any nicer than other hotels offering the same food/drink service. $25 more per person than most other high teas I’ve been to, and some food was dry or not pleasant. Lovely venue and location but.

   Report
2. LR

   LouR

   Hampshire

   1 review

   2.0

   1 review

   Dined on 6 May 2022

   overall2food1service2ambience1

   Very disappointed and underwhelmed by the whole experience. The food was below average, don’t bother with the vegan option, hard bread, poor savoury options and lack of imagination. Cakes were good but limited. The ambiance and table setting was unimpressive, we were sat on lounges with a table in the middle which meant we were quite far away from each other, it was very hard to talk and eat. I’ve been to many a high tea and high tea at the Ritz should be exquisite and luxury, this was anything but. Would not recommend this experience. Really disappointed

   Hearth Lounge - The Ritz-Carlton, PerthResponded 7 days ago

   Dear Lou, We are disappointed to read that you did not enjoy a positive dining experience in our lounge. We have certainly shared this feedback with the ladies and gentlemen. Warm regards Kelly F&B Executive

   Report
3. SC

   SusaanC

   1 review

   5.0

   1 review

   Dined on 1 May 2022

   overall5food5service5ambience5

   Amazing service and the food was great! They were very accommodating

   Hearth Lounge - The Ritz-Carlton, PerthResponded on 3 May 2022

   Dear Susaan, Thank you for your perfect score and wonderful comments. We look forward to welcoming you back soon. Warm regards Kelly F&B Executive

   Report
4. KL

   KatL

   1 review

   5.0

   1 review

   Dined on 30 April 2022

   overall5food5service5ambience5

   Great table service and low noise level. Lovely gesture by staff when we explained the special occasion of our visit.

   Hearth Lounge - The Ritz-Carlton, PerthResponded on 3 May 2022

   Dear Kat, Thank you for your perfect score and wonderful comments. We look forward to welcoming you back soon to celebrate another special occasion. Warm regards Kelly F&B Executive

   Report
5. s

   siennarose

   1 review

   3.0

   1 review

   Dined on 23 April 2022

   overall3food3service1ambience3

   Service needs work. Very attentive f+b attendant who initially seated us at our table, offered us our drinks and served us our first set of meals. Then he was taken away to serve the other half of the room. Larger tables seated around us were continuously topped up their water, offered refreshments, while we (a small table of 2) was walked past numerous times. We waiting almost 45 minutes between the first course and second. Gin cocktail and the hearth iced tea were really delicious! Food was good - would have preferred more savoury items. Coffee we ordered was very salty tasting, rather odd. The birthday chocolates were a thoughtful touch. Overall a nice experience, but wouldn’t rave about the service or the food. Beautiful setting however, the room looked beautiful overlooking the quay.

   Hearth Lounge - The Ritz-Carlton, PerthResponded on 27 April 2022

   Dear Sienna, Thank you for taking your time to score us, we appreciate your feedback. I have passed your feedback on to the rest of our team as it is our pledge to provide the finest personal service and facilities for our guests in a warm, relaxed, yet refined ambience. Warm Regards Kelly F&B Executive

   Report
6. JL

   JenniferL

   1 review

   5.0

   1 review

   Dined on 21 April 2022

   overall5food5service5ambience5

   Fantastic food, beautiful spaces to sit in and great service.

   Hearth Lounge - The Ritz-Carlton, PerthResponded on 27 April 2022

   Dear Jennifer, Thank you for the perfect score and the wonderful comments. We look forward to the pleasure of welcoming you back soon. Warm Regards Kelly F&B Executive

   Report
7. OT

   OpenTable Diner

   Sydney

   1 review

   4.0

   1 review

   Dined on 18 April 2022

   overall4food4service5ambience5

   Great service and great location

   Hearth Lounge - The Ritz-Carlton, PerthResponded on 27 April 2022

   Thank you for taking your time to score us, we appreciate feedback from all our valued guests. Warm Regards Kelly F&B Executive

   Report
8. MK

   MelanieK

   1 review

   3.0

   1 review

   Dined on 17 April 2022

   overall3food3service3ambience4

   Went there for a birthday high tea on Easter Sunday. Server advised the table that our tea and coffee orders had already been taken but this had not happened. I feel like 2 hours is not enough and my guests were still eating and drinking and would have spent more money had the staff not kicked us out of the venue at 230pm. Food was good but overall not great value for money.

   Hearth Lounge - The Ritz-Carlton, PerthResponded on 20 April 2022

   Dear Melanie, Thank you for taking your time to score us, we appreciate feedback from all our valued guests. We have certainly shared this feedback with the ladies and gentlemen. Warm Regards Kelly F&B Executive

   Report
9. V

   Veronique

   1 review

   5.0

   1 review

   Dined on 17 April 2022

   overall5food5service5ambience5

   Superb! Highly recommend, this is a great experience.

   Hearth Lounge - The Ritz-Carlton, PerthResponded on 20 April 2022

   Dear Veronique, Thank you for the perfect score and the wonderful comments. We look forward to the pleasure of welcoming you back soon. Warm Regards Kelly F&B Executive

   Report
10. P

    Pricey

    1 review

    2.0

    1 review

    Dined on 16 April 2022

    overall2food1service4ambience2

    Well, for the high price and considering expectations of the Ritz Carlton, this was disappointing for us. The savoury food was quite nice and tea and coffee were good. The desserts were not nice at all - either lacking flavour or not particularly palatable. Hot cross buns with jam and smoky butter - not a great combination. But it is all a matter of opinion and taste I suppose. 🤷

    Hearth Lounge - The Ritz-Carlton, PerthResponded on 20 April 2022

    Dear Pricey, Thank you for taking your time to score us, our sincere apologies that you did not enjoy a positive dining experience in our restaurant. We have certainly shared this feedback with the Chefs. Warm Regards Kelly F&B Executive

    Report
11. LZ

    LindseyZ

    1 review

    1.0

    1 review

    Dined on 16 April 2022

    overall1food2service1ambience1

    Service was terrible - so hard to order a drink, food was dry and bland. Not worth the $

    Hearth Lounge - The Ritz-Carlton, PerthResponded on 20 April 2022

    Dear Lindsey, Thank you for taking your time to score us, our sincere apologies that you did not enjoy a positive dining experience in our restaurant. We have certainly shared this feedback with the ladies and gentlemen. Warm Regards Kelly F&B Executive

    Report
12. PK

    PaulaK

    1 review

    2.0

    1 review

    Dined on 9 April 2022

    overall2food2service2ambience2

    This is a mixed review literally. It was 5 out of 5 when I went in January, 2 out of 5 when I went in April!

    Hearth Lounge - The Ritz-Carlton, PerthResponded on 20 April 2022

    Dear Paula, Thank you for taking your time to score us, we are disappointed to read that you were unimpressed with your dining experience at Hearth. We have certainly shared this feedback with the ladies and gentlemen. Warm Regards Kelly F&B Executive

    Report
13. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on 9 April 2022

    overall5food5service5ambience5

    Fantastic experience for high tea, will be returning

    Hearth Lounge - The Ritz-Carlton, PerthResponded on 11 April 2022

    Thank you for the perfect score and your wonderful comments. We look forward to welcoming you again at The Ritz-Carlton, Perth. Warm Regards Kelly F&B Executive

    Report
14. HH

    HeatherH

    1 review

    1.0

    1 review

    Dined on 3 April 2022

    overall1food3service1ambience2

    The food wasn't bad however the poor service overshadowed the whole experience. When we arrived we had three separate servers come up to explain the exact same thing, the menu, so clearly there was a lack of communication. It then took 30 minutes before someone came and asked if we would like the food now - we had assumed the food would just come once we were seated as it wasn't explained any other way. A table beside us who arrived later were served first. Then once the food was delivered no one came to check on our table again. We had to call someone over to get a refill on the tea, which was forgotten, so we had to order again. We've been to quite a few high teas around the city and this would have been my least favourite, yet the most expensive. The lack of attention ruined the experience unfortunately.

    Hearth Lounge - The Ritz-Carlton, PerthResponded on 5 April 2022

    Dear Heather, We are disappointed to read that you were unimpressed with our service. Please allow me to assure you that this has been shared with the team and the ladies and gentlemen joins me in expressing our genuine apologies as this is not the standard of service we set for ourselves. Warm Regards Kelly F&B Executive

    Report
15. m

    measle40

    Perth

    2 reviews

    4.0

    2 reviews

    Dined on 3 April 2022

    overall4food5service4ambience4

    I had the gluten free menu - every morsel was sensational. I was even made an iced tea upon request, and I always have my favourite pawpaw mocktail, it's worth paying the extra for it! Staff were lovely and attentive and ambience was beautiful with no issue hearing conversation. There was no hurry for us to leave and I love that the menu changes regularly which gives me more reason to return!

    Hearth Lounge - The Ritz-Carlton, PerthResponded on 5 April 2022

    Dear Measle, Thank you for taking your time to score us and wonderful comments. We are delighted to read you had a positive dining experience. We very much look forward to the pleasure of welcoming you again. Warm Regards Kelly F&B Executive

    Report
16. EC

    EveC

    1 review

    3.0

    1 review

    Dined on 3 April 2022

    overall3food3service3ambience3

    It was just fine....food was nice but not outstanding and the service was the same. Certainly not up to the standard I expected from the Ritz. When we were leaving it was not possible to split the bill and my friend had to put the entire amount on her card. One of my other friends needed to get some change to pay her back and the girl told her to go and try reception or at the bar. I felt this was very inhospitable and she could have gone and changed the note for her. I just felt like nobody really cared and there was no effort to make anyone feel special.

    Hearth Lounge - The Ritz-Carlton, PerthResponded on 5 April 2022

    Dear Eve, Thank you for taking your time to score us, we appreciate feedback from all our valued guests. We are disappointed to read that you did not have a positive dining experience. Please allow me to assure you that this has been shared with the team and the ladies and gentlemen joins me in expressing our genuine apologies for the inconvenience. Warm Regards Kelly F&B Executive

    Report
17. TM

    TinaM

    Perth

    1 review

    5.0

    1 review

    Dined on 20 March 2022

    overall5food4service5ambience5

    My Mum and I had a lovely time I am more a savory person so only thing is I would have liked more savory snacks

    Hearth Lounge - The Ritz-Carlton, PerthResponded on 22 March 2022

    Dear Tina, Thank you very much for the perfect score. We appreciate your feedback, we have passed your comments on to the chefs regarding the savory options. The ladies and gentlemen of The Ritz-Carlton, Perth look forward to your return visit. Warm Regards Kelly F&B Executive

    Report
18. C

    Chloe

    Perth

    1 review

    4.0

    1 review

    Dined on 13 March 2022

    overall4food5service5ambience5

    the food was amazing, the service was fast & whenever we needed it. only thing was the water at the beginning, it wasn’t stated to us that we had to pay for water that wasn’t tap, hence us choosing still & footing the $9.50 at the end.

    Hearth Lounge - The Ritz-Carlton, PerthResponded on 16 March 2022

    Dear Chloe, Thank you for taking your time to score us, we appreciate feedback from all our valued guests. The ladies & gentlemen look forward to welcoming you back soon. Warm Regards Kelly F&B Executive

    Report
19. S

    Steve

    Las Vegas

    1 review

    5.0

    1 review

    Dined on 26 February 2022

    overall5food4service5ambience5

    Enjoyed a delicious and well presented High Tea, that was able to cater to our dietary requirements. Lovely service, and will definitely be back.

    Hearth Lounge - The Ritz-Carlton, PerthResponded on 1 March 2022

    Dear Steve, Thank you for taking the time to score us, we appreciate feedback from all our valued guests. We have shared your feedback with the Ladies & Gentlemen at Hearth and the Chefs. The ladies and gentlemen of The Ritz-Carlton, Perth look forward to your return visit. Warm Regards Kelly F&B Executive

    Report
20. MP

    MicaP

    1 review

    2.0

    1 review

    Dined on 26 February 2022

    overall2food4service1ambience2

    very pushy staff, wanting us to leave, not noticing that people are eating . asking if we want coffee while coffee is being served

    Hearth Lounge - The Ritz-Carlton, PerthResponded on 28 February 2022

    Dear Mica, I would like to thank you for your feedback, it is always appreciated as it is the best way for us to grow and improve. Our sincere apologies that you did not enjoy a positive dining experience in our restaurant. This is not the standard we set for our Ladies & Gentlemen and have certainly shared this feedback with the ladies and gentlemen as this is definitely not the experience we want our guests to have. Warm Regards, Kelly F&B Executive

    Report
21. GB

    GuyB

    1 review

    2.0

    1 review

    Dined on 20 February 2022

    overall2food2service1ambience1

    Hearth is let down by a lack of high level service expected at the Ritz Carlton. We sat down to a dirty table and had to ask for it to be cleaned in front of us. We waited 15 mins for our bottle of sparkling water to be delivered to the table. Food was ok but clearly prepared well in advance of the seating... bread for sandwiches was stale. Will not be returning or recommending to our friends.

    Report
22. HA

    HeatherA

    1 review

    4.0

    1 review

    Dined on 19 February 2022

    overall4food4service4ambience3

    We enjoyed our High Tea. We all thought there was a bit too much sweet and not enough savory. We loved the savory food, really different. Just felt too much really sweet food. A shame that no split billing is allowed as that makes it difficult when going out. Not sure what the problem with split billing is when you are charged the levi for using a credit card anyway. Overall we enjoyed being able to look out over Elizabeth Quay and it was great the way there was plenty of room between tables. A lovely catch up with friends.

    Hearth Lounge - The Ritz-Carlton, PerthResponded on 22 February 2022

    Dear Heather, Thank you for taking the time to score us, we appreciate feedback from all our valued guests. We have shared your feedback to the Chefs regarding the menu. Your feedback has been shared with the the ladies & gentlemen as it is the best way in which we can improve. The ladies and gentlemen of The Ritz-Carlton, Perth look forward to your return visit. Warm Regards Kelly F&B Executive

    Report
23. NL

    NasreenL

    1 review

    4.0

    1 review

    Dined on 13 February 2022

    overall4food3service5ambience5

    I think that there could be more savoury options on a very sweet heavy menu for high tea; also $75pp with just tea/coffee seems a bit steep! Vegetarian option isn’t great value as compared with the regular option- I think the price should come down if ordering vegetarian as it was just an egg sandwich, avocado sandwich and a small tart plus all the sweets. Great service though!

    Hearth Lounge - The Ritz-Carlton, PerthResponded on 22 February 2022

    Dear Nasreen, Thank you for taking the time to score us, we appreciate feedback from all our valued guests. We have shared your feedback to the Chefs regarding the menu and the dietary alterations. The ladies and gentlemen of The Ritz-Carlton, Perth look forward to your return visit. Warm Regards Kelly F&B Executive

    Report
24. JW

    JacquieW

    1 review

    4.0

    1 review

    Dined on 13 February 2022

    overall4food4service5ambience4

    Nice laid back venue. Good service. For people who are not keen on sweets an option to swap for additional savouries would improve the dining experience

    Hearth Lounge - The Ritz-Carlton, PerthResponded on 22 February 2022

    Dear Jacquie, Thank you for taking the time to score us, we appreciate feedback from all our valued guests. The ladies and gentlemen of The Ritz-Carlton, Perth look forward to your return visit. Warm Regards Kelly F&B Executive

    Report
25. JD

    JillD

    Perth

    1 review

    4.0

    1 review

    Dined on 12 February 2022

    overall4food4service4ambience5

    Viva was attentive and very professional. Lovely to have exceptional service

    Hearth Lounge - The Ritz-Carlton, PerthResponded on 22 February 2022

    Dear Jill, Thank you for taking the time to score us, we appreciate your feedback and your wonderful comments. The ladies and gentlemen of The Ritz-Carlton, Perth look forward to your return visit. Warm Regards Kelly F&B Executive

    Report
26. S

    Sheeats

    Northern Territory

    2 reviews

    4.0

    2 reviews

    Dined on 12 February 2022

    overall4food4service5ambience4

    The service was excellent. Overall the food was nice however it was lacking in savoury item, 3 small savouries weren’t enough and all 3 of is agreed that the balance was out. A nice afternoon, I would probably return.

    Hearth Lounge - The Ritz-Carlton, PerthResponded on 22 February 2022

    Dear Sheeats, Thank you for taking the time to score us, we appreciate your feedback greatly as it is the best way for us to grow and improve. We have passed your feedback on to the chefs in regards to menu. The ladies and gentlemen of The Ritz-Carlton, Perth look forward to your return visit. Warm Regards Kelly F&B Executive

    Report
27. KC

    KatrinaC

    London

    1 review

    3.0

    1 review

    Dined on 30 January 2022

    overall3food3service3ambience4

    Overall the service was good in the restaurant however when we arrived for our afternoon tea just before 3pm we were told to wait in the bar area and have a seat, we had a group booking for 7. We were also told that they would let us know when our table was ready. By 3.25pm 6 of our party were waiting in the bar area with no service at all so I decided to go see if our table was ready as no one seemed to be around. It looked like it had been ready for a while and one of our party had been taken through when she had arrived so she had been sitting on her own for 20mins in the restaurant so obviously there was a breakdown in communication along the way which you may like to be made aware of. I thought the service was good otherwise, The afternoon tea itself was fair for $85 but nothing particularly special, especially the savoury choices.

    Report
28. CB

    CherylB

    1 review

    5.0

    1 review

    Dined on 30 January 2022

    overall5food5service5ambience5

    Fabulous food, all fresh ingredients, big serving sizes, value for money, reasonably priced.

    Report
29. P

    Pinky

    1 review

    5.0

    1 review

    Dined on 30 January 2022

    overall5food5service5ambience4

    The menu for high tea was delicious- and with advance warning, the various allergies were catered for and also rechecked on the day. It was a delightful way to have a friend's 70th! Service terrific, and all wait staff were very attentive without being in your face. Check in with the WA app was quite simple and thanks for the advance warning to bring vaccination certificate!

    Hearth Lounge - The Ritz-Carlton, PerthResponded on 22 February 2022

    Dear Pinky, Thank you for taking the time to score us and your wonderful comments. We have passed your wonderful comments on to the rest of the team. The ladies and gentlemen of The Ritz-Carlton, Perth look forward to your return visit. Warm Regards Kelly F&B Executive

    Report
30. OT

    OpenTable Diner

    Perth

    1 review

    5.0

    1 review

    Dined on 22 January 2022

    overall5food5service5ambience5

    Awesome day! The venue is stunning the food was delicious, they catered for my vegan daughter who has a sever nut allergy. The service was faultless. Highly recommend

    Report
31. JO

    JackieO

    1 review

    5.0

    1 review

    Dined on 16 January 2022

    overall5food5service5ambience5

    A lovely afternoon to celebrate our anniversary. As usual, Ritz staff are always so attentive and obliging.

    Report
32. JF

    JosephF

    1 review

    4.0

    1 review

    Dined on 16 January 2022

    overall4food4service3ambience2

    Hello Just to let you know I am very pleased with the food served as the afternoon tea/high tea we experienced at the Hearth restaurant. Prior to our afternoon tea we had a cocktail in the Hearth Bar, we enjoyed the cocktails. We were extremely disappointed with the quality of attitude/service of one member of the bar team. We asked for our bill to be forwarded to our afternoon tea bill but it was clear she wasn't listening to our request instead offering to bring our bill, admittedly she was distracted by the near empty bar and the rush to clear the empty tables. My request was made as she stood at our table but obviously not being attentive to our request. We were also very surprised by the chipped crockery used to serve our afternoon tea. One chipped plate I could forgive but at least three of the service plates were chipped. I would also question what you call a glass of vintage champagne as we were poured a half glass, a glass implies by definition a full glass? Not wishing to be critical of the experience but having had afternoon tea at the Ritz in London and Paris as well as many other 5 ☆☆☆☆☆ establishments around the world we feel you fell short by a considerable margin. Would I recommend your tea NO I wouldn't I'm just pleased we didn't go for the $195pp package we were considering opting instead for a cheaper option or maybe that was our mistake. It was my birthday "treat" , it wasn't to the standard I'd expect from an establishment with your name and reputation, I'm so disappointed. Kind regards Joseph

    Report
33. CB

    CarliB

    1 review

    5.0

    1 review

    Dined on 16 January 2022

    overall5food5service5ambience5

    Good amount of food. Great tasting. Excellent available but non obtrusive service.

    Report
34. MD

    MarieD

    1 review

    5.0

    1 review

    Dined on 15 January 2022

    overall5food5service5ambience5

    Great location, amazing food, lovely service. Overall great experience for the high tea, would definitely recommend

    Report
35. C

    Crick

    1 review

    5.0

    1 review

    Dined on 15 January 2022

    overall5food5service5ambience5

    Was a great afternoon tea with professional staff thank you very much

    Report
36. H

    Holly

    1 review

    4.0

    1 review

    Dined on 15 January 2022

    overall4food5service5ambience5

    Lovely high tea experience at Hearth! Great food, service and atmosphere. Would do it again in a heart beat.

    Report
37. OT

    OpenTable Diner

    Perth

    3 reviews

    5.0

    3 reviews

    Dined on 9 January 2022

    overall5food5service5ambience5

    We were celebrating our anniversary with High Tea. The good was delicious and was presented exquisitely. The service was the best we’ve experienced in a very long time. We highly recommend it.

    Report
38. SV

    SheilaV

    1 review

    5.0

    1 review

    Dined on 9 January 2022

    overall5food5service5ambience5

    Very happy with our experience. The food was amazing, I’m particular the food provided for the vegan in our party was impressive. The service was attentive and thoughtful. Definitely recommend and look forward to returning in the future. Thank you.

    Report
39. JK

    JackieK

    1 review

    3.0

    1 review

    Dined on 8 January 2022

    overall3food3service4ambience3

    Would have prefered more savoury and way less sweet dishes. The madeleines were very dry. The scones were amazing.

    Report
40. JN

    JessicaN

    1 review

    5.0

    1 review

    Dined on 8 January 2022

    overall5food5service5ambience5

    The Food was fabulous. The coffee and drinks were amazing. The afternoon tea was delightful. The staff were friendly and very helpful.

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