Hard Rock Cafe - Sydney

4.0
439 reviews
icon/ic_price_rangeCreated with Sketch.
$41 to $100
icon/ic_cuisineCreated with Sketch.
American
Top tags:
  • Waterfront
  • Good for Birthdays
  • Scenic View
Located in Sydney’s spectacular Darling Harbour, on the first and second levels of Harbourside Shopping Centre, Hard Rock Cafe Sydney is a prominent waterfront venue that will rock your senses with tantalizing food and drinks and an iconic music memorabilia collection.

Private Dining

Party all night long by Sydney’s beautiful Darling Harbour waterfront when you host an event at Hard Rock Cafe Sydney. Our full-service event venue is perfect for all special occasions, from album launches to business meetings to Christmas parties.

View Private Dining Details
What 439 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.0
Food
4.1
Service
4.0
Ambience
3.6
Value
Noise · Moderate
77% of people would recommend it to a friend
5
4
3
2
1
Sort by
Filters
LG
1 review
Dined on 17 August 2019
Overall 5Food 5Service 5Ambience 5

Great service! food and drinks were fantastic. Definitely will be back.

Hard Rock Cafe - Sydney
Responded 2 days ago

Thanks Lauren. Look forward to having you back soon.

Report
P
1 review
Dined on 17 August 2019
Overall 5Food 5Service 5Ambience 5

Great food, excellent service! We will definitely be back.

EM
1 review
Dined on 17 August 2019
Overall 5Food 5Service 5Ambience 5

Possibly biased as the Hard Rock Cafe is probably my favourite restaurant in Australia. It was fantastic - especially the service!

T
Brisbane / QLD
2 reviews
Dined on 9 August 2019
Overall 3Food 2Service 3Ambience 3

I’ve been to a few different Hardrocks, and this one has to be my least favourite. Food wasn’t very good at all. Not worth the money we spent

SM
1 review
Dined on 5 August 2019
Overall 5Food 5Service 5Ambience 5

Excellent food, fantastic service. Definitely a good place to visit

Hard Rock Cafe - Sydney
Responded on 7 August 2019

Thanks for the review Sharon!! Hope to see you again soon.

Report
DU
1 review
Dined on 3 August 2019
Overall 5Food 5Service 5Ambience 5

Will count this night out as my 16th July birthday dinner, lol.

Leffe Blond with a super salad.
Cleaned up our dessert in no time as well ) hehehe
Brownie with Vanilla Ice Cream, Oreo Cheesecake & an Apple Crumbly for them. All were magnificento...

Had lots of fantastic times with this couple & still a lot of posts to upload from the past as well.
I'll get there eventually, lol.
When I have time off in Cairns maybe )

Hard Rock Cafe - Sydney
Responded on 6 August 2019

Thanks for the awesome review. Hope to see you again soon!

Report
SO
1 review
Dined on 2 August 2019
Overall 5Food 5Service 5Ambience 5

We were so happy with the service and food. Its located in a beautiful area on the harbour.
Will come again

Hard Rock Cafe - Sydney
Responded on 6 August 2019

Thanks for the great review Sarah! Look forward to having you back soon.

Report
j
Hamburg Area
3 reviews
Dined on 2 August 2019
Overall 5Food 5Service 5Ambience 4

prima ambiente, essen und getraenke!

im vergleich mit anderen HRCs etwas zu enge bestuhlung im restaurantbereich .. und dadurch sehr stoerende gespraeche von den nachbartischen (eher australische eigenheit, da nicht nur hier aufgefallen)

Report
KP
1 review
Dined on 1 August 2019
Overall 3Food 4Service 2Ambience 3

Food was as you would expect at Hard Rock Cafe but the waitress was rushing us which spoilt the experience. She presented us with the bill and took away dessert before we’d finished. We had only had time for two drinks throughout the meal. Thank goodness we didn’t order a bottle of wine she’d probably have taken that too ! It wasn’t as though we had taken long eatng our meal and there was still one other table eating and about 15 people at the bar when we left. We are on holiday and we’re disappointed we could not enjoy time with our teenage children having a fun meal.

S
1 review
Dined on 28 July 2019
Overall 2Food 4Service 2Ambience 3

I had ordered a pina coladà cocktail and it came out watery, I sent it back and asked if it would just be taken off the bill rather then a new one, the waitress said that was fine. A new drink had come out and I explained to this waitress about what had happened, she was really argumentative and made my partner and I very uncomfortable, saying that it wasn’t her fault, it felt like she was putting all the blame on me

SS
1 review
Dined on 27 July 2019
Overall 2Food 1Service 5Ambience 2

Food was cold, chicken dry, wasn’t enjoyable at all, waiter Ethan was lovely however

MC
Sydney / NSW
1 review
Dined on 13 July 2019
Overall 4Food 4Service 4Ambience 4

I hadn't been to Hard Rock for years in Sydney, and it was great when it was located near Kings Cross. It was still good, the family enjoyed it. Compared to the Hard Rock in New Orleans, Sydney was fantastic! Thankyou.

AP
1 review
Dined on 13 July 2019
Overall 3Food 1Service 2Ambience 2

For the price the food was poor. Stall bun on my burger.

GH
1 review
Dined on 9 July 2019
Overall 5Food 5Service 5Ambience 5

We love it every time we come to Hard Rock Cafe Sydney. It is a must go every time we are in Sydney, the service is very friendly and fast, and the food is even better. We can't fault a thing! Our favourite place!

Hard Rock Cafe - Sydney
Responded on 11 July 2019

Thank you for the awesome review Georgia! We look forward to seeing you soon!

Report
MM
1 review
Dined on 4 July 2019
Overall 2Food 3Service 5Ambience 1

Overpriced, far too loud. We couldn't hear each other over a table - a small table. Kids didn't enjoy the atmosphere due to the noise level. Our waitress was great. Efficient and attentive. I wouldn't come back again, there are plenty of places on Darling Harbour to get a burger ... In quieter surrounds. Music is great for ambience, but not at that volume.

GE
1 review
Dined on 4 July 2019
Overall 3Food 4Service 5Ambience 4

Great selection of food. Service was superb. Drinks menu was excellent. Music was extremely loud the only disappointment.

R
1 review
Dined on 4 July 2019
Overall 1Food 2Service 1Ambience 1

We made reservations online 2 days in advance. We were greeted by our server, & when she brought drinks, my children asked for straws. The server replied, “we have them but we are saving the planet so would prefer us not to have a straw”. We said ok we will save the plant & accepted we’d leave the straws. She then dismissed this & said she will get us straws, we again said no it’s good don’t worry. She replied she didn’t agree but would get the children straws. We were taken aback, by her bad-manners & discourteous attitude. Her insolent demeanour, sadly, continued.

She returned asking if all was satisfactory, we stated that one burger was undercooked. She took the plate & said that they would recook the same burger a little more but said we would have to wait a while as the restaurant was busy. We asked for additional sauce to go on a salad, a reasonable request. The server simply stated, “you will have to pay for it”. Her tone was dismissive, indicating it was something that she did not approve of. Another server brought a fresh burger & was so polite. The late burger was consumed alone as the family had already finished. The server came by & declared “Oh, they made you a new burger” then walked off!

She wore an attitude that expressed she did not wish us to be there. She ruined the whole experience for us. We had planned to stay longer & order deserts. Given the awful service and atmosphere, we left after the main course. We settled the bill & left without further discourse. After reviewing the receipt, later, we noticed she had added a 1% fee, with no indication of its purpose. This was attached to the additional dressing (sauce) that was ordered. Over $200 spent overall. What should have been a triumphant evening, celebrating American food, on the 4th of July, was marred due to a contemptible & degrading server. A damaging staff member, whom tarnished the name of Hard Rock Café, Sydney. Sadly, will never visit there again! Her name was Vickie!

Hard Rock Cafe - Sydney
Responded on 17 July 2019

Hi Rachel, thank you for taking the time to leave a review. I'm sorry to hear that your experience did not meet expectations. I am surprised to read this review regarding one of our longest and most experienced staff members who has only ever been left praise and great reviews. Nevertheless we will endeavour to address your comments .

Report
KT
1 review
Dined on 28 June 2019
Overall 5Food 5Service 5Ambience 5

I have been a fan of Hard Rock Cafes since my first experience of one in London in 1986. Last week I took my daughter and her friend (who had never been to a Hard Rock Cafe before) there to celebrate her 24th birthday. The staff were so pleasant and accommodating (even though I am an oldie of 60 years). Our food convenor made a special effort and encouraged the whole place (staff and patrons) to sing Happy Birthday to my daughter who also was gifted a fantastic vanilla ice-cream parfait. Thanks again Hard Rock cafe for another brilliant experience. Rock on!

RS
1 review
Dined on 22 June 2019
Overall 4Food 4Service 4Ambience 4

Food was fabulous, fun atmosphere and our server was very helpful and friendly

Hard Rock Cafe - Sydney
Responded on 25 June 2019

Thanks Rebecca! Come back and visit us again soon! :)

Report
A
1 review
Dined on 22 June 2019
Overall 1Food 1Service 1Ambience 1

Food was terrible...no flavour..ribs were salty and seemed like they had been in a slow cooker for days..very mushy..yuk...service dreadful...you order and get given food and then ask for your account and that’s it....we had to ask for drinks...shocker

JE
1 review
Dined on 22 June 2019
Overall 4Food 4Service 5Ambience 5

Great location, food was good but not great. Service was fantastic.

Hard Rock Cafe - Sydney
Responded on 25 June 2019

Thanks Jessica!! Hope to see you again soon!

Report
LS
1 review
Dined on 21 June 2019
Overall 4Food 3Service 5Ambience 5

Staff fab, food ok, decor disappointing. As a rick fan I was disappointed to see Britney Spears, black eyed peas and a rapper??? Doesn’t belong there!

JS
1 review
Dined on 16 June 2019
Overall 2Food 4Service 1Ambience 4

Poor service. Too many servie tax. We were ignored all the time

AB
Sydney / NSW
1 review
Dined on 15 June 2019
Overall 1Food 3Service 1Ambience 3

We booked a table here for 6.30pm & showed up on time. We were then told we had to wait for a table. We waited for 40minutes until we decided to go ask what was happeneing...the waitress then told us our buzzer was not working, however failed to come & tell us this. We were then taken into a back room for our table. When I booked this table prior, I requested a window seat. So we told the waitress this & she said they had none available! We waited 40 minutes for a table then didn't even get seated where we requested.
Food & Drinks were nice however took a long time to be served.
Will not be returning....very poor service.

CG
1 review
Dined on 15 June 2019
Overall 2Food 3Service 2Ambience 2

We love the Hard Rock brand, both the hotels and the restaurants.
We've stayed onsite at Universal in Orlando and eaten there. We've also been to the London venue and the Gold Coast venue.
This one was, by far the worst one we've been to.
It was very disappointing as this is our home town and we expected more. The location is world class, so there should be no excuse.
The interior decor is not up to the standard set by the Orlando or Surfers Paradise venues.
The atmosphere was almost clinical and the first server we got was clueless.
The second server we got was much more friendly and knowledgable.
What saved this place was the food and the value for money as there was a "kids eat free" special.

MC
1 review
Dined on 14 June 2019
Overall 2Food 1Service 3Ambience 2

Everyone who ate the pulled pork nachos got extremely sick. The kids meals weren’t deducted per the vivid promotion. The service took a very long time. The hard rock points weren’t added despite a $200 bill. Very unhappy to be ill for a night away. Wasted accommodation and travel costs

GM
1 review
Dined on 11 June 2019
Overall 2Food 4Service 2Ambience 2

Ridiculous noise level meant that not even the waiters could hear us give our orders! Long waiting time for food - although food well worth waiting for when it arrived. Staff seemed 'distracted' and seemed not to notice our table half the time. The ridiculous music noise level (for what particular purpose???) meant that the evening was rather spoilt. No, the standard has definitely slipped over the last 2 years, and we were very disappointed. Sorry to have to say it!!

AM
1 review
Dined on 8 June 2019
Overall 5Food 5Service 5Ambience 5

Amazing staff, delicious food, great service during a busy period, great atmosphere.

BG
1 review
Dined on 8 June 2019
Overall 3Food 2Service 3Ambience 3

The service and vibe of this place is really cool. The cocktails were amazing and delicious. The food was just ok although the potato skins as a starter were nice. The music was a little loud as at times it was very hard to hear.

AL
1 review
Dined on 6 June 2019
Overall 5Food 5Service 5Ambience 5

Excellent food and service by the waiters. We love to come again if we visit Sydney again.

Hard Rock Cafe - Sydney
Responded on 12 June 2019

Hi Alex, thank you for the great review!! Hope to see you again soon!

Report
A
1 review
Dined on 5 June 2019
Overall 5Food 5Service 5Ambience 5

Clara, our waitress was such an amazing host. Thanks for the lovely evening!

Hard Rock Cafe - Sydney
Responded on 8 June 2019

Hi Arlen, thank you for the great review! Will definitely pass this feedback on for you! Hope to see you again soon!

Report
J
1 review
Dined on 2 June 2019
Overall 4Food 5Service 5Ambience 3

Hard Rock cafe never fails to deliver. Good food, friendly service and Rock n Roll memorabilia everywhere. A very enjoyable venue for a small or large gathering.

Hard Rock Cafe - Sydney
Responded on 5 June 2019

Hi John, Thank you for the rockin' review! Hope to see you again soon!

Report
OT
Sydney / NSW
1 review
Dined on 1 June 2019
Overall 4Food 5Service 4Ambience 5

It was affordable and great ambience.. the service was a bit slow though on the day but it was packed due to vivid. So it is understandable.. but overall it was an excellent experience.

Hard Rock Cafe - Sydney
Responded on 3 June 2019

Thanks so much for your feedback.

Report
ML
1 review
Dined on 1 June 2019
Overall 2Food 3Service 2Ambience 3

We had been regulars for a long time up until now. I had rated you guys highly, recommended you to others, always went there when we are in Sydney. I had shirts, mugs etc for my family and kids.

On Saturday night we made a booking, which we still had to wait which i can handle. The drinks where slow but the food was quick. It wasnt as good as normal but i didnt have an issue with any of this.

When we ordered we asked for specific contails to get certain glasses and pay the extra for the glasses. All was well and i paid and gave a tip as I always have.

When we left to go to the souvenir shop it appeared they hadnt charged for the glasses. I was happ just to pay the extra as i was buying t shirts too. The sales person wouldnt do it and after having a chat to the other sales person in another language (not english) they told me to go back up stairs and sort it out. They where very rude and new full well how busy it was upstairs plus i had a crying baby in a pram while i was dealing with these people.

Like i said i wont be back and if anyone askes in future i wont be recommending any place that employ people like this to run there business.

S
1 review
Dined on 1 June 2019
Overall 1Food 2Service 1Ambience 1

Despite having a reservation we had to wait for our table. We then waited an hour for our food. The food was sub par and most of our for was left on our plates. Not the birthday dinner we wanted. Never again.

OT
Sydney / NSW
1 review
Dined on 1 June 2019
Overall 2Food 1Service 2Ambience 5

Awesome atmosphere, food service lovely although the staff change over was ridiculous one min we had one waiter the next few minutes another waiter introduced themselves a tad confusing. Our main meals were delicious although My child’s burger was burnt in the kids meal then the chef had to re cook the burger we had to wait another 20 mins for a new one by the time It came my daughter was full from eating my main meal. Really disappointing

Hard Rock Cafe - Sydney
Responded on 4 June 2019

Sorry you didn't enjoy your experience on this occassion. We do hope you'll give us another chance to provide our usual rockin' food and service on another visit.

Report
JS
1 review
Dined on 26 May 2019
Overall 5Food 5Service 4Ambience 5

The food was incredible, staff weren’t quite organised but neither were we. Amazing night, music a little too loud but still great!

Hard Rock Cafe - Sydney
Responded on 31 May 2019

We're so glad you had an amazing night! And we certainly hope to see you again soon. Rock On!

Report
KS
Sydney / NSW
2 reviews
Dined on 25 May 2019
Overall 5Food 5Service 5Ambience 5

Great restaurant, lots of fun! We got a kids eat free deal which made it very affordable. I would absolutely suggest booking ahead of time for this restaurant.

Hard Rock Cafe - Sydney
Responded on 27 May 2019

So glad you had a good time Katy. Thanks for posting your feedback. Hope to see you again soon.

Report
TI
1 review
Dined on 23 May 2019
Overall 4Food 3Service 4Ambience 5

After dining at 8 Hard Rock Cafes around Europe recently I thought it try Hard Rock Sydney. It was a complete letdown. The onion rings were nowhere near as nice as what I had in Europe. I ordered the Smokey BBQ Bacon Burger. This was ok but fell apart after a few mouthfuls.

I then went to buy my token Hard Rock shirt but was not prepared to pay the exorbitant prices. How is that I can buy sheets around Europe for approx €25 each but here they wanted nearly $50 each.

Hard Rock Cafe - Sydney
Responded on 27 May 2019

Thanks for passing on your feedback. We're always looking for ways to improve and we'll certainly pass on your comments to the team here.

Report
OT
Sydney / NSW
1 review
Dined on 18 May 2019
Overall 5Food 5Service 5Ambience 5

Never have I expected such an incredible experience from a cafe restaurant. This is my first time here for an anniversary dinner and all I can say is that nothing could've gone any better.

Firstly, I made a reservation saying that I will be there around 7:15, however, me and my partner couldn't rock up till closer to 8. The wait was really not long at all and we were led to an incredible seating just as requested (right next to the edge of the harbour where we had an amazing view of the fireworks that began at 8:30).

Secondly, huge shoutout to our waiter for the night, Logan, who had not only serviced us with such friendliness but more so the way he delivered a solution to a problem that occurred in the kitchen. Because one of our dishes weren't cooked to a level where the chef was happy with, we had to wait between 15-20 minutes. Fortunately for us, Logan came back later throughout the night to tell us that we are entitled to a free dessert to compensate for our patience in waiting for the food.

I am definitely going back there, no doubt.

Hard Rock Cafe - Sydney
Responded on 23 May 2019

Thank you so much for taking the time to leave such a detailed review. We'll be sure to pass on your words to Logan! Congratulations on your anniversary and we hope to see you again soon!

Report
1
2
3
11