Hard Rock Cafe - Sydney
Party all night long by Sydney’s beautiful Darling Harbour waterfront when you host an event at Hard Rock Cafe Sydney. Our full-service event venue is perfect for all special occasions, from album launches to business meetings to Christmas parties.View Private Dining Details
We booked a table here for 6.30pm & showed up on time. We were then told we had to wait for a table. We waited for 40minutes until we decided to go ask what was happeneing...the waitress then told us our buzzer was not working, however failed to come & tell us this. We were then taken into a back room for our table. When I booked this table prior, I requested a window seat. So we told the waitress this & she said they had none available! We waited 40 minutes for a table then didn't even get seated where we requested.
Food & Drinks were nice however took a long time to be served.
Will not be returning....very poor service.
We love the Hard Rock brand, both the hotels and the restaurants.
We've stayed onsite at Universal in Orlando and eaten there. We've also been to the London venue and the Gold Coast venue.
This one was, by far the worst one we've been to.
It was very disappointing as this is our home town and we expected more. The location is world class, so there should be no excuse.
The interior decor is not up to the standard set by the Orlando or Surfers Paradise venues.
The atmosphere was almost clinical and the first server we got was clueless.
The second server we got was much more friendly and knowledgable.
What saved this place was the food and the value for money as there was a "kids eat free" special.
Everyone who ate the pulled pork nachos got extremely sick. The kids meals weren’t deducted per the vivid promotion. The service took a very long time. The hard rock points weren’t added despite a $200 bill. Very unhappy to be ill for a night away. Wasted accommodation and travel costs
Ridiculous noise level meant that not even the waiters could hear us give our orders! Long waiting time for food - although food well worth waiting for when it arrived. Staff seemed 'distracted' and seemed not to notice our table half the time. The ridiculous music noise level (for what particular purpose???) meant that the evening was rather spoilt. No, the standard has definitely slipped over the last 2 years, and we were very disappointed. Sorry to have to say it!!
Amazing staff, delicious food, great service during a busy period, great atmosphere.
The service and vibe of this place is really cool. The cocktails were amazing and delicious. The food was just ok although the potato skins as a starter were nice. The music was a little loud as at times it was very hard to hear.
Excellent food and service by the waiters. We love to come again if we visit Sydney again.
Hi Alex, thank you for the great review!! Hope to see you again soon!
Clara, our waitress was such an amazing host. Thanks for the lovely evening!
Hi Arlen, thank you for the great review! Will definitely pass this feedback on for you! Hope to see you again soon!
Hard Rock cafe never fails to deliver. Good food, friendly service and Rock n Roll memorabilia everywhere. A very enjoyable venue for a small or large gathering.
Hi John, Thank you for the rockin' review! Hope to see you again soon!
It was affordable and great ambience.. the service was a bit slow though on the day but it was packed due to vivid. So it is understandable.. but overall it was an excellent experience.
Thanks so much for your feedback.
We had been regulars for a long time up until now. I had rated you guys highly, recommended you to others, always went there when we are in Sydney. I had shirts, mugs etc for my family and kids.
On Saturday night we made a booking, which we still had to wait which i can handle. The drinks where slow but the food was quick. It wasnt as good as normal but i didnt have an issue with any of this.
When we ordered we asked for specific contails to get certain glasses and pay the extra for the glasses. All was well and i paid and gave a tip as I always have.
When we left to go to the souvenir shop it appeared they hadnt charged for the glasses. I was happ just to pay the extra as i was buying t shirts too. The sales person wouldnt do it and after having a chat to the other sales person in another language (not english) they told me to go back up stairs and sort it out. They where very rude and new full well how busy it was upstairs plus i had a crying baby in a pram while i was dealing with these people.
Like i said i wont be back and if anyone askes in future i wont be recommending any place that employ people like this to run there business.
Despite having a reservation we had to wait for our table. We then waited an hour for our food. The food was sub par and most of our for was left on our plates. Not the birthday dinner we wanted. Never again.
Awesome atmosphere, food service lovely although the staff change over was ridiculous one min we had one waiter the next few minutes another waiter introduced themselves a tad confusing. Our main meals were delicious although My child’s burger was burnt in the kids meal then the chef had to re cook the burger we had to wait another 20 mins for a new one by the time It came my daughter was full from eating my main meal. Really disappointing
Sorry you didn't enjoy your experience on this occassion. We do hope you'll give us another chance to provide our usual rockin' food and service on another visit.
The food was incredible, staff weren’t quite organised but neither were we. Amazing night, music a little too loud but still great!
We're so glad you had an amazing night! And we certainly hope to see you again soon. Rock On!
Great restaurant, lots of fun! We got a kids eat free deal which made it very affordable. I would absolutely suggest booking ahead of time for this restaurant.
So glad you had a good time Katy. Thanks for posting your feedback. Hope to see you again soon.
After dining at 8 Hard Rock Cafes around Europe recently I thought it try Hard Rock Sydney. It was a complete letdown. The onion rings were nowhere near as nice as what I had in Europe. I ordered the Smokey BBQ Bacon Burger. This was ok but fell apart after a few mouthfuls.
I then went to buy my token Hard Rock shirt but was not prepared to pay the exorbitant prices. How is that I can buy sheets around Europe for approx €25 each but here they wanted nearly $50 each.
Thanks for passing on your feedback. We're always looking for ways to improve and we'll certainly pass on your comments to the team here.
Never have I expected such an incredible experience from a cafe restaurant. This is my first time here for an anniversary dinner and all I can say is that nothing could've gone any better.
Firstly, I made a reservation saying that I will be there around 7:15, however, me and my partner couldn't rock up till closer to 8. The wait was really not long at all and we were led to an incredible seating just as requested (right next to the edge of the harbour where we had an amazing view of the fireworks that began at 8:30).
Secondly, huge shoutout to our waiter for the night, Logan, who had not only serviced us with such friendliness but more so the way he delivered a solution to a problem that occurred in the kitchen. Because one of our dishes weren't cooked to a level where the chef was happy with, we had to wait between 15-20 minutes. Fortunately for us, Logan came back later throughout the night to tell us that we are entitled to a free dessert to compensate for our patience in waiting for the food.
I am definitely going back there, no doubt.
Thank you so much for taking the time to leave such a detailed review. We'll be sure to pass on your words to Logan! Congratulations on your anniversary and we hope to see you again soon!
We had a great night. Only complaint is, my rump steak was tough. Our waiter (Alan) was amazing 😉
Thanks for your review Candy. We'll be sure to pass on your comments to Alan who we agree, is an absolute RockStar! We hope that you'll visit again soon, and if you should have a meal that isn't as expected please let one of managers know - they'll be more than happy to correct it for you!
great food and service, we were looked after really well. went on monbday lunch so wasnt at all busy, really liked all the rock memorabilia
Hi there, Thank you for the awesome five-star review!! Come and rock out with us again soon!!
I ordered ribs and when they arrived to the table the were stone cold!
Our waitress was lovely and apologetic, she took them back and I then waited another 25minutes for another lots of ribs, meanwhile my husband and kids had eaten their meals whilst I waited for mine to be redone. I actually ended up canceling the rib order completely as it was way too late to eat it! Especially when everyone at the table had already eaten.
Again, the waitress was very accommodating and apologetic, but I let The Hard Rock Cafe hungry with no compensation whatsoever ever!
Enjoyed the meal with my family
Hi there, Thank you for the rockin' five-star review. Hope to see you again soon!
Service and staff were great but the ribs were very dry and the burger was very salty.
Hi Regan, Thank you for taking the time to leave a review. We appreciate your feedback which i have passed on to the team. Hope to see you again soon!
Ordered a medium rare steak which arrived medium. Our server was kind enough to take it back and the manager himself brought out a medium rare with an apology which was really nice of them. The steak was really good from that point. Just didn't enjoy the wait as one of us already had our food.
Hi Abdul, Thank you for taking the time to leave a review. We appreciate your feedback which i have passed on to the team. Hope to see you again soon!
Good central location and great for families with kids
Hi there, Thank you for taking the time to leave a review. We appreciate your feedback which i have passed on to the team. Hope to see you again soon!
Fantastic family dinner, kids enjoy a lot the ambient and service.
Thank you Jose!! Come back and see us again soon!
Made a booking for 7:30, didn’t get seated till 8.
Location of seating good for fireworks, however waiter rushed us to leave, wasn’t even offered desserts or 2nd drinks
delicious food, great service staff, and a great view of the saturday night fireworks.
Hi there, Thank you for the rockin' review! Hope to see you again soon!
Great night at a great Hard Rock, and we have been to a few. Only downside was that despite booking our table for 8.30, we had to wait 45 minutes to be seated. Also, my rewards card was not accepted, for some reason, and I now have to try & get the points added online. I spent a lot on food & merchandise.
Although the food was nice, it was well overpriced. Took too long for food to come out. Even when we had a reservation had to wait 15 minutes for a table, which was in a crowded space. Cocktails were incredibly overpriced. $20 for basically a cup of ice.. overall not impressed.
Hi there, Thank you for taking the time to leave a review. I'm sorry that your experience did not meet expectations. We appreciate your feedback and I have passed this on to the team.
We will never come again. The service was appalling. We three times requested to be moved from the horrible noise (music?) into the quieter, empty room next door,but this was too difficult for the floor manager to accommodate. She needs lessons in politeness. Food was ordinary at best, and the whole experience one we would very much preferred to have been without.
Very disappointing compared to the experience we had at Hard Rock Surfers Paradise. Prices lesning towrds too expensive, prtions small, garlic toast was more like bread. My sisters club sandwich was actually a chicken blt, no mayo or egg, and filling fell out as wasnt constructed well.
Very good restaurant, try the ribs, they are delicious !
Hi Nicholas, thanks for the rockin' review!! Hope to see you again soon!
Hard Rock Sydney is fantastic - especially if you can get seats outside. We were on the first floor balcony, over-looking Darling Harbour, directly opposite a huge fireworks display. Absolutely magical evening. Food was great, as was the service. There's nothing that could have been done to make our experience any better.
Hi Jane, Thank you for taking the time to leave an awesome five-star review. Hope to see you again in the near future!
The fries was terrible, over cooked oily and tasted aweful
experienced very slow service and the food wasn’t that great either. They were busy which was expected for a Saturday night so overall it was a good experience
Didn't ask how I wanted my burger and it came out a little red for my liking. Prices are area based of course but still a little on the high side. Other than that, an enjoyable evening and friendly staff.
Hi Kevin, thank you for taking the time to leave a review. I have passed your feedback on to the team. Hope to see you back again soon!
Excellent service, great atmosphere, very ordinary food with the main meal coming out before the entree. Food was not cooked through and vegetables were raw. Was not worth $140 for 2 people with 2 cocktails a shared entree and one main each.
For my first time here, I was slightly disappointed. I have heard so many great things about Hard Rock and I love the location although the food and service wasn't as anticipated. I was expecting a energetic and bubbly vibe - I am not sure whether it was because we came on a Monday where it was least busy ( I guess you could say that was a good thing) but then for it being quiet I expected the food and service better. The entree platter we got was amazing, that it was the only thing we liked really. The mains were cold which fully turned us off, i didn't touch my burger at all and I think my partner had a couple of bites of his. The chips were burnt. The cocktails weren't even nice. I don't think I'd waste my time going back. Especially because the restaurant wasn't on the cheaper end of the scale :(
Have been to Hard Rock Sydney previously and this visit did not compare. Food was only average and serving sizes seem to have become smaller whilst price has increased. Service was slow even though it wasn’t busy and no atmosphere at all. Used to be a big fan, not sure I’d make the effort to go here again.
Excellent view great staff . Lovely food . We visited on 3 occasions all excellent